Post by: HSDEMONZ on February 06, 2004, 06:53:00 PM
(Formerly http://shop.bmforums.com )
Please leave your experience, opinion, rating and/or comments here!
BMMODS on ResellerRatings.com : http://www.resellerr...seller8338.html
Post by: lookformeb on February 06, 2004, 07:01:00 PM
[edit]
Please be sure to leave your order number.
[/edit]
Post by: The Ultimate Gamer on February 08, 2004, 04:44:00 PM
T H I S ___ S E L L E R___ I S___ H I G H L Y___ R E CO M M E N D E D !!!! I have to admit I haven't bought very many things through the mail so I was a little bit nervous about buying a modded X Box. I searched the Internet sites and I noticed that this seller consistently gets excellent reviews. Well I held my breath and took the plunge and just bought a modded X Box with a 120 gb hard drive from Brian. (if I had my tax refund back I would probably have opted for an even bigger hard drive).
I can see why this seller gets such great reviews. He e-mailed me and kept me in the loop at all times. No surprises at all. Excellent service - what a very fast turn around (I live in Florida). Today my X Box arrived. It was packed well and securely and was sent by Federal Express to my door. It runs perfectly. No noise. No problems. Very professional job. Brian obviously knows what he is doing and it looks and runs just like brand new!!!!!
Brian even included a back up disk!!!! My only "problem: was that I tried to read it on my X Box and it wouldn't read. Well I soon figured out it is a computer disk to back up the E-Prom, popped it in the computer and it worked great!!!! Brian I would add a note about this to your customers because some (like me) need help figuring this out.
I would definitely do business with Brian again!!! Great prices, excellent service, packed well and shipped to my door. Most importantly he went the extra mile to always keep me in the loop between the time I sent my payment and when my X Box arrived today. Everything was in new condition. Packed securely and arrived spotless in great working order.
Incidently, he takes Pay Pal and you can pay by credit card which was a big plus for me because I don't like sending checks or cash through the mail.
I already have 2 friends who are going to order from him once they get their tax refunds. I rarely write reviews, but Brian did what he said he would do, kept me totally in the loop as to when everything was occurring and delivered a great modded X Box at a fair price. I thought I'd help him out and help anyone who wants a modded X Box by hooking them up with him.
Check out Brian at http://shop.bmforums.com/ It isn't readily apparent that he offers hard drive upgrades on his modded boxes. You have to click on the "more information" button link to figure out that he offers you larger hard drive upgrades of all sizes (10 GB/80 GB/120GB/160GB/200GB/250 GB). He throws in a free fan upgrade with those which also was a big plus for me. Highly recommended.
John in Florida
ps - here are parts of some e-mails Brian sent me to keep me in the loop.
"just waiting for your HDD to come in. I imagine it will be shipping on Monday,Tuesday." Then a few days later
"your order has been shipped. Your tracking number is 0457xxxxx. You can track is via http://www.FedEx.com. "
Post by: qdoggg on February 08, 2004, 06:16:00 PM
I highly recommend this seller. He has excellent customer service. He answered all my many e-mails within hours, if not minutes, and made a last minute change to my order with no problems whatsoever.
I purchased a new modded XBox with a 120GB HD shipped to California and could not be happier. I researched everywhere and could not find a seller with as much positive feedback, period. Not to mention his prices are THE most competitive of anyone around.
If your in the market, look no further... THIS is the place to go.
Post by: lookformeb on February 10, 2004, 04:31:00 AM
Post by: JackOfSpeed on February 13, 2004, 12:07:00 PM
Now the specifics.
I contacted Brian about 2-3 weeks in advance of sending my xbox for modding. He was responsive and friendly which made me comfortable enough to send a $300 piece of hardware (bought 11/01) through the mail. I told him that I was going to provide the hard drive and he had no issues. I finally got everything together and sent it off on a Tues (got to him on Thurs) and the turnaround time was as promised which is very important to me.
We had some issues with FedEx, but thankfully they got the to me the following Thurs. Even though we hit a bump with shipping, Brian was there to cover answering a few frantic PMs. Ten days total (with shipping) - more than acceptable. The work was professional and my xbox came back in exactly the same condition as it left - plus a few choice additions.
Since I'm rather new to the whole modding scene, Brian has been very patient and consistent in answering my noob questions until I finally got on the right track.I'm extremely satisfied with the whole experience and recommend Brian's services to anyone.
