Post by: JeffPinkston on November 29, 2005, 07:56:00 AM
Post by: jose3030 on November 29, 2005, 01:37:00 PM
The time the box will be in the LABS in repair will be , at MAX, 3 days.
Post by: gamer21086 on November 29, 2005, 02:48:00 PM
QUOTE(jose3030 @ Nov 29 2005, 03:44 PM) 
From a MS MVP :
The time the box will be in the LABS in repair will be , at MAX, 3 days.
i was told that I'd have it back in my hands, within 3 days...
Post by: jose3030 on November 30, 2005, 12:23:00 AM
QUOTE(gamer21086 @ Nov 29 2005, 04:55 PM)
i was told that I'd have it back in my hands, within 3 days...
You misheard.
There's no way they can do that.
You send it to them. They get it next day. They start working on it that day or the next (depending on when DHL decides to deliver it). 3 days pass. They send you a new one overnite. Automatically there are 5-7 business days involved. DHL doesnt work Saturdays, I dont think.
Post by: bluegt21 on November 30, 2005, 11:43:00 AM
Post by: mirx999 on November 30, 2005, 12:22:00 PM
Post by: jose3030 on November 30, 2005, 03:05:00 PM
QUOTE(mirx999 @ Nov 30 2005, 02:29 PM)
my original xbox broke in jan 2002, while it was still in high demand. I got the box the day after I called them, sent it out the same day, and got it back 2 days later. They work very fast.
Seems like they're doing it differently nowadays.
Post by: sbeeze on December 01, 2005, 11:54:00 AM
Post by: ShadowElitePro on December 01, 2005, 03:57:00 PM
Post by: Flexmaster Frag on December 01, 2005, 04:59:00 PM
Post by: gamer21086 on December 01, 2005, 09:39:00 PM
Post by: kreator on December 01, 2005, 10:44:00 PM
QUOTE(gamer21086 @ Dec 2 2005, 05:46 AM)
I called MS this Morning, They said my Console was Repaired Yesterday. They Recieved it Tuesday... I should have it tomorrow.
Cool, they got mine today, I'll start calling Monday
Post by: jose3030 on December 02, 2005, 07:31:00 AM
Post by: gamer21086 on December 02, 2005, 02:12:00 PM
Just getting it hooked up now, and will update later on it's' performace.
Post by: nznight13 on December 02, 2005, 02:44:00 PM
I just called, and they said 8 business days, which would be the 11th. They got my xbox on the 30th.
I've also heard 3 business days, which would make it be THIS coming monday, the 4th.
Aye carumba....
Post by: ShadowElitePro on December 02, 2005, 02:47:00 PM
Post by: nfs911 on December 02, 2005, 04:28:00 PM
QUOTE(jose3030 @ Nov 30 2005, 02:30 AM)
You misheard.
There's no way they can do that.
You send it to them. They get it next day. They start working on it that day or the next (depending on when DHL decides to deliver it). 3 days pass. They send you a new one overnite. Automatically there are 5-7 business days involved. DHL doesnt work Saturdays, I dont think.
Or as soon as MS recives your 360, they send you a new one out immediately.
Post by: gamer21086 on December 02, 2005, 05:49:00 PM
QUOTE(chubs kj @ Dec 2 2005, 07:35 PM)
Yep same thing here. I was having the 3 red light problem, indicating a hardware malfunction. I got my DHL box on Monday 11/28/05 and I sent it out the same day at 11:35am EST. I got it back today (12-2-05) at Noon. Well I got a "replacement" console instead of my old one.
I thought this was strange since customer service said that they would first attempt to fix the problem and return it to me within in 3-5 days. Well I guess they couldnt fix the system so they sent a replacement. My guess is that they are realizing that the problem cant be fixed or they wanted to be nice and not have me wait too long for my 360
Either way Im glad I got the the system back so soon. Well, so far this "new" system has ran flawlessly. I can play all my games just fine without any freezing. Ive been playing for at least 3 hours straight since I got it back.
