kcornwell : i sent out a brand new chip via overnight shipping and will be in your hands on tuesday. I am very sorry for pane2k's reaction and behavior. That was rude and uncalled for and he handled himself in an unprofessional manner and i have dealt with him accordingly. Your tracking nummber and an apologie has been sent to you via email and pm. If you have any other questiosn feel free to send me a pm.
SMT rocks. I've heard horror stories about chips taking months to deliver, and being fake, and etc.
I ordered from these guys, had the chip in less than 1 week (Xecuter 2.3B Lite+) Popped it in my XBOX, and had NO problems getting it to work.
Good price, fast service, and I'll be getting friends to order theirs from SMT as well. Thanks a ton guys!
This chip rocks! The service was fast and the product rocks.
I'm gonna reccomend getting the 2.3pro to my friends!
invoice - 30151
order #30357
Great service, SMT has always provided the greatest customer service. What other modchip reseller has so many venues to contact the sales staff.. there's even a 1-800 number!!
Ordered 10 chips on Wed morning when they went in stock. Order went to "In Progress" that afternoon, shipped out Thurs. Evening and got to my door at 9:30AM thanks to FedEx. that's less than 48 hours!
Thanks again!
ORDER: 29126
another order, another success. went very smooth once again. these guys are as good as it gets. nice support in their channel, and they do business right
-nick
I order ALL my chips from SMT... I've never had ANY problems...
When the X2.3b lites finally came in stock (wed).. I order a large batch.. Well.. I paid for FedEx Ground $4. They sent it FedEx 2nd Day..no extra charge...
I received all the chips this afternoon...(FRI)
Thanks again guys..!!!
Order number: 29955
Another successful order from SMT. Two X2.3B PRO chips, which arrived in a few days, worked perfectly. Tracking info sent as soon as it was shipped. Didn't have a chance to track it because it had already arrived =)
Never had any problems with SMT and will continue to do business with them..
Thanks!
i have had 3 orders from system-mods. all of them have been wonderful, except i havent gotten any 5% off rebates in the mail for any of them, so i will try again
INVOICE NUMBERS:
30964 03/06/2004 1:42:06 pm $49.00
22221 12/12/2003 6:40:18 pm $80.00
20428 12/04/2003 9:29:17 pm $42.00
all of these i havent gotten rebates for in my email. if u could send them to lapagia@<take this part out for spammers>hotmail.com it would be appreciated
awesome product. works great. no problems at all. good customer service. Thanks guys.
Order#: 25508
Order #: 30909
Great Service!! as usual
SMT knows what they are doing. This is by far one of the(if not the)
best chip sellers on the web. I ordered monday. It came on
Wednesday. Fast Shipping and Great Product. I will always order
chips from them.
-mjkthirdeye
more lite and lite+ arrived!!! on sale right now
You people are the best known shop out there.. I love it, I'll start sending my other friends to your site, when they need a mod, or whatever really fast, I orderd my modchip on a Monday, or a Tuesday, and by Tomorrow "March 12th,2004 I'll be modding my xbox, super fast reliable people. great to do business with. This is off the subject but I'll be willing to add a link/banner from your site to ours..Just let me know.. Here's the invoice # 31258
Thanks
Dave Budness
www.augustinbethany.com
www.purevolume.com/augustinbethany
AOL AIM: ASADpunk182
Order Number - 31339
Excellent service
Super fast shipping
Order - 30801
I ordered on 3/5/2004 4x 2.3b lite. And till now the status is In Progress.
What is the problem? What went wrong?
When will i get my chipz.
TIA
order # 30281
Ordered Xecuter 2.3b Lite Plus on 2nd March.
Package arrived on the 9th March, containing a Lite -- not the plus I had ordered.
Posted a support question, after a couple of days got told to request a RMA.
Requested a RMA on 13 March, still waiting to hear back.
---
Update:
The RMA request disappeared off the perl help desk thing. No response from it at all.
Called last week, leaving my name, order number, phone number and details of my problem. Got zero response.
Called again today, same deal, no reply at all.
I will keep trying to get the chip that I ordered. I am not satisfied with the complete lack of customer service I have experienced so far.
Will update this post as time goes on.
Order Number - 31048
Great Service. Chip arrived as schduled, no delays at all. Replied to e-mails within a few hours.
