Post by: Larick on June 11, 2003, 08:10:00 AM
I placed an order with these baboons on may 3rd, my chameleon chip got shipped out on may 23rd, and their "priority shipping" which is supposed to take 3-5 business days yet, has taken 19 days and still I have nothing. When I call them to find out whats up, they gave me an invalid tracking number, and upon further investigation, they realized that the part was shipped from Canada, to the states, and back to Canada (where I live) and they claim that this makes shipping faster. (riiiight..) Additionally they can't track anything they ship, and the client has to wait at least 11 business days before they reship, or can investigate further (I call it lazyness personally they just don't want to be bothered to check until someone screams)
This company is SO small they only have one customer service rep. Additionally, when I called in today, the woman I was speaking to had no supervisor, and I have to call back for the 9th time tomorrow because they only have one supervisor as well (this is what they tell me every day, "call back tomorrow")
As a gesture of goodwill I asked them to simply overnight ship to me, but, of course they have no idea of customer service either, so they just kept on parroting to call back tomorrow.
As I enquired about the company more I found more and more lies. The rep didnt know who ran the company, didnt know the trade name for the company, didn't know how long the company had been in business for. The killer is that it's a family run business (or at least it sounds like it) and the rep there claims to have only been working there a month.
If you read their help forums you'll see more of the same thing, DELAYS..
Right from their forums:
"We did not receive that shipment, so yes I guess there will be even more delay. Sorry about that." (and this isn't my order either)
CLEARLY this company has no idea how to be run, and it's just blunder after blunder.
Does anyone know of a REPUTABLE company I can deal with? These clowns are ridiculous. I'm looking for the chameleon chip and thus far, I'll take a refund from these fools and order somewhere else.
Thanks!
Post by: Corn-O-lio on June 11, 2003, 08:13:00 AM
Post by: Larick on June 11, 2003, 08:21:00 AM
Post by: Xeero on June 11, 2003, 08:29:00 AM
| QUOTE (Larick @ Jun 11 2003, 12:21 PM) |
| Does anyone have the offical page for the Chameleon? I'm pretty sure they'd like to know how they are being represented by this one company which appears to be their main distribution point. |
Actually, Team Xodus specifically chose Easybuy2000 as the sole vendor for their chips. Any other vendors that sell them simply purchase them from EB2K.
Many, many people went through the same nightmare with the Matrix when that chip first came out. This is nothing new.
Oh, and just in case your May 3rd order seems bad, I ordered my 3 Chameleons on May 1st and it's still in pre-order.
Post by: xBaNaNaEv0LuTiOnx on June 11, 2003, 08:31:00 AM
i'm not entirely sure of this, but this is what i have pieced together about team xodus from the time that i've been here. team xodus comes up with the designs and blueprints for everything and whatnot, but it is eb2k that does the actual manufacturing of the products (matrix and chameleon) not team xodus themselves (they dont have the funds?). so basically almost all resellers of matrix & chameleon get their merchandise through eb2k one way or another (and evidentally, eb2k has a problem keeping up with demands)
correct me if i'm wrong, this is what i have been led to believe thus far...
edit: people already posted what i was gonna say while i was still typing it
Post by: Larick on June 11, 2003, 08:40:00 AM
Is there a better chip out there? I'll glady get a refund from these guys and get another chip all together.
If there is one thing I can't deal with it's incompetence.
Post by: Xeero on June 11, 2003, 08:51:00 AM
However, software control isn't a big deal for a lot of people. If this applies to you, you may want to consider the Xecuter's solid reputation and reliability. The chips are more widely available, and the only feature they lack is the software control (they have been out for 8 months). Most of the features will be in the BIOS rather than the chip, so you won't miss much by going with an Xecuter.
Alternatively, you could wait a couple months for the Xecuter3. Team Xecuter is promising a lot from this chip, but we have yet to receive any info on it, other than the rumor that it will use the remainder of the LPC points. (!!!!)
Post by: rms2001 on June 11, 2003, 08:53:00 AM
Morons, they cant seem to do any thing right.
Post by: Terragen on June 11, 2003, 11:42:00 AM
It took them TWO MONTHS to get me my chip
Although I ordered one for a friend 2 weeks ago and it was there a week later.. bah.
Post by: Droid on June 11, 2003, 01:01:00 PM
Post by: Droid on June 11, 2003, 01:02:00 PM
Post by: No_Remorse_666 on June 11, 2003, 05:00:00 PM
The best thing this scene could to to get rid of their sorry ass is
to boycot their site. The only thing they and Xudus understand is money.
They don't give a rats ass about anyone but themselfs and their cashflow.
If you stop the money going to them they might just change their ways.
I personaly believe Easybuy and Xudus are one in the same group of people.
Why would a chip producer/developer lock themselfs in with such a crappy
distributer like easybuy, makes no sence unless they are the same money
hungry people. If no one buys their product they will be forced to clean
up their act.
Whew thar felt good, lol Just my 2 cents