Overall Im pleased with MS. Only a few things Im concerned about...... where did this system come from??? Is it refurbished? Im guessing it is, since I doubt they have new 360's hanging around as replacements. Also if it is refurbished, was this an older system with simalar hardware problems as my old box? Only time will tell.....
Both of Our's must of been in the same batch. I also sent mine back on 11/28. This new console was made on 10/13 and has run perfect so far... MS has done a good job with this. I wonder how many back-up units are being held at Repair Centers? I thought this thing was in short supply, that's why I was shocked to see a brand new one at my door this morning.
Post by: kreator on December 02, 2005, 06:59:00 PM
Post by: jose3030 on December 03, 2005, 05:24:00 AM
QUOTE(jose3030 @ Dec 2 2005, 09:38 AM)
I sent mine in and it got to them on Wednesday. I think they opened it up on Thursday. Thursday+3 days. I should have it by early next week.
They shipped it out Friday but because DHL sucks and doesnt work Saturdays, Im getting it Monday.
Post by: JeffPinkston on December 04, 2005, 05:35:00 PM
Post by: Tunabear on December 05, 2005, 06:25:00 PM
Post by: jose3030 on December 05, 2005, 09:16:00 PM
Nov 22- Came home, found system to have 3 rings of red lights in front. Called Xbox360 support and they said they'd send an overnite box so I could send it back to them. They actually send out the box Nov 25th due to the holiday but due to DHL not working on weekends (horrible), I get the "overnight" box on Monday Nov 28th, 2005. Call DHL to come back on Nov 28th to get it (same day as received) but they "COME" but never KNOCK ON THE DOOR. I called them back to get them to come back Nov 29th, 2005. They came back.
Nov 29 - DHL ships package to Xbox360 service repair center in McAllen, TX.
Nov 30 - MS acknowledges receipt of Xbox Nov30th, 2005 on phone call.
Dec 2- New Xbox is shipped back to me, replacement (after being told it was a repair by a phone representative). Inside the box is just the Xbox, nothing else. I originally had just sent the Xbox to them.
Dec 5- Receive XBox360 replacement in the mail "overnight", again cuz DHL doesnt work on weekends. This one has the THREE RED RINGS AGAIN AND I AM LIVID.
Dec 5- Called Xbox360 support and informed them of this. They will send me a new power brick to see if that solves the problem (overnight). I am sure it wont. But I am a tech and anything to do to troubleshoot is fine. I'd rather go for the easy fix than have to go through the whole waiting game again w/ them. They're sending an empty box and also a new power brick, so if that doesnt work, I send the system back to them for repair.
If it fails again, I will give a poor supervisor an earful. I've been patient enough.
Post by: justin_k on December 05, 2005, 09:42:00 PM
QUOTE(jose3030 @ Dec 6 2005, 05:23 AM)
Nov 22, stood in line for 4 hrs to get a CORE.
Nov 22- Came home, found system to have 3 rings of red lights in front. Called Xbox360 support and they said they'd send an overnite box so I could send it back to them. They actually send out the box Nov 25th due to the holiday but due to DHL not working on weekends (horrible), I get the "overnight" box on Monday Nov 28th, 2005. Call DHL to come back on Nov 28th to get it (same day as received) but they "COME" but never KNOCK ON THE DOOR. I called them back to get them to come back Nov 29th, 2005. They came back.
Nov 29 - DHL ships package to Xbox360 service repair center in McAllen, TX.
Nov 30 - MS acknowledges receipt of Xbox Nov30th, 2005 on phone call.
Dec 2- New Xbox is shipped back to me, replacement (after being told it was a repair by a phone representative). Inside the box is just the Xbox, nothing else. I originally had just sent the Xbox to them.
Dec 5- Receive XBox360 replacement in the mail "overnight", again cuz DHL doesnt work on weekends. This one has the THREE RED RINGS AGAIN AND I AM LIVID.
Dec 5- Called Xbox360 support and informed them of this. They will send me a new power brick to see if that solves the problem (overnight). I am sure it wont. But I am a tech and anything to do to troubleshoot is fine. I'd rather go for the easy fix than have to go through the whole waiting game again w/ them. They're sending an empty box and also a new power brick, so if that doesnt work, I send the system back to them for repair.