Chips worked great too. Keeping in mind for future purchases.
10/10
Order Number 31048
Great Service. Chip arrived as schduled, no delays at all. Replied to e-mails within a few hours.
Chips worked great too. Keeping in mind for future purchases.
10/10
Orders: 31634 and 31312
Ordered 3 chips between two orders. Order sent same day or next day and was on my doorstep in 2 days. Top notch once again!!
my order # is 30100.
System Mod Technologies, a great company with awesome service. I ordered my first chip from them and after that great service, I will buy everything else from them. I do recommend this company to anyone.
Order 32059.
Ordered on Saturday.
Even though I paid by paypal, b/c I didn't click on link back the site, my order has been on pending status since.
i emailed and called and gave them the paypal confirmation number but no response back.
And since yesterday no one's answering the phone.
Finally, I asked to cancel the order yesterday but still no response.
I wish they'd resolve it or I have to get paypal to force refund.
P.S., I am pretty sure the site is a one person operation.
Order 30734 - Came fast, very good service.
Order 31693 - Order "pending" for almost a week now. They dont' return calls or emails. If there's something wrong with the order, I'd like to know so that it can be rectified. I needed the chip forever ago.
Order Number - 31862
"Order Notes: You selected to pay using PayPal,
But did not finish the transaction,
By clicking the link back to this site.
If you find this to be an error or have
paid for this transaction, Please Contact Us."
I used paypal and never got a "click back" screen and now I get this. Paypal shows a confirmed payment. I also picked the 2 day shipping - 4 days ago. I have spoke online with the customer reps and they said it would be a few days till it gets sent out. Still waiting and waiting for $10 plus shipping. Ill update when it arrives.
order #31442
Ordered an Xecuter 2.3b Lite+ and I received it right on time. Good service!
rainofire - Team Xecuter sent us some pro dip switches a few days ago. We ran out of them a feew weeks agoa nd were fillinf dip switch requests as bad pro's came in. The failure rate is low on these chips so we have not had too manny dip switches on hand. I have put you on top for a feew dip switches and they will be mailed out as soon as they come in.
snakeboarder - You forgot to click finalize your order at the end of the paypal receipt page. IF you fail to do this the invoice will be red falgged and we have to go in and look for the order manually. This is a very time consuming process for me. I have been very busy this past week with our down time early this week and the move were getting ready for.
donovanbaines - Pane foudn your paypal payment and has set it to go for shipping today. We are a 7 man operation just some people are not doing what they are told. No worries I have a solution.
bulldg85 : i sent out a washer via regular mail. It will be there in 1-2 days.
I've had a very neagtive experince with system-mods.com order #31440. I ordered 8 modchips from them and but only received 6 chips. I've notified them serval times through email and phone and still no response.
I have been buying computer parts online for years and have never had this poor level of customer support.
o and yes, i am being scarastic bulldg85.
Once again, SMT has the product I need & shipped it in a timely manner, HIGHLY RECCOMMENDED.
Order# 32280
Orderded x2.3b pro. First time I have ever used SMT. I waited a while (3days) before I started wondering what was going on with my order. Well after a lil digging I found out that they where moving to a new location. Thank god this was not a stocking order. Would have been nice to put the moving info on the mail page. Other than that the IRC room is the bomb, people seem nice and know what they are talking about. After they are setteld in to their new location I will place a stocking order. All in all I think they are a honest grp and I look forward to buying from them again!
order # 30450
First time buyer and first time shopper at SMT. Order arrived on time, everything that should have been in the package was and i was overall very pleased with my experience. Support channel has helpful people and almost always someone is around.
I do, however, agree with an earlier post about including instructions. It would be great to see even a simple 1 page laying out basic install and a list of weblinks rather than assuming the enduser will find all that he/she needs.
SMT gets a 9.5 out of possible 10. I look forward to doing business with you again!
| QUOTE |
Support Ticket 8494
System-Mods.
This is the 4th time I have submitted a support ticket to you. I have the 2.3 Lite + chips that has the issues with the power adapter. I have had no help on how to remedy this problem, and I have tried every available remedy online to fix this problem. I need some help, or a new chip. I was told that I could be upgraded to the 2.3b chip that doesn't have the power adapter, but I have received no response from your team.
Can you please help. Now that you have a new help desk system I would expect that you would be able to give me some kind of a reply.