-JoS
Post by: lookformeb on February 19, 2004, 09:37:00 PM
Post by: lookformeb on February 27, 2004, 10:12:00 AM
ZaPhOd, glad we could work something out!
Post by: chynk on March 25, 2004, 01:04:00 PM
Keep it up! I might wanna upgrade in the future!
Order#: 40
Post by: BrutalDeathRaver on March 27, 2004, 05:20:00 PM
BM Mods is highly recommended if you're wanting to have your xbox modded or get a premod system. He was very quick with it and had it returned in less than a week after shipping. Great Product and even better Service. Will definately Recommend BM Mods to all my friends. : )
Post by: dafonz088 on March 29, 2004, 07:20:00 PM
BM mods is now my number one stop for anything xbox! I, as most others, was skeptical about sending my xbox away and getting it back, but they are legit and do great business!!! As stated before this is now my one stop shop! Thanks again for the help Brian!!!!
Post by: tNCecil on March 30, 2004, 10:29:00 AM
A little slow gettin back, but no fault to Jace or Brian. Ordered to have my mod chip put in, check. Case painted orange with black jewel (which i added later in the order process), check. 12V Fan mod, i can hear it, so check. Great job by all, now to find a cdrw that works!
Post by: lookformeb on April 07, 2004, 09:29:00 AM
tNCecil: Jace and I appologize for the additional wait time you had to go through. Unfortunately, Jace was going through alot at that point but we're glad the work turned out as expected!
Post by: ROLLTIDE on April 13, 2004, 09:44:00 AM
Order date: 03-27-2004 16:17:44
This guy is simply the best and understands what customer service is. I had lots of trouble getting it to work and Brian answered all my questions very quickly. I have started recomending him to all my friends and to anyone else that wants there Xboxes modded. A+ Would buy from again tomorrow if I had the cash.
Post by: mmprincipal on April 18, 2004, 02:50:00 PM
Knowledgeable, inexpensive shop to get your premodded XBOX system ($237) or get your XBOX modded. He answered all of my questions through AIM and I recieved the XBOX in 2 business days after I ordered! Highly recommended! Read, the POSITIVE comments he recieved from past consumers.
Post by: williammbradley on April 29, 2004, 05:14:00 AM
Order #65
Post by: lookformeb on May 04, 2004, 11:47:00 AM
Post by: jason_tx on May 07, 2004, 04:52:00 AM
Great service, very reasonable repair work on my xbox. Just as friendly and helpful after the sale as before. Highly recommended.
Thanks again!
Jason
Post by: moyamoya on May 11, 2004, 10:18:00 AM
Great repair service. Got my xbox up and running again. Did a good job communicating with me and letting me know what was going on. Very reasonable price too.
Thanks.
Post by: lookformeb on May 18, 2004, 10:07:00 AM
jason_tx, and moyamoya: Thanks for the great feedback!
Zell: Exccellent repeat customer... thanks for all of the great transactions!
Post by: Fig on May 19, 2004, 04:26:00 PM
Post by: lookformeb on June 19, 2004, 12:06:00 PM
Last_Resort:
Sometimes we just work strange hours... only4u2c: Keep 'em comming!
Post by: lookformeb on June 30, 2004, 10:52:00 AM
Tha Thrax, brahm2, punking, volcomYAE23 and thegame_evolution: We appreciate you taking the time to give us your great reviews!
Post by: lookformeb on July 01, 2004, 04:09:00 PM
| QUOTE (cheesy99 @ Jun 30 2004, 09:35 PM) |
| Order #262 I ordered a SmartXX last Thursday night and assumed it would ship Friday and get to me within 1-4 business days, but apparently it didn't ship until Monday and won't be arriving until Friday  I chose to buy from BMMods because of all this great feedback, even though the price was a bit higher than other places. It's a little disappointing I won't be getting my chip until Friday (a full week after ordering, with 1-4 day shipping). Other than that it's been a good place to buy, and if I were getting my Xbox modded by a shop I would definitely try BMMods again, but for ordering parts I'll probably go somewhere else unless the price is average or less. If for some reason my chip comes tomorrow then I'll retract the bit about slow shipping |
cheesy99,
You ordered your modchip at 03:27:05 AM (GMT -6) on the 25th. Your package was dropped off the same day as indicated on the tracking page. For whatever reason, FedEx did not scan this until 5:42 am on the 26th (GMT -6).