If it fails again, I will give a poor supervisor an earful. I've been patient enough.
damn thats harsh
I just called MS for a replacement because my HDD is apparently botched (crashes during Q4 autosave, game works fine with the HDD removed), they want me to send my entire console just to get a replacement HDD tho
I hope I have better luck than you 
Good luck on getting a working 360, keep us posted.
Post by: JeffPinkston on December 06, 2005, 06:13:00 AM
Post by: krumbman on December 06, 2005, 11:56:00 AM
Post by: kycop_10 on December 07, 2005, 09:18:00 PM
QUOTE(gamer21086 @ Dec 2 2005, 06:56 PM)
Both of Our's must of been in the same batch. I also sent mine back on 11/28. This new console was made on 10/13 and has run perfect so far... MS has done a good job with this. I wonder how many back-up units are being held at Repair Centers? I thought this thing was in short supply, that's why I was shocked to see a brand new one at my door this morning.
10/13 damn
my box was manufactured 01/05 i did win mine though, i havent any problems though
Post by: akdave8 on December 07, 2005, 09:45:00 PM
QUOTE(jose3030 @ Dec 5 2005, 11:23 PM)
Nov 22, stood in line for 4 hrs to get a CORE.
Nov 22- Came home, found system to have 3 rings of red lights in front. Called Xbox360 support and they said they'd send an overnite box so I could send it back to them. They actually send out the box Nov 25th due to the holiday but due to DHL not working on weekends (horrible), I get the "overnight" box on Monday Nov 28th, 2005. Call DHL to come back on Nov 28th to get it (same day as received) but they "COME" but never KNOCK ON THE DOOR. I called them back to get them to come back Nov 29th, 2005. They came back.
Nov 29 - DHL ships package to Xbox360 service repair center in McAllen, TX.
Nov 30 - MS acknowledges receipt of Xbox Nov30th, 2005 on phone call.
Dec 2- New Xbox is shipped back to me, replacement (after being told it was a repair by a phone representative). Inside the box is just the Xbox, nothing else. I originally had just sent the Xbox to them.
Dec 5- Receive XBox360 replacement in the mail "overnight", again cuz DHL doesnt work on weekends. This one has the THREE RED RINGS AGAIN AND I AM LIVID.
Dec 5- Called Xbox360 support and informed them of this. They will send me a new power brick to see if that solves the problem (overnight). I am sure it wont. But I am a tech and anything to do to troubleshoot is fine. I'd rather go for the easy fix than have to go through the whole waiting game again w/ them. They're sending an empty box and also a new power brick, so if that doesnt work, I send the system back to them for repair.
If it fails again, I will give a poor supervisor an earful. I've been patient enough.
I hear you man, i have the exact same problem. Called M$ and they'll send me a new power supply.
A remarkable thing is that M$ replaced my core system with a premium one w/HDD. But it doesn't work
. Lemme know if the power supply works or should i prepare to send the console and everything back to M$ for repair.
Post by: krumbman on December 07, 2005, 10:08:00 PM
Post by: krumbman on December 07, 2005, 10:21:00 PM
Post by: justin_k on December 08, 2005, 05:33:00 PM
Apparently the previous rep didn't save my trouble ticket or something and nothing was in thier system, now I gotta wait till Mon-Tuesday for my box, prolly wont get console back till week after that, ugh.
Post by: kreator on December 08, 2005, 09:49:00 PM
[/quote]
Well, that happend to me and I can tell you that your 360 is sitting somewhere waiting to go out for delivery. just like we can do on Pay-Pal we can create a shipping label thus giving you a tracking number, but that does not mean it's on it's way. My console was given a tracking # last Friday, Monday I called and said there was no info on DHL.com, don't try and get an straight answer from them, it won't happen. Tuesday night my tracking # showed in transit on dhl.com and I got my 360 Wednesday.
On a good note, it is a new unit and works GREAT. This thing is awesome!
Post by: d13w93 on December 09, 2005, 02:46:00 PM