Matt
User/Staff Follow-ups
Jive
10-3-2004-7:47
Dear Sir,
If you have a red chip, the 2.3a lite+ then there is definetly a fix for it. The simpliest fix requires you to splice into a wire. Take the cable with the two red wires that connect from your chip to you usb power adapter and cut one end (the end that leads to the power adapter) then strip the ends of the two wires and twist them together. this will now form a Y shaped wire. Take that end and splice it into the RED wire of either one of the usb controller ports. Then tape up and you chip will work normally. Align the chip with D0 and then when you turn it on, with the switch set to disabled, you should see both blue lights and the green light. Switch it to enabled, and you should see just the two blue LED.
If so put the box backtogether and you should be greated with the cromwell flashbios screen, unless you have a focus video encoder chip, but either way your DVD tray should eject and you should be able to flash the chip.
Hope this helps,
Jive
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suprduprmn
11-3-2004-3:07
EDIT TICKET RE-OPENED BY USER
Jive, I think that this is the worst answer that I have ever received from customer service. I bought the + chip for a considerable amount more than the soldered chip so that I wouldn't have to perform these types of mods on my system. I didn't want to have to deal with splicing. I would like a replacement for an obvious manufacturing mistake on both of the chips that I ordered. Matt
Jive
13-3-2004-02:13
Dear Sir,
I am very sorry, I interpretted your question wrong. As for returning the chip, just file an RMA and request that a 2.3b Lite+ be sent to you in exchange for the 2.3a that you have. I am not sure exactly how RMA's are handled as I don't work in that department, but they should be able to accomodate you. Once again, very sorry for mis reading your question, as I thought you wanted to do a simple solution (and your right, it is a simple solution to me, but might not be to you). So once again, very sorry sir.
Just put in a RMA request and you can even link the RMA to this support ticket, just write down, check support ticket #8494.
Thank you,
Jive
-----------
No File Attached
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suprduprmn
16-3-2004-09:47
EDIT TICKET RE-OPENED BY USER
Jive, Thanks for the response. I opened a new ticket on 3/13 and still have not heard anything back. The ticket is 8991. I would really like to get this resolved ASAP. Matt
Matt
17-3-2004-11:55
EDIT CAN I PLEASE GET A RESPONSE TO THIS??????????
Jive
17-3-2004-7:08
Dear Sir,
I'm very sorry for the continued delay, but I dont work for the RMA department, and I dont know exactly how RMA's are handled. They handle the tickets differently then us here at support so try them again? I will try to see what I can do in contacting that department.
Thank you,
Jive
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|
Well, that lovely RMA has been removed. Called system-mods.com today and they had voicemail that doesn't even tell you what you are telling it to do. "Leave a message after the beep". I have been trying to resolve this issue for months. Before I had opened 4 tickets and they were all removed with the new Perl Desk support system. I finally got a response after that, but no resolution. IF YOU HAVE NO PROBLEMS WITH YOUR CHIP YOU SHOULD BE FINE, BUT CUSTOMER SERVICE IS BASED ON HOW YOU HELP THE CUSTOMER AFTER THE FACT. Clearly something is wrong here. This is by far the worst service I have ever encountered. Buyer beware!!! Matt
ORDER#28910
Honestly, from my opinion I would have to say SMT is a little okay. Why? First off, I ordere a xecuter 2.3 pro chip which came in about 3 or 4 days for standard shipping, which was koo, but the thing was that my chip was bad. Second, they don't seem to answer their RMA's. You have to go to their IRC chat and talk to one of the employees about your RMA and they'll check it out and send you an email right away. What was good about SMT is that when I returned my chip for a new one, I got it back in 2 or 3 days and was priority shipped on saturday. From a scale of 1 to 10, SMT gets a 7.5 or 8.
| QUOTE (presh @ Mar 28 2004, 02:13 AM) | ORDER#28910
Honestly, from my opinion I would have to say SMT is a little okay. Why? First off, I ordere a xecuter 2.3 pro chip which came in about 3 or 4 days for standard shipping, which was koo, but the thing was that my chip was bad. Second, they don't seem to answer their RMA's. You have to go to their IRC chat and talk to one of the employees about your RMA and they'll check it out and send you an email right away. What was good about SMT is that when I returned my chip for a new one, I got it back in 2 or 3 days and was priority shipped on saturday. From a scale of 1 to 10, SMT gets a 7.5 or 8. |
u hope u read the news on there site. it could of been a shopping cart upgrade which was recently. or now they moved to a new warehouse or something. its posted there. 
