xboxscene.org forums
OG Xbox Forums => Hardware Forums => General Hardware/Technical Chat => Topic started by: Heimdall on March 16, 2013, 04:45:00 AM
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Why don't you just contact the seller and ask for a replacement? You could have emailed them just as quickly as you posted here! Don't talk about battery capacity at all, just talk about the facts - the battery is only 5 months old, and the half hour battery life makes the laptop unusable, and you'd like a replacement.
In terms of your actual legal warranty position, that depends on where you are in the world, and where the company you bought the battery from is based. In the UK with a UK based company you are protected under various bits of legislation, but that may not be the case elsewhere.
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The link you provided clearly states the battery has a 2 year warranty. If it has had normal use ie. not dropped, immersed in water or anything else like that and fails during that period then of course you have a good claim.
In the UK you probably wouldn't even need the warranty to be able to demand a replacement. Proof of purchase and that would be it. A laptop battery partially or totally failing after only 5 months use should be a clear cut case that the unit was defective in manufacture and, the useful legal term to use in such cases in the UK: not of merchantable quality.
As Heimdall says consumer law may be different in, I'm assuming, the US but the bottom line is this: you have a faulty laptop battery only 5 months old. I don't understand why you need to ask us here what to do - it's obvious. If you don't do anything you're out of pocket so go for it. You have nothing to lose.
Keep calm, keep records of any communications and state your case firmly, citing the warranty, and most good retailers will provide a replacement in such circumstances. If you bought online there will probably be return shipping costs involved but apart from that it should be no different to taking it back to a high street/shopping center outlet directly.
If the retailer doesn't play ball then try contacting the manufacturer directy. Failing that I'm sure there are local consumer advice organisations you could approach who will be able to help you pursue such a claim,.