Post by: Big Vito on December 30, 2003, 05:07:00 PM
Post by: GameShopUSA on December 31, 2003, 06:44:00 AM
| QUOTE |
| 12/29/2003 14:21:18 Processing Dear --------, We were unable to fulfil your order with our first supply of X-ecuter 2.3 Lite modchips. We will be receiving more X-ecuter 2.3b Lite modchips early next week. Your credit card will not be charged until your goods are ready to ship. If this is unacceptable, please reply "CANCEL" to this email to cancel your order. Thanks for your patience, GameshopUSA.com Support. |
If you would like to cancel it, you can PM or respond to the email (staff@gameshopusa.com)
Post by: esc1 on December 31, 2003, 09:37:00 AM
Post by: Big Vito on January 01, 2004, 12:07:00 PM
Post by: cYon on January 01, 2004, 02:51:00 PM
Post by: blade111 on January 01, 2004, 11:21:00 PM
Post by: Big Vito on January 02, 2004, 12:25:00 PM
Post by: esc1 on January 02, 2004, 02:11:00 PM
Post by: xbxrider04 on January 03, 2004, 08:50:00 AM
i have searched every where and i only found people who only accept paypal and i dont like paypal so i got it from them hopefully ill have it by the 10th as my xboxes (2) crashed from the
save exploit and i was told to buy a mod to repair my harddrive
my order number is 783
please let me know when it ships and ill sure leave feedback
Post by: Big Vito on January 04, 2004, 12:29:00 PM
Post by: weber1305 on January 06, 2004, 11:44:00 AM
Post by: Big Vito on January 06, 2004, 02:02:00 PM
Post by: WebRioter on January 07, 2004, 11:32:00 AM
Post by: Thrasher[GWA] on January 07, 2004, 10:24:00 PM
Well I am sorta caught between a 50/50 choice of ordering from you guys. Now all in all it seems like you guys have really good quality and services but my problems comes from the fact that I live in Canada. Now it seems like off and on you guys have trouble getting stuff to Canada and I am sorta fearful because of it.
I do want to place my order for an Xbit with you guys even though they are on back order but the fear of the customes hassle like that one guy had is REALLY holding me back. He ended up having to wait like 2 or 3 weeks plus an $18 customs fee.
Have many other people from Canada ordered from here and have they had any problems. Also gameshopusa please respond if you prefer not to ship to Canada because of hassles or do you do a fair bit of business here. And are there any other fee's that I would have to worry about asides from exchange rate and shipping?
Thanks in advance and look forward to a quick response.
Thrasher[GWA]
Post by: OneCrazyDJ on January 08, 2004, 10:05:00 PM
Post by: anekin007 on January 09, 2004, 06:40:00 AM
Post by: weber1305 on January 09, 2004, 11:47:00 AM
Post by: BiGRiGNiG on January 10, 2004, 09:43:00 AM
| QUOTE (BiGRiGNiG @ Jan 9 2004, 12:38 PM) |
| Please cancel Order #795 as soon as possible. I ordered a 2.3B Pro on Sunday, Jan 4th after being assured that they'd be in stock and ready to ship by Thurs, Jan 8th. They never arrived and my order is still on backorder status. I have learned that they are now expected to be in stock on Tues, Jan 13th. This will not work out for me. Please cancel the order and send me a confirmation that it has been done. Thank you. |
Just an update on this...
GameShopUSA did cancel my order that same day per my request, though I never got any notification of it being completed either here or via email (I mailed them the same request, not sure which one they used). The order status on the website displayed it.
Everything went well as far as ordering went except for the product being out of stock... I decided to do a preorder due to everybody being out, but once they didn't arrive on their expected due date, I cancelled and ordered from system-mods instead. (They were honest about stock levels and expected new stock arrivals)
One thing to note is that I found the company's communication to be lacking after the sale.
-Before the sale I inquired about the possibility of getting overnight shipping. I got a reply the next day saying it would be possible. (There is no choice on the site, only standard $5.00 shipping)
-After I preordered a 2.3B Pro, I emailed them immediately asking to be upgraded to overnight shipping. This was submitted via email and their website form that is used for all inquiries, both pre and post sale. I never received any response.
-At the same time, I used the same website form and mailed in a pre-sale question from a different name/address and got a reply within a few hours.
-My request for order cancellation also never received any response.
I feel that communication is a huge part of customer service and the post-sale support seems to be sorely lacking.
I think I would give the company another chance, but for now system-mods gets my business. They update their site, add new news every day or two, offer TONS of great support in their IRC channel, answer their phones, etc. What can I say - somebody is doing things right!
Post by: pdt on January 10, 2004, 02:08:00 PM
| QUOTE (BiGRiGNiG @ Jan 9 2004, 06:38 PM) |
| Please cancel Order #795 as soon as possible. I ordered a 2.3B Pro on Sunday, Jan 4th after being assured that they'd be in stock and ready to ship by Thurs, Jan 8th. They never arrived and my order is still on backorder status. I have learned that they are now expected to be in stock on Tues, Jan 13th. This will not work out for me. Please cancel the order and send me a confirmation that it has been done. Thank you. |
it could be worse - i ordered on 12/25 and am still waiting
Post by: esc1 on January 11, 2004, 07:35:00 AM
Post by: GameShopUSA on January 12, 2004, 10:35:00 AM
pdt: What is your order #? If you ordered a Pro on the 25th we should have had it out for you after the holidays.
Post by: pdt on January 12, 2004, 06:46:00 PM
| QUOTE (GameShopUSA @ Jan 12 2004, 08:35 PM) |
| BiGRiGNiG: Your order was cancelled on the 9th, an email was also dispatched. pdt: What is your order #? If you ordered a Pro on the 25th we should have had it out for you after the holidays. |
it is 701 - 2.3b lite +
i know eeryone is out - it's just frustating since your site said in stock when i ordered and eta keeps getting pushed back
waiting patiently though
Post by: sncboom2k on January 12, 2004, 10:39:00 PM
Post by: Jimbroni on January 13, 2004, 12:28:00 PM
Order # 673
Post by: jk009 on January 15, 2004, 12:28:00 PM
By the way when will YOu guys ship the Xbit I ordered my on the 14th of Jan and today Im on backorder(15) Order number 868
Post by: Endosmok on January 15, 2004, 03:45:00 PM
I am assumming these chips all come from the same place in somewhere in hong kong or china, whereever you have it. They they all ship out about the same time to the vendors...
I'm a patient person, but its going on 3 weeks now....
i'm tempted to cancel as well, only thing holding me back is that they have a couple of other items i need that are non xbox related.
ENdosmok
Post by: cjcEVW on January 15, 2004, 06:37:00 PM
I would like my order to be canceled immediately. I am order number 777. I ordered on 1/2 when the ETA was 1/7, but now the ETA has been changed at least 3 times, from 1/7 to 1/12 to 1/15 and now 1/21. I have also emailed you on your website and I would like an email confirmation after you cancel my order.
The service and communication from this site was decent overall. The preorder communication was great, but the postorder communication was lacking. I sent him plenty of AIM messages without reply when I questioned him about the ETA dates. I would order from them again IF they ever have anything in stock (system-mods has already recieved 2 shipments of x2.3b lites since my order while GameShopUSA has kept pushing the ETA back).
Post by: geniusunderfire on January 15, 2004, 08:56:00 PM
Post by: blade111 on January 15, 2004, 10:08:00 PM
Samething here everyone...........same sad story........I ordered on the 6th and now it's the 16th and still no chips
Post by: pdt on January 16, 2004, 11:21:00 AM
Please confirm order cancelled
thank you
Post by: GameShopUSA on January 16, 2004, 12:50:00 PM
Post by: sncboom2k on January 16, 2004, 08:04:00 PM
Post by: blade111 on January 17, 2004, 05:35:00 AM
Cancell order #805 and send me Confirmation of cancellation to email.
Thanks
Post by: leech on January 17, 2004, 10:47:00 AM
Thanks
Tim Gibbs
Post by: durst on January 18, 2004, 06:05:00 PM
I understand your situation, and thanks for being so honest.
I was just wondering, if you say you are getting the chip in on Monday, why does it still say eta is Wednesday?
will you be shipping out all chips on Monday?
Thanks again
Post by: geniusunderfire on January 18, 2004, 09:13:00 PM
Post by: leech on January 20, 2004, 09:05:00 AM
Thanks
Tim Gibbs
Dear Tim,
Please verify that your switches are set to 1-3 off, 4 on. And that you have the chip disabled when trying to flash.
GameShopUSA.com
Customer Care
I purchased a xecuter2.3b pro. When I flash my chip I get a error at flash address 0x000070 read[ff], expecting [09]. Do I have a bad chip? Please help me. I have sent 2 emails to www.gameshopusa.com but they have not responded.
Thanks
Tim Gibbs
Post by: GameShopUSA on January 20, 2004, 03:47:00 PM
We received the 2.3B chips today! All pre-orders will be shipped by tommorow. We are very busy getting orders out, all pre-orders will be shipped by tommorow. We are charging all credit cards right now. If there were any problems processing your order, you will receive an email Thursday.
If you need to cancel your order and it has not hit the Credit Card Processed stage, please email us ASAP before the order ships.
leech: We emailed you back, we will take care of you.
Post by: GameShopUSA on January 21, 2004, 04:47:00 PM
Post by: theoh on January 23, 2004, 06:20:00 AM
Dear ***, we will be receiving the Xbit modchips tomorrow or
saturday, at which time they will ship out. Thanks for you patience.
GameShopUSA.com
Customer Care
Post by: zoltan9 on January 23, 2004, 08:15:00 AM
Post by: theoh on January 25, 2004, 06:36:00 PM
Anybody know of a place that's selling these chips and have them in stock? Please let me know! Post by: rbmerc on January 25, 2004, 06:40:00 PM
Post by: xbxrider04 on January 26, 2004, 05:53:00 AM
I ordered a xecuter 2.3b lite (+) on january 3
i waited patiently through all the false dates and all and finally they got them on the 20th
I was emailed on the 21st saying they shipped via priority mail and that i should get it overnight
since they are in jersey and im in philly
okay so nothing ever came on the 22nd i asked the about it they said give it until tommorow and see if it comes if not email us and we will look into it
okay nothing came that day either so i emailed them
i checked the conformation number and it showed that they notified them on th 23rd of it being shipped
okay
so they freaking lied saying they shipped the 21st and kept the lie going saying if it wasnt there by the 23rd they would check it out
okay whatever its now the 26th and still nothing
i asked my mailman about it and he said if its from jersey any way its shipped i should get it in 1-2 days
this is crap they charged my cc and i have nothing and they will not respond to im or email and they wont compensate me for this
i need this chip
so basically im saying do not order from them they are the worst i have dealt with
no customer support, lies, and wont compensate for their mistakes
my order number is 783
contact me asap before i call my cc company
Post by: GameShopUSA on January 26, 2004, 04:18:00 PM
rbmerc: Shipping labels are pre-printed and are shipped the next day.
xbxrider04: We shipped tons of packages this past week, we were quite busy filling orders. I am sure it shipped on the 22nd but not the 21st. The 23rd it was at another location. Sorry you did not receive this at a timely manner but you will recieve it today or tommorow for sure.
Post by: xbxrider04 on January 27, 2004, 09:24:00 AM
I recieved my package but it was shipped to the wrong place they shipped to my cc billing address when i told the to ship to the home address
they even said okay why the heck would they do that
its just horrible communication
i got the chip but they really need better tech/customer support
But i did finally recieve my chip and its 100% functional
Thank you
Post by: aragornjoe on January 27, 2004, 10:12:00 AM
thanks for the prompt service. I received my x2.3b today...hope to install later this week.
In gameshop's defense:
I ordered my chip on the 12th, and I was frustrated with the fact that availability was kicked back until the 23rd. Then I ventured over to other websites (system-mods, mrmodchip, etc.) and they were all out as well, with NO ETA. The ETA posted on gameshopusa's website is something that they are not required to do...I believe they are trying to pass on information to help the consumer...not just to jack them around because they find it amusing.
Post by: drewZen on January 27, 2004, 11:46:00 AM
Just ordered 6 today but also noticed the x2.3b lites are no longer on the website after I already submitted my order! So i contacted them thru AIM which is below....
AIM chat session -
================================
GameShopUSA: Hello
Xxz drewZen zxX: im here
GameShopUSA: Yes, we do have the chip instcok
Xxz drewZen zxX: out of X2.3 lites correct?
GameShopUSA: The coupon does work
Xxz drewZen zxX: how many do u have?
GameShopUSA: about 25 left
Xxz drewZen zxX: cuz i placed an order of 6
GameShopUSA: We will fulfill it for you
Xxz drewZen zxX: great.. when can u ship out... order already processed
GameShopUSA: Tommorow
Xxz drewZen zxX: i noticed u pulled the 2.3b lites off yer site... why?okay.. ill post feedback on the box-scene forums.. to be determined, thanks
Xxz drewZen zxX: hello... are you sure you can ship me 6 X2.3b lites by tommorow?? - Total: $215.94, reading some of forum posts makes me a little nervous
Xxz drewZen zxX: order number 999
GameShopUSA: Yes
Xxz drewZen zxX: thanks
===========================
Seems to be cool so far, hope things go well... ill post status soon as i find out.
Post by: anekin007 on January 27, 2004, 12:16:00 PM
i order 5 x2.3b lite on thursday 22nd, shipped out next day, and i just received it yesturday monday 26th. packaging was ok, its great that they put them in a static protective bag but the usps envelope was all smash and wrinkled up, so im guessing it been through a lot, i just hope they all work. i just ordered some more stuff yesturday, so im just waiting for that to get shipped out.
Post by: aragornjoe on January 27, 2004, 05:12:00 PM
thanks for the fast service, I received my 2.3b today (as expected). I hope to put it in my 1.5 box this weekend!
IMO gameshopusa has done a wonderful job of keeping contact with their customers. It seems that people are pissed about the ETA's on their website always changing. I feel that gameshopusa was trying to communicate with their customers as best as they could...not to piss them of by screwing with the ETA's.
I ordered my chip on the 12th and did'nt see it until the 27th, I guess that's how it goes when teamexecuter takes their sweet time releasing the chips.
*SORRY FOR THE DOUBLE POST, getting used to the lag time*
Post by: NightHawk117 on January 28, 2004, 09:39:00 AM
I ordered through gameshopusa.com but my chip came from mods4less.com, also my credit card was charged by them. I dunno why but im glad I got my chip.
Post by: thanew on January 28, 2004, 10:50:00 AM
Post by: cYon on January 28, 2004, 11:32:00 AM
Post by: rbmerc on January 28, 2004, 04:06:00 PM
Post by: garbageblonde on January 28, 2004, 07:58:00 PM
Quote
I don't see why you're standing up for this company when all they want to do is take your money. They don't care if you sleep well at night and tuck you in. Just like any other businesses all they want to do is money and as fast as possible. This is obviously a marketing scheme they are pulling to get enough orders in before ordering from their supplier.
Post by: GameShopUSA on January 29, 2004, 03:58:00 PM
Post by: wentsen on January 30, 2004, 06:58:00 AM
will definitely buy from them again
Post by: GameShopUSA on January 30, 2004, 02:25:00 PM
Post by: Core601 on January 30, 2004, 08:42:00 PM
Post by: JBURugger on January 31, 2004, 01:26:00 PM
I also placed an order for an XBIT, but on January 19, and since I've heard so much about people never really knowing when the chips will be in stock, I have decided to go elsewhere. I sent an email to Gameshop.com yesterday trying to cancel my order but havn't gotten any word from them yet. I would stick with them, but I don't feel like waiting for another week or two before they even get the chip when I can get it somewhere else for just $10 more and in just a few days.
I'll keep you posted.
Post by: JBURugger on January 31, 2004, 04:38:00 PM
I just received word from the staff at Gameshop.com and they let me know that they are getting a new shipment in early next week and mine should ship out then....sounds good enough for me.
Post by: theoh on February 02, 2004, 12:31:00 PM
Have a nice life gameshopusa.com! 
Post by: simpleton on February 02, 2004, 01:21:00 PM
simpleton
Post by: elvisx on February 02, 2004, 05:26:00 PM
Excellent work and great communication guys will definitely be ordering again from gameshopusa.
Elvisx
Post by: simpleton on February 02, 2004, 08:09:00 PM
| QUOTE (simpleton @ Feb 2 2004, 11:21 PM) |
| I placed my order on 1-29, The website claimed they still had 3 X-ecuter 2.3B Pro packages left. Hopefully I got one of those. simpleton |
Well, looks like I missed the boat. The web site now shows my status as "backorder" I know everyone is asking, but is there an ETA? If Gameshopusa will be able to ship my order this week, I'll wait, otherwise, I think I'll try my luck somewhere else. Anyone have any sugestions? I'm looking for either the X-ecuter 2.3B Pro, or the xbit.
Simpleton
Post by: anekin007 on February 03, 2004, 08:19:00 AM
Post by: GameShopUSA on February 04, 2004, 03:07:00 PM
Also all XBIT pre-orders are out unless there were credit card problems, emails were sent on credit card issues.
Post by: bockers on February 05, 2004, 05:07:00 AM
Post by: thanew on February 06, 2004, 12:32:00 PM
*update*
modchip works thanks gameshop for the fine product.
Post by: Defunkt on February 08, 2004, 05:07:00 PM
Post by: layzie on February 10, 2004, 12:26:00 AM
Post by: peteratx on February 18, 2004, 09:42:00 AM
,-peteratx
Post by: Xerium on February 20, 2004, 05:10:00 PM
Post by: daship on February 25, 2004, 07:12:00 AM
Ordered Feb 3rd, shipped out Feb 17th, STILL HAVEN'T received anything. Not a good place to shop.
I ordered 5 xlites, I new they were on backorder (ETA kept changing, from feb4, to 6 to 10 to 12 etc.. anyway, it's been over 3 weeks and nothing.
Post by: GameShopUSA on February 25, 2004, 03:54:00 PM
peteratx: We are working on giving better ETA dates, we give the dates our supplier gives us.
daship: Your order was shipped via USPS Global Priority Mail, it is hard to predict sometimes when you may receive it. It was probably held in customs for inspection. Sorry for this but this is out of control.
Post by: Redwasp on February 27, 2004, 02:59:00 PM
THX
Post by: daship on March 01, 2004, 08:23:00 AM
well it's been TWO WEEKS since they officially said it was shipped (5 xecuter 2.3b lites) and i have YET to receive anything. I've ordered TONS of things from the States (I'm in Canada), and nothing has EVER taken this long so I'm extremely suspicious and upset with this... I originally placed my order on Feb 3rd, so it's almost a FULL month and STILL nothing.. and of course my credit card HAS been charged...
SATISFATION: 0
Post by: bakin1 on March 01, 2004, 03:18:00 PM
Order #1257
...gonna order another chip now.
Post by: p1mpinkyle on March 01, 2004, 05:34:00 PM
I ordered on feb 8...they were out of stock of the xecutor lite 2.3 and my order wasn't shipped until feb 17th, to the wrong address. I emailed them and they said it had been attempted delivery. When I finally got the package my gun and controller were there...but no chip. I triple checked the box, and even looked in the packaging for the other items...no chip. My credit card was charged for one, and it was on the invoice, but I never received it. I emailed them to see what was going on and this was their response: "Dear Sir,
Was the package ripped open? We never send a envelope blank without the product.". So I replied the above. I guess we'll see what happens, but if this isn't resolved quickly and justly I'd suggest that you go somewhere else for chips.
Post by: p1mpinkyle on March 02, 2004, 01:52:00 PM
Post by: cYon on March 07, 2004, 11:04:00 PM
Post by: byunk24 on March 17, 2004, 12:58:00 PM
I have gotten an error message Invalid Address , please verify this for us.
I have written many emails stating this is a valid email address yet the status keeps coming back invalid address. Why does it say that error? I have gotten many things sent to my house.
I hope I am not getting snubbed here. I have not gotten a response from gameshopusa after many emails.
I will keep you updated how well they handle this situation.
Post by: Whipshock on March 24, 2004, 02:55:00 PM
As far as the defective mod, the green LED on the mini USB board *never* illuminates. Through research I have found that there are a number of these floating around... a bad batch perhaps?
I've contacted GameShopUSA regarding the matter once via Email and once via AIM and have discussed it with them. Waiting to hear back from them on what can be done about this. I would hope a replacement or a refund. I'll report back when I find out.
UPDATE: After attempting to troubleshoot the chip, they have allowed me to return it for a replacement which has been shipped today! I assume this one should be in working order - these guys are trustworthy and back their products
Post by: crazytib on March 30, 2004, 05:42:00 AM
Order # 1382
I have everything installed, d0 works fine, but when I boot the xbox with the modchip on all I get is a MS Dashboard. No cromwell or orange/green. The lights all come on fine. please advice. I think something is wrong with the chip. Please advice. thank for your the very prompt shipment.
Post by: xxxfubar187xxx on March 30, 2004, 10:40:00 AM
A+ seller......would definitely use again.
Post by: GameShopUSA on April 17, 2004, 12:03:00 PM
We have dropped the prices on the X-ecuter chips. We also now have the SmartXX and the XBIT for sale. The 5$ off coupon is still valid for all items in the Import and Dev. subcategories, which includes as modchips. If you don't have the code, it is 'XBSC5OFF', please enter this at checkout.
Post by: ^^^Maximus^^^ on May 10, 2004, 05:33:00 PM
Bought two Xecuter 2.3B Lites on Wednesday and recieved them on Monday. Both installs went perfect. GREAT SERVICE AND FAAAAAST Shipping. Thanks!
