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OG Xbox Forums => Xbox Online Gaming (Xbox Live, Xlink, and others) => Xbox Live - Online Gaming Service => Topic started by: HackingPrime on October 09, 2004, 10:12:00 AM

Title: Error 21, New Account Activation
Post by: HackingPrime on October 09, 2004, 10:12:00 AM

When I fire up my xbox using the eject button to bypass my x-chip running 1.1, I go into the MSDASH and hit the XBox Live tab.  I select new account, the green wheel spins and I get "your xbox needs service, please contact customer support".

Not sure what that means.  Do I have a bad install of my chip, or have I been banned by some xbox live aware game I have run from my hard drive.

Sorry if this is a repeat, but I wanted to know as much as I could if and when I call MS to find out what the issue really is.

Any suggestions?

Title: Error 21, New Account Activation
Post by: HackingPrime on October 09, 2004, 07:34:00 PM

Well, can at least someone let me know if that message means I am banned?  or does it mean my hard drive is unlocked?   (even though my tools report the hard drive to be locked).

One thing I noticed this evening on playing Burnout3 is that on 1.1 BIOS for xchip I get notified of an invitation to play on live, while on M8 BIOS I don't.

I wonder if Burnout3 was talking to Live, even though I don't have an account.  Or is that normal behavior for Burnout3?

As I said earlier, I don't have a Live account.  But, I purchased one recently and would like to get it set up but get the "contact customer support" screen when I try it.

Title: Error 21, New Account Activation
Post by: adamscybot on October 10, 2004, 03:41:00 AM

Seeing as no ones helping you :) i will.

first things first. DO NOT RING CUSTOMER SUPPORT.

Now we'll move on. Oh and your not banned. You cant get banned when you dont have an account.

I know exactly what this error means. It is when some of your xbox dashboard is corrupt/missing/changed

Probably most likely the files in the xolive folder in the C drive.

So what you nead is a nice clean new dashboard.

Contact me on [email protected] I prefer you use that via MSN messenger. Much easier way to talk.

Hope I helped.
Adam

This post has been edited by adamscybot on Oct 10 2004, 10:49 AM

Title: Error 21, New Account Activation
Post by: HackingPrime on October 10, 2004, 10:16:00 AM

Thanks for the help.

I have PM"d you and emailed you with my email address.

Title: Error 21, New Account Activation
Post by: jrux85 on October 10, 2004, 10:58:00 AM

I'm having the same problem as well adamscybot.  Can you help me with my service error 21?

Title: Error 21, New Account Activation
Post by: adamscybot on October 11, 2004, 04:36:00 AM

i ahve to help a total of 4 people at this time. but yes eventually I will help you fix your boxes.

Title: Error 21, New Account Activation
Post by: HackingPrime on October 12, 2004, 10:23:00 AM

Adam,

Thanks alot.  

Based on your advice, I downloaded the original msdash from a known good source.  After backing up mine and restored with the new one, I could connect to Live and sign up.

Thanks again.

Title: Error 21, New Account Activation
Post by: adamscybot on October 13, 2004, 04:58:00 AM

No problem.

Next! lol