{Mylene} Welcome to the Xbox North America Customer Support!My name is Mylene.
{Michael} Hi
{Mylene} Hello Michael
{Michael} Hello
{Mylene} I understand that your console is not working, right?
{Michael} Yeaa
{Mylene} I'm sorry to hear that
{Michael} Well
{Michael} It works, but the cupholder keeps closing when i turn of the xbox
{Mylene} cupholder?
{Michael} Yea, you know the thing on the left
{Mylene} I see
{Michael} How do i make it stay open
{Michael} always
{Mylene} I suggest that you contact our Phone Support team for assistance regarding this matter
{Michael} Will they help me better?
{Mylene} You can reach our Phone Support team at 1-800-4MY-XBOX (1-800-469-9269). They are available 7 days a week, from 9AM to 1AM EST. The call is toll free in North America.
{Mylene} Yes, our area of expertise is with Xbox presales issues, so there is a better place to get information than through us.
{Michael} Oh
{Michael} I have just one more question
{Mylene} sure
{Michael} If I use a microwave next to my xbox, will that cause some sort of interference?
{Michael} I dont want to damage the cupholder operation
{Mylene} I do not recommend that
{Mylene} . Make sure the Xbox console is not located near a heat source
{Michael} Heat?
{Mylene} Heat sources can include the backside of TVs, computers, and monitors, and electrical devices in general.
{Michael} Oh
{Michael} about the electromagnetic waves
{Michael} of the microwave
{Michael} will that damage the xbox
{Michael} not the heat
{Mylene} I suggest that you treat you console like any other electronic devices
{Mylene} Carefully read the Xbox Instructional Manual that came with the Xbox video game system for instructions about correct use and placement of the Xbox console to avoid overheating and other problems.
{Michael} Oh ok
{Michael} OH!
{Michael} that reminds me
{Michael} how do i turn on parental lock to lock my parents from using my xbox
{Michael} i dont want them messing with my games
{Mylene} parental control passcode doesn't prevent your parents from using your console
{Michael} what?!
{Michael} parental control is supposed to control parents (from using the xbox)
{Michael} as the name suggests
{Mylene} The Xbox parental control feature helps try to limit the type of content played on the Xbox video game system based on the game title's ESRB rating level.
{Michael} they shouldnt call that parental control then
{Michael} it should be called "no boobie control" or something
{Michael} well anyway
{Michael} is there a way
{Michael} to stop my parents
{Michael} from using the xbox?
{Mylene} Unfortunately, no
{Mylene} do you have Xbox Live?
{Michael} I got banned :<
{Michael} i dont know why though
{Michael} it came up with a message
{Mylene} I'm sorry to hear that
{Michael} "Modified Hardware or software detected"
{Michael} how do i fix that?
{Michael} how do i fix that error message?
{Mylene} Could you give me the exact error message?
{Michael} yes it says "Modified hardware or software"
{Mylene} Do you have a modified console?
{Michael} what does that mean?
{Mylene} do you have any mod chips installed in your console?
{Michael} there might be one in there, im not sure, i got this from ebay
{Michael} the weird thing is
{Michael} when i turn on my xbox
{Michael} it goes to "Evolution X"
{Michael} and i have no clue what that is
{Michael} is that the problem?
{Mylene} I see, it is a modified console Michael
{Michael} uh oh... UH OH! UH OH UH OH UH OH!
{Michael} how do i.. de-modify it
{Mylene} The Xbox with the mod chip installed that you used to try and connect to Xbox Live will be blocked from accessing the service now and in the future.
{Mylene} For now, you are free to continue using your Xbox Live account, but will need to play on another Xbox.
{Michael} what what?! can i sue the person i bought this from?
{Michael} this isnt fair
{Mylene} I understand how you feel
{Mylene} it depends on your agreement, aren't you aware that it's a modified console?
{Michael} no
{Michael} my friend told me that mod-chips are not legal
{Michael} i dont do illegal thing
{Mylene} yes that's true
{Michael} if i knew, i would not have bought it
{Mylene} I appreciate that
{Mylene} You could talk to the person who sold you that console
{Mylene} maybe he could give you a great deal
{Michael} can i de modify this console, that would really be nice, i think im going to throw this one out if its not allowed
{Mylene} Unfortunately, I do not have information on that
{Michael} oh, where can i obtain that information
{Michael} i would hate to throw out this box
{Mylene} you could try searching the Internet
{Michael} ok
{Mylene} you may also contact our Phone Support team for further assistance
{Michael} ok great, so if i de-modify this box, i can play on live again
{Mylene} you can play anytime on Xbox Live using a console that is not modified
{Michael} oh ok
{Mylene} If you need further assistance, please come back and visit us again.
{Michael} do you know of anyweb sites about xbox-de-modification?
{Michael} i really want to play xbox live
{Mylene} I'm sorry but I don't have any information on this
{Michael} maybe an xbox-modification site will have some information, do you know of any?
{Mylene} try searching the Internet Michael
{Mylene} It was a pleasure chatting with you today. Thank you for inquiring about Xbox. I hope you have a nice day!
{Mylene} Happy Holidays!
Well.. yea that was my lame attempt using chat. I think its better to do stuff like that on the phone.