Post by: talic on May 11, 2004, 10:05:00 PM
Post by: pyro88 on May 12, 2004, 05:54:00 AM
Dont buy from then it is to much of a hastle and you could lose 105 bucks!
pyro
Post by: GameShopUSA on May 12, 2004, 10:22:00 AM
talic: The code should be working XBSCN5OFF
Post by: pyro88 on May 13, 2004, 04:56:00 PM
thanks, pyro
Post by: colbype on May 15, 2004, 09:39:00 AM
I just placed an order and need it switched. Order #1656 (Processing), I sent you an e-mail a little bit ago and I wanted to make sure you got it and switched the order. Thanks
I will let you guys know how the transaction goes with them, I see they have some pretty good feedback so far.
Post by: GameShopUSA on May 20, 2004, 12:43:00 PM
colbype: Yes, we did change your order.
pyro88: I have sent you a PM regarding what is wrong with the chips.
Synthetic: I am sorry for this, under my knowledge I was under the influence the package was shipped to the shipping address. The Airborne tracking does not list the actual shipping city, and I was told this was the closest city. What I can do you is refund half of your shipping costs, please let me know this is suitable for you.
Post by: neevakee on May 20, 2004, 06:37:00 PM
Post by: pyro88 on May 20, 2004, 09:58:00 PM
Post by: rainfever on May 21, 2004, 09:13:00 AM
)I give them thumbs up
Post by: pyro88 on May 23, 2004, 05:26:00 AM
Post by: colbype on May 25, 2004, 03:13:00 AM
Post by: pfarrell4 on May 27, 2004, 11:36:00 AM
Ordered May 24, 2004
Arrived today!!
1 x2-Lite+ chip
VERY pleased with the service--now let's hope I can get the install done correctly!
Post by: neevakee on May 27, 2004, 12:16:00 PM
Post by: pyro88 on May 28, 2004, 09:16:00 PM
Good luck on finding a good modchip company, I doubt you can find one,
pyro88
Post by: pyro88 on May 30, 2004, 03:53:00 PM
Thanks,
Pyro88
Post by: Lt_Bob on June 03, 2004, 12:18:00 PM
Post by: Outrager on June 10, 2004, 08:05:00 AM
Update: I got an e-mail saying that the chip will be shipped on Monday and they'll even upgrade my shipping.
Update: They said that the solderless adaptor has been delayed until Friday and that I was sent an e-mail about it, but I never received it.
Update: Friday came and went. E-mailed them late Friday to ask what was wrong and finally got an e-mail Tuesday. They said they don't have any solderless adaptors in stock. I could get the Xenium chip by itself, but I don't feel like soldering a wire in case I mess up. They said an e-mail was sent to me on Friday, but like the last time they said it, no e-mail ever showed up.
Update: I cancelled my order instead of just waiting for it to come back in stock.
Post by: shznyt on June 14, 2004, 06:27:00 AM
Post by: colbype on June 22, 2004, 03:25:00 AM
Post by: pyro88 on June 28, 2004, 11:55:00 AM
pyro88
Post by: anekin007 on July 01, 2004, 10:31:00 AM
Post by: GameShopUSA on July 03, 2004, 07:02:00 AM
Post by: badabing2004 on July 14, 2004, 04:34:00 AM
Post by: SJB on July 14, 2004, 04:46:00 PM
EDIT::
Got response, cnaceled my order and ordered again. But still think that response could've come faster... Will update again when they finally ship...
Post by: phantom_oo7 on July 15, 2004, 12:01:00 PM
Dear GameShoupUSA,
Did you ship my order on wednesday as discuss in the e-mail----or there was a problem with the order---I know that my cc is ok b/c i contact them so wednesday july 14 the order would have been charge and ready to ship on that same day. Please let me know, b/c it seems like i am going back to square one. Just waitn on my order like before for two weeks.....
thanks
Post by: Prodak on July 22, 2004, 09:59:00 AM
Sent an email the next day, and they told me the chip was shipping that day. The day passed and I think they did not ship anything.
Just sent them a new email today. I will let you know what happens.
I really hope to get what I payed for.
And with all your bad experiences I'm really scared now.
Post by: Feldspar on July 22, 2004, 07:33:00 PM
I sent a couple of emails before ordering a Xenium Ice, and all my pre-sales questions were promptly answered. I ordered the chip on Tuesday (7/20), and was told it would ship taht day. I requested next day delivery.
The order was still "processing" Tuesday evening, so I sent an email checking on the status of the order. I received an email informing me that there had been problems processing my credit card, but that those issues were resolved. The chip was supposed to ship on Wednesday, but I have not yet received a tracking number.
I have sent three emails requesting a tracking number with no response, but I did send a pre-sales question regarding the SmartXX version 2 chips that was answered within 2 hours. All I want is to be informed of what is going on.
I give them the following scores so far:
Pre-sales Customer Service: B-
Pricing: A
Post Sales Customer Service: D-
____________________________________________________________________
Update 7/23/04
After 36 hours of no response to requests for a status on my order, I was informed that they were unable to ship via DHL Airborne Express due to flooding in the area.
If this is the case, why wasn't I notified? The last word from gameshopusa.com was that my order would definately ship Wednesday. Apparently, keeping customers informed is not a priority.
Now I'm looking at getting a chip that I paid for on Tuesday next Monday at the earliest. This is with overnight shipping. They could have shipped out the package via the US mail on Wednesday, and I would have gotten it earlier.
____________________________________________________________________
Update 7/23/04
Still no chip. I received an email on Friday that said the order had shipped and a tracking number would be provided. GameShopUSA.com is full of crap. I wtill don't have a tracking number on an item that was supposedly shipped Friday.
I paid for overnight shipping last Tuesday, and I still don't have a chip 7 days later.
Do not do business with these guys. They have terrible customer service. The cheap price does not make up for the level of service in my opinion. If I don't have a chip tomorrow, I will be initiating a charge back on my credit card.
Post by: Prodak on July 28, 2004, 10:20:00 AM
My order arrived safely on August 6, exactly 2 weeks since they shipped my product.
I can say they did a great job, they answered all my questions.
The only problem was the shipping, it took 2 very long weeks but it was out of their control, customs can really lengthen the delivery time.
I'm happy now And I recommend this store to anyone.
It is safe to buy from them even if you are not from the US.
Thanks
Post by: phantom_oo7 on August 01, 2004, 12:35:00 PM
--In the past they have great service but lately, I'm questioning their business. Please reply my e-mail. Post by: eman200040 on August 03, 2004, 06:13:00 PM
If GameShopUSA sees this please respond.
Post by: TracerX on August 04, 2004, 04:39:00 AM
Xecuter 2.3b Lite
At first, I would've suggested Gameshopusa to anyone, but not now. I received my chip quickly and found it easy enough to install but while bank 1 of the chip had Cromwell on it, bank 2 had nothing. Unfortunately I did not find this out until after I had misflashed bank 1 (it was a successful flash but just a bad 512k bios). When I emailed Gameshopusa about this they had suggested that I could send it back to get the chip reflashed however I have sent multiple emails requesting the address I should return the chip to for reflash. To date, all of these emails have gone unanswered. Fast shipping and good prices but I'd suggest you try somewhere else as the support kills this place (too bad to, as am already planning on getting an X3... just not from gameshopusa now).
Post by: MixxMaster on August 09, 2004, 09:19:00 PM
Product was delivered properly as expected. Products were provided a competitive price and speed of delivery was great. Would do business with vendor again.
Thanks!
Post by: Joshis1 on August 11, 2004, 03:05:00 PM
i just wanted to say that this is the second time ordering from them and i received my stuff just as normal... although it didn't help me with the reason i needed it i did get it and it did work. thanks gameshopusa keep up the good work
Post by: aerofx on August 15, 2004, 03:08:00 AM
I ordered 5 SmartXX V1's on August 10th and they arrived this Saturday 14th. I'm glad I purchased at their store because they were selling SmartXX v1's for 44.99. I ordered 5 but all they had was 1 V1 left so they gave me 4 free upgrades to V2's. Sweet deal! I believe the V2's on their site are 52.99 each. I'll be shopping there again.
Post by: 5l4y3r on August 17, 2004, 12:14:00 PM
) I just want my cables or my money back.
Post by: SteveOA on August 18, 2004, 08:40:00 PM
Ordered a SmartXX v2 on the 4th of August, received on the 11th in Seattle. Fast response with USPS tracking number fast shipping. Great product too, installed right away and worked without a problem.
Post by: chamius on August 26, 2004, 06:40:00 AM
Why is it that some people are either very sattisfied and some are very p***ed off?
Don't believe the 'fast shipping' tagline. Been now 4 days my order has been 'Processing' with no updates (the website claims it's in stock and shipping in 24 hours). How long can it take?
Post by: Blightfire on August 27, 2004, 07:48:00 PM
I ordered the chip on the 19th. However 5 days later they sent me a reply after i enquired about my xbit saying that their supplier discontinued the product. After several e-mail replies (they seem to only send 1 email a day to you, even if your reply immediatly after you get it, you'll have to wait 1 more day for the next reply),
my order status has got to credit card processed. I'll have to wait for my actual shipment, but i'd say the slow e-mail replies really got to me.
Post by: jeepgeek on August 28, 2004, 09:59:00 AM
Post by: eman200040 on August 28, 2004, 11:09:00 AM
Then I emailed them and since they're xecuter 3's were not in in 2 weeks then I was like forget it and asked for a x2.3 Pro instead. Now it was July 16th but I had done some researching and I saw the Xenium Ice added to the site so I asked them to change my premod to a Xenium Ice on June 19th. They said ok but I would have to wait for about a week because they had to desolder the x2.3 Pro and install the Xenium Ice. So I contacted them on AIM and they said they shipped it on July 26 using UPS Ground but I never got a tracking #. I tried to contact them starting on the 31st because I didn't they it would take that long consider that I live in Chicago and they are located in NYC.
To my suprise I stopped being able to contact them as easily when I asked for a tracking #. They were always away on AIM and didn't respond to my emails. So I waited the full 10 business day that it could come and then I really sent alot of messages to them on AIM on August 7th. It wasn't until I sent them angry messages that they responded.
I talked to a guy named John and he said that there was no way that it should've taken this long. So he checked my case and said that a guy named Ron had been in charge of my case and he wasn't really on top of it. He told me that Ron had never shipped my package and had listed a fake tracking #. Now John seemed like an honest guy and said he apologized for this and said he would take over my case and include a free accesory. He said they couldn't find the other unit so they would make me another xbox with a Xenium Ice and a Samsung DVD Drive.
I talked to him on August 10th and he said that the package had already shipped that day using Fedex 2 Day Express. Then just before I got to ask for a tracking number he put me on hold on AIM because he said he had a phone call. Another person came to AIM a little while later and informed me that John had a family emergency.
So I just figured I'd just wait but what do you know? On August 12th it didn't come or on August 13th. So I figured I'd try to contact them and guess what I get no response.
Every since August 10th I've been sending emails and trying to contact them on AIM and I get no response. All the time I see them on AIM and send messages to them but they just stay away and ignore my messages. There have been a couple times I've conacted someone on AIM but everytime I do contact someone they tell me that John is not there at the time and that he is in charge of my case. Everyone else says that they can't really help me with my case. Just today 8/28 they said John would be there from 10-12 and I said at least 15 messages between those times and no one responds all I get is there away message. They don't respond to any emails either I have sent at least 10 emails since August 10th and they have not responded to one of them.
Right now I'm sick of them giving me the runnaround since June 10th. I am furious and sick of their company and their unorganized and horrible customer service. Starting Monday I will contact the Better Business Bureau and inform them of the situation with GameShopUSA and will file claim. ALSO ANYONE WHO HAS ALSO HAD PROBLEMS WITH GAMSHOPUSA AND WOULD LIKE TO FILE A CLAIM AND CONTACT THE BETTER BUSINESS BUREAU PM ME.
I am going to try to take their company down. It is companies like theirs that ruin the modding scene. I HAVE WARNED YOU DO NOT BUY FROM GAMESHOPUSA because if there is a probably with your order they will not respond. If you plan to buy then I recommend BMMODS.
GameShopUSA this is Eric Woodard you know who I am. I advise you to contact me by Monday on 12:00 either by email or PM because I am taking legal action this is not a bluff.
Remember ANYONE WHO HAS ALSO HAD PROBLEMS WITH GAMESHOPUSA AND WOULD LIKE TO TAKE LEGAL ACTION PM ME. THERE IS POWER IN NUMBER. If this helps also there address is: Electronics 4 Less Inc.
5A Littell Rd.
East Hanover, NJ 07936
Also GameShopUSA doesn't respond to peoples concerns on XS.
Post by: GameShopUSA on August 31, 2004, 08:23:00 PM
TracerX: We have set up an RMA for the reflashing of your chip on 8/7/04 as we discussed via PM and email, we have not received your package back as of today 8/31/04.
gee34653: The package did ship out on the 8/3/04, I see that your package was delivered on 8/9/04. The package took 4 full business days to arrive to your delivery address, the shipment time is out of our control. We do apologize for this, since the package did not arrive within the 2-3 day time period, we have credited you $5.00
Your item was delivered at 2:57 pm on August 09, 2004 in **
5l4y3r: The missing Xbox Joypad Extension Cables were shipped on 8/17/04, I see the items were delivered on 8/20/04.
chamius: Your order did not ship because of the billing and shipping address problem as you already know. An email was dispatched to you on 8/24/04 (the next day you order). The issue was resolved promptly by you, thanks!
jeepgeek: The shipping option you chose was Airborne Express, which is now DHL Express. We do ship our orders this method if the option is chosen at checkout. You did choose this option, however there was an error on our part. The order was shipped via USPS First-Class/Priority Mail. We sent you an email 3 days ago, we have credited you the full amount of shipping costs paid ($11.00), which makes the shipping free. Again, we apologize for the error on our part. Also we will upgrade you to free overnight shipping on your next order, we have sent you an email with more information on the upgrade.
eman200040: I am not aware of this, can you please PM me your name and address? I will check up on your order. I also have contacted John to email and PM you.
We apologize for these problems that have occurred.
Post by: gurulegend on September 04, 2004, 05:03:00 PM
Aladdin XT chip
I used overnight shipping and it worked great. Ordered Thurs night, received Monday morning. GameShopUSA called on Friday to adjust some billing issues. They offered to throw in a free programmer, but didn't. Product was packaged well in bubblewrap and works fine.
Overall great price, good service. I do think I was given special treatment because I paid for overnight shipping.
Post by: aerofx on September 07, 2004, 02:32:00 AM
Bought another SmartXX chip with $5 coupon. Received the chip in 5 business days. Smooth transaction and will be returning again as a customer. Cheers, Gameshopusa.
Post by: TracerX on September 07, 2004, 08:36:00 PM
Xecuter 2.3b Lite
UPDATE: As of today, 10/7/04, gameshopusa still has not received my chip which I sent in for rma on 9/11/04. I stupidly sent the chip without a tracking number (busy trying to get moved to another state and all the things that go with that but that is still no excuse) and therefore it has apparently fallen into the black hole that is the USPS. My guess is that this is all said and done for me, no chip but life goes on. I still stand by my original statement that while this place has great prices and shipping, as well as great service before the sale, getting much in the way of service after the sale is pretty much impossible (unless you finally post on X-S and complain, thank you X-S for this forum). I am still planning on getting an X3 and I'm still planning on getting it somewhere other than gameshopusa.
Post by: eman200040 on September 11, 2004, 07:36:00 PM
Post by: kmon on September 14, 2004, 02:02:00 AM
Post by: Arkayne on September 14, 2004, 11:06:00 AM
I ordered a premodded x-box on August 18th. A couple weeks later after sending two e-mail inquiries I finally recieved an e-mail requesting that a verify my credit card information. Which I did.
Since then I have sent about 3 more e-mails with no response.
My order is still "processing" when I look at it's status on the site. But it has been a month now and I've heard next to nothing about this transaction.
I do NOT recommend dealing with this place, as I feel they are unreliable.
Post by: chamius on September 14, 2004, 03:02:00 PM
After posting on this forum, I got a reply from their Customer Service (3 days after placing order) saying that they were having orders verifying the credit card address with the shipping address.
Essentially they don't ship unless both addresses match exactly.
We went back and forth several times, with my changing the address with the credit card company and rechecking it (but I think the problem is that the shop only allows 1 line on the address) and finally my giving up and having it sent to a separate address with another credit card. In this they were very responsive responding to emails on the day of. A delay of one more day was caused because after all that, they were out of stock on the Xecuter Adapter.
By the time I could tell them to send the SmartXX anyways, there wasn't enough time for me to retrieve it at that address, so I had them send it overnight (only $6 more). Then they sent it that same day and it arrived the next day.
So all is good and I havea fully functionaly modded Xbox now!
Post by: anekin007 on September 21, 2004, 09:31:00 AM
Post by: vet_boy77 on September 23, 2004, 07:01:00 AM
vet_boy77
Post by: Arkayne on September 25, 2004, 11:41:00 AM
ORDER 2266
A day or so after posting my previous message and sending a PM through this site, I got a response. Apparently they had problems with their mail server and that's why they didn't get back to me. I was also told that they didn't recieve my verified card information. So I resent my info via PM. I put the message tracker on all my PMs to see if/when they get read. I recieved a message saying that everything was cool now and my order would ship within 2 business days. That was on Sept. 17th. It has now been over a week and it still hasn't been shipped and all my PMs sent this week have not gotten a reply. Although the message tracker shows they were all read either the same day or the next day the messages were sent.
I thought things were looking up and I'd finally recieve my order sometime soon. But alas. I think that considering my order was placed on August 18th and it is now September 25th I should recieve some kind of discount or something. There is no reason it should take this long to recieve an order. Very poor customer service in my opinion. Which is a shame since several friends got their premod XBox from them. And they are very dissapointed that they recommended this site to me now. Unless something miraclous happens GameShopUSA may have lost 5 current customers not including myself.
EDIT: Sept 28th. Heard back from them today. Apparently the mod chip that was to be put into my xbox is now discontinued and no longer in stock. So they are waiting for the next version of thie chip which is going to come in sometime this week.
Post by: Prime1 on September 25, 2004, 09:01:00 PM
I placed my order for a SmartXX v.2 on Friday morning (sept25/04) and when I got home from work the order was still pending from that morning! Now, when I placed the order the site said they had 51 in stock, but some how I ended up on the backorder list. I have asked that the order just be canceled since it's on back order and my card has not been charged. So I will ask again here in this form. Please cancel order number 2485. I will get the chip some place else thank you.
Update: Sept 29th 2004
Gameshopusa did cancel my order on 9/27/04 with out any trouble and for that I am greatful.
Post by: nova-storm on September 28, 2004, 09:59:00 AM
I did the order again after I was sure it did not go through. Ordered 9/30, "shipped" 9/30, USPS said they expected to receive it 10/1, 10/2 no tracking information, 10/4 Package arrived at my post office. Will re-post with package contents and chip condition/function.
Post by: Mrmarbles on September 28, 2004, 08:56:00 PM
I ordered the 2.3Lite+ but they were out of stock. So they sent me the 2.6Lite with the Xapter. I ordered on Sept 16th and received the chip on the 25th. I got the chip installed and it worked great. GameShopUSA kept me informed of all progress of my order. I will definitely order from them again!
Post by: aerofx on September 30, 2004, 12:56:00 AM
Post by: eman200040 on September 30, 2004, 05:38:00 PM
I finally through and got to talk to someone last Tuesday (9/21/04) and I talked to a guy named Rodney and he said that my package was actually shipped about a month ago but it was returned because of invalid address. I don't know how this happened because I gave the representative the right address and I live in a big city. And if this was the case the should've sent my an email or something but I never got one.
Anyway I verified my shipping address and he said that he would foward this info to the shipping department. He said it would ship Wednesday and he would provide me with a tracking # that day. So Thursday comes and I still don't have an email from them and I suprisingly reached Rodney again on AIM. That day he said that he didn't provide me with a tracking # because the shipping department has not provided him with one. Since then I haven't heard a word from them.
How do you all expect someone do reach you when you don't respond to emails, don't respond to pm's, don't have a telephone # that people can reach you buy, and are always idle on AIM except for when the System Admin is on? GameShopUSA you really need to get it together because my 4 MONTH ANNIVERSARY is coming up on 10/10/04. That is a shame. And the BBB contacted me to ask me did I want to charge you all. I said hold on because I thought you were sending it but now if I don't received it by my 4 MONTH ANNIVERSARY I will tell the BBB to follow through!
Post by: CeREaL on October 02, 2004, 02:31:00 PM
Post by: aerofx on October 02, 2004, 03:26:00 PM
Just got in another chip. Ordered on Sept 24 and received on Sept 30.
Post by: aerofx on October 08, 2004, 05:48:00 PM
Ordered a SmartXX V2 on Firday Oct 1st and received it Friday Oct 8th. I just ordered a regular chip and it they were kind enough to give me the Special Edition Halloween SmartXX V2. Thanks again, Gameshopusa.
Post by: aerofx on October 15, 2004, 02:03:00 AM
Ordered an Aladdin Advance XT on OCt 5th, received it on the 8th.
Post by: TamaNeko on October 17, 2004, 11:41:00 PM
Post by: Zero_Cool on October 29, 2004, 02:51:00 PM
A: how my order got canceled without me canceling it, and
B: why they dont have a way to contact them over the phone
Order Number: 2684
Post by: eman200040 on October 29, 2004, 06:12:00 PM
I finally received my item from GameShopUSA about two weeks ago but I have been to busy to post. But anyway I am glad that I finally got my product from GameShop and I don't have to take legal action because I was about to.
Anyway, I am glad that I got my product but I will never order from GameShopUSA. Sure I got my product but after 4 MONTHS OF WAITING AND BS. I also had to notify the BBB to get them to send it. Another thing is that I never received a shipping notification or anything it came came to my doorstep.
Also my package didn't include everything they said it would. First of all, they shipped it USPS Regular instead of the FedEx 2 day express they promised me. Also my product didn't come with the free accessory that they offered me. Third, they didn't bother to install the Xenium external led on my xbox.