Either way, the Estimated delivery date by FedEx is the 2nd, one day after the time FedEx was supposed to deliver. Shipping from coast to coast, unfortunately, can cause randomly unexpected delays.
I appologize for FedEx not meeting their criteria. I have sent you an email offering Free Shipping for your next purchase.
BMMods shipped your product out the same day it was ordered, just as we advertise shipping within 1 business day. We hope you will accept the Free Shipping coupon as a token of our appreciation and continue to shop with us.
Thank you.
Post by: rjung on July 08, 2004, 08:56:00 PM
I have just bought another chip and i am totaly satified with the quality and the service they have provided me. They answered all my question with great speed and great explainations. They are one of the best sites to purchase things with. I totaly recomend them for future buisness.
Post by: aerofx on July 13, 2004, 11:32:00 PM
Post by: LepPpeR on August 02, 2004, 02:05:00 PM
Thanks for the prompt service. I was in need of a new chip and with the help of Lookformeb I got it done. Service was fast and friendly. I am sure if I lived closer he would have delivered it in person with a six pack of beers and a cute blonde(just to show how far he goes to make sure you are happy).
Again, My conclusion is that BMMODS is a great shop with excellent service. If you order from him you will be happy, you have my word.
LepPpeR - Craxtion - Head Moderator - Friend
Post by: lookformeb on August 13, 2004, 10:07:00 PM
| QUOTE (mgzhao @ Aug 10 2004, 07:47 PM) |
| for Order #826 I received the shipment last night for two chips and the solder install kit. the chips are ok, but for solder install kit, I didn't see any solder inside it, just tw short wires there. could you check it for me. thanks mgzhao |
mgzhao,
There should be 1 blue or red wire (30 ga kynar), one thin silver strand of wire and and copper wire wrapping the other two togehter.
If you did not receive the compelete kit, contact us here and we'll get you taken care of!
--------------------------------------
Thanks for all of the great reviews guys!!
Post by: HSDEMONZ on August 31, 2004, 10:48:00 PM
'nuff said.Needed some stuff rushed.. and they bent over backwards. (he didn't even know it was me. )
Can't say enough good things about Bmmods or his service.
Post by: lookformeb on September 29, 2004, 12:31:00 PM
| QUOTE (nolga @ Sep 29 2004, 10:24 AM) |
| The reason it was slow at the end of the week is because we were setting up our booth and attending the Houston import show off so we did no shipping on thu and Friday. Everything from thu - Sun feel on Monday and Tuesday. Monday we shipped a total of 489 orders in 1 day and another 300 on tuesday. I don’t see bmmods doing that kind of volume. IF we had bmmods amount of orders to do we would also ship same day. Also bmmods shipping is as such 2nd Day Shipping : $8 Overnight Shipping : $20 Our overnight is $5 cheaper than bmmods. No one has cheaper shipping rates than we do. If dhl didn’t get the package to you overnight let us know so we can file a service failure and refuns your shipping. We can do this every time they fail to get it there by 3pm. If that’s the case then shipping will be free for you. Thanks for the honest review and I look forward in hearing back from you. btw: pics of the show and the cars will be up soon. SMT took 1st in best of show and best car stereo. 2 nice big tall trophies. |
In the defense of BMMods:
| QUOTE |
| I dont see bmmods doing that kind of volume. IF we had bmmods amountof orers to do we would also ship same day. |
Of course you don't see BMMods doing that kind of volume... you don’t have access to our order history. BMMods ships items promptly and accurately, which is exactly what customers want . If a company can't do that, then they simply don't have the man power to provide the service necessary.
What does a customer care what volume a company sells? Customers want prompt delivery and great customer support. You could have 3,000 orders a day, but if you cant ship them within the timeframe that the customer deems suitable (as well as promised by company policy), it's irrelevant what your volume is. Don’t processes more orders then you can handle or employ more packers; period.
| QUOTE |
| The reason it was slow at the end of the week is because we were setting up our booth and attending the Houston import show off so we did no shipping on thu and Friday. |
I'm proud to say, BMMods will never place our customers on the back burner simply because we are sponsoring some event completely unrelated to sales placed within our shop... along with that, BMMods will never take their entire packing staff to this event, inhibiting the sole responsibility of a retail shop; Shipping items ordered.
| QUOTE |
| Our overnight is $5 cheaper than bmmods. No one has cheaper shipping rates than we do. |
You've just reminded me... Current shipping discounts allow BMMods to ship overnight for $15. Now you can proudly say, "No one has cheaper shipping rates then SMT and BMMods." BMMods does not ship in envelopes, but rather in Sturdy Boxes. If we shipped in the envelopes and padded packs like SMT uses, we would be able to drop overnight shipping to about $12 dollars and 2nd day to around $7.
