On November 14th, 2004 I ordered 2 Xenium Solderless chips from Xbox-mods4me.com The next day I received an the following email from them:
> We have no record of your order in our database? Did
> you checkout through the site? Please let us know so
> we can further assist you. Thank you.
>
I replied the same day with the PayPal payment ID number. They never emailed anything back saying whether they had found it or not. On Nov. 22nd, I sent another email saying that I hadn't heard from them and needed to know whether they had found the order and had it been sent. They finally answered with this:
>We never found your order, but since you provided us with the product you >ordered and paypal has provided us with your address, we have processed the >order. Your order was most likely shipped, if you do not receive a tracking >number in 1-2 days, please contact us again. Also, what internet explorer did >you used? IE, Mozilla, or some other one. Thank you for doing business with us. >Have a good day.
>-Xbox-Mods4Me Team
Of course by Nov 26th I had not received the tracking number or the order, so I emailed them again. This was, however, Thanksgiving weekend. But, they still did not reply until Nov 29th with:
>Sorry, we could not answer your e-mail earlier, we closed down wednesday and >are replying to all e-mails today. Unforunately, since your order did not show up >in our database, we could not look up the tracking for you. (We got the order >through your e-mail response). We received payment and as stated, it has been >shipped. Is the item still in your cart if you log in again? On the otherhand, we >promise you that the chip will be there by the end of the week, (we have no >control over shipping other then what method it was shipped by, and we do not >know the holiday schedule of FedEx and apologize for this. If there are any >concerns, please feel free to e-mail us back. Thank you for your business, have >a good day and holiday.
As expected, it didn't arrive by the end of that week either, so I emailed them once again about it on Dec 3rd. On the 4th they said:
>We do not have access to your package because the packages are sorted in >accordance with the order number and we did not have you order in our >database other then in paypal which does not give an order number. If you do >not receive your packge on monday or tuesday, we will be happy to refund you >double the amount you paid. We will be contacting Fedex for all recent packages >in order to get the tracking. Thank you for contacting Xbox-Mods4Me, have a >good day.
And of course it didn't. On Tuesday, Dec 7th, I did received an email notice from PayPal that I had received a payment. They had sent me a payment for the amount I had paid them. They didn't bother sending me an email about it, and they did the Paypal as a payment to me, rather than a refund, so I had to pay $3.58 to PayPal for fees. After 3 weeks, they must have finally contacted FedEx and figured out that they had never sent it in the first place. And they lied yet again with that crap about "we will be happy to refund you double the amount you paid". So, needless to say, my experience with www.xbox-mods4me.com was absolutely awful. The order was supposed to be a Christmas gift, so now I have to order from a reputable dealer and hope it can make it in time.l