I would not order from them again or recommend them to anyone.
Post by: bigmo18 on October 30, 2004, 11:50:00 AM
Post by: thewizard111 on November 04, 2004, 08:29:00 PM
Just ordered an X3 tonight. Total was $55.99 with Shipping. I will update when order is received.
Thewizard111
Post by: anekin007 on November 18, 2004, 09:48:00 AM
Post by: afortaleza on November 22, 2004, 03:10:00 PM
Shipping: Overnight
Today is: 11/22/2004
Status: Processing
No replys for any of my emails whatsoever (I have sent 5). I have told them that I need the chip fast, that's because I've payed more for shipping, my syster (she's on California) is taking this chip down to Brazil on 11/27/2004 with my xbox.
Will keep this post updated.
-- Anderson Fortaleza
Post by: safemammal on November 26, 2004, 03:37:00 PM
Ordered an X-ecuter 2.6 lite kit from these guys friday(11/19) night (so it shipped out Monday 11/22), received today, friday 11/26...not bad considering this is Thanksgiving week!
They also have the best price with shipping factored in I've found. Highly recommended!
Post by: MyCatSucks on December 03, 2004, 08:42:00 PM
Today is December 3 and I still have not recieved my order.
2-3 day shipping my a$$, probably going to be 2-3 weeks
Post by: smokingmods on December 07, 2004, 03:37:00 PM
and got them as promised tuesday 12/07
good price and delivered as promised.
so they are ok in my book
Post by: MyCatSucks on December 14, 2004, 09:09:00 PM
GameShop USA was very inresponsive and claimed to send me a tracer but they never did. I would not recommend buying from this company because if there is a problem with your order, it seems that they just ignore you and hope you go away.
Post by: Maahes on December 17, 2004, 01:19:00 PM
I ordered 3 SmartXX chips and 3 1.6 LPC Rebuilds on December 13th. The website boasts "Shipping Status: Ships within 24 hrs" on both products. It has been over 72 hours since the order was placed and the credit card I used has not even been verified or billed yet. I have sent 4 unanswered.
I now have 3 xboxes that were suposed to be done before Christmas. yeah thats probably not going to happen. Thanks Gameshopusa for quality service and for representing the moding community.
Post by: agibby5 on December 27, 2004, 11:04:00 AM
Post by: piggy2 on December 31, 2004, 11:39:00 PM
on 12/16
12/19 ship
12/23 receive
However, it seemt that they have send me a ps2 component cable??
Email for response with photos of wrong cable on 12/24.
Another email using their website on 12/30.
I have not yet receive any response so far. Will keep update how they going to resolve this.
Post by: C1utCh on January 08, 2005, 12:55:00 PM
I ordered this Tuesday 21 December, 2004.
Airbourne Express Overnight Shipping
My order was promptly billed and marked as shipped on the 21st, but for some reason it wasn't "acutally" shipped from their store untill the 23rd. At that point, It was marked as delivered the night of the 24th, but actually, I had to go pick it up at the DHL sorting location, and even then it was only because otherwise it would've been delivered monday the 27th. I have a version 1.6 xbox, I installed the LPC, the modchip etc and it booted great. THe chip would not flash, I could not update from the 4 month old 3325 bios that were still on the chip to the newest SOS (3331) that came out in early November. After extensive discussion with the people and devs over at the SmartXX forums, and in their IRC room, we came to the conclusion that the chip should be RMAd, as even if it was just the BIOS, I needed one with the most recent SOS.
I RMAd the chip (their adknowledgment that I wanted to do so took 2 days), sent it back(about 4 days, on DHL 2 day shipping). They recieved the package the morning of 1/4/05, according to the tracking info. The day of 1/7/04, I finally recieved an email notifying me that they had recieved it and that it "worked fully and functionally with their xbox" and that it would usually take about 2-3 days before they could ship a new one.
My response was to again (4th time in an email) explain why I had returned it as stated above, asked them kindly to please send me a chip with the newest SOS from the company of whose product they were selling, and to pelease do it in the fastest possible manner. I then thanked them for all of the above.
Now, it is 1/8/04, and I obviously won't hear from the company untill Monday, even though the above email was sent at about a half-hour after reciving their email.
So so far, the customer support has sucked. (Not even a damn phone number) Technical Support is Non-existant. Product did not work as advertised. Shipping took longer then method payed for. I would not reccomend them again, but that may well change if the whole matter can be resolved well.
c1utch
Post by: xokia on January 10, 2005, 09:48:00 PM
Post by: agibby5 on January 11, 2005, 11:53:00 AM
12/17/2004 Processing AVS
12/17/2004 Credit Card Problems - Billing Address
12/19/2004 Processing Updated Billing Address:
12/19/2004 Credit Card Processed
12/19/2004 Shipped (Sunday)
12/22/2004 Received (Wednesday)
I think these guys are awesome. Resolved this small error quick and shipped out quickly as well. I really like their 5.00 off promotion.
I will do business w/ this company again and I recommend them to others!
A+++ smile.gif
Post by: zzzacko on January 16, 2005, 03:36:00 AM
12/05/2004 Processing
12/15/2004 Credit Card Processed
Still no shipping, no chip, no respond. Think they are dumb or blind or both. LOL
Post by: AgentEB on March 09, 2005, 10:07:00 PM
Place order on Saturday, March 5 2005.
***March 5 2005*** Order Status: Processing
***March 7 2005*** Order Status: Credit Card Processed
Waiting for the order. Hasn't been shipped yet? WTF. Will email and report back.
Post by: AgentEB on March 22, 2005, 07:38:00 PM
just reporting back on what's occured since then.
Emailed them on March 5 2005. Took them 6 days to reply. The message below is their excuse:
Dear Sir/Madam,
We apologize for the delay in responses to your emails. Our servers were
experiencing problems and server upgrades that are now rectified. We are in the
process of answering all of our backlog emails.
Your order has shipped Tuesday, March 8th. We are sorry that you have not
received shipping notification and that your order history has not yet updated.
This is because of our servers issues abovementioned that are now rectified. We
are in the process of updating all orders to their respective status of
transit.
We apologize for any inconveniences caused by this.
Best Regards,
GameShopUSA.com
Customer Care
bunch of bullshit if you ask me. they say my order was shipped out on the 8th of March. I received my product March 21 2005. 13 days after the supposed shipment and not the 2-3 days ups like they guarantee. will not be doing business with them again. very poor customer service and slow delivery
Post by: GameShopUSA on April 23, 2005, 11:34:00 AM
Please feel free to email (Staff@gameshopusa.com), PM, or AIM.
Post by: Cthulhu32 on April 28, 2005, 12:45:00 PM
QUOTE(Cthulhu32 @ Apr 15 2005, 08:45 PM)
Well I'd like to give a thumbs up review, but my product is not here yet 
I sent the customer service an email asking which address they shipped to since I live in the dorms, and my billing address is back in seattle, but I have not gotten a response yet. I'm hoping its either my dad was being stupid and didn't see the package for me in my room, or the mail service here seriously sucks. I'm not sure if USPS is going to give me a delivery confirmation cause I used USPS Priority Mail (2-3 day), and my item was shipped on 04/07/2005.
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Title: Http://www.gameshopusa.com
Post by: Cabrill on May 04, 2005, 09:31:00 AM
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I've placed 6 orders with GameShopUSA since September of 2003 and in the past they have ALWAYS been great to work with. Prompt, courteous and always the best prices I could find. I still believe they're the best place to order any modchip related merchandise from but on this latest order I am having a HORRIBLE time, and I'm hoping posting here will help.
I originally placed my order of a Premod PS2 on March 6th 2005. After 2 weeks of no status updates I emailed them asking for one. I got a reply saying that they were unable to get a hold of a V9/V10 PS2 and would I mind getting a slimline + diode fix? I responded saying I'd rather wait if possible for a V9/V10, but if they didn't think they'd ever get another one then I could cope with a slimline.
3 days later(March 23rd) I get an email telling me my order has been cancelled. I checked their site and they now listed the V9/V10's as having 2 in stock and shipping immediately. I tried emailing them but never got a response, so on March 31st I placed the same order again, and this time I put in the comments field "If you are still out of V9/10's I'm willing to opt for a Slimline PSTwo with the laser fix and DMS4 installed."
On April 18th I sent another email asking for the status of my order. I recieved a response telling me that they had never recieved my response on whether or not I was willing to accept a slimline. I let that slide, assuming that they truly never did get my email for the first order, and then didn't notice the comments I had left for the second order. So I told them that yes, I was willing to accept a slimline. I waited another week, and on April 26st I emailed them again asking if there was a problem or if not how long I should expect to wait. I didn't recieve a response, then on April 30th I sent another emailing asking them the same thing, this time more insistently. Still no response, then I sent another email on May 3rd(I haven't recieved a response from them since 4-19-2005)
At this point I noticed that shortly after sending these emails I'd recieve a blank email in my mailbox very soon thereafter. Originally I didn't link this to my emailing GameShopUSA since I do a lot of emailing, but in viewing the patterns of these blank emails(No from, date, subject, header, etc. only a timestamp of recieved time) I noticed I recieved them all within 24 hours of emailing GameShopUSA asking for a status update. So I'm thinking maybe my provider(Comcast) is blocking their emails.
For this reason I'm posting here, hoping that they read this post and can either contact me here, or via PM's. It's been 60 days since I originally placed the order, but I still think GameShopUSA is the best, and I'm hoping they can still fill my order. I don't think anyone would be as patient as I have been, but I can see a potentially valid reason for every misstep along the way. Please respond, GameShop!
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Title: Http://www.gameshopusa.com
Post by: KaiserTom on May 26, 2005, 10:32:00 AM
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Put in my order for an S.P.ICE on the 22nd, it's now the 26th and still processing. No response to my email inquiry as of yet. After reading some of the other posts, I'm none too confident about this purchase. If I don't hear anything in the next little while I think I'll be ordering elsewhere.
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Title: Http://www.gameshopusa.com
Post by: Birdtales on May 31, 2005, 05:27:00 PM
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Title: Http://www.gameshopusa.com
Post by: sub_zero on June 21, 2005, 08:26:00 PM
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Sorry to see the other folks that are not having as good of an experience,I am sure they will make it right...
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Title: Http://www.gameshopusa.com
Post by: case-a-kill on July 01, 2005, 09:31:00 PM
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i bought the x3 and the x3cp from them and have had no problems A++ sellers fast emails and fast shipping (i should have gone w/ overnight... I hate waiting)
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Title: Http://www.gameshopusa.com
Post by: daddy69 on July 10, 2005, 10:30:00 PM
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He responds to your questions promptly and ships your merchandise inmediatelly. I ordered some x3 ce's and x2.6 ce's from him on thursday and they arrived on thursday. Great seller only one problem, I got 2 chips defective they won't turn on at all. I just PM him I hope I can get a replacement for both but other than that I like their service.
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Title: Http://www.gameshopusa.com
Post by: IznastY on July 11, 2005, 10:50:00 AM
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I orded a few chips from them, haven't had any probs either. shipping was pretty fast.
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Title: Http://www.gameshopusa.com
Post by: mp4 on July 11, 2005, 01:09:00 PM
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I bought a xecuter 2.6 modchip. Came a few days later, well packaged. It was very cheap, and they informed me of each step, (card verification, processing, shipping) and even provided a tracking number.
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Title: Http://www.gameshopusa.com
Post by: mp4 on July 11, 2005, 01:14:00 PM
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I bought a x2.6, came fast and they notified me of everything. I got emails when it was processed, verified, and shipped. The tracking number didnt really say much, but at least they gave one. Order number #3670
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Title: Http://www.gameshopusa.com
Post by: september on August 05, 2005, 07:11:00 AM
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Order Number: 3706
I bought a premod Xbox w/Xenium Ice and another Xenium SP.ICE mod chip from GameShopUSA.com. I ordered late on a Thursday and received a very courteous phone call Friday morning that I had chosen a shipping method (Airborne Express) that was for mod chip only orders and not for premod xbox systems. They corrected the shipping method and adjusted the shipping charges accordingly and told me the order would ship out on Monday or Tuesday. My card was charged on Monday.
There was a delay in delivery of my package so I sent several emails asking for the status of my order. They returned all emails quickly (within 24 hrs, most within 2 hours) and always provided courteous professional replies. The emails all said the order had been shipped so I was starting to worry a little.
My package was eventually returned to GameShopUSA because of a mistake in the zip code. I accidentally input a zip code from a previous address. This was completely my fault and verified by checking the personal details of my account on GameShopUSA.com. I corrected the address on-line and sent an email to them with the correct zip code and the package was re-mailed the same day it came back to them and I received it shortly after.
The received shipment was packed very well. The Xbox was brand new as advertised and re-packed in original box. All controls, cables, and papers were still in original plastic and Xbox still had protective plastic film on it.
I opened the Xbox case to inspect the chip installation. The Xenium Ice was professionally installed with very clean solder joints and the additional external LED panel was even installed and mounted to the front panel of the Xbox. The system booted to the Xenium OS and worked perfectly. I already had a hard drive prepared to install in the systemem so I dropped it in and everything worked great. This was a great birthday gift for my daughter.
The prices were great as well.
I installed the SP.ICE mod chip into another xbox and it worked perfectly as well.
I highly recommend GameShopUSA and have already ordered two more Xenium Ice Mod Chips from them, Order Number: 3783. As long as they continue to provide this high level of service with quick courteous customer support at great prices they will continue to get my business.
-darren
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Title: Http://www.gameshopusa.com
Post by: september on August 10, 2005, 02:06:00 PM
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Order Number: 3783
I ordered two Xenium ICE mod chips from GameShopUSA.com late on a Friday and received them on the following Tuesday. I like these guys.
-darren
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Title: Http://www.gameshopusa.com
Post by: Crypty on September 04, 2005, 12:33:00 PM
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Order #3843
Order placed Tuesday 30 August, 2005
1 x SmartXX (Version 2) Limited Edition Kit
Well the chip was marked in stock and it said "Ships within 24 hrs" So I ordered it. After 3 days my order status still said processing so I sent an email asking why and in response(maybe not in response) I got an e-mail back telling me my status had moved to "credit card processed."
The whole business week has passed and the chip still has not been shipped, the status still says "Credit card processed" and I have not received any notification of further progress.
I don't know what's going on over there but I am not happy with the service so far. If I had ordered from modchipman I would have had the chip in 3 days or less, as always This place is located about 30 miles from me in NY and is taking wayyyy too long.
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Title: Http://www.gameshopusa.com
Post by: abbiesdad on September 30, 2005, 09:06:00 AM
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Order number 3889
I ordered a DUOx on 21 September. The order confirmation states: "processing". No response to emails. I feel kind of bad since I recommended this company to a friend that also ordered a chip (an infinity for PS2). His order also says processing. I guess the 2-3 day express mail is just a suggestion and not the actual shipping time.
GameshopUSA, if you read this, should I just cancel and order elsewhere? The same day I ordered from you guys, I ordered a tractor part from England and I received it 2 days ago. I live in Southeast USA.
Any response?
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Title: Http://www.gameshopusa.com
Post by: chooch44 on October 05, 2005, 01:09:00 PM
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Hi everyone, I just wanted to share my experience with gameshopusa, order #3854. I have included an e-mail log of the experience. You can read it if you want and draw your own conclusions, but I must say I can't recommend gameshopusa. I originally ordered an X3ce on Sept. 4, but after a month and still no chip, I cancelled. They said they were out of stock, but during this whole process the web site showed it as in stock. The only good thing about gameshopusa is that they won't charge your card until shipped, and you can cancel your order at any time before they ship. If I were to do business again with them, I would e-mail or call ahead and MAKE SURE they have the item in stock. I may try them again sometime in the future, as they do have good prices and other people have had good experiences with them, but I will be very cautious and quick to cancel if any problem comes up.
Jon
I originally ordered an X3ce on Sun, Sept. 4, and the web site showed 16 or 17 still in stock.
Fri, Sept. 9
Dear Sir,
We are sorry to inform you that we are out of stock on the Xecuter 3CE Kit. We are expecting to receive more instock early next week. Your order will be shipping the same day we receive our stock. Please note your credit card has not been charged and will not be charged until the items are ready to ship. If this is unacceptable, please contact us with a cancellation notice. If you have any further questions or concerns, please do not hesitate to contact us. Regards, GameShopUSA Phone: 973-462-0708 Your order has been updated to the following status. New status: Processing Please reply to this email if you have any questions.
Wed, Sept. 14:
Hello, Is there any ETA for this order? I was hoping to expect it by this Friday, as it is a bit of a time sensitive issue for me. Thanks, Jon
Thur, Sept. 15:
Dear Sir/Madam,
Unfortunately, we did not receive our expected stock early this week, our shipment was held in customs unexpectedly. We are now expecting to receive more stock late-early week and your order will be shipping then via expedited shipping. We understand that you have waited patiently and cooperatively and we would like to thank you for this. If this is unacceptable, please email us back with a cancellation notice. Please note your credit card has not been charged and will not be until your order is ready to ship. Again, we apologize for any inconveniences caused by this consecutive delay. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, GameShopUSA.com Customer Care
Tue Sept. 27
Hi again, Any update on this order, as it appears from the message you were supposed to get more in stock last week? Thanks again. Jon
NO RESPONSE
Friday, Sept 30:
Hi, I ordered an X3ce on Sept. 4 and I thought it was supposed to be in stock and shipped last week (order #3854). I would please like to know its status. Also, I have a gift voucher balance of $11 that I would like applied to this order if possible. Could you apply the voucher to my order and let me know when you expect this to be shipped? I have waited patiently and would rather not cancel if I can expect the chip to be shipped soon. Thanks, Jon
Sat, Oct. 1:
Dear Sir,
We are sorry to inform you that your order has not been processed or shipped. As to our prior email, this is because we ran out of stock on the Xecuter 3CE. Unfortunately, we did not receive our expected stock this previous Monday, our shipment was held in customs unexpectedly. We are now expecting to receive the shipment early this week and your order will be shipping the same day we receive more stock. We understand that you have waited patiently and cooperatively and we would like to thank you for this. If this is unacceptable, please email us back with a cancellation notice. Please note your credit card has not been charged and will not be until your order is ready to ship. Again, we apologize for any inconveniences caused by this consecutive delay. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, GameShopUSA.com Customer Care
Mon, Oct. 3:
Hi, I have $11 in my gift voucher account. Is there anyway this $11 can be applied to this order since it has not yet shipped (order# 3854) ? Thanks, Jon
NO RESPONSE
Tue, Oct. 4:
Could you please cancel my order (order# 3854)? I understand that you may be having customs problems, but after waiting patiently for 1 month I have decided to place an order with someone that has the item in stock. Sincerely, Jon
Tue, Oct. 4
Dear Sir,
We are sorry that we were unable to fulfill your order promptly. Your order has been cancelled and an email has been dispatched confirming the cancellation. Also we have received our delayed stock today, if you would like to un-cancel your order, please inform us and we will have the order shipped the same or next business day. Again, we apologize for any inconveniences caused by this stock outage. Thank you for your cooperation. Best Regards, GameShopUSA.com Customer Care
Tue, Oct. 4
That is unfortunate, because I cannot cancel my other order. However, I would like to place another order with your business in the future. Is there a way to get back the free shipping ($5 off) coupon I had originally placed with this order (the XBSCN5OFF coupon). Thanks for your understanding. Jon
NO RESPONSE
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Title: Http://www.gameshopusa.com
Post by: Crypty on October 07, 2005, 05:43:00 PM
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Update on order #3843
Placed Tuesday 30 August, 2005
1 SmartXX V2
Just an update to my previous post. Let me start off by saying that gamshopUSA has the most apalling service I have EVER seen anywhere. McDonalds puts it to shame.
It has been NEARLY 40 DAYS and I still do not have my chip. What's worse is that I have been keeping in contact with them, and the process still isnt getting anywhere.
Here is the long long long story as best I can remember it. (I still have all of the AIM logs and E-mails but i'm not going to go through them right this second.)
Chip ordered Tuesday 30 August, 2005
As stated in the previous post, it took an excessively long time for them to process my order, and over a week to even ship the chip when it was marked "in stock, ships within 24 hours"
Chip received roughly 12 days late. Installed chip, and it receives no power. I checked, double checked and triple checked everything in my xbox, even connected an old X2.6 and everything checked out. The chip was a dud. I e-mailed them about it and in about 3 days they responded with an e-mail telling me to ship the chip back at my expense.
Not wanting to e-mail back and argue shipping, thus waiting longer, I complied. The chip was shipped back to their location which happens to be 10 minutes from me.
5 or so days pass and I e-mail them asking if they received the chip. They reply back they did indeed receive the return and my new chip would be shipping the next day.
About 5 more days and still no chip. At this point I e-mail them asking where it was and they respond asking me what my RMA# was. Well shucks I dont have an RMA#, I never got one because this store has a straight-out-of-china bootleg return system.
A couple days later I am contacted on AIM. He again asks for my RMA# again so that he can check if the return was received. Huh? I tell him that he sent me an e-mail confirming that they received already. He says "hold on I will brb, trying to find the package"
He then proceded to "brb" for 3 days.
I continually IM him on aim asking about my shipment and after the 3 days he responds saying that a new shipment of chips will be in on thursday(despite the stock on their site showing multiple available) and my chip will ship out that day or friday(today). I say make sure that it is shipped, and make sure to send me a tracking number so I will know it has actually been shipped.
No e-mail.
I really can't give them any more time at this point. Plain and simple, If I do not receive my chip, or an e-mail with tracking number BY MONDAY. I will be filing mail fraud, a complaint with visa, the BBB, and I will be paying a personal visit to their location in East Hanover which so happens to be 10 miles from my location.
Bottom line, Don't mess with customers in your area. What's great about scamming people on the internet is that it is hard to take any action against the scammer. Being conveniently located nearby means I will have an easy time informing his police department.