Either way, System-Mods is a great reseller. Biggest worry in this business is fraudulent companies (no need to name any, just look at feedback). You won’t find yourself in a credit card disputes with SMT; the company is sound and does business well.
Post by: appleguru on October 09, 2004, 08:51:00 PM
Let me just say this: bmmods is awsome. They shipped my chip promptly, had excellent and prompt customer support, and packed my chip very well indeed. I couldn't be happier
Post by: dendrite on October 22, 2004, 01:42:00 PM
-DocDendrite
http://www.xylene.org
Post by: macero on November 03, 2004, 04:57:00 PM
| QUOTE (lookformeb @ Feb 20 2004, 06:40 AM) |
| thrsprj, goat_omar, JackOfSpeed and tipup: Thanks for the great feedback! |
This site is awesome. Nothing short of perfect.
I ordered a SmartXX v2 (HE ..just for the hell of it) tuesday night at around 8pm, and it took less then 48 hours from the time I paid to the moment I had it in my hands - Thursday at around 3PM.
The service is great, their irc channel has some very great support guru's, who answered my many (perhaps excess) questions promptly
Highly recommended.
Post by: chromedome46 on January 03, 2005, 09:23:00 AM
Ordered my spiderchip from these guys and it was a great experience.
Will probably order from them again in the future. Great Service Great
Site. What more con I say.
Post by: chromedome46 on January 13, 2005, 08:46:00 PM
My second order with these guys and as before great service.
Definately will recommend them to anyone who needs a mod chip.
Post by: realmccloy on January 31, 2005, 01:48:00 AM
Whether you are spending 50.00 or 500.00 with this company rest assure you will be handled like you just spent 5 million!!
realmccloy
----------------------------
http://www.themodgod.com
Post by: mpmpxbox on July 01, 2005, 05:39:00 PM
When I go to the bmmods' xenium spice mod product site (https://www.bmmods.c...&cat=262&page=1), it gives an option to buy "Hard drive upgrade kit" for $5.99. They don't mention any details of this option. Is the upgrade kit necessary for upgrading the harddisk? What does this upgrade kit comprise of?
Any help appreciated.
Thanks.
mpmpxbox
Post by: scottwilson18 on August 27, 2005, 05:50:00 PM
My order was placed on 8-22-2005 and I recieved it on 8-27-2005. I am very happy with BMMODS but the USPS needs to fix their broken track and comfirm system. Now when I go to the USPS site it says the package has been delivered. Many thanks to BMMODS for doing what I paid them for they will have my business again.
Scott
Post by: lookformeb on November 26, 2005, 05:05:00 PM
QUOTE(ryker @ Nov 23 2005, 07:05 AM) 
Order #13674
My order was processed on Friday Nov 18th. As of today they still have not shipped the item. I emailed them on Tues the 22nd and have not gotten back a response. This is my first mod and the first time ordering from a modstore and I am really disappointed in their service. In the email I got from them after my order was processed it said it should ship in one business day, well I'm starting day three and nothing yet. I'm not sure why this store has gotten such good ratings.
When ordering with our free shipping service, we do not send out orders daily. Only UPS orders are shipped daily. However, your package will arive in the estimated time frame promised.
The email needs to be updated which I will do shortly, but upon checkout there is a section you can click to see when your order should arive.
We do not respond to support inquires via email, only our support desk found at http://www.bmmods.info
Post by: Bluebonic.com on February 13, 2006, 07:54:00 AM
stock. To add insult to injury on december 19th 2005 they charged my credit card the ($92.97) and today they send me an email saying my order was declined!!!!! I've waited 2 months and have been charged WTF!!! is wrong with BMMods??? BMMods has gone to shit since last year. Email me for a screenshot of my bank statement as proof that they charged me on Dec. 19th ([email protected]). Please do yourself and me a favor by never ordering from BMMods. It is ridiculous that I have to post my feedback on the forums. (I'm going to post on all of them including ** Links to Xbox Warez and Torrents **)
Order id: #14034
Order date: Friday, December 16, 2005 17:11:27
Products ordered:
SKU: Xecuter 3 CE
Product: Xecuter 3 CE
Quantity: 1
Selected options: Stock: BACKORDERED
Accessories: No
SolderlessAdapter: Xapt3r (1.0-1.5)
SolderKit: No
USBAdapter: No
IRMod: No
Warranty: 7 Day RMA (Standard)
Item price: $ 75.98
_________________________________________________
SKU: U.S.A.
