<p><strong>MS Answers on Xbox 360 Issues: Isolated Problems</strong>
-- Posted by
XanTium on November 24 02:19 EST
Well, it seems that our
article about crashing Xbox 360 consoles posted yesterday
made some noise...
A MS spokesperson said only a "very, very small fraction" of the units had problems, but she declined to say how many reports the company had received (according to
CNN/Reuters).
This is what
next-gen.biz got from MS:
"
The vast majority of Xbox 360 owners are having an outstanding experience with their new systems,"
"
We've received a few isolated reports of consoles not working as expected. The call rate is well below what you'd expect for a consumer electronics product of this complexity. As a percentage of the total number of Xbox 360 systems already in the field, these calls represent a very small fraction. That being said, there is no systemic issue with Xbox 360. Each incident is unique and these customer inquires are being handled on a case-by-case basis. Ultimately, customer satisfaction is our highest priority. Anybody having an issue with their Xbox 360 console should call 1-800-4 MY XBOX immediately so that we can help, or visit www.xbox.com/support."
While the problem certainly doesn't look massive, new reports are still coming in on
this thread (and more accross
our Xbox 360 section or on other forums like
teamxbox.com). It's of course not possible for us to verify all these reports, but some people certainly have real problems with their 360.
While not representative (for the simple reason that people who have problems are more likely to vote/post/shout than people who don't have problems), the poll on the
teamxbox forums suggests ~15% of the Xbox 360 owners have problems (on +400 total votes). The real % is probably lower, but it's hard to say how many exactly atm.
Let us know if you have problems with your Xbox 360 and how MS is planning to repair your broken console.
</p>