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Title: Http://www.gameshopusa.com
Post by: Crypty on October 17, 2005, 01:26:00 PM
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After I sent an e-mail to GameshopUSA very similar to my last post, threatening to file complaints if my chip was not shipped within a few days, they responded back telling me that the chip is Out of Stock and discontinued despite showing 7 in stock on their site (Very much like chooch44's experience)
I think it's a little strange that a few days prior, they were telling me they had a shipment coming in.
They offered me another chip from their site but I declined, just wanting a refund. They said my money would be refunded the next day, but it took 5 days(I'm not talking about the processing time, i'm talking about the time it took them to actually do it.)
I finally got my refund and I am grateful I made it throgh their service alive. It was driving me insane.
So basically over the course of about 50 days, they have bullshitted me about 7 times, didn't do one thing right, and eventually owned up and told me that they couldn't complete my order.
Plain and simple, trying to deal with GameshopUSA was the biggest mistake I ever made shopping online and was the single worst experience I have ever had with service anywhere. I do not recommend buying from them unless you love to hear excuses and like to have your time wasted.
Gameshop gets a -1/10 from me because after this whole process, I actually lost money on the return shipping of my defective chip.
DO NOT BUY FROM GAMESHOPUSA
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Title: Http://www.gameshopusa.com
Post by: fevershock25 on April 21, 2006, 09:16:00 AM
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Order #4249
I placed an order with gameshopusa on Tuesday, Apr. 18th for a Xecuter 2.6 CE Lite and chose the overnight express option for $11 bucks extra and have yet to get confirmation of shipping or verification. I did receive an update on Wed. stating my order was processed 24 hours after I placed it and hoped to at least receive it on Thurs. but to no avail! I hate to be the impatient type but when you throw down extra greenbacks for shipping priority you expect it! It's kinda like paying for an executive's suite and getting a rollaway and a mint instead! If your gonna offer priority shipping then make it you priority to stand and deliver or find another hobby rather than wasting customer's time! We will see if I get a response from them today, if not.................
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Title: Http://www.gameshopusa.com
Post by: bootbootcar on August 15, 2006, 04:39:00 PM
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Order #4373 (Processing)
Order Date: Thursday 10 August, 2006 Order Total: $79.97
i order last Tursday 10aug,06... and it is still processing (15aug)... and sent them email question about my status.... nothing response... i will email them cancel my order... ff wasting my time.
DONT BUY IT IN WWW.GAMESHOPUSA.COM
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Title: Http://www.gameshopusa.com
Post by: Sinner666 on October 26, 2006, 07:50:00 AM
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Order Number: 4402
Order Cost: $284.90
10 x X2.6CE
Ordered on Sep 1.
CC processed on Sep 29.
I contacted them on Oct 7 asking them to cancel. They replied the chips just shipped out and arrive in a day or two.
I contacted them on Oct 13 asking them to cancel since still no chips arrived, no response.
Still no word as of today (Oct 26).
Sad because I had previously ordered with them and no problems.
GAMESHOPUSA, You are dead to me.
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Title: Http://www.gameshopusa.com
Post by: kuklinski on November 15, 2006, 04:51:00 PM
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Order Number: 4466
Date Ordered: Monday 06 November, 2006
Products: 1 x Xbox XCM Crystal Blue Case (XBXCMBLUE) = $44.99
Sub-Total $49.99
November 15 Order status: Processing
i've sent these assholes a bunch of emails with no repsonse. i am very pissed off
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Title: Http://www.gameshopusa.com
Post by: chrishicks on March 06, 2007, 02:22:00 PM
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has anyone had any positive experiences with these guys lately?
I placed the following order this past Saturday before reading the recent reviews and now I'm a bit worried.
Order #4553
Order Date: Saturday 03 March, 2007
Products
1 x Xbox XCM Crystal Blue Case $44.99
1 x Xecuter 3 Control Panel (Blue) $59.99
Sub-Total: $104.98
as of today I'm still Processing which would be fine with me until I read the last few reviews.
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Title: Http://www.gameshopusa.com
Post by: Bigmojoj27 on April 29, 2007, 03:01:00 PM
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Order #4566
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Title: Http://www.gameshopusa.com
Post by: Reanimation_LP on May 18, 2007, 02:47:00 AM
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Order Number : 4576
Order Date : Saturday, May 12th, 2007
Order : XCM Crystal Blue Xbox Case
Well, it looks like its fallen into processing hell, and theres no option to cancel, and they have ignored all my emails.
Stay the hell away from this site. If you value your money.
Wish I stumbled onto this review page sooner.
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Title: Http://www.gameshopusa.com
Post by: HSDEMONZ on July 22, 2003, 06:27:00 AM
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You bought something from http://www.gameshopusa.com ?
Please leave your experience, opinion, rating and/or comments here!
Additional Reviews/Ratings: http://www.resellerr...seller5626.html
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Title: Http://www.gameshopusa.com
Post by: L1qUid on July 23, 2003, 12:44:00 AM
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Figured i should break the ice on this ... i bought my chips from gameshopusa and i received my modchips in two business days ... ordered them on friday and got them on monday ... and i got a confirmation emai within 2 minutes .. they were also shipped out the day i ordered them (friday) .. the chips were neatly packed and bubblewrapped .. and they are one of the cheapest sites out there ... 35.99 for the x2.2 lite .... btw i think they are still offereing a $5off coupon for all xboxscene members since they just opened ... i recommend you peepz to check this site out .. :unsure:
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Title: Http://www.gameshopusa.com
Post by: blackfog on July 23, 2003, 07:57:00 AM
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where is the 5 dollar off couplon so I can place an order from them?
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on July 23, 2003, 08:05:00 AM
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Thanks for the feedback of our service and your expierence with us. The coupon code can be found in the first post of this thread; http://forums.xbox-scene.com/index.php?act...ST&f=12&t=72126
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Title: Http://www.gameshopusa.com
Post by: psychogoblin on July 23, 2003, 09:52:00 AM
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So far so great,
I ordered from them late last night 7/22 and recieved an update at 8:22 on 7/23.
These guys are fast, in the update it said that my order has been shipped.
I will keep yall posted, but I think all will go well.
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Title: Http://www.gameshopusa.com
Post by: eliminate on July 25, 2003, 05:25:00 AM
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Oder 5 of them today. Will let you know when I get them.
and how it went....
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Title: Http://www.gameshopusa.com
Post by: RaGe on July 26, 2003, 11:46:00 PM
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I ordered a couple of chips about 3 days ago and I received them fast. Also was talking to them on AIM while placing the order. Great company with great prices. Thanks guys
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Title: Http://www.gameshopusa.com
Post by: MiniM3 on July 31, 2003, 08:24:00 AM
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I was on this site and was about to put in my order but noticed that when I reached the checkout section of this site to enter my credit card information, the form was not secured. I'm a little reluctant to put in my order now because of this.
Also, is the $5 coupon still in affect at this time?
If any of the sales reps from gameshopusa.com sees this, please reply or pm me. I would really like to order some products off you. Is there a way to put in my order by telephone?
Also, I noticed that there is a flat rate for the delivery, does this apply for Canadian orders too? Please advise.
Thank you.
MiniM3
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on July 31, 2003, 10:02:00 AM
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We just confirmed our SSL certificate yesterday morning, our designers should have SSL up by tonight but yes we can place an order on the phone. Also yes flat rate delivery if for anywhere in the world, $5.00. The coupon will stay valid, our 'Specials' on the site will expire, the Lite 2.2 will be $38.00, Pro 2.2 will $51.99.
This post has been edited by GameShopUSA on Jul 31 2003, 05:05 PM
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Title: Http://www.gameshopusa.com
Post by: MiniM3 on July 31, 2003, 11:49:00 AM
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Awesome, I will place my order once SSL is up. Also, can you pm me or post here your phone number for sales ordering just in case. I didn't see it on your website.
Thank you again for the quick response.
MiniM3
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Title: Http://www.gameshopusa.com
Post by: feflicker on August 01, 2003, 04:39:00 PM
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Wow. Excellent Service!
I sent an email inquiery to (3) other sellers *all listed in the webshop forums*. This site was the ONLY one that responded! They were very courteous and shipped my items the day they promised.
I am very happy. I think I just found my new "source".
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Title: Http://www.gameshopusa.com
Post by: MiniM3 on August 02, 2003, 06:36:00 AM
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hmm...SSL on Gameshopusa.com is still not working correctly, I'm starting to think it's me but I've tried ordering with 2 other browsers and the SSL is not activated during checkout. If one of the guys at gameshop can pm me the number to call them or call me, I would really appreciate it. I would like to order a bunch of stuff from you. Looks like it's gonna have to be monday then. thx.
MiniM3
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Title: Http://www.gameshopusa.com
Post by: lo-rez on August 04, 2003, 08:10:00 AM
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I placed an order with gameshopusa and so far so good. I had a problem with my CC info that I gave them, but I received a quick email from them so I could correct the problem, and the package was still shipped out in a timely fashion. I have my tracking number and anxiously await my chip's arrival. Great service so far.
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Title: Http://www.gameshopusa.com
Post by: nyllet on August 04, 2003, 04:54:00 PM
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I live in Sweden. I have just placed an order for a couple of chips and some controllers. I hope it will work smoothly....
I made a mistake though, i accidently placed an order for three executer 2.2pro i only wanted two. Sent them a mail about it and i hope they can change the order and refund some of the money.
I´m not really worried after reading these posts.
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Title: Http://www.gameshopusa.com
Post by: fearyaks on August 05, 2003, 11:25:00 AM
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Ordered on 08-03-03. Will update when chip arrives. The orderform was a bit confusing as there are two places it asks for your cc #. After skimming this thread it looks like there are two forms which correspond to two POS providers?
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on August 05, 2003, 03:13:00 PM
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fearyaks: There are 2 credit card forms, one is via VeriSign but some people were having trouble so we added just Credit Card.
'Credit Card via VeriSign' option automatically processes your card and several people were getting declined even though all their information was right.
'Credit card' option we manually charge and your card isn't charged before the item ships. If your card is declined or address/zip does not match the billing we usually email the customer the same day and void the transaction till customer provides correct information.
Sorry for inconvienence
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on August 06, 2003, 08:32:00 PM
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SSL is now up and secure, sorry for the delay.
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Title: Http://www.gameshopusa.com
Post by: phantazma1 on August 11, 2003, 11:53:00 PM
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i ordered a dms3 chip from them a couple days ago. it's only $48! that's real cheap. i'm still waiting on it and i'll update whether the product is good or not.
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Title: Http://www.gameshopusa.com
Post by: FIREitUP on August 15, 2003, 11:08:00 AM
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mr gameshop said they had 28 guage wire but i cant find it..any help?
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on August 15, 2003, 12:09:00 PM
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I'll add it on the site, I saw a post because somebody wanted soldering wire. Sorry about the misunderstanding and it is now on the site.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on August 15, 2003, 06:48:00 PM
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You can use the $5 off coupon, the wires will be sent First-Class mail.
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Title: Http://www.gameshopusa.com
Post by: GenEriq on August 17, 2003, 08:10:00 AM
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I ordered on Saturday (X2.2 Lite - 35.99 shipped) - got my confirmation by e-mail. I was impressed to get an update on Sunday with the shipping info.
Just for the record, I saw a few guys say they wished GameshopUSA accepted PayPal. I used my PayPal account; in fact, you can shop anywhere on line with your PayPal account. When you login to PayPal follow the SHOP then SHOP ANYWHERE link and it gives you a virtual debit card with all the details you need to spend your PayPal funds anywhere that accepts MasterCard.
I'll post again after I get my chip and everything going.
Thanks Guys!
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Title: Http://www.gameshopusa.com
Post by: gosingsing2k on August 18, 2003, 02:47:00 PM
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Fast shipping and good service
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Title: Http://www.gameshopusa.com
Post by: MiniM3 on August 18, 2003, 07:31:00 PM
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Can someone from Gameshop USA please advise my steps for exchanging a defective Xecutor 2.2 Lite mod. I've contacted you guys by email and did not receive any response. I bought 3 Xecutor 2.2 Lite mods from you guys and one of them either does not have the Cromwell on it or it's pooched. Here's the problem, I've installed the other 2 with no problems at all, they are working just fine however, the 3rd one is giving me grief, after installation, I proceeded to flashing the Cromwell with X2 4977, but when I turn the xbox on, i do not get the Cromwell "please insert disk..." screen. There is nothing at all, just the 3 consecutive boots, then the flashing green/red light. I thought perhaps it might have been a soldering connection so I used a working mod from one of the other Xecutor 2.2 lite machine and it worked fine so it's not a soldering issue.
I would like to exchange this mod for another one please. Please PM me on the procedure I need to take in doing so. Thank you.
MiniM3
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Title: Http://www.gameshopusa.com
Post by: MiniM3 on August 19, 2003, 10:33:00 AM
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Ok...we are now in the second day. I've sent numerous emails to GameShopUsa and have called them 4 times and left a message, not to mention this post. I have yet to hear from them. I had very good service with GameShopUSA when I purchased several items but hope that this same service continues when one has problems or defective product.
If you guys are still recoping from the blackout and can't get to me that's excusable but if I'm being ignored, I will not be too happy. I would hate to be the first to post a negative thread against you guys. Please PM me or contact me via tel.
Thank you.
MiniM3
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on August 19, 2003, 02:42:00 PM
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MiniM3, we emailed you back to send it back to the return address, please check our email for the address. We sent you an email yesterday. Also we were affected by the blackout but we managed to answer emails and ship orders from another location.
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Title: Http://www.gameshopusa.com
Post by: ampau on August 20, 2003, 06:00:00 PM
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New chip ordered today (Wensday) hopefully I get Friday. Told at worst Sat. Will keep yall posted.
X ecutor 2.2 lite pro came saturday. Nice job guys. Went in pretty smooth. At first had a little difficulty didnt know how sensitive it actually was but lined it up and perfect. Nice timing on the shipping. Nice to have questions answered to find out which is/was the best chip at the time for me. Jus all around nice experience. Would recommend to order from this company anytime! Class act.
Thanx, Guys friends coming this week to check it out may have a few more orders for yall if they are interested. One other thing, jus so you know, tip for anyone getting the xecutor 2.2 pro lite. On programming it, When attempting the way everyone says online please disregard step one go to step 2. step 1 is bogus was there hours and didnt do a dang thing lmao. Little tip from yours truly from experience
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Title: Http://www.gameshopusa.com
Post by: MiniM3 on August 21, 2003, 08:40:00 AM
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GameShop USA,
Can you PM me your exact address to send back this bad Xecutor 2.2 Lite for the new one. thx.
MiniM3
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Title: Http://www.gameshopusa.com
Post by: fearyaks on August 21, 2003, 10:13:00 AM
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Got a 2.2 pro from them about two weeks ago. It's installed and works great.
Thanks.
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Title: Http://www.gameshopusa.com
Post by: nyllet on August 21, 2003, 12:16:00 PM
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I ordered two Executor 2.2 Pro and three Controllers tuesday 5/8. It was sent friday 8/8. I´m still waiting for the package to show up..... But it has to go all the way to Sweden so maybe it will take a few more days.
edit. Received the package friday te 22nd. All was there and the customs never touched it:).
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Title: Http://www.gameshopusa.com
Post by: gosingsing2k on August 21, 2003, 03:38:00 PM
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Great seller with cheap price, + fast shipping for my item
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Title: Http://www.gameshopusa.com
Post by: MiniM3 on August 28, 2003, 06:30:00 AM
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GameShopUSA,
Can you please CONTACT ME, I am still waiting for my replacement Xecutor 2.2 Lite mod for the defective I sent back to you, it's been a week and I don't it takes this long to get to me. I have a half modded xbox sitting here and no mod chip, I would really like to know what the status is for my replacement. Thank you.
MiniM3
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Title: Http://www.gameshopusa.com
Post by: MyUtopia on August 29, 2003, 07:28:00 PM
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Hi All,
Am wondering if anyone has ordered the Chameleon chip from GameShop?
If so, did it include the pin header?
I asked in my order if it did and their response was it did not include the pin header.
They might of thought that I was asking if it included the solderless adapter (which I did not want or order).
Also, I know with Easybuy2000, they say that all Chameleons ordered will be the 1.3 version. Is this the same with Gameshop? You never know if folks have left over stock from the first version of the Chameleon.
By the way...GameShop is the cheapest for Chameleon's...and when you include the $5 off coupon, no one comes close...That is (and I hope) it includes the pin header and its the 1.3 version of the Chameleon.
Thanks...
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on August 30, 2003, 11:41:00 AM
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The pin header is not included, I don't think easybuy includes them either. Also this is the latest Chameleon compatible with the v1.3, you will see it says 'V1.3' on the pcb board. If you have any questions please don't hesitate to ask by PM, AIM, EMAIL.
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Title: Http://www.gameshopusa.com
Post by: MyUtopia on September 02, 2003, 07:45:00 PM
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Title: Http://www.gameshopusa.com
Post by: archon79 on September 04, 2003, 03:01:00 PM
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Ordered some magic 3.1's from them and received them 3 days later... amazing speed. I'm very satisfied!
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Title: Http://www.gameshopusa.com
Post by: GenEriq on September 06, 2003, 03:17:00 PM
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My order shipped quickly, but I had a problem with the chip. I e-mailed and got a reply they would issue me an RMA and exchange it. Luckily a friend of mine is a component level tech and figured what the problem was, and fixed it for me. A very good experience from shipment to support. I can definitely recommend them, and will buy more from them.
Thanks!
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Title: Http://www.gameshopusa.com
Post by: shamo316 on September 07, 2003, 10:52:00 AM
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were is gameshopusa loacated at?? what state
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 07, 2003, 12:16:00 PM
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New York, New York area
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 08, 2003, 03:18:00 PM
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Damen,
I am sorry for this long delay, we shipped your replacement out the day we said it would ship. Only thing that could hold it up is customs and that is what I think is making your replacement delayed. Also please email us your phone # and a good time to call you. We are very sorry for this and for this hassle, we will vouch you a $5.00 gift voucher.
Also the chip you sent back to us works, we think there was a bad flash but we flashed it with a X2 Programmer and it worked fine.
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Title: Http://www.gameshopusa.com
Post by: shamo316 on September 10, 2003, 03:18:00 PM
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i ordered a e2.2 lite + from u guys and it still says Order Number: 267 Order Status: Processing its been 3 days so far and it hasent been shiped because of an Invalid Address!!! that is the correct address its just that i live in a small town in az, so if u can pm me with some info or ship it already, that would be great
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 10, 2003, 03:46:00 PM
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Damen: I will contact the postal office and see if there is a tracer for that type of package.
shamo316: What is your order #? Also http://www.usps.com/...age=2132findzip. The address came up invalid there more likley, we use there Click n Ship system so if it is invalid it won't even let us ship the goods.
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Title: Http://www.gameshopusa.com
Post by: shamo316 on September 10, 2003, 03:59:00 PM
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my order # 267, and i just got and email from u guys about my address i checked it in that link with my street address and my po box # and it worked, so i email u guys back with that info.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 10, 2003, 06:02:00 PM
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shamo316: We received your address with the PO BOX #.
PM5K: We can do that but we pay for our postage online and receive a free confirmation and if the address is invalid it will not go through.
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Title: Http://www.gameshopusa.com
Post by: shamo316 on September 12, 2003, 07:53:00 AM
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opps nm wrong package, i think my chip should come in on saterday.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 12, 2003, 03:30:00 PM
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Damen,
We are sorry for the custom fees, we mark everything as a gift and mark everything under $50. Also we gave you $15 for the shipping that we didn't charge you extra. As for it being unsealed and opened, was the envelope open or the X-ecuter 2.2 Lite box? Also the chip you sent back worked which we didn't charge you extra shipping charges.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 13, 2003, 06:12:00 AM
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Damen,
The $15 for the extra shipping since the package was so large. Also then customs opened the package up. We do not mark any packages over $50 and definently replacements. You can call your local post office and get the green customs value sheet.
We flashed the chip with the X2 Programmer, probably the chip just had a bad flash through manufacturing.
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Title: Http://www.gameshopusa.com
Post by: rahula on September 13, 2003, 08:50:00 AM
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Not a bad experience eventhought I have to re-order several times to make it right. These guys are a little bit paranoid about using credit card. Using verisign credit card serice is horrible. The reason I bought from them is X-S discount and US based seller. Your store is in my #3 list and I will buy only if SMT or RMC is outta stock. Thanks.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 13, 2003, 09:23:00 AM
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We are getting rid of the VeriSign options, we are trying to make our credit card system easier and if we get rid of the VeriSign option is should solve all the problems.
Damen: Thank you for understanding, I will give youa $5 gift voucher on your next order. Please PM for the info.
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Title: Http://www.gameshopusa.com
Post by: Compaqtable on September 17, 2003, 06:18:00 PM
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Hello, Can someone from Gameshop tell me what I need to do to replace a faulty Xecutor 2.2 Pro Chip and Switch? I've sent 2 emails over the past weekend. One from the site and one to the email address in my order confirmation and I haven't gotten a reply. I ordered two Xecutor 2.2 pro chips. I installed the first chip without a hitch but the 2nd chip does not boot to the Cromwell bios or ask for a boot disk, it just goes straight to the ms dashboard even after being flashed I don't even get a flashing green/red. When I take the good chip out of my first Xbox and put it into the 2nd one, I'm able to boot to the 4977 bios so I know the soldering job is on point. Also the switch is way to loose with the bad mod chip while the one that works has tension in it when you switch from enable to disable.
Please pm me as soon as you can and let me know what the steps are to get the faulty Xecutor 2.2 Pro replaced.
Thanks
Comaptable
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 18, 2003, 02:29:00 PM
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Please send the chip back to the return address and we will replace your chip. What is last name? I can track your email down and check the response.