Product: U.S.A. (Universal Solderless Adapter)
Quantity: 1
Selected options: Warranty: 7 Day RMA (Standard)
Item price: $ 16.99
Total:
Payment method: Credit Card (USA and Canada ONLY) (AuthorizeNet)
Delivery: USPS 5-9 Days
Subtotal: $ 92.97
Discount: $ 0.00
Coupon saving: $ 0.00 ()
Shipping cost: $ 0.00
Tax: $ 0.00
TOTAL: $ 92.97
--------------------------------------------------------------------------
Heres the email that says they processed my credit card.
Your order #14034 has been processed
You have received this notification from BMMods because you are a registered user or you or some other registered user requested some information for you from our store.
Dear Mr. Terry Richards,
We are pleased to inform you that payment for your order has been processed successfully.
Most orders ship within one business day unless otherwise noted in the product description.
Please contact our Live Support if you have any questions about your order. If a representative is not available, you will be forwarded to our HelpDesk.
Thank you for using BMMods for all your modding needs!
BMMods
URL: http://www.bmmods.com
--------------------------------------------------------------------------
Post by: raceboy404 on March 03, 2006, 04:54:00 PM
i would say great price, but i didnt pay
and fast shipping
(and btw, don't give bmmods a bad name, becuse you don't read the words "backorder")
Post by: penguinswithhats on March 05, 2006, 08:25:00 PM
Post by: mmafterme on June 08, 2006, 09:33:00 PM
I ordered a chip from bmmods about a year ago, after my brother did the same and had great service. When my last xbox got stolen and I wanted to replace it, the first place to buy my chip again was from bmmods. The order was processed very quckly and shipped just as quick. I know that there were (are?) some issues with others receiving their items, but my experiences were great! I have some friends that are looking at a mod chip and I will point them directly to bmmods.
Post by: 11/5 on June 21, 2006, 06:39:00 PM
I'm very satisfied with the whole experience and recommend Brian's services to anyone. There was delay in completing my order, install of a SmartXX v3 and 300GB HDD upgrade but Brian kept me informed during the process. The work done was professional and he'll get my business again.
lookformeb.com is a helpful resource if you're like myself, new to the scene
11/5 in Seattle
Post by: nitroboost on July 10, 2006, 07:32:00 PM
I orderd a chip from bmmods on June 10th, which was labeled IN STOCK and said it would ship in 24-48 hours. That's great, not in that big of a hurry, have another modded box with the first gen xecuter. A few weeks go by and I finally receive a item shipped notice on the 25th. 13 days late but ok no rush.. a week goes by and USPS still says they have not received the item from the shipper, and still to this day has not:
420852819101805213907270787027
So on the 2nd of July I open a ticket at bmmods.info. It would have been nice if they EVER had live support, but I have honestly never seen that online, and don't think it ever is. I immediatelly receive Brian's canned response that makes me feel all warm and fuzzy for 2 minutes:
http://www.bmmods.in...a...ws&newsid=6
Note the date on the link also. Looks like a lot has change in those 4 months
Over a week later and 3 responses from me in my ticket at bmmods.info and nothing but the original canned response from these guys. My ticket is EZM-717752 incase anyone can light a fire under their ass. Like I said when I submitted the ticket it would be nice if the link they sent me wasn't just a bunch of propoganda BS and they actually were honest when an item was out of stock. I think everyone can agree that one lost sale because and item is out of stock and possible return business is much better than an angry customer never to return that will also influence others. I'm currently working with BofA to reverse the fraudulent charge because I had gone through all the proper channels to resolve it. I had looked through the forums before but just now noticed the shop review sections and thought maybe there is an easier way.
Post by: nitroboost on July 12, 2006, 12:24:00 PM
Thanks Brian..