this place is great, they run out quickly thought so when they get back in stock, buy it before its to late.
great company, excellent service, ordered 3 chips so far, got all 3 chips very quick, packaged very well and no problems whatsoever. about to order a new chip as well.
invoice numbers 24598 & 19383
Dear Customers,
To anyone who has experienced any problems recently we are very sorry, we have been very busy and in the process of moving our shipping department to a newer, bigger warehouse and trying to get our Cart system upgraded to our new 4.0 system so we can do things alot quicker, as for everyone who thinks we are a one man operation that is def not true, as we are pushing over 300 packages a day and that would be impossible for one person to do aswell as answer all e-mails and phones, if anyone ever has a problem calling the phones, be assured that it must be some problem with your line, as there is someone on the phones mon-fri from 10 a.m EST to 9 p.m EST, or the case might be that we are very busy and unable to get to your call, to anyone who has any current problems that havent been solved please pm me personally or call 877-762-2318 EST 993 and speak to me and i assure you that I will get your problem taken care of. Again sorry for the delays and Thank you to all our supporters.
Order Number - 32330
I ordered and received one X-Ecuter 2.3B PRO three weeks ago, and pray it works. My specific problems are as follows:
Firstly, this highly sensitive piece of equipment was shipped in an un-padded manila envelope, that had (understandably) been crushed and had obviously had (properly packed!) boxes laid upon it in shipping. Second, it was shipped without any static guard protection, a terrible way to ship an expensive chipset. Thirdly, the chip & components were held within the envelope in a flimsy cardboard box that, when pulled out of the envelope, had been pancake flattened. I just hope that when I take the time to install it, needless troubleshooting hours will not be spent trying to find out if your shipping caused the product to be damaged, or my installation.
I would be thoroughly embarrassed to ship a product such as this, in such a way, to customers who obviously know a thing or two about electronics. The extra effort in S&H for a small amount of additional care would have made my satisfaction improve vastly. I highly doubt I will bring my business back, and advise others to do the same.
| QUOTE (Zeeden @ Mar 30 2004, 08:58 PM) | How long does it take for something to ship to Canada?
I tried cancelling my order 2 days after I made my order and at that time my order was in pending status! They told me that I cannot cancel my order because my order was in progress. Its not my fault you guys took long to respond to it. Its now 2 weeks and still no chips.
Order #32143 |
Order cancelled and funds waiting to be cleared. Thanks
Invoice #31431
SMT has without a doubt some of the best service I have had from any online company. I ordered twice and both times they shipped the next day. Plus, if the chips werent in stock they are always restocked within a week.
This People are the best, fast shipping and good prices. I would definatly order again.
Order# 32617
Order #23123
Great service yet again.
2.3B Pro
Got here 2 days before they said it would. (I cant argue with that)
Will alwase buy from you.
Order #33065
Good service. Waited a couple days for them to change over warehouses, but then when they did ship my product I recieved it in less than a day.
not very happy. order #32707 was ordered on march 21st, and hasnt come yet.
when i ordered, my xecuter jewel was in stock. on monday the 28th, it said i could track my order on fedex. all it says is Package information transmitted to FedEx at 4:08am. even now on the 1st of april, it hasnt said anything other than that. not very happy, considering how fast other companies are... id give them 1/5 stars, for not contacting me, not updating anything, and very slow shipping time. i guess ill have to wait until the 3rd week... hopefully i dont have to buy another product from smt...
So on March 10th I placed another order with them for four mod-chips, cause my friends were all beggin' me to order ones for them since my looked cool, installed smoothly and operated really well. The order got placed, they extracted the funds from my account and the order was placed as "in progress" within the same day.
I thought COOL , cause thats what happened on the previous order. After a week goes by with the status of "in progress" I got in contact with them on the phone.
The person on the phone checked my order and was confused himself as to why it didnt get shipped out. So he said he'd flagged it and it would get shipped out by the 17th.