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Title: Http://www.gameshopusa.com
Post by: Gman22 on September 18, 2003, 03:15:00 PM
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I ordered from GameshopUSAa week ago, and i received my package three dats after i ordered it!! very fast shipping, im glad i bought it from Gameshopusa
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Title: Http://www.gameshopusa.com
Post by: NGrey on September 20, 2003, 12:34:00 PM
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Ordered a premodded xbox on wednesday 9-11. The website still shows its not shipped. They said it was shipped last Saturday the 13th, but I have not recieved anything yet.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 20, 2003, 01:40:00 PM
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NGrey: A professional installer drop ships our Premods, we have emailed him for a tracking for your package. We were acknowledged it shipped on Saturday the 13th. We do not update the history till you have received your package.
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Title: Http://www.gameshopusa.com
Post by: Thri||a on September 22, 2003, 08:58:00 AM
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Title: Http://www.gameshopusa.com
Post by: PM5K on September 23, 2003, 02:07:00 PM
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...
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 23, 2003, 03:09:00 PM
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PM5K: I am not at the AIM all day, email me and I will respond to you.
NGrey: We've sent you an email on your package, we are awaiting from him. As the extensive time has been taken place, within 12 hours I do not have a tracking # I will refund your money or have a Xbox OVERNIGHTED to you at no extra cost as we have found a local installer who we can rely on more.
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Title: Http://www.gameshopusa.com
Post by: low-fat-al on September 24, 2003, 03:05:00 PM
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I love the fact that I chose to order according to the MOSTLY positive experiences here on this forum.
I placed my order on the 17th of September and after some time had past I sent an IM to them about my order.
Apparently it was shipped two days after my order was placed. Well the post office is usually pretty good at sending mail or packages nationwide in about 2 to 3 days. Well it has been almost 5 post office working day since my order was shipped.
With no responses to e-mails and maybe another IM message to them I could get some answers. I am definitly NOT going to order from this site again.
Here is some suggestions to the owner of this site:
1. Respond to e-mails about orders already placed and money already in your hand.
2. Give a tracking number with e-mail receipt.
3. I think mainly just ship the order shortly after you have recieved the money.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 24, 2003, 03:58:00 PM
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jedielt: We discussed the problem, your package came back 2 days ago because we there was a missing number in your address. We are sending you another replacement, we have also given you a $5 voucher for the troubles because of your mistake on the shipping label.
low-fat-al: What is your order #? We respond to emails in a timely fashion, we will get this situated as soon as possible.
PM5K: We acknowledged you the same day that we did not have enough adapters to fulfill your bulk. Your adapters were sent on Friday as promised. I also offered to provide you a refund the same day, our stock is mixed up with our manual PayPal orders and out site orders the stock is hard to keep track. We also gave you an 'extra' adapter because of the mix-up which was a bonus. Maybe you haven't received it because shipping over the weekend may take an extra day.
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Title: Http://www.gameshopusa.com
Post by: low-fat-al on September 24, 2003, 08:04:00 PM
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Title: Http://www.gameshopusa.com
Post by: low-fat-al on September 24, 2003, 08:30:00 PM
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Title: Http://www.gameshopusa.com
Post by: PM5K on September 25, 2003, 01:26:00 AM
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"Dear Sir,
Since the items were shipped on Friday, the weekend may have held it up an
extra. Please give it an extra day, if you do not receive it by 4:30PM EST,
please email us and we try to schedule for overnight delivery the same day.
Regards,
GameShopUSA "
My Reply:
I have shipped hundreds of packages via USPS Priority and have never had them slowed down by shipping over the weekend. Packages take two to three days regardless and it's already been four days, that doesn't even include the day it was shipped because I don't know what time of day it was shipped.
I will contact you tomorrow as soon as the mail comes if they are not in the mail tomorrow. If they are not in the mail I will need you to send them via an overnight service, I don't want you to try to schedule for overnight delivery, I want you to have them sent via overnight. If you cannot do that then I expect an immediate refund, otherwise Ill contact my credit card company to take care of the matter.
Thank you.
Mr. Brian De Leon
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Title: Http://www.gameshopusa.com
Post by: sexey21 on September 25, 2003, 09:59:00 AM
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So has anyone who place an order last week received their shipment?
I placed an order last Wednesday the 17th and it was shipped the 18th of September 2003. Its Thursday the 25th of September and I still haven't received my chip.
As a side note, I ordered another chip from a different site on Friday the 19th of September and received it Monday the 22nd of September.
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Title: Http://www.gameshopusa.com
Post by: PM5K on September 25, 2003, 10:16:00 AM
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I finally did get my order today. It seems odd but there is a seperate label on my package that has no price on it and it's dated 09/23/03.
Anyhow I'll have more to say later as I am in the middle of some things right now.
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Title: Http://www.gameshopusa.com
Post by: Thri||a on September 25, 2003, 12:57:00 PM
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I ordered my X-ecuter 2.2 Lite Plus
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 25, 2003, 02:54:00 PM
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Thri||a: It shipped on the 22nd, please give it a few more days.
low-fat-al: I PM'ed you with your tracking #, also you can check in your Order History for more information on your order. Also your credit card was charged 24hours before it shipped, we do not shipped before hands for fraud, etc..
PM5K: You received your order, dated 9/23/2003?
Also we have expanded the past few months, we will have 2 more staff members who will be here live from 9AM EST and 5PM EST with a toll free number.
Also the postage is out of our hands, they are dropped in dropboxes but they make the dropbox cut-off time so that shouldn't be a problem.
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Title: Http://www.gameshopusa.com
Post by: low-fat-al on September 25, 2003, 05:43:00 PM
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All lies...
My card has a PENDING charge from you (9-25-03).
NOT CHARGED YET!!!!
I called my credit card to confirm this.
If you charged 24hrs before it was shipped then WHY did you tell me it was shipped on the 17th - 19th.
NOT specific on shipping date.
The tracking number does no good as I stated before.
With this qoute everytime I check it:
"The U.S. Postal Service was electronically notified by the shipper or shipping partner on September 22, 2003 to expect your package for mailing. Information, if available, is updated every evening. Please check again later."
You are just full of it.
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Title: Http://www.gameshopusa.com
Post by: Cabrill on September 26, 2003, 12:10:00 PM
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Edit: BTW, Low-Fat-Al, that's a continuous message. That won't update until it's actually delivered. Don't ask why that's just how USPS does their "tracking". It's bunk, I agree. You gain no information whatsoever from checking that page, because by the time it's delivered and the page is updated to "delivered" you already know it's delivered, otherwise it wouldn't have been delivered. It's the result of doing it online, I guess. If you drop it off at a Post Office at the very least it says "Package recieved on this date, at this location" but when you do it online it just says electronically notified. Anyways, it's not his fault in this case, that's just lousy USPS service.
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Title: Http://www.gameshopusa.com
Post by: Thri||a on September 26, 2003, 12:17:00 PM
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I friggin' knew it. Someone out of state got theirs before I even did..
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 26, 2003, 02:02:00 PM
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Thri||a: What state are you in? NJ, if you are in NJ there must be a problem. Please PM me your Order #.
sexey21: Not a problem, what is your order #?
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Title: Http://www.gameshopusa.com
Post by: Thri||a on September 27, 2003, 12:57:00 PM
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Hoping you'll see this also ...
Order # is 338. Today is Saturday, and nothing was recieved yet. I ordered it last Sunday SO much for the post office delivering stuff on time .. IN STATE
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 27, 2003, 01:20:00 PM
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I called USPS up yesterday, they said to wait till Monday to file a lost package.
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Title: Http://www.gameshopusa.com
Post by: PM5K on September 27, 2003, 02:57:00 PM
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If he can't help you out (maybe he doesn't have any spares) I can get you one for 10.00 shipped, maybe you can ask him to cover the cost.
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Title: Http://www.gameshopusa.com
Post by: hokk on September 27, 2003, 03:13:00 PM
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my experience so far...
Ordered Monday and never heard anything about it being shipped, so I emailed them Thursday. They claimed they had sent an email on Tuesday (which I never received) asking to verify my CC exp date. I replied to verify the date, and their response Friday night was that it would be shipped out today.
I'm usually willing to give vendors the benefit of the doubt on minor problems like a CC exp date, but it looks like a number of people are having problems getting their orders in a timely manner. I hope my order actually was shipped out today and I'll get it next week...I'll post what happens.
Edit: Received chip on October 2nd.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 27, 2003, 05:28:00 PM
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NGrey: You should get your order Monday, sorry we did not pay extra for Saturday delivery.
hokk: Your order was shipped today, please look at your Order History for a tracking and a email sent.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 28, 2003, 07:14:00 AM
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What is your order #? Did you receive a confirmation? We are having some postal problems with a lot of orders not getting to them on time, I will call the postal office tommorow and figure out what is going on.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on September 28, 2003, 02:42:00 PM
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I am sorry for this, I didn't scroll up and don't remember the order numbers by usernames.
I have PM'ed you your delivery confirmation.
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Title: Http://www.gameshopusa.com
Post by: low-fat-al on September 28, 2003, 07:38:00 PM
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"I have PM'ed you your delivery confirmation. "
I have had the confirmation number from you already like ten times....
It does me NO GOOD...
According to the USPS web site, and I have stated this earlier other posts.
DAMN IT MAN DON'T YOU FUCKING READ???!!!???
If I don't receive my order tomorrow Monday the 29th of September then I will dispute the charge and report you to the Better Business Bureau. I will then place my order with (http://www.modchipma...log/default.php) who seems to have a better reputation than you.
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Title: Http://www.gameshopusa.com
Post by: NGrey on September 29, 2003, 11:05:00 AM
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Can you guys please send me a tracking number or something. The package didnt come in todays mail. This is getting very old. Its been almost 3 weeks since i placed the order. Order #286.
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Title: Http://www.gameshopusa.com
Post by: Thri||a on September 29, 2003, 04:14:00 PM
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Well .. day 7, and nothing. I can't really blame the company, more the USPS. I do however have one thought for GameShopUsa, which is to look into getting FedEX or UPS. Not mainly as a main form of distribution, but for ppl that are willing to pay the extra buck.
Since this exhausted my extra funds for the month (or two) .. I'll have to work with USPS and do some lost package paperwork.
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Title: Http://www.gameshopusa.com
Post by: NGrey on September 30, 2003, 02:45:00 PM
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Well, im disputing this with my credit card company. Ive asked for tracking numbers for days and im getting no response to e-mails and barely a response in AOL Instant Messanger. Ive also tried calling the number that my credit card company has for the charge and no answer.
Im sorry but this has gone on for way too long. With all the different replies to when my order was shipped to the delayed response in contacting me to fix this, has really turned this whole experiance sour for me. I'm just gonna have to go threw another company.
I would highly reccomend choosing another company. For people like me on a tight budget, this is a nightmare.
New info: Finally got a hold of someone and was told it never was shipped. I am reciving a refund and was offered a gift voucher. Which was nice.
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Title: Http://www.gameshopusa.com
Post by: hjo on October 01, 2003, 07:42:00 AM
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edit: nevermind.
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Title: Http://www.gameshopusa.com
Post by: Thri||a on October 01, 2003, 08:12:00 AM
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Take a seat. I'm timing this one .. I swear, if he gets his before me.
Thats it. I have e-mailed numerous times asking for the tracer that GameShopUSA has gotten from USPS. I am filing for lost package and cannot recommend them due to lack of customer support. I have tried contacing them via e-mail and AOL.IM
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Title: Http://www.gameshopusa.com
Post by: low-fat-al on October 05, 2003, 07:12:00 PM
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all these complaints should be a clue to anyone reading this thread on this web shop.
DON'T BUY HERE !!!!!!!!!
I ordered on the 17th of September and with no real cooperation from the web shop I have recieved nothing.
I have already disputed the purchase with my credit card and am going to buy at www.modchipman.com
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Title: Http://www.gameshopusa.com
Post by: hjo on October 06, 2003, 09:38:00 AM
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two weeks here too, waiting on a premodded xbox..i dont even think they shipped it yet. bah.
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Title: Http://www.gameshopusa.com
Post by: shamo316 on October 06, 2003, 03:05:00 PM
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hey gameshopusa.com is a good place to buy stuff i ordered 2 chips from them and recived them on time and i will be ordering more from them soon
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on October 06, 2003, 04:13:00 PM
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We have received word from our post office, our packages were delayed about 1-2 weeks that were shipped on the 17-19th and some went out. We apologize for this.
low-fat-al: Please send your chip back when you receive it, we will provide you a full refund and shipping costs sending it back.
hjo: Your premod shipped global prioirty mail, give it a few days. Since it is a big package customs may hold your package up.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on October 06, 2003, 04:41:00 PM
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We have received word from the post office, their electronic system was down last week before, the packages were recently sent. People should begin to receive their orders by this week. Orders placed from 17-19th people were having trouble with so this may have included your packages. (BuffaloTrace, low-fat-al) We are sorry this was out of our control.
low-fat-al: Please send your chip back, we will provide you with a full refund + money back for postage.
hjo: Please give it a more days, global priority mail. Customs may hold it up due to size of the package.
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Title: Http://www.gameshopusa.com
Post by: dmack_901 on October 09, 2003, 09:30:00 AM
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Same exact story here. I ordered on the 19th and shipping confirmation the day after and as of today (10-09-03) I haven't recieved it. And that is that.
I AM NEVER ORDERING FROM ANYONE WHO SHIPS USPS AGAIN.
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Title: Http://www.gameshopusa.com
Post by: Compaqtable on October 10, 2003, 02:58:00 PM
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Hello, GameShop
I orignally posted to this forum on the 18th of Sept. It's now Oct 10th and I still don't have a Mod Chip (2.2 Pro) or Switch. Can someone from GameShop tell me if I'm actually going to get a ModChip and Switch?
Please pm me as soon as possible let me know what I need to do.
Thanks
Comaptable
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Title: Http://www.gameshopusa.com
Post by: torridum on October 13, 2003, 02:28:00 AM
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I ordered 9/17, it still isn't here
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on October 14, 2003, 03:03:00 PM
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Compaqtable: Check your order history for the tracking # for your replacement.
torridum: What is your order #? We acknowledged people who ordered from 17-19th of September were having problems. We will check it out, majority of those packages were received.
The postal problem should now be solved, so if you have not received your order (9/17-19th) by the end of this week, please email us and we will work another chip to send out, or possibly refund your money. Also our toll-free number should up tommorow or Thursday. We will have a person answering phone calls, 9AM - 5PM EST time.
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Title: Http://www.gameshopusa.com
Post by: Compaqtable on October 15, 2003, 08:31:00 AM
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Can someone from GameShopUSA please contact me, I still have not received my replacement Xecutor 2.2 Pro Mod Chip or Switch. I sent the defective modchip and switch back to you 1 month ago. In you last pm you stated that it would be mailed off on 10/6/03.
If you have no intention of sending a working Xecutor 2.2 Pro Mod Chip and Switch please refund my purchase price and shipping costs.
Thank you.
Compaqtable
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Title: Http://www.gameshopusa.com
Post by: cYon on October 16, 2003, 07:38:00 PM
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I ordered two chips this week and they were in my mailbox 3 days later. I have always had a great experience with these guys! I just ordered another and expect it here by monday! Thanks!
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Title: Http://www.gameshopusa.com
Post by: cYon on October 20, 2003, 12:18:00 PM
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Once again great service, got my X2.2 Lite in 3 days. As always thanks for the great service!
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Title: Http://www.gameshopusa.com
Post by: sunrat204 on October 23, 2003, 09:38:00 AM
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I am also not sure about these guys. I ordered a XGA adaptor on Saturday 27 September, 2003 and it took them forever to process it with no emails explaining why.
After a lot of bitching on my part we finally got it to a status of shipped on 10/13/2003.
Guess what. STILL HAVEN'T RECEIVED ANYTHING.
Also ordered a mod chip on Monday 13 October, 2003 and the status is still Processing. When i asked them about it, they say that it has been shipped, yet how long does it really take.
I was very impressed with this company the first time i ordered, i received the order within a week. But now this crap, and twice. I will never order from here again, unless they make this up to me. I do not recommend this site to anyone.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on October 23, 2003, 03:16:00 PM
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sunrat204: All your orders have been shipped, the XGA box may take longer since it is a larger package. Also your last order has been shipped, we do not update processing to shipping for global orders because of customs or till they hit customs we may change the status to shipping.
madcap1: Our premods take 3-4 days to make and test, we were hit with a few newer Xbox's so we had to upgrade the bios to the newer versions. We are sorry for this, also your premod is ready to ship but we received about 3 various emails and 1 saying to cancel the order? We have responded to your email and we will get this situated right away, please respond to the email. Also we offered to give you $5.00 off of your premod also for the delay.
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Title: Http://www.gameshopusa.com
Post by: madcap1 on October 23, 2003, 09:57:00 PM
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Im not playing games with you people anymore YOU HAVE LIED!!!!!you said it shipped it never did and you said it did on three diffrent times. You want the proof I save my e-mails when I order stuff I will gladly show them to all you people. YES DO CANCEL THIS I NEVER EVER WANT TO DO BUISENESS WITH YOU AGAIN!!!!!Thanks for nothing!!!! Let me know if anyone would like to see there e-mails of saying they shipped it when they never did. I will gladly post them you e-mail to you guys. !!!!!!!!!!!!!!!!!!!!!!!!!!BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Title: Http://www.gameshopusa.com
Post by: RMV on October 28, 2003, 09:07:00 AM
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)
14.10.03. - I place order
19.10.03. - I received confirmation, that goods is shipped out (USPS sign package 20.10)
26.10.03. - Local customs received my package
27.10.03. - I get my modchip and controller !!!
It's not fastest order, but I living in Latvia and it's acceptable for me. I pay for shipping to Latvia only 5$ !!! M$ no officially sell Xbox there and there no local Xbox modders and chip sellers
Sorry about my bad English...
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Title: Http://www.gameshopusa.com
Post by: sunrat204 on October 28, 2003, 04:38:00 PM
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about my order # 410.
i Live in canada. How long does it take for something to reach customs. It has been 14 days since i ordered, and still not updated to processing.
Come on... Fucking person in Latvia can get something processed shipped and received before i can, what the hell is up with that?
I am really fucking serious guys. I need 15 Xecuter 2.2 lite mod chips, and i have had success with System-mod.com in the past and I will give them my buisness instead. If you want my buisness, find out what is the status on my DMS chip and don't tell me it's been shipped, and also make it up to me by some sort of discount.
This really is not a way to run a company.
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Title: Http://www.gameshopusa.com
Post by: bullsonparade on October 30, 2003, 10:34:00 AM
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Another fantastic order thanks to game-shop, you guys are really on the ball.
3 for 3 so far.
~bulls
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Title: Http://www.gameshopusa.com
Post by: sunrat204 on November 03, 2003, 04:57:00 PM
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Nov. 3, 2003.
I ordered my Chip on Oct. 13, and I still have nothing and my order still says processing. I ordered 5 mod chips from System-mods on friday Oct. 31, and I received them today.
You obviously don't want my buisness. Cancle the order #410, refund the money (or i will dispute charges to the credit card) and i wish you luck running such a shitty buisness.
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Title: Http://www.gameshopusa.com
Post by: TheJackBlackShow on November 06, 2003, 04:25:00 PM
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Problem here to I ordered a chip 5 or 6 weeks ago and was told it would arrive in 2-5 business days, which it hasnt. There was a confirmation of order in my inbox, which I printed but lost it during the move. I e-mailed gameshopusa.com to ask about my order and am waiting for a reply. The strange thing is that when I looked in my order history it had nothing. I will update what ends up happening here. I am really hoping it is an honest and traceable mistake because I already paid the bill or I would be able to cancel payment.
I am not accusing anybody of ripping me off yet, because I understand that orders can get lost and do in any business. I also understand that even without my order number they should be able to track my order with my credit card number or my log in name. Its all a mater of if they chose to do this.
If everything works out I will give my endorsement to Gameshopusa.com because it proves to me that when problems arise they are able to make things right. If not I guess I will eat my loss, in the understanding that you always take a chance when you are not buying from a brick and mortar retail store. I will just take my business elsewhere.
LOL, I do run my own small business and it would funny to turn the situation over to my credit department even though it was only a 50 some odd dollar.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on November 06, 2003, 06:45:00 PM
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sunrat204: Your order is in transit with USPS, if you do not receive it by the endf of this week. We will refund your money and take the loss.
TheJackBlackShow: What is the email address or last name on the account? Also did you receive a email 'Order Update' acknowledging it shipped? Also are you in the US or another country? You can PM me this info and I will have it taken care for you.
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Title: Http://www.gameshopusa.com
Post by: sunrat204 on November 16, 2003, 06:58:00 AM
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well weeks over... still no mod chip. I give up. Thanks for nothing but a terrible experience.
I'm done.
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Title: Http://www.gameshopusa.com
Post by: Byrdclaw on November 17, 2003, 07:20:00 AM
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Before I start this to rip GameShopUSA apart I have to say I've ordered from them 2 times previous to this and had absolutely no problems at all. Both of the previous orders were for modchips (as is the order I'm fuming about). I ordered the product and had it in 3-4 days, great shipping and I never had to deal with anyone from their staff because things were processed fast.
Now, onto the bad part.
I placed an order on the 8th of Oct. and I still don't have the chip. Even worse, they haven't even physically shipped the order yet. But I'm getting slightly ahead of myself, let me start from the absolute beginning.
I'm a chip installer and I don't quite do the volume that I need to order multiple chips so I end up ordering one at a time for my customers. I ordered an xecutor 2.2 pro from system-mods and on that count I screwed up, my customer wanted a LITE so I emailed gameshopUSA to change the chip on my order. I checked the next day and saw a new email about my order being updated. It reflected that my order had been processed and it still showed the xecuter 2.2 PRO. I rechecked the website with the order number and it still showed the PRO. I replied to them and told them to please fix it or cancel the order and I would re-order the correct chip.