Post by: bart147 on July 12, 2006, 11:41:00 PM
I ordered from BMMods on 26-Jun-06. I only today (13-Jul-06) got an email saying that they shipped the product out. I only waited this long because in their help files, they say to wait 14 business days after shipping out before contacting them as thats how long they half to wait to file with the post office. Since my naive self thought that processed meant shipped, I waited till today to go complain that I hadnt received anything yet. Today though, theres an email saying it just now shipped. WTF? Ships in 24-48 hours my ass. Today will be 12 business days, and thats leaving out the 4th of July and 2 Saturdays.
BMMods was not the cheapest seller of what I wanted, but they had lots of good reviews. Now, I guess its time their reviews went down the same drain that their service went down. If you are offering things on back order, thats fine, but list it as such so I can make an intelligent decision on whether to buy it or look for something else. I would not recommend BMMods to anyone else due to the deceptive ship times.
I eagerly await the arrival of the just shipped mod chip so I can praise or bitch some more.
Post by: nhoj_yelbom on July 13, 2006, 01:40:00 PM
great serive, took some time to get the order completed but responded to all questions in a timely manner. i would do business again with bmmods.com
Post by: lookformeb on July 13, 2006, 01:18:00 PM
QUOTE(nitroboost @ Jul 10 2006, 08:39 PM)
Order #14861
I orderd a chip from bmmods on June 10th, which was labeled IN STOCK and said it would ship in 24-48 hours. That's great, not in that big of a hurry, have another modded box with the first gen xecuter. A few weeks go by and I finally receive a item shipped notice on the 25th. 13 days late but ok no rush.. a week goes by and USPS still says they have not received the item from the shipper, and still to this day has not:
420852819101805213907270787027
So on the 2nd of July I open a ticket at bmmods.info. It would have been nice if they EVER had live support, but I have honestly never seen that online, and don't think it ever is. I immediatelly receive Brian's canned response that makes me feel all warm and fuzzy for 2 minutes:
http://www.bmmods.in...a...ws&newsid=6
Note the date on the link also. Looks like a lot has change in those 4 months
Over a week later and 3 responses from me in my ticket at bmmods.info and nothing but the original canned response from these guys. My ticket is EZM-717752 incase anyone can light a fire under their ass. Like I said when I submitted the ticket it would be nice if the link they sent me wasn't just a bunch of propoganda BS and they actually were honest when an item was out of stock. I think everyone can agree that one lost sale because and item is out of stock and possible return business is much better than an angry customer never to return that will also influence others. I'm currently working with BofA to reverse the fraudulent charge because I had gone through all the proper channels to resolve it. I had looked through the forums before but just now noticed the shop review sections and thought maybe there is an easier way.This has been resolved within the support ticket (customer has no complaints):
-----------------
Posted on 10 Jul 2006 07:28 PM by "nitroboost"
"...To get my money back i guess i have to file a fraudulent charge with BofA..."
-----------------
Posted on 11 Jul 2006 02:17 PM by Brian M
"Some packages sent on the 26th seem to be lost. We are in the process of double checking our facilities to verify they are not misplaced there. If they are not, we will be checking with USPS. Overall, I will have a resolution come Thursday. If the package was misplaced at our shipping center, I can either have it send via USPS 2-3 Day (free upgrade) or I can offer a full refund. Please let us know what you would like done."
-----------------
Posted on 11 Jul 2006 04:17 PM by "nitroboost"
"I haven't purchased elsewhere so anyway you could get me the product will work. Could you ship out my order again today by chance and if you do recover my pacakge just relabel it for another backorder? I bought a pretty standard set I'm sure, SmartXX LT OPX 2MB SE w solder kit."
-----------------
Posted on 12 Jul 2006 12:09 PM by Brian M
"I had confirmed earlier today with USPS that they indeed misplaced your package and that it would be rerouted today. You should have the package shortly, no reshipping necessary. Hopefully this is acceptable."
-----------------
Now the tracking status as of today shows:
Label/Receipt Number: 4208 5281 9101 8052 1390 7270 7870 27
Detailed Results:
Bullet Acceptance, July 12, 2006, 5:25 pm, MINNEAPOLIS, MN 55427
Bullet Electronic Shipping Info Received *, June 26, 2006
-----------------
Yes, the order was originally shipped late, the package was lost, and now it has been rerouted by USPS as stated.
There was never any "bunch of propoganda BS" relating to the modchip actually being out of stock.. We are not selling products which we do not have in stock.. this includes backorders.
As of right now, most orders are shipping the same day. Support inquries as being handled appropriately and the live support is being utilized. Also, within the next few weeks we will no longer be using USPS 5-9 day service due to delivery issues. We will be replacing this service with USPS 2-3 Day at no extra cost which includes signature confirmation.
