QUOTE(Mr Invader @ May 28 2007, 03:11 PM)
I agree that the 360 could be better (as all things could) but to call it a half-ass product? If it's so horrible then how come its still being bought? How come people are still getting them replaced and playing them instead of going out to buy a PS3 or Wii? How are over 10 million of them sold? You have one bizarre definition of "half-ass product".
An average consumer buying them today assume that they work well and that any bugs have been worked out, well they haven't. I wouldn't consider one brand new console on the market still building a decent gaming library and another console that is not even in direct competition with the 360 valid alternatives. And a great majority of replacements are under warranty, not out of the consumers pocket.
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Do you expect them to come over to your house, give you a hug, and paint your nails? I don't know your experience with Xbox tech support, and respectfully i don't care. I can speak for me and those i have talked to whose xboxes have broken down; the person on the phone didnt treat us like dirt, they at least pretended to care about our situation which made us less frustrated, and when all of it was said and done we all had a re-furbished console on our doorstep in about a week. I guess I'm not pampered enough to consider that crappy customer service.
No, I expect a console that doesn't break down after minimal use, period. I shouldn't have to get it fixed, it should work.............and no I don't consider giving me somone elses crappy refurbed system that most likely is not in the pristine condition I keep mine in a "replacement." A replacement should be equal to the product you purchased, ie. brand new.
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And how exactly are you going to hold a company accountable for doing something they don't even have to do in the first place?
What don't they have to do? Make a product that isn't a lemon? Back it under warranty? Yes, they are bound by law. When you sell a product that is a defective piece of shit and promise it to be a great reliable gaming experience and do not fix the problems that is fraud. Getting it replaced once from some manufacturing defect or normal wear and tear would be completely acceptable, this is a design flaw in all the boxes. Many 360 owners don't give a crap if MS replaces them 14 times, you are out of a gaming console and heavily inconvienced for that time frame that it is not in your posession, that is not normal, even if you cosider this service "lucky."
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Compared to those who have had to send theirs in 4 and 5 times? The games on my 360 don't freeze, but my guide freezes while i'm in it and loading a map or level, and therefore wont let me get out of my guide. I do consider it good luck, i have a working next-gen console that I got replaced for free; while some had theres break a couple months after buying it.
Hey if you like owning a defective piece of sh!t even though you paid to have a working console that's your deal. If you like the fact and consider it "lucky" that certain features and aspects of your console don't even work and you accept this as normal more power to you. Other 360 owners want a fully working unit, because that's what they paid for and are expecting.
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Theres a term called "Hasty generalization" and I think you just nailed it on the head.
Hilarious...........
Call it whatever you want, the amount of failures has been deemed unacceptable and its being published and MS has an obligation to correct the problem.
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Topic: GamesIndustry.biz: Microsoft Needs to Act Now on Hardware Failures (Read 500 times)