The reply email I got was that it was already changed and it made it sound like I missed something.. here's the exact reply:
Dear Sir,
You were shipped a Lite 2.2 and a cross link cable, you didn't get our email? You were only charged $44.98.
Regards,
GameShopUSA
In short.. no I didn't get an email, and I seriously doubt there WAS an email. Emails don't just get lost like that, they either don't get sent or they get sent to an invalid address.
Okay, so I can look past the lie now that my order is correct and I'm getting the chip that my customer wants. I recieve a tracking number and check on it through usps.com and it says that USPS was electronically notified that this item would be shipped. To this day it still says just that, the item is waiting to be shipped.
I emailed GameshopUSA about this order not being physically shipped and that I needed it shipped and this was the reply:
Dear Sir,
Please read the track and confirm FAQs,
"Q. What does it mean when I check on my electronic rate Delivery Confirmation or Signature Confirmation service mail piece and I receive a message that says "The U.S. Postal Service was electronically notified by the shipper or shipping partner on May 30, 2002 at 10:31 p.m. to expect your package for mailing?"
A. When you mail a shipping label using electronic rate Delivery Confirmation or Signature Confirmation services, the mailing information for your label is electronically sent to the Track & Confirm database. This information, in the form of an electronic file, is often consolidated and sent at one time during the day, often in the evening. This step indicates intent to mail an item, not the actual mailing date or time itself. Confirmation services do not provide actual mailing or acceptance information as part of the service offering. Confirmation of delivery or attempted delivery is provided."
We hope this answers your questions, we think because of the past holiday it may have delayed the mail.
Regards,
GameShopUSA
This absolutely infuriated me. As if I couldn't read english on the USPS.com site that clearly says the item hasn't been shipped, they send me a reply that says I should have read their FAQ that says... guess what... the item hasn't shipped yet. I was well aware of this before which is Why I specifially said to ship the item. So I sent them an Ultimatum on Wed. the 12th. to ship the chip by Friday or don't ship it at all and refund my money. Well, it's the 17th and The USPS website still says the chip hasn't shipped, and I still don't have my money.
My advice to others thinking about using GameShopUSA.com:
Don't
My advice to GameshopUSA:
1. Don't lie to your customers
2. Don't charge a credit card until you have PHYSICALLY shipped the product
3. Don't try to sell items that you don't have in stock (This is the only conclusion I can come up with as to why I don't have my customer's chip)
4. If in fact it was something you didn't have in stock them make sure the customer knows it is a PRE-ORDER and they will be waiting for days and possibly weeks for the item to be shipped out.
5. I should never, and I mean NEVER have to apologize to MY customers for YOUR lack of service.
Now, Please look up order #468 and refund my money NOW. My customer has already placed an order with www.system-mods.com and hopefully he won't have as many problems with them as I've had with ya'll. I'm extremely lucky that he hasn't dropped me as the installer altogether due to this fiasco and you can have my guarantee that right now I will never be contacting gameshopUSA to order any other products.
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Title: Http://www.gameshopusa.com
Post by: globin on November 22, 2003, 05:50:00 PM
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One Happy Customer
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on November 24, 2003, 04:44:00 PM
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Sorry haven't been on the forums to clear up these problems..
Byrdclaw: You received your shipment, just a minor problem.
sunrat204: We cancelled and refunded your money as promised.
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Title: Http://www.gameshopusa.com
Post by: Byrdclaw on November 25, 2003, 08:43:00 AM
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Yes, I finally received my shipment. However, I'm still burned on how little communication there was. I was given a tracking number totally different from the actual one and that lead me to believe that things hadn't been shipped. For your own good you should communicate better with your customers.
Thanks for sending out the chip and crossover cable, everything worked beautifully but I just wanted some better communication from you.
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Title: Http://www.gameshopusa.com
Post by: globin on November 26, 2003, 04:21:00 PM
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Title: Http://www.gameshopusa.com
Post by: Calo on November 30, 2003, 06:49:00 PM
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Ordered a usb adapter from them which supposedly shipped out 11/16, here we are 2 weeks later.. starting to wonder..
Maybe just backed up in the mail, hopefully..
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Title: Http://www.gameshopusa.com
Post by: zach_morris_2000 on December 02, 2003, 11:08:00 AM
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Whats up? I ordered an Xecuter Lite + online and after processing my card information a few days ago, I haven't heard anything back. When I ordered it said they were in stock, and now it says -3 available... No one let me know if mine has been processed or is even available. I picked this site because many boasted on how quick it was, but now I'm not so sure. I'm still waiting so I'll post when I know more.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on December 03, 2003, 11:02:00 AM
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zach_morris_2000: The site said the chips were out of stock, you placed a pre-order. We have not charged your credit card, we can cancel your order if you have any problems. Also we are upgrading you to the newer Lite 2.3 Lite Plus because they stopped making the 2.2's.
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Title: Http://www.gameshopusa.com
Post by: MyUtopia on December 03, 2003, 07:13:00 PM
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Hi All,
Well, I recommended this company before and when I needed - I placed additional orders for two more Chameleons. BTW, they were selling their remaining stock for only $25.99 - I bought two of them.
I placed my first order on Wednesday 11/26 in the afternoon...then my brother wanted his XBOX done so I placed an order for a second one in the evening. Received an email on Thanksgiving day - 11/27 that the orders were shipped. Given the holidays - I was rather surprised that I received both chips today 12/3 (Less than a week and thats including Thanksgiving weekend!!).
For those looking for a deal - they've got the 2.3 Lites for 37.99. And if you use their coupon code - they will knock $5 off the chip (translates to free shipping). That's the cheapest of all Modchip sellers around.
Best Regards,
MyUtopia
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Title: Http://www.gameshopusa.com
Post by: ozzzo on December 04, 2003, 04:37:00 AM
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Hello GameShopUSA
Could you check on the status of my order?
Order Number: 538
it has been 6 days (4 bussiness days) and yet the website still saying "Order Number: 538" The chip was instock when i place the order so i am not quite sure what is going on. Thank you very much.
ozzzo
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Title: Http://www.gameshopusa.com
Post by: bigjj54 on December 04, 2003, 05:17:00 AM
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Just ordered a Premod from Gameshop today, ill let everyone know how it goes.
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Title: Http://www.gameshopusa.com
Post by: mexanh on December 04, 2003, 09:18:00 AM
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I bought two chips. One is working fine. One is giving Xmas light. I tried every process to make it works but none work. My last conclusion is BAD CHIP. How can I exchange? Is there customer service available? I filled out contact form on your website but got no reply. I know that it could the LPC problem but I have tested all connections. Everything is fine. What if the chip is defective?? Please let me know through pm asap. Thanks.
MX
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Title: Http://www.gameshopusa.com
Post by: robster49 on December 08, 2003, 02:24:00 PM
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GameshopUSA,
I've sent a couple e-mails to you guys today. Just wanted to confirm that my order is cancelled. Order number is 578. Thanks.
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Title: Http://www.gameshopusa.com
Post by: cYon on December 08, 2003, 05:21:00 PM
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I ordered a total of 5 chips on two different occasions recently and they got here in 3 days with no problems at all. I highly recommend their services and will continue to do more business with them. I even got a cool christmas present from them. Thanks a lot it rocks.
cYon
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Title: Http://www.gameshopusa.com
Post by: bigjj54 on December 11, 2003, 02:12:00 PM
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Still waiting on my xbox premod its been a week now and its still not shipped
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Title: Http://www.gameshopusa.com
Post by: bigjj54 on December 13, 2003, 08:49:00 PM
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My xbox has been shipped and for the minor inconvience they are sending me a free accessory.
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Title: Http://www.gameshopusa.com
Post by: Byrdclaw on December 14, 2003, 02:03:00 PM
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Wrong thread, sorry.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on December 14, 2003, 03:47:00 PM
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bigjj54: A minor CC problem, it is clarfied now. Thanks for clarfying it for us with your CC company and we added an upcoming holiday gift for you.
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Title: Http://www.gameshopusa.com
Post by: agibby5 on December 15, 2003, 03:51:00 PM
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I ordered a X-ecuter 2.3 Lite Plus from this site at 330pm. Status of my order was updated to Shipped by 730pm. This site appears to be efficient thus far. I will everyone updated as they keep me updated.
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Title: Http://www.gameshopusa.com
Post by: Ubitsa on December 22, 2003, 12:44:00 PM
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These guys have sweet products, and they ship damn fast. Fastest online store i've ever dealt with for anything.
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Title: Http://www.gameshopusa.com
Post by: umdebaba on December 22, 2003, 02:29:00 PM
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Have not recieved my x-box premod its been a week. They have not even charged my credit card. My order number is 640. Please let me know on any updates you have on my order. umdebaba(@)rgv.rr.com
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Title: Http://www.gameshopusa.com
Post by: soki on December 22, 2003, 05:00:00 PM
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Does an order stay in 'processing' forever if it's a preorder (until there are some in stock)?
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on December 23, 2003, 05:26:00 AM
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umdebaba: We emailed you acknowledging you that the premod will be ready when the 2.3 Pro's are out. We have been given several different dates, we are sorry for that. As you may see, the dates have been pushed back several times, we are expecting more tommorow.
soki: Yes, if it is processing it has not shipped. We are receiving 2.3B's tommorow.
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Title: Http://www.gameshopusa.com
Post by: Terrorbyte on December 23, 2003, 09:24:00 PM
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I received an email from GameShopUSA regarding some X2.3B chips that I have ordered -- hopefully they'll arrive tomorrow (12/24) as expected.
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Title: Http://www.gameshopusa.com
Post by: umdebaba on December 24, 2003, 03:49:00 PM
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Oh sorry about that gameshop. I didn't see your reply before I posted the second time. I didn't recieve a email about the delay. But that's ok because you already told me. Thanks a bundle.
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Title: Http://www.gameshopusa.com
Post by: ozzzo on December 25, 2003, 04:39:00 AM
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Hello GameShopUSA
I ordered my chip back in november and still haven't receive it yet. The order number is 538. Please let me know what is going on. Thanks.
ozzzo
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on December 26, 2003, 07:29:00 PM
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ozzzo: I PM'ed you with your tracking info.
umdebaba: We received our Pro 2.3B;s, they were sent to our installer today and it should be shipped Monday. Also the crosslink will be shipped from another package, we also emailed you for your convienence.
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Title: Http://www.gameshopusa.com
Post by: Enygma on December 27, 2003, 08:35:00 AM
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Ordered my X-ecuter 2.3B Lite Plus Dec 17 when they said they would have stock on the 22nd and that the chip would arrive before the 24th.
When Dec 22nd arrived, they said they would get stock on the 24th (they dropped the 24th as an arrival date obviously).
The 24th arrived and my order is still "processing". ETA of the chips had moved to Dec 30.
I received no emails of any of this info. I had to go to their website to find this out.
I did get a good price on it though. But if I don't get the product, then it doesn't matter how cheap it is.
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Title: Http://www.gameshopusa.com
Post by: BiGRiGNiG on December 27, 2003, 01:45:00 PM
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I'm considering ordering from this company as they list the Xecuter 2.3B LITE as in stock - I emailed them to confirm this and hope to hear back from them soon. I think I'll give them a shot if they respond in a timely manner.
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Title: Http://www.gameshopusa.com
Post by: sentlon on December 27, 2003, 02:07:00 PM
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i wonder which ver. are the pre mod ps2 selling in www.gameshopusa.com?
V9?
how long it take to ship to me if i order it ?
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on December 27, 2003, 06:32:00 PM
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Enygma: We received partially our Lite Plus shipment Wedsnesday, what is your order #? I am sure it shipped unless there was problem. Also the release dates are from X-ecuter, the ETA we provide is really hard to tell. Majorty of the pre-orders have shipped.
las^se: Got them, we also replied to your email.
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Title: Http://www.gameshopusa.com
Post by: lookformeb on December 28, 2003, 09:37:00 AM
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I recieved my batch of X2.3b's just as promised. I expect to do much more business with them in the future.
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Title: Http://www.gameshopusa.com
Post by: Big Vito on December 28, 2003, 10:02:00 AM
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Hi I just ordered my first X-ecutioner 2.3B lite from your site today and haven't recieved a confirmation. I live close to the company( Staten Island) and was wondering how long it will take to get to me?
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Title: Http://www.gameshopusa.com
Post by: leech on December 29, 2003, 08:45:00 AM
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Hi i'm Order #564 (Credit Card Processed).
Does that indicate that my order has shipped?
Thanks
Omega99
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on December 29, 2003, 11:59:00 AM
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leech: Yes, your order has shipped and a confirmation will be availible tonight.
First off, for all the X2.3B orders, if your status is still 'Processing' you did not get in the first batch. I am dispatching emails today about the issue. We are also a slighlty backed up on emails, we will be caught up with them tonight also.
sentlon: We have some V7 premods with the DMS 3 v2 ready to ship. We have a few V7 ps2's left and then will the v9 and the v10 come in.
Big Vito: Please check your email for the status. I am not sure if you were in the first batch or not without your order #. You will receive an email if it did not ship.
xikago: We also now do accept American Express, our merchant was taking a little longer. Unfortunatley when you placed your new order you were queued with the newer orders. I am sorry for this, we are receiving more chips early next week and I will next day them for you at no extra cost.
We are sorry for the delays for everything and the service on our part. We should be back in full throttle tommorow morning.
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Title: Http://www.gameshopusa.com
Post by: Big Vito on December 29, 2003, 12:06:00 PM
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Hi sorry GameshopUSA but I forgot to tell you the order number 723. I was wondering how long would it take to get shipped its been processing for 2 days
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Title: Http://www.gameshopusa.com
Post by: hardwiredmn on December 29, 2003, 02:23:00 PM
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Ordered a 2.3b pro 8:00 pm CST on friday dec 26th, the package arrived monday dec 29th.
I will definately order from www.gameshopusa.com again!
THANKS!
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Title: Http://www.gameshopusa.com
Post by: xikago on December 29, 2003, 04:10:00 PM
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@GameshopUSA
I thank you for your offer of next day shipment for my order but I have cancelled it.
Had your website been updated and working properly I would have been able to get my chips in time but shipping them to me next week does not help me.
This has been extremely disappointing for me since by no incorrect action of my own, I end up with a delayed order and have to make my own customers wait that I am doing installs for.
I don't have an issue with delays due to the holidays but instead of putting my order at the end of the queue, you should have made things right by putting me back in the queue that I had started at with orders that would have been fulfilled by this current shipment. At the very least, earlier notification of the fact that my order would not be fulfilled on time would have been proper.
Thank you for your time.
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Title: Http://www.gameshopusa.com
Post by: GameShopUSA on December 29, 2003, 07:25:00 PM
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Big Vito: You were dispatched an email about the delay.
xikago: I really am sorry about this, I filled as many orders as I could with limited supplies as all orders were not filled. Today, was our offical working today after the holidays. We are sorry for the delay of the dispatch of emails.
Also we do not charge anybody's CC unless we have the goods on hand and ready to ship!
I sent the customer service an email asking which address they shipped to since I live in the dorms, and my billing address is back in seattle, but I have not gotten a response yet. I'm hoping its either my dad was being stupid and didn't see the package for me in my room, or the mail service here seriously sucks. I'm not sure if USPS is going to give me a delivery confirmation cause I used USPS Priority Mail (2-3 day), and my item was shipped on 04/07/2005.Post by: Cabrill on May 04, 2005, 09:31:00 AM
I originally placed my order of a Premod PS2 on March 6th 2005. After 2 weeks of no status updates I emailed them asking for one. I got a reply saying that they were unable to get a hold of a V9/V10 PS2 and would I mind getting a slimline + diode fix? I responded saying I'd rather wait if possible for a V9/V10, but if they didn't think they'd ever get another one then I could cope with a slimline.
3 days later(March 23rd) I get an email telling me my order has been cancelled. I checked their site and they now listed the V9/V10's as having 2 in stock and shipping immediately. I tried emailing them but never got a response, so on March 31st I placed the same order again, and this time I put in the comments field "If you are still out of V9/10's I'm willing to opt for a Slimline PSTwo with the laser fix and DMS4 installed."
On April 18th I sent another email asking for the status of my order. I recieved a response telling me that they had never recieved my response on whether or not I was willing to accept a slimline. I let that slide, assuming that they truly never did get my email for the first order, and then didn't notice the comments I had left for the second order. So I told them that yes, I was willing to accept a slimline. I waited another week, and on April 26st I emailed them again asking if there was a problem or if not how long I should expect to wait. I didn't recieve a response, then on April 30th I sent another emailing asking them the same thing, this time more insistently. Still no response, then I sent another email on May 3rd(I haven't recieved a response from them since 4-19-2005)
At this point I noticed that shortly after sending these emails I'd recieve a blank email in my mailbox very soon thereafter. Originally I didn't link this to my emailing GameShopUSA since I do a lot of emailing, but in viewing the patterns of these blank emails(No from, date, subject, header, etc. only a timestamp of recieved time) I noticed I recieved them all within 24 hours of emailing GameShopUSA asking for a status update. So I'm thinking maybe my provider(Comcast) is blocking their emails.
For this reason I'm posting here, hoping that they read this post and can either contact me here, or via PM's. It's been 60 days since I originally placed the order, but I still think GameShopUSA is the best, and I'm hoping they can still fill my order. I don't think anyone would be as patient as I have been, but I can see a potentially valid reason for every misstep along the way. Please respond, GameShop!
Post by: KaiserTom on May 26, 2005, 10:32:00 AM
Post by: Birdtales on May 31, 2005, 05:27:00 PM
Post by: sub_zero on June 21, 2005, 08:26:00 PM
Sorry to see the other folks that are not having as good of an experience,I am sure they will make it right...
Post by: case-a-kill on July 01, 2005, 09:31:00 PM
Post by: daddy69 on July 10, 2005, 10:30:00 PM
Post by: IznastY on July 11, 2005, 10:50:00 AM
Post by: mp4 on July 11, 2005, 01:09:00 PM
Post by: mp4 on July 11, 2005, 01:14:00 PM
Post by: september on August 05, 2005, 07:11:00 AM
I bought a premod Xbox w/Xenium Ice and another Xenium SP.ICE mod chip from GameShopUSA.com. I ordered late on a Thursday and received a very courteous phone call Friday morning that I had chosen a shipping method (Airborne Express) that was for mod chip only orders and not for premod xbox systems. They corrected the shipping method and adjusted the shipping charges accordingly and told me the order would ship out on Monday or Tuesday. My card was charged on Monday.
There was a delay in delivery of my package so I sent several emails asking for the status of my order. They returned all emails quickly (within 24 hrs, most within 2 hours) and always provided courteous professional replies. The emails all said the order had been shipped so I was starting to worry a little.
My package was eventually returned to GameShopUSA because of a mistake in the zip code. I accidentally input a zip code from a previous address. This was completely my fault and verified by checking the personal details of my account on GameShopUSA.com. I corrected the address on-line and sent an email to them with the correct zip code and the package was re-mailed the same day it came back to them and I received it shortly after.
The received shipment was packed very well. The Xbox was brand new as advertised and re-packed in original box. All controls, cables, and papers were still in original plastic and Xbox still had protective plastic film on it.
I opened the Xbox case to inspect the chip installation. The Xenium Ice was professionally installed with very clean solder joints and the additional external LED panel was even installed and mounted to the front panel of the Xbox. The system booted to the Xenium OS and worked perfectly. I already had a hard drive prepared to install in the systemem so I dropped it in and everything worked great. This was a great birthday gift for my daughter.
The prices were great as well.
I installed the SP.ICE mod chip into another xbox and it worked perfectly as well.
I highly recommend GameShopUSA and have already ordered two more Xenium Ice Mod Chips from them, Order Number: 3783. As long as they continue to provide this high level of service with quick courteous customer support at great prices they will continue to get my business.
-darren
Post by: september on August 10, 2005, 02:06:00 PM
I ordered two Xenium ICE mod chips from GameShopUSA.com late on a Friday and received them on the following Tuesday. I like these guys.
-darren
Post by: Crypty on September 04, 2005, 12:33:00 PM
Order placed Tuesday 30 August, 2005
1 x SmartXX (Version 2) Limited Edition Kit
Well the chip was marked in stock and it said "Ships within 24 hrs" So I ordered it. After 3 days my order status still said processing so I sent an email asking why and in response(maybe not in response) I got an e-mail back telling me my status had moved to "credit card processed."
The whole business week has passed and the chip still has not been shipped, the status still says "Credit card processed" and I have not received any notification of further progress.
I don't know what's going on over there but I am not happy with the service so far. If I had ordered from modchipman I would have had the chip in 3 days or less, as always This place is located about 30 miles from me in NY and is taking wayyyy too long.
Post by: abbiesdad on September 30, 2005, 09:06:00 AM
I ordered a DUOx on 21 September. The order confirmation states: "processing". No response to emails. I feel kind of bad since I recommended this company to a friend that also ordered a chip (an infinity for PS2). His order also says processing. I guess the 2-3 day express mail is just a suggestion and not the actual shipping time.
GameshopUSA, if you read this, should I just cancel and order elsewhere? The same day I ordered from you guys, I ordered a tractor part from England and I received it 2 days ago. I live in Southeast USA.
Any response?
Post by: chooch44 on October 05, 2005, 01:09:00 PM
Jon
I originally ordered an X3ce on Sun, Sept. 4, and the web site showed 16 or 17 still in stock.
Fri, Sept. 9
Dear Sir,
We are sorry to inform you that we are out of stock on the Xecuter 3CE Kit. We are expecting to receive more instock early next week. Your order will be shipping the same day we receive our stock. Please note your credit card has not been charged and will not be charged until the items are ready to ship. If this is unacceptable, please contact us with a cancellation notice. If you have any further questions or concerns, please do not hesitate to contact us. Regards, GameShopUSA Phone: 973-462-0708 Your order has been updated to the following status. New status: Processing Please reply to this email if you have any questions.