Post by: KalieMa on October 18, 2006, 05:36:00 PM
I submitted a support ticket about this on the 14th and haven't had a reply yet. I'm incredibly disappointed in the lack of communication and their apparent inability to ship product after taking payment. I mean really, WTF?
Post by: quaternio on November 16, 2006, 09:33:00 AM
I ordered on Monday, Nov. 6. They took my money very promptly, but my package has neither been shipped, nor has either of my tickets (CWK-967567 & JXX-241512) ever been responded to. I recently placed a third ticket (CWO-132525), asking to either ship my items immediately or refund my money. To this day (Thursday, Nov. 16) I have not heard a single thing in response to my attempts at contacting BMMods (including PMing lookformeb).
I honestly believe that this is a scam and don't really expect to ever get anything from BMMods. There inability to provide any information (address, name, et cetera; the website's domain is even managed through a proxy service: Domains by Proxy, Inc.) supports my belief that they are a scam. If I am mistaken I will return and say so. However, if a business cannot provide any reliable mode of communication (not even an email address), then I honestly don't want to give them my money.
I will update my situation honestly at some point in the future.
Post by: brettacook on November 17, 2006, 12:35:00 PM
Order date: Sunday, November 5, 2006 20:42:10
2x Xenium Gold
I've ordered twice before from bmmods.com and had no problems (the last one around Oct. 13th 2006). This order (Nov. 5) was processed by my credit card company on Nov. 5th (according to the e-mail I got from bmmods.com). According to the bmmods.com website, it says that orders are shipped out twice a week. As of today (Nov. 17), bmmods.com still has not shipped my order.
In order to follow this up, I sent an e-mail on 11/15 to them (via their help website). I too got the standard canned response that they would respond. As of today, I have sent in 5 more help tickets and have received nothing but the canned response from each one.
I have checked their 'Live Support' web option all hours of the day (7am until 11pm MT) and have yet to see this option available.
There is no way other than the website to contact them as far as I can tell.
At this point, I would recommend NOT using this vendor.
Post by: forbiddenlyrics on November 20, 2006, 02:15:00 PM
Order #15302
I ordered 2 ghost2 modchips from bmmods.com on 11/2 it is now 11/20 (12 business days) and I have received nothing. They charged my card on 11/3 and I have already opened 2 separate tickets in their support system with no reply to either one. My order has said processed since 11/3 and I haven't gotten any email about shipping. I have also tried to PM lookformeb (I assume this is the buy that runs bmmods.com) with no results as well. I have to say it is really disappointing that a place with such good feedback can give such horrible service. Does anyone know what the deal is? Has anyone received any order from bmmods in the last month?
Post by: brettacook on November 29, 2006, 05:07:00 PM
QUOTE(forbiddenlyrics @ Nov 20 2006, 01:46 PM)
Order #15302
I ordered 2 ghost2 modchips from bmmods.com on 11/2 it is now 11/20 (12 business days) and I have received nothing. They charged my card on 11/3 and I have already opened 2 separate tickets in their support system with no reply to either one. My order has said processed since 11/3 and I haven't gotten any email about shipping. I have also tried to PM lookformeb (I assume this is the buy that runs bmmods.com) with no results as well. I have to say it is really disappointing that a place with such good feedback can give such horrible service. Does anyone know what the deal is? Has anyone received any order from bmmods in the last month?
See my post above - I am having the same exact problem. I still haven't received mine, nor am I able to communicate with Brian - the sole person at this company. Please let me know if you have any success.
Post by: Silv3rman on December 01, 2006, 10:51:00 PM
Date: Monday, November 27, 2006 20:04:39
I've been "Processing" for 6 days now. The item I ordered was a Globe360. It says the items are usually shipped within 24-48 hours. Is there a way to just cancel the order and get a refund? I would've ordered elsewhere if I knew I would have to wait so long. I hope I'm not getting scammed...
Post by: lookformeb on December 05, 2006, 01:04:00 AM
quaternio's update: Resolved via ticket id ZHJ-559606.
brettacook's update: Resolved via ticket is RIU-119635. Live Support will be taken down soon as it has not been utilized in a while.
forbiddenlyrics' update: Resolved via ticket id AKX-678899.
Post by: sigma68 on September 05, 2007, 10:56:00 AM
thanks,
nasser