I smiled and waited... the 17th came and went. Then I called them AGAIN, ever so slightly annoyed.  I was told (via telephone message) that they just moved into a new warehouse the systems were coming online, so no shippments were going to be done till the 24th. Well that was understandable... move into a new place things have to be put in order. BUT WHY wasnt mine shipped out?
So I gave it till the 24th, 25th, 26th and on ward till finally I couldn't take it any more and I called them AGAIN.
The guy I talked to the third time, said that they would upgrade my shipping (which was one to two day shipping) and try to get it out for me that night. Awesome company that System-mods are, they redeemed themselves by shipping me four modchips OVERNIGHT. 
Even though my order might have accidently got swept under the rug, and then lost in the shuffle of moving, they quickly remedied the situation. So I'll order from them again and gladly make recommendations for others to purchase from them.
Order number: 31479
Order #33373
Ordered about a week ago, still "pending" . I understand that their still moving in , just hope that they finish soon, maybe work some overtime this weekend to get all these backed up shipments out and start allowing people to order daily again.
Order # 33107
My order has been pending since March 30th with no change. I have called multiple times and emailed them also to cancel it. I spoke with "Brad" on the phone on friday and he said he couldnt cancel my order because their systems werent yet functional due to the moving process. Well u know, thats bull crap. I want my order canceled the the charge removed off my credit card. They dont respong to phone call messages at all.
Very unsatisfactory service. Go to www.modchipman.com. He is cheaper and fast.
Order #32424 Order Date 3/15/2004 10:46:00 PM
Can u believe it?? my order was placed on Mar 15 (chips was in stock) paid by Paypal
20 days past, i have't got my mod-chip yet
I sent them emails, left them voice msg, but no responds
I went on IRC, asked their OP, they told me will ship out my chip next day
but couple days past already, still nothing yet
i wish i can cancle my order, and get it from someone else
i would never buy anything from them again
I'm very dissapointed with anybody or anything to do with SMT. I ordered a chip back when the 2.3(a)lites were the new thing. I have tried everything i can think of and have read in the forums to get it to work. I am not a newby at soldering and have moderate experience in electronics. I have repetedly tried to contact SMT by email and phone, only getting through on the phone once. With the phone call i made i was supposed to get a new wiring harness or something sent to me for free - i gave them my original order number and date to verify the information. It has been a little over three months now and I have yet to see anything in my mailbox from them. Also it seems impossible to get an answer over the phone - so here I am with a worthless chip, which i'm going to have to just buy another one from somebody else like xbox-chipz.uk or something, unless by some remote, slim chance someone who gives a crap reads this and can help me out...
| QUOTE | | Go to www.modchipman.com. He is cheaper and fast. |
Now since you are basically talking shit about a well established company you dont even know here is my experience with modchipman. First they sell me a 2.3A clone and swear up and down that it is genuine So i send it back and i m put on the preorder list for over 2 months. So I finally request cancel and refund nothing happened. Until My CC company stepped in and got my money back. A friend of mine also ordered from this modchipman character and was put on a 30+ day waiting list. I sat there with him day to day and watched him chat with kfree and it seemed that he did nothing but lie and make excuses and when he requested a phone # to speak to him he was simply ignored. He then ordered from system-mods.com and got his chip quicker than modchipman could process a refund and also ended up in a filled a charge back. So do your homework first cause modchipman is a 1 man show and thats it. Thats my opinion about modchipman i will only order from system-mods since they use a quality courier and i always get what i order and not to mention they only sell what they have in stock they have no need to use customers money to meet the order minimum that large suppliers require. Shady operator in my opinion. Take peoples money bull shit them for a month or two then raise enough capital to place an order. Very weak!!!
i had a rocky start as my order was lost in their migratiton. but blitz helped me out and got me a refund and a coupon if i want to reorder
not all are as helpful as him though
thanks man
I ordered an XBox mod chip from System Mods yesterday morning, and had it shipped overnight. It hasn't arrived yet and FedEx hasn't even received the package yet. I need it to delivered by tomorrow, and I would also like my extra shipping charge returned to me. But most importantly I need it delivered by tomorrow. Can anyone help?
Great shop! Am ordering again!
Order# 17665
| QUOTE | heh although we are not responsible for them, modchipman gets they're xecuter chips from us
bLiTz
SMT rep
|
You have time and resources to respond immediately to messages about rival webstore but you dont' have time to respond to any of the concerned order problems??? 