Wed, Sept. 14:
Hello, Is there any ETA for this order? I was hoping to expect it by this Friday, as it is a bit of a time sensitive issue for me. Thanks, Jon
Thur, Sept. 15:
Dear Sir/Madam,
Unfortunately, we did not receive our expected stock early this week, our shipment was held in customs unexpectedly. We are now expecting to receive more stock late-early week and your order will be shipping then via expedited shipping. We understand that you have waited patiently and cooperatively and we would like to thank you for this. If this is unacceptable, please email us back with a cancellation notice. Please note your credit card has not been charged and will not be until your order is ready to ship. Again, we apologize for any inconveniences caused by this consecutive delay. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, GameShopUSA.com Customer Care
Tue Sept. 27
Hi again, Any update on this order, as it appears from the message you were supposed to get more in stock last week? Thanks again. Jon
NO RESPONSE
Friday, Sept 30:
Hi, I ordered an X3ce on Sept. 4 and I thought it was supposed to be in stock and shipped last week (order #3854). I would please like to know its status. Also, I have a gift voucher balance of $11 that I would like applied to this order if possible. Could you apply the voucher to my order and let me know when you expect this to be shipped? I have waited patiently and would rather not cancel if I can expect the chip to be shipped soon. Thanks, Jon
Sat, Oct. 1:
Dear Sir,
We are sorry to inform you that your order has not been processed or shipped. As to our prior email, this is because we ran out of stock on the Xecuter 3CE. Unfortunately, we did not receive our expected stock this previous Monday, our shipment was held in customs unexpectedly. We are now expecting to receive the shipment early this week and your order will be shipping the same day we receive more stock. We understand that you have waited patiently and cooperatively and we would like to thank you for this. If this is unacceptable, please email us back with a cancellation notice. Please note your credit card has not been charged and will not be until your order is ready to ship. Again, we apologize for any inconveniences caused by this consecutive delay. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, GameShopUSA.com Customer Care
Mon, Oct. 3:
Hi, I have $11 in my gift voucher account. Is there anyway this $11 can be applied to this order since it has not yet shipped (order# 3854) ? Thanks, Jon
NO RESPONSE
Tue, Oct. 4:
Could you please cancel my order (order# 3854)? I understand that you may be having customs problems, but after waiting patiently for 1 month I have decided to place an order with someone that has the item in stock. Sincerely, Jon
Tue, Oct. 4
Dear Sir,
We are sorry that we were unable to fulfill your order promptly. Your order has been cancelled and an email has been dispatched confirming the cancellation. Also we have received our delayed stock today, if you would like to un-cancel your order, please inform us and we will have the order shipped the same or next business day. Again, we apologize for any inconveniences caused by this stock outage. Thank you for your cooperation. Best Regards, GameShopUSA.com Customer Care
Tue, Oct. 4
That is unfortunate, because I cannot cancel my other order. However, I would like to place another order with your business in the future. Is there a way to get back the free shipping ($5 off) coupon I had originally placed with this order (the XBSCN5OFF coupon). Thanks for your understanding. Jon
NO RESPONSE
Post by: Crypty on October 07, 2005, 05:43:00 PM
Placed Tuesday 30 August, 2005
1 SmartXX V2
Just an update to my previous post. Let me start off by saying that gamshopUSA has the most apalling service I have EVER seen anywhere. McDonalds puts it to shame.
It has been NEARLY 40 DAYS and I still do not have my chip. What's worse is that I have been keeping in contact with them, and the process still isnt getting anywhere.
Here is the long long long story as best I can remember it. (I still have all of the AIM logs and E-mails but i'm not going to go through them right this second.)
Chip ordered Tuesday 30 August, 2005
As stated in the previous post, it took an excessively long time for them to process my order, and over a week to even ship the chip when it was marked "in stock, ships within 24 hours"
Chip received roughly 12 days late. Installed chip, and it receives no power. I checked, double checked and triple checked everything in my xbox, even connected an old X2.6 and everything checked out. The chip was a dud. I e-mailed them about it and in about 3 days they responded with an e-mail telling me to ship the chip back at my expense.
Not wanting to e-mail back and argue shipping, thus waiting longer, I complied. The chip was shipped back to their location which happens to be 10 minutes from me.
5 or so days pass and I e-mail them asking if they received the chip. They reply back they did indeed receive the return and my new chip would be shipping the next day.
About 5 more days and still no chip. At this point I e-mail them asking where it was and they respond asking me what my RMA# was. Well shucks I dont have an RMA#, I never got one because this store has a straight-out-of-china bootleg return system.
A couple days later I am contacted on AIM. He again asks for my RMA# again so that he can check if the return was received. Huh? I tell him that he sent me an e-mail confirming that they received already. He says "hold on I will brb, trying to find the package"
He then proceded to "brb" for 3 days.
I continually IM him on aim asking about my shipment and after the 3 days he responds saying that a new shipment of chips will be in on thursday(despite the stock on their site showing multiple available) and my chip will ship out that day or friday(today). I say make sure that it is shipped, and make sure to send me a tracking number so I will know it has actually been shipped.
No e-mail.
I really can't give them any more time at this point. Plain and simple, If I do not receive my chip, or an e-mail with tracking number BY MONDAY. I will be filing mail fraud, a complaint with visa, the BBB, and I will be paying a personal visit to their location in East Hanover which so happens to be 10 miles from my location.
Bottom line, Don't mess with customers in your area. What's great about scamming people on the internet is that it is hard to take any action against the scammer. Being conveniently located nearby means I will have an easy time informing his police department.
Post by: Crypty on October 17, 2005, 01:26:00 PM
After I sent an e-mail to GameshopUSA very similar to my last post, threatening to file complaints if my chip was not shipped within a few days, they responded back telling me that the chip is Out of Stock and discontinued despite showing 7 in stock on their site (Very much like chooch44's experience)
I think it's a little strange that a few days prior, they were telling me they had a shipment coming in.
They offered me another chip from their site but I declined, just wanting a refund. They said my money would be refunded the next day, but it took 5 days(I'm not talking about the processing time, i'm talking about the time it took them to actually do it.)
I finally got my refund and I am grateful I made it throgh their service alive. It was driving me insane.
So basically over the course of about 50 days, they have bullshitted me about 7 times, didn't do one thing right, and eventually owned up and told me that they couldn't complete my order.
Plain and simple, trying to deal with GameshopUSA was the biggest mistake I ever made shopping online and was the single worst experience I have ever had with service anywhere. I do not recommend buying from them unless you love to hear excuses and like to have your time wasted.
Gameshop gets a -1/10 from me because after this whole process, I actually lost money on the return shipping of my defective chip.
DO NOT BUY FROM GAMESHOPUSA
Post by: fevershock25 on April 21, 2006, 09:16:00 AM
I placed an order with gameshopusa on Tuesday, Apr. 18th for a Xecuter 2.6 CE Lite and chose the overnight express option for $11 bucks extra and have yet to get confirmation of shipping or verification. I did receive an update on Wed. stating my order was processed 24 hours after I placed it and hoped to at least receive it on Thurs. but to no avail! I hate to be the impatient type but when you throw down extra greenbacks for shipping priority you expect it! It's kinda like paying for an executive's suite and getting a rollaway and a mint instead! If your gonna offer priority shipping then make it you priority to stand and deliver or find another hobby rather than wasting customer's time! We will see if I get a response from them today, if not.................
Post by: bootbootcar on August 15, 2006, 04:39:00 PM
Order Date: Thursday 10 August, 2006 Order Total: $79.97
i order last Tursday 10aug,06... and it is still processing (15aug)... and sent them email question about my status.... nothing response... i will email them cancel my order... ff wasting my time.
DONT BUY IT IN WWW.GAMESHOPUSA.COM
Post by: Sinner666 on October 26, 2006, 07:50:00 AM
Order Cost: $284.90
10 x X2.6CE
Ordered on Sep 1.
CC processed on Sep 29.
I contacted them on Oct 7 asking them to cancel. They replied the chips just shipped out and arrive in a day or two.
I contacted them on Oct 13 asking them to cancel since still no chips arrived, no response.
Still no word as of today (Oct 26).
Sad because I had previously ordered with them and no problems.
GAMESHOPUSA, You are dead to me.
Post by: kuklinski on November 15, 2006, 04:51:00 PM
Date Ordered: Monday 06 November, 2006
Products: 1 x Xbox XCM Crystal Blue Case (XBXCMBLUE) = $44.99
Sub-Total $49.99
November 15 Order status: Processing
i've sent these assholes a bunch of emails with no repsonse. i am very pissed off
Post by: chrishicks on March 06, 2007, 02:22:00 PM
I placed the following order this past Saturday before reading the recent reviews and now I'm a bit worried.
Order #4553
Order Date: Saturday 03 March, 2007
Products
1 x Xbox XCM Crystal Blue Case $44.99
1 x Xecuter 3 Control Panel (Blue) $59.99
Sub-Total: $104.98
as of today I'm still Processing which would be fine with me until I read the last few reviews.
Post by: Bigmojoj27 on April 29, 2007, 03:01:00 PM
Post by: Reanimation_LP on May 18, 2007, 02:47:00 AM
Order Date : Saturday, May 12th, 2007
Order : XCM Crystal Blue Xbox Case
Well, it looks like its fallen into processing hell, and theres no option to cancel, and they have ignored all my emails.
Stay the hell away from this site. If you value your money.
Wish I stumbled onto this review page sooner.
Post by: HSDEMONZ on July 22, 2003, 06:27:00 AM
Please leave your experience, opinion, rating and/or comments here!
Additional Reviews/Ratings: http://www.resellerr...seller5626.html
Post by: L1qUid on July 23, 2003, 12:44:00 AM
Post by: blackfog on July 23, 2003, 07:57:00 AM
Post by: GameShopUSA on July 23, 2003, 08:05:00 AM
Post by: psychogoblin on July 23, 2003, 09:52:00 AM
I ordered from them late last night 7/22 and recieved an update at 8:22 on 7/23.
These guys are fast, in the update it said that my order has been shipped.
I will keep yall posted, but I think all will go well.
Post by: eliminate on July 25, 2003, 05:25:00 AM
and how it went....
Post by: RaGe on July 26, 2003, 11:46:00 PM
Post by: MiniM3 on July 31, 2003, 08:24:00 AM
Also, is the $5 coupon still in affect at this time?
If any of the sales reps from gameshopusa.com sees this, please reply or pm me. I would really like to order some products off you. Is there a way to put in my order by telephone?
Also, I noticed that there is a flat rate for the delivery, does this apply for Canadian orders too? Please advise.
Thank you.
MiniM3
Post by: GameShopUSA on July 31, 2003, 10:02:00 AM
This post has been edited by GameShopUSA on Jul 31 2003, 05:05 PM
Post by: MiniM3 on July 31, 2003, 11:49:00 AM
Thank you again for the quick response.
MiniM3
Post by: feflicker on August 01, 2003, 04:39:00 PM
I sent an email inquiery to (3) other sellers *all listed in the webshop forums*. This site was the ONLY one that responded! They were very courteous and shipped my items the day they promised.
I am very happy. I think I just found my new "source".
Post by: MiniM3 on August 02, 2003, 06:36:00 AM
MiniM3
Post by: lo-rez on August 04, 2003, 08:10:00 AM
Post by: nyllet on August 04, 2003, 04:54:00 PM
I made a mistake though, i accidently placed an order for three executer 2.2pro i only wanted two. Sent them a mail about it and i hope they can change the order and refund some of the money.
I´m not really worried after reading these posts.
Post by: fearyaks on August 05, 2003, 11:25:00 AM
Post by: GameShopUSA on August 05, 2003, 03:13:00 PM
'Credit Card via VeriSign' option automatically processes your card and several people were getting declined even though all their information was right.
'Credit card' option we manually charge and your card isn't charged before the item ships. If your card is declined or address/zip does not match the billing we usually email the customer the same day and void the transaction till customer provides correct information.
Sorry for inconvienence
Post by: GameShopUSA on August 06, 2003, 08:32:00 PM
Post by: phantazma1 on August 11, 2003, 11:53:00 PM
Post by: FIREitUP on August 15, 2003, 11:08:00 AM
Post by: GameShopUSA on August 15, 2003, 12:09:00 PM
Post by: GameShopUSA on August 15, 2003, 06:48:00 PM
Post by: GenEriq on August 17, 2003, 08:10:00 AM
Just for the record, I saw a few guys say they wished GameshopUSA accepted PayPal. I used my PayPal account; in fact, you can shop anywhere on line with your PayPal account. When you login to PayPal follow the SHOP then SHOP ANYWHERE link and it gives you a virtual debit card with all the details you need to spend your PayPal funds anywhere that accepts MasterCard.
I'll post again after I get my chip and everything going.
Thanks Guys!
Post by: gosingsing2k on August 18, 2003, 02:47:00 PM
Post by: MiniM3 on August 18, 2003, 07:31:00 PM
I would like to exchange this mod for another one please. Please PM me on the procedure I need to take in doing so. Thank you.
MiniM3
Post by: MiniM3 on August 19, 2003, 10:33:00 AM
If you guys are still recoping from the blackout and can't get to me that's excusable but if I'm being ignored, I will not be too happy. I would hate to be the first to post a negative thread against you guys. Please PM me or contact me via tel.
Thank you.
MiniM3
Post by: GameShopUSA on August 19, 2003, 02:42:00 PM
Post by: ampau on August 20, 2003, 06:00:00 PM
New chip ordered today (Wensday) hopefully I get Friday. Told at worst Sat. Will keep yall posted. X ecutor 2.2 lite pro came saturday. Nice job guys. Went in pretty smooth. At first had a little difficulty didnt know how sensitive it actually was but lined it up and perfect. Nice timing on the shipping. Nice to have questions answered to find out which is/was the best chip at the time for me. Jus all around nice experience. Would recommend to order from this company anytime! Class act.
Thanx, Guys friends coming this week to check it out may have a few more orders for yall if they are interested.
One other thing, jus so you know, tip for anyone getting the xecutor 2.2 pro lite. On programming it, When attempting the way everyone says online please disregard step one go to step 2. step 1 is bogus was there hours and didnt do a dang thing lmao. Little tip from yours truly from experience
Post by: MiniM3 on August 21, 2003, 08:40:00 AM
Can you PM me your exact address to send back this bad Xecutor 2.2 Lite for the new one. thx.
MiniM3
Post by: fearyaks on August 21, 2003, 10:13:00 AM
Thanks.
Post by: nyllet on August 21, 2003, 12:16:00 PM
edit. Received the package friday te 22nd. All was there and the customs never touched it:).
Post by: gosingsing2k on August 21, 2003, 03:38:00 PM
Great seller with cheap price, + fast shipping for my item
Post by: MiniM3 on August 28, 2003, 06:30:00 AM
Can you please CONTACT ME, I am still waiting for my replacement Xecutor 2.2 Lite mod for the defective I sent back to you, it's been a week and I don't it takes this long to get to me. I have a half modded xbox sitting here and no mod chip, I would really like to know what the status is for my replacement. Thank you.
MiniM3
Post by: MyUtopia on August 29, 2003, 07:28:00 PM
Am wondering if anyone has ordered the Chameleon chip from GameShop?
If so, did it include the pin header?
I asked in my order if it did and their response was it did not include the pin header.
They might of thought that I was asking if it included the solderless adapter (which I did not want or order).
Also, I know with Easybuy2000, they say that all Chameleons ordered will be the 1.3 version. Is this the same with Gameshop? You never know if folks have left over stock from the first version of the Chameleon.
By the way...GameShop is the cheapest for Chameleon's...and when you include the $5 off coupon, no one comes close...That is (and I hope) it includes the pin header and its the 1.3 version of the Chameleon.
Thanks...
Post by: GameShopUSA on August 30, 2003, 11:41:00 AM
Post by: MyUtopia on September 02, 2003, 07:45:00 PM
Post by: archon79 on September 04, 2003, 03:01:00 PM
Post by: GenEriq on September 06, 2003, 03:17:00 PM
Thanks!
Post by: shamo316 on September 07, 2003, 10:52:00 AM
Post by: GameShopUSA on September 07, 2003, 12:16:00 PM
Post by: GameShopUSA on September 08, 2003, 03:18:00 PM
I am sorry for this long delay, we shipped your replacement out the day we said it would ship. Only thing that could hold it up is customs and that is what I think is making your replacement delayed. Also please email us your phone # and a good time to call you. We are very sorry for this and for this hassle, we will vouch you a $5.00 gift voucher.
Also the chip you sent back to us works, we think there was a bad flash but we flashed it with a X2 Programmer and it worked fine.
Post by: shamo316 on September 10, 2003, 03:18:00 PM
i ordered a e2.2 lite + from u guys and it still says Order Number: 267 Order Status: Processing its been 3 days so far and it hasent been shiped because of an Invalid Address!!! that is the correct address its just that i live in a small town in az, so if u can pm me with some info or ship it already, that would be great
Post by: GameShopUSA on September 10, 2003, 03:46:00 PM
shamo316: What is your order #? Also http://www.usps.com/...age=2132findzip. The address came up invalid there more likley, we use there Click n Ship system so if it is invalid it won't even let us ship the goods.
Post by: shamo316 on September 10, 2003, 03:59:00 PM
Post by: GameShopUSA on September 10, 2003, 06:02:00 PM
PM5K: We can do that but we pay for our postage online and receive a free confirmation and if the address is invalid it will not go through.
Post by: shamo316 on September 12, 2003, 07:53:00 AM
Post by: GameShopUSA on September 12, 2003, 03:30:00 PM
We are sorry for the custom fees, we mark everything as a gift and mark everything under $50. Also we gave you $15 for the shipping that we didn't charge you extra. As for it being unsealed and opened, was the envelope open or the X-ecuter 2.2 Lite box? Also the chip you sent back worked which we didn't charge you extra shipping charges.
Post by: GameShopUSA on September 13, 2003, 06:12:00 AM
The $15 for the extra shipping since the package was so large. Also then customs opened the package up. We do not mark any packages over $50 and definently replacements. You can call your local post office and get the green customs value sheet.
We flashed the chip with the X2 Programmer, probably the chip just had a bad flash through manufacturing.
Post by: rahula on September 13, 2003, 08:50:00 AM
Post by: GameShopUSA on September 13, 2003, 09:23:00 AM
Damen: Thank you for understanding, I will give youa $5 gift voucher on your next order. Please PM for the info.
Post by: Compaqtable on September 17, 2003, 06:18:00 PM
Please pm me as soon as you can and let me know what the steps are to get the faulty Xecutor 2.2 Pro replaced.
Thanks
Comaptable
Post by: GameShopUSA on September 18, 2003, 02:29:00 PM
Post by: Gman22 on September 18, 2003, 03:15:00 PM
Post by: NGrey on September 20, 2003, 12:34:00 PM
Post by: GameShopUSA on September 20, 2003, 01:40:00 PM
Post by: Thri||a on September 22, 2003, 08:58:00 AM
Post by: PM5K on September 23, 2003, 02:07:00 PM
Post by: GameShopUSA on September 23, 2003, 03:09:00 PM
NGrey: We've sent you an email on your package, we are awaiting from him. As the extensive time has been taken place, within 12 hours I do not have a tracking # I will refund your money or have a Xbox OVERNIGHTED to you at no extra cost as we have found a local installer who we can rely on more.
Post by: low-fat-al on September 24, 2003, 03:05:00 PM
I placed my order on the 17th of September and after some time had past I sent an IM to them about my order.
Apparently it was shipped two days after my order was placed. Well the post office is usually pretty good at sending mail or packages nationwide in about 2 to 3 days. Well it has been almost 5 post office working day since my order was shipped.
With no responses to e-mails and maybe another IM message to them I could get some answers. I am definitly NOT going to order from this site again.
Here is some suggestions to the owner of this site:
1. Respond to e-mails about orders already placed and money already in your hand.
2. Give a tracking number with e-mail receipt.
3. I think mainly just ship the order shortly after you have recieved the money.
Post by: GameShopUSA on September 24, 2003, 03:58:00 PM
low-fat-al: What is your order #? We respond to emails in a timely fashion, we will get this situated as soon as possible.
PM5K: We acknowledged you the same day that we did not have enough adapters to fulfill your bulk. Your adapters were sent on Friday as promised. I also offered to provide you a refund the same day, our stock is mixed up with our manual PayPal orders and out site orders the stock is hard to keep track. We also gave you an 'extra' adapter because of the mix-up which was a bonus. Maybe you haven't received it because shipping over the weekend may take an extra day.
Post by: low-fat-al on September 24, 2003, 08:04:00 PM
Post by: low-fat-al on September 24, 2003, 08:30:00 PM
Post by: PM5K on September 25, 2003, 01:26:00 AM
Since the items were shipped on Friday, the weekend may have held it up an
extra. Please give it an extra day, if you do not receive it by 4:30PM EST,
please email us and we try to schedule for overnight delivery the same day.
Regards,
GameShopUSA "
My Reply:
I have shipped hundreds of packages via USPS Priority and have never had them slowed down by shipping over the weekend. Packages take two to three days regardless and it's already been four days, that doesn't even include the day it was shipped because I don't know what time of day it was shipped.
I will contact you tomorrow as soon as the mail comes if they are not in the mail tomorrow. If they are not in the mail I will need you to send them via an overnight service, I don't want you to try to schedule for overnight delivery, I want you to have them sent via overnight. If you cannot do that then I expect an immediate refund, otherwise Ill contact my credit card company to take care of the matter.
Thank you.
Mr. Brian De Leon
Post by: sexey21 on September 25, 2003, 09:59:00 AM
I placed an order last Wednesday the 17th and it was shipped the 18th of September 2003. Its Thursday the 25th of September and I still haven't received my chip.
As a side note, I ordered another chip from a different site on Friday the 19th of September and received it Monday the 22nd of September.
