Well I really wanted to end my experience on a positive note but...
I finally received my order #2101 for 2 custom jewels with the same design. Ordered 8/13/04 received 9/17/04. My first impression was that I was disapointed. The image was very blurry. The process looks like a pixelated process i.e many small dots to build the image which defenitly had a bad effect on the type used in my design.
Not to be defeated I started searching the forums for opinions on another recommended vendor to contact to see if it was a limitation of the material used or the process. The vendor I contacted responded to my questions and concerns immediatly and honestly. They evaluated my supplied art and confirmed it was not a shortcoming on my part i.e. hires vector image. They then made a custom proof from my art to show me a couple of different design/etching options. All of this with out me even placing an order. I was impressed by the service and design so I ordered a jewel from them last Sunday 9/19/04. I received my jewel today 9/24/04 and it is 110% a more satisfying product. I am very pleased with my new jewel and yet disapointed that I waited over a month and wasted nearly $50.00 on a product that I am going to trash.
Judge for yourself;
Xport jewel on left, New jewel on right