THIS FUCKING PLACE OBVIOULSY HAS FUCKED OVER THERE REP seeing as now i have been fucked by them ,, "garaunteed" on april 9th,,, hmm nothing,, it didnt get shipped uh oh ,, what happened?? uh uh uh uh ,, fuckin morons,, this has obvioulsy happened many times b4 im reading in these posts,, apparently they should not of takin fuckin orders when they were "moving" and told everyone if they were "you will not recieve a chip until we want to do something for our customers" BEWARE!!!!!!!!! STAY AWAY FROM SMT!!!!!!!!!
Sorry I forgot to enter the order number when posting. It was #33751. Just got the xecuter 2.3B Lite + shipped today (shipping only took 4 days over easter weekend) . I cant wait to test it out. Keep up the good work SMT you guys are awesome.
P.S. Give me that 5% off code I am buying more items from you very soon!!
Order - #32059
Still no reply to my fouth request for RMA.
 . It is now April 14th with no email and no notification of anything. Let me know whats going on guys.
Order Number: 32473
Order Status: International
Order Date: 3/16/2004
Still waiting for it to be sent. After nagging in the chat room every day i was told 'by the end of the week' 3 times. The third time I was given a partial refund, which stopped me nagging for a few days... But it didn't get sent.
Hate to complain but I just want what I paid for.
EDIT: Status is now "completed"! Either I jumped the gun in complaining here or these forums have an impact.
Order #33905
took a week before it was even shipped but that's understandable with move to the new location, this will be the 4th chip ordered so far and all my customers have been extremely happy.
good job SM
i origonaly delt with a diffrent company and they screwed me over. i was a little lerry SMT but they have exceded my every expatation. because of the great job that they have done all my friends boxes are geting done!
p.s.order # 26131
Order 35168
Before I placed my order, I called the sales department on 4/14/04 and asked that if I ordered it on the 14th, would I receive it on the 15th. They stated no problem, and since I was in Texas, I could just use ground shipping since most ground orders arrive in one day in Texas anyway (they are based out of Texas).
Placed my order on the site and checked my credit card. Yep, charge was posted within the hour. Checked the order status that evening, showed still processing. Had hope it would be shipped as promised on 4/14/04.
4/15/04 No chip when I arrived at home. Check their website, showed "Still processing order". Called and sent an email. No response from anyone. Around 5:00pm central, went to IRC channel and RICH said the order shipped but did not have a tracking number. I left a voice mail on their phone that if my order wasn't shipped, I would cancel the order via credit card company.
4/16/04 Checked their website again and showed "prepared for shipping". Not happy with that, decided to check my email. Wow, tracking number was there. The email stated "Delivery date due on 4/19/04" Now I'm kinda pissed. Check the tracking and it showed "Delivery on 4/16/04). At 6:14pm Central time, no package.
My recommendation: DO NOT ORDER FROM THIS COMPANY. POOR CUSTOMER SUPPORT. NO RETURN CALLS, NO RETURN EMAILS. POOR COMMUNICATION.
This will be the downfall of this company. I for one have a few ecommerce websites and know this: "Customer relations is #1". You screw over the customers, you will not stay in business long.
Because of this, I'm thinking about buying my own chips from a few vendors that I know in China. I might start my site up and show what customer support is about. Oh, who am I? I'm the person who went after Even Balance and had their Privacy Statement changed because I retained an attorney here in Houston. I'm like everyone else, treated fairly, I'm cool, you screw over the general public, I'll get the attention that is needed to shut down a company. THIS POOR CUSTOMER SERVICE NEEDS TO BE RESOLVED ASAP!
Quibbly
[email protected]
This is the 2nd time I ordered. No issues at all, quick shipment good packaging. I will order again.
So long guys
Zlikezebra
Invoice: 29467
I have to admit it took forever to get my jewel, but you all were going through some moves. Hang in there guys! Keep working hard. I will keep coming back.
order # 32728
I would just like to briefly remind people that comments have to be approved by a moderator first.. you don't need to submit the same thing seven times. This isn't to censor anyone - it's to keep these feedback threads crap and flame free, so potential customers don't have to read 10 pages of crap to read one well-written review.
Sometimes they can take up to four or five days to get approved.