Post by: PM5K on September 25, 2003, 10:16:00 AM
Anyhow I'll have more to say later as I am in the middle of some things right now.
Post by: Thri||a on September 25, 2003, 12:57:00 PM
- sunday nite .. shipped the next day, and still nothing. The last update according to USPS is that it was scanned on 9/22, and nothing after that. So much for quick delivery in the same state.
GSU ---> might be time to look into providing FedEX or UPS service.
low-fat-al ---> http://www.usps.com/...trackandconfirm . GSU gives you a delivery confirmation, which can be used to track.
Post by: GameShopUSA on September 25, 2003, 02:54:00 PM
low-fat-al: I PM'ed you with your tracking #, also you can check in your Order History for more information on your order. Also your credit card was charged 24hours before it shipped, we do not shipped before hands for fraud, etc..
PM5K: You received your order, dated 9/23/2003?
Also we have expanded the past few months, we will have 2 more staff members who will be here live from 9AM EST and 5PM EST with a toll free number.
Also the postage is out of our hands, they are dropped in dropboxes but they make the dropbox cut-off time so that shouldn't be a problem.
Post by: low-fat-al on September 25, 2003, 05:43:00 PM
My card has a PENDING charge from you (9-25-03).
NOT CHARGED YET!!!!
I called my credit card to confirm this.
If you charged 24hrs before it was shipped then WHY did you tell me it was shipped on the 17th - 19th.
NOT specific on shipping date.
The tracking number does no good as I stated before.
With this qoute everytime I check it:
"The U.S. Postal Service was electronically notified by the shipper or shipping partner on September 22, 2003 to expect your package for mailing. Information, if available, is updated every evening. Please check again later."
You are just full of it.
Post by: Cabrill on September 26, 2003, 12:10:00 PM
Edit: BTW, Low-Fat-Al, that's a continuous message. That won't update until it's actually delivered. Don't ask why that's just how USPS does their "tracking". It's bunk, I agree. You gain no information whatsoever from checking that page, because by the time it's delivered and the page is updated to "delivered" you already know it's delivered, otherwise it wouldn't have been delivered. It's the result of doing it online, I guess. If you drop it off at a Post Office at the very least it says "Package recieved on this date, at this location" but when you do it online it just says electronically notified. Anyways, it's not his fault in this case, that's just lousy USPS service.
Post by: Thri||a on September 26, 2003, 12:17:00 PM
Post by: GameShopUSA on September 26, 2003, 02:02:00 PM
sexey21: Not a problem, what is your order #?
Post by: Thri||a on September 27, 2003, 12:57:00 PM
Order # is 338. Today is Saturday, and nothing was recieved yet. I ordered it last Sunday SO much for the post office delivering stuff on time .. IN STATE
Post by: GameShopUSA on September 27, 2003, 01:20:00 PM
Post by: PM5K on September 27, 2003, 02:57:00 PM
| QUOTE (sexey21 @ Sep 26 2003, 03:32 PM) |
| My Xecuter 2.2 Pro is missing the FCC Ribbon Cable. Can you guys send me another? |
If he can't help you out (maybe he doesn't have any spares) I can get you one for 10.00 shipped, maybe you can ask him to cover the cost.
Post by: hokk on September 27, 2003, 03:13:00 PM
Ordered Monday and never heard anything about it being shipped, so I emailed them Thursday. They claimed they had sent an email on Tuesday (which I never received) asking to verify my CC exp date. I replied to verify the date, and their response Friday night was that it would be shipped out today.
I'm usually willing to give vendors the benefit of the doubt on minor problems like a CC exp date, but it looks like a number of people are having problems getting their orders in a timely manner. I hope my order actually was shipped out today and I'll get it next week...I'll post what happens.
Edit: Received chip on October 2nd.
Post by: GameShopUSA on September 27, 2003, 05:28:00 PM
hokk: Your order was shipped today, please look at your Order History for a tracking and a email sent.
Post by: GameShopUSA on September 28, 2003, 07:14:00 AM
Post by: GameShopUSA on September 28, 2003, 02:42:00 PM
I have PM'ed you your delivery confirmation.
Post by: low-fat-al on September 28, 2003, 07:38:00 PM
I have had the confirmation number from you already like ten times....
It does me NO GOOD...
According to the USPS web site, and I have stated this earlier other posts.
DAMN IT MAN DON'T YOU FUCKING READ???!!!???
If I don't receive my order tomorrow Monday the 29th of September then I will dispute the charge and report you to the Better Business Bureau. I will then place my order with (http://www.modchipma...log/default.php) who seems to have a better reputation than you.
Post by: NGrey on September 29, 2003, 11:05:00 AM
Post by: Thri||a on September 29, 2003, 04:14:00 PM
Since this exhausted my extra funds for the month (or two) .. I'll have to work with USPS and do some lost package paperwork.
Post by: NGrey on September 30, 2003, 02:45:00 PM
Im sorry but this has gone on for way too long. With all the different replies to when my order was shipped to the delayed response in contacting me to fix this, has really turned this whole experiance sour for me. I'm just gonna have to go threw another company.
I would highly reccomend choosing another company. For people like me on a tight budget, this is a nightmare.
New info: Finally got a hold of someone and was told it never was shipped. I am reciving a refund and was offered a gift voucher. Which was nice.
Post by: hjo on October 01, 2003, 07:42:00 AM
Post by: Thri||a on October 01, 2003, 08:12:00 AM
Thats it. I have e-mailed numerous times asking for the tracer that GameShopUSA has gotten from USPS. I am filing for lost package and cannot recommend them due to lack of customer support. I have tried contacing them via e-mail and AOL.IM
Post by: low-fat-al on October 05, 2003, 07:12:00 PM
DON'T BUY HERE !!!!!!!!!
I ordered on the 17th of September and with no real cooperation from the web shop I have recieved nothing.
I have already disputed the purchase with my credit card and am going to buy at www.modchipman.com
Post by: hjo on October 06, 2003, 09:38:00 AM
Post by: shamo316 on October 06, 2003, 03:05:00 PM
Post by: GameShopUSA on October 06, 2003, 04:13:00 PM
low-fat-al: Please send your chip back when you receive it, we will provide you a full refund and shipping costs sending it back.
hjo: Your premod shipped global prioirty mail, give it a few days. Since it is a big package customs may hold your package up.
Post by: GameShopUSA on October 06, 2003, 04:41:00 PM
low-fat-al: Please send your chip back, we will provide you with a full refund + money back for postage.
hjo: Please give it a more days, global priority mail. Customs may hold it up due to size of the package.
Post by: dmack_901 on October 09, 2003, 09:30:00 AM
| QUOTE (BuffaloTrace @ Oct 4 2003, 04:04 PM) |
| I ordered an x-ecuter 2.2+ on the 19th of september. Received shipping confirmation the same day. Here we are Oct4th and nothing has arrived. Kind of irritating. I have been told it's an issue with USPS. That said 2 weeks is a bit much. |
Same exact story here. I ordered on the 19th and shipping confirmation the day after and as of today (10-09-03) I haven't recieved it. And that is that.
I AM NEVER ORDERING FROM ANYONE WHO SHIPS USPS AGAIN.
Post by: Compaqtable on October 10, 2003, 02:58:00 PM
I orignally posted to this forum on the 18th of Sept. It's now Oct 10th and I still don't have a Mod Chip (2.2 Pro) or Switch. Can someone from GameShop tell me if I'm actually going to get a ModChip and Switch?
Please pm me as soon as possible let me know what I need to do.
Thanks
Comaptable
Post by: torridum on October 13, 2003, 02:28:00 AM
Post by: GameShopUSA on October 14, 2003, 03:03:00 PM
torridum: What is your order #? We acknowledged people who ordered from 17-19th of September were having problems. We will check it out, majority of those packages were received.
The postal problem should now be solved, so if you have not received your order (9/17-19th) by the end of this week, please email us and we will work another chip to send out, or possibly refund your money. Also our toll-free number should up tommorow or Thursday. We will have a person answering phone calls, 9AM - 5PM EST time.
Post by: Compaqtable on October 15, 2003, 08:31:00 AM
If you have no intention of sending a working Xecutor 2.2 Pro Mod Chip and Switch please refund my purchase price and shipping costs.
Thank you.
Compaqtable
Post by: cYon on October 16, 2003, 07:38:00 PM
Post by: cYon on October 20, 2003, 12:18:00 PM
Post by: sunrat204 on October 23, 2003, 09:38:00 AM
After a lot of bitching on my part we finally got it to a status of shipped on 10/13/2003.
Guess what. STILL HAVEN'T RECEIVED ANYTHING.
Also ordered a mod chip on Monday 13 October, 2003 and the status is still Processing. When i asked them about it, they say that it has been shipped, yet how long does it really take.
I was very impressed with this company the first time i ordered, i received the order within a week. But now this crap, and twice. I will never order from here again, unless they make this up to me. I do not recommend this site to anyone.
Post by: GameShopUSA on October 23, 2003, 03:16:00 PM
madcap1: Our premods take 3-4 days to make and test, we were hit with a few newer Xbox's so we had to upgrade the bios to the newer versions. We are sorry for this, also your premod is ready to ship but we received about 3 various emails and 1 saying to cancel the order? We have responded to your email and we will get this situated right away, please respond to the email. Also we offered to give you $5.00 off of your premod also for the delay.
Post by: madcap1 on October 23, 2003, 09:57:00 PM
Post by: RMV on October 28, 2003, 09:07:00 AM
)14.10.03. - I place order
19.10.03. - I received confirmation, that goods is shipped out (USPS sign package 20.10)
26.10.03. - Local customs received my package
27.10.03. - I get my modchip and controller !!!
It's not fastest order, but I living in Latvia and it's acceptable for me. I pay for shipping to Latvia only 5$ !!! M$ no officially sell Xbox there and there no local Xbox modders and chip sellers
Sorry about my bad English...
Post by: sunrat204 on October 28, 2003, 04:38:00 PM
i Live in canada. How long does it take for something to reach customs. It has been 14 days since i ordered, and still not updated to processing.
Come on... Fucking person in Latvia can get something processed shipped and received before i can, what the hell is up with that?
I am really fucking serious guys. I need 15 Xecuter 2.2 lite mod chips, and i have had success with System-mod.com in the past and I will give them my buisness instead. If you want my buisness, find out what is the status on my DMS chip and don't tell me it's been shipped, and also make it up to me by some sort of discount.
This really is not a way to run a company.
Post by: bullsonparade on October 30, 2003, 10:34:00 AM
3 for 3 so far.
~bulls
Post by: sunrat204 on November 03, 2003, 04:57:00 PM
I ordered my Chip on Oct. 13, and I still have nothing and my order still says processing. I ordered 5 mod chips from System-mods on friday Oct. 31, and I received them today.
You obviously don't want my buisness. Cancle the order #410, refund the money (or i will dispute charges to the credit card) and i wish you luck running such a shitty buisness.
Post by: TheJackBlackShow on November 06, 2003, 04:25:00 PM
I am not accusing anybody of ripping me off yet, because I understand that orders can get lost and do in any business. I also understand that even without my order number they should be able to track my order with my credit card number or my log in name. Its all a mater of if they chose to do this.
If everything works out I will give my endorsement to Gameshopusa.com because it proves to me that when problems arise they are able to make things right. If not I guess I will eat my loss, in the understanding that you always take a chance when you are not buying from a brick and mortar retail store. I will just take my business elsewhere.
LOL, I do run my own small business and it would funny to turn the situation over to my credit department even though it was only a 50 some odd dollar.
Post by: GameShopUSA on November 06, 2003, 06:45:00 PM
TheJackBlackShow: What is the email address or last name on the account? Also did you receive a email 'Order Update' acknowledging it shipped? Also are you in the US or another country? You can PM me this info and I will have it taken care for you.
Post by: sunrat204 on November 16, 2003, 06:58:00 AM
I'm done.
Post by: Byrdclaw on November 17, 2003, 07:20:00 AM
Now, onto the bad part.
I placed an order on the 8th of Oct. and I still don't have the chip. Even worse, they haven't even physically shipped the order yet. But I'm getting slightly ahead of myself, let me start from the absolute beginning.
I'm a chip installer and I don't quite do the volume that I need to order multiple chips so I end up ordering one at a time for my customers. I ordered an xecutor 2.2 pro from system-mods and on that count I screwed up, my customer wanted a LITE so I emailed gameshopUSA to change the chip on my order. I checked the next day and saw a new email about my order being updated. It reflected that my order had been processed and it still showed the xecuter 2.2 PRO. I rechecked the website with the order number and it still showed the PRO. I replied to them and told them to please fix it or cancel the order and I would re-order the correct chip.
The reply email I got was that it was already changed and it made it sound like I missed something.. here's the exact reply:
Dear Sir,
You were shipped a Lite 2.2 and a cross link cable, you didn't get our email? You were only charged $44.98.
Regards,
GameShopUSA
In short.. no I didn't get an email, and I seriously doubt there WAS an email. Emails don't just get lost like that, they either don't get sent or they get sent to an invalid address.
Okay, so I can look past the lie now that my order is correct and I'm getting the chip that my customer wants. I recieve a tracking number and check on it through usps.com and it says that USPS was electronically notified that this item would be shipped. To this day it still says just that, the item is waiting to be shipped.
I emailed GameshopUSA about this order not being physically shipped and that I needed it shipped and this was the reply:
Dear Sir,
Please read the track and confirm FAQs,
"Q. What does it mean when I check on my electronic rate Delivery Confirmation or Signature Confirmation service mail piece and I receive a message that says "The U.S. Postal Service was electronically notified by the shipper or shipping partner on May 30, 2002 at 10:31 p.m. to expect your package for mailing?"
A. When you mail a shipping label using electronic rate Delivery Confirmation or Signature Confirmation services, the mailing information for your label is electronically sent to the Track & Confirm database. This information, in the form of an electronic file, is often consolidated and sent at one time during the day, often in the evening. This step indicates intent to mail an item, not the actual mailing date or time itself. Confirmation services do not provide actual mailing or acceptance information as part of the service offering. Confirmation of delivery or attempted delivery is provided."
We hope this answers your questions, we think because of the past holiday it may have delayed the mail.
Regards,
GameShopUSA
This absolutely infuriated me. As if I couldn't read english on the USPS.com site that clearly says the item hasn't been shipped, they send me a reply that says I should have read their FAQ that says... guess what... the item hasn't shipped yet. I was well aware of this before which is Why I specifially said to ship the item. So I sent them an Ultimatum on Wed. the 12th. to ship the chip by Friday or don't ship it at all and refund my money. Well, it's the 17th and The USPS website still says the chip hasn't shipped, and I still don't have my money.
My advice to others thinking about using GameShopUSA.com:
Don't
My advice to GameshopUSA:
1. Don't lie to your customers
2. Don't charge a credit card until you have PHYSICALLY shipped the product
3. Don't try to sell items that you don't have in stock (This is the only conclusion I can come up with as to why I don't have my customer's chip)
4. If in fact it was something you didn't have in stock them make sure the customer knows it is a PRE-ORDER and they will be waiting for days and possibly weeks for the item to be shipped out.
5. I should never, and I mean NEVER have to apologize to MY customers for YOUR lack of service.
Now, Please look up order #468 and refund my money NOW. My customer has already placed an order with www.system-mods.com and hopefully he won't have as many problems with them as I've had with ya'll. I'm extremely lucky that he hasn't dropped me as the installer altogether due to this fiasco and you can have my guarantee that right now I will never be contacting gameshopUSA to order any other products.
Post by: globin on November 22, 2003, 05:50:00 PM
One Happy Customer
Post by: GameShopUSA on November 24, 2003, 04:44:00 PM
Byrdclaw: You received your shipment, just a minor problem.
sunrat204: We cancelled and refunded your money as promised.
Post by: Byrdclaw on November 25, 2003, 08:43:00 AM
Thanks for sending out the chip and crossover cable, everything worked beautifully but I just wanted some better communication from you.
Post by: globin on November 26, 2003, 04:21:00 PM
Post by: Calo on November 30, 2003, 06:49:00 PM
Maybe just backed up in the mail, hopefully..
Post by: zach_morris_2000 on December 02, 2003, 11:08:00 AM
Post by: GameShopUSA on December 03, 2003, 11:02:00 AM
Post by: MyUtopia on December 03, 2003, 07:13:00 PM
Well, I recommended this company before and when I needed - I placed additional orders for two more Chameleons. BTW, they were selling their remaining stock for only $25.99 - I bought two of them.
I placed my first order on Wednesday 11/26 in the afternoon...then my brother wanted his XBOX done so I placed an order for a second one in the evening. Received an email on Thanksgiving day - 11/27 that the orders were shipped. Given the holidays - I was rather surprised that I received both chips today 12/3 (Less than a week and thats including Thanksgiving weekend!!).
For those looking for a deal - they've got the 2.3 Lites for 37.99. And if you use their coupon code - they will knock $5 off the chip (translates to free shipping). That's the cheapest of all Modchip sellers around.
Best Regards,
MyUtopia
Post by: ozzzo on December 04, 2003, 04:37:00 AM
Could you check on the status of my order?
Order Number: 538
it has been 6 days (4 bussiness days) and yet the website still saying "Order Number: 538" The chip was instock when i place the order so i am not quite sure what is going on. Thank you very much.
ozzzo
Post by: bigjj54 on December 04, 2003, 05:17:00 AM
Post by: mexanh on December 04, 2003, 09:18:00 AM
MX
Post by: robster49 on December 08, 2003, 02:24:00 PM
I've sent a couple e-mails to you guys today. Just wanted to confirm that my order is cancelled. Order number is 578. Thanks.
Post by: cYon on December 08, 2003, 05:21:00 PM
cYon
Post by: bigjj54 on December 11, 2003, 02:12:00 PM
Post by: bigjj54 on December 13, 2003, 08:49:00 PM
Post by: Byrdclaw on December 14, 2003, 02:03:00 PM
Post by: GameShopUSA on December 14, 2003, 03:47:00 PM
Post by: agibby5 on December 15, 2003, 03:51:00 PM
Post by: Ubitsa on December 22, 2003, 12:44:00 PM
Post by: umdebaba on December 22, 2003, 02:29:00 PM
Post by: soki on December 22, 2003, 05:00:00 PM
Post by: GameShopUSA on December 23, 2003, 05:26:00 AM
soki: Yes, if it is processing it has not shipped. We are receiving 2.3B's tommorow.
Post by: Terrorbyte on December 23, 2003, 09:24:00 PM
Post by: umdebaba on December 24, 2003, 03:49:00 PM
Post by: ozzzo on December 25, 2003, 04:39:00 AM
I ordered my chip back in november and still haven't receive it yet. The order number is 538. Please let me know what is going on. Thanks.
ozzzo
Post by: GameShopUSA on December 26, 2003, 07:29:00 PM
umdebaba: We received our Pro 2.3B;s, they were sent to our installer today and it should be shipped Monday. Also the crosslink will be shipped from another package, we also emailed you for your convienence.
Post by: Enygma on December 27, 2003, 08:35:00 AM
When Dec 22nd arrived, they said they would get stock on the 24th (they dropped the 24th as an arrival date obviously).
The 24th arrived and my order is still "processing". ETA of the chips had moved to Dec 30.
I received no emails of any of this info. I had to go to their website to find this out.
I did get a good price on it though. But if I don't get the product, then it doesn't matter how cheap it is.
Post by: BiGRiGNiG on December 27, 2003, 01:45:00 PM
Post by: sentlon on December 27, 2003, 02:07:00 PM
V9?
how long it take to ship to me if i order it ?
Post by: GameShopUSA on December 27, 2003, 06:32:00 PM
las^se: Got them, we also replied to your email.
Post by: lookformeb on December 28, 2003, 09:37:00 AM
Post by: Big Vito on December 28, 2003, 10:02:00 AM
Post by: leech on December 29, 2003, 08:45:00 AM
Does that indicate that my order has shipped?
Thanks
Omega99
Post by: GameShopUSA on December 29, 2003, 11:59:00 AM
First off, for all the X2.3B orders, if your status is still 'Processing' you did not get in the first batch. I am dispatching emails today about the issue. We are also a slighlty backed up on emails, we will be caught up with them tonight also.
sentlon: We have some V7 premods with the DMS 3 v2 ready to ship. We have a few V7 ps2's left and then will the v9 and the v10 come in.
Big Vito: Please check your email for the status. I am not sure if you were in the first batch or not without your order #. You will receive an email if it did not ship.
xikago: We also now do accept American Express, our merchant was taking a little longer. Unfortunatley when you placed your new order you were queued with the newer orders. I am sorry for this, we are receiving more chips early next week and I will next day them for you at no extra cost.
We are sorry for the delays for everything and the service on our part. We should be back in full throttle tommorow morning.
Post by: Big Vito on December 29, 2003, 12:06:00 PM
Post by: hardwiredmn on December 29, 2003, 02:23:00 PM
I will definately order from www.gameshopusa.com again!
THANKS!
Post by: xikago on December 29, 2003, 04:10:00 PM
I thank you for your offer of next day shipment for my order but I have cancelled it.
Had your website been updated and working properly I would have been able to get my chips in time but shipping them to me next week does not help me.
This has been extremely disappointing for me since by no incorrect action of my own, I end up with a delayed order and have to make my own customers wait that I am doing installs for.
I don't have an issue with delays due to the holidays but instead of putting my order at the end of the queue, you should have made things right by putting me back in the queue that I had started at with orders that would have been fulfilled by this current shipment. At the very least, earlier notification of the fact that my order would not be fulfilled on time would have been proper.
Thank you for your time.
Post by: GameShopUSA on December 29, 2003, 07:25:00 PM
xikago: I really am sorry about this, I filled as many orders as I could with limited supplies as all orders were not filled. Today, was our offical working today after the holidays. We are sorry for the delay of the dispatch of emails.
Also we do not charge anybody's CC unless we have the goods on hand and ready to ship!