[end message!]
| QUOTE | I would just like to briefly remind people that comments have to be approved by a moderator first.. you don't need to submit the same thing seven times. This isn't to censor anyone - it's to keep these feedback threads crap and flame free, so potential customers don't have to read 10 pages of crap to read one well-written review.
Sometimes they can take up to four or five days to get approved.
|
| QUOTE | Posted on Apr 24 2004, 08:14 PM
Order: 33633
I received my order about a week ago
which was good service....
But all the wireing was missing, the only parts I received were the main piece and the part with the switch..
So am I screwed, or will you take care of me?????????
|
I am back 100% and taking care of everyone that needs takeing care off. we have a new chip packer and he works so hard to he doesent even need my help. This basically means i have been releaved off packing unless its large orders. I am manily hear now for shipping out late orders or people whom are having problems. If you have a problem or question regarding your order feel free to pm me. I will adds oem new products to the site and premods will be back by the end of the week. Low Low price
Order # 30348
I originally placed the order and all of the product I wanted was indicated as in stock ( two X-Ecuter 2.3b Lite+ and one PC USB to Xbox cable).
Two days after placing the order the chips were listed out of stock and my order had still not been shipped. On the page for the mod chips it said they were out of stock however ever order marked as "pending" had been filled. Well my order was mark as pending but it was never filled.
One week later the chips came in stock and my order was filled and sent out. So far I had no complaints, that is until I recieved my order.
I recieved my order and was instantly worried simply by the packagaging the chips were in (or lack there of). A small paper thin box which was ripped, crushed and torn and inside the chip(s) were in a single layer of 1mm foam wrap. I opened the box and to my amazing found a 2.3b X-Ecuter Pro chip and nothing else.
Just to remind you I order two X-Ecuter 2.3b Lite+ chips and a USB to Xbox cable and they sent me one 2.3b Pro chip instead. Not only does this do me now good as I can't solder I needed two chips and the usb cable. Not even to mention the massive price difference between what I paid for and what I got.
I immediately gave them a call and left a voice mail on their system with my Name, Invoice number problem as well as my phone number and email.
5 days.... nothing, ok maybe they are busy.
2weeks later.... nothing, ok so I'll try them again. Phone call #2
2weeks later.... Ok lets try emailing them..No go there either.
It is now almost 2months after my order and I have yet to even hear from these people. If I don't hear anything by the end of this week I will be calling my credit card company to report this transaction as fraudelent due to non-delivery of purchased goods.
I'm happy for all of you who have had good luck, however I will most certainly never be dealing with them again.
Phil Thompson
[email protected]
**EDIT**
They are making it right and shipping my other chip out to me. It was all a big mixup, and im ordering 2 more chips right now from them. They are willing to bend over backwards to help their customers.
**EDIT**
Ok, hopefully things will work out, but right now i am freaking out. I paid $95 for 2 chips, a 2.3 pro and lite, with overnight shipping. The pro was for myself, and the lite was for a customer. The fedex guy showed up with an envelope, it had the 2.3 pro in it, no lite. I went to the #SMT IRC channel, was asked for my order number (36569), then ignored for the rest of the time i was in there (am still in there) Now their site will not let me check the order status, it says "under construction" when i try to check. I do not have the time to deal with people who just want to rip off their customers.
SO i paid $95 to get a $40 chip, i learned my lesson, only deal with reputable companies, SMT is not one of them. Do not buy from them.
| QUOTE | nietzsche Posted on Apr 29 2004, 05:08 PM
Order# 35156
Placed on 4/14/2004 12:57:00 PM
Status: "Ready To Ship"
I, too, have been taken by these guys. It seems that I would not want to do business with any company that:
1) Cannot send a product out its own door after 2 weeks.
2) Has ZERO support via a published phone number.
I cannot possibly recommend these guys; I'm at the point now of giving system mods the weekend to respond to my email, and then I'll just get my credit card company to issue a chargeback. This has been an ATROCIOUS experience.
Shop elsewhere; these guys are iffy. I should have read this thread before ordering.
Mr. Tom Posted on Apr 27 2004, 07:10 PM
|
Your package was shipped via 2nd day today. If you have any problems getting through on the phones is mainly due to all reps being busy. If you pm me the time you called i can see who was on during that time and i will keep an eye on them.
| QUOTE | Mr. Tom Posted on Apr 27 2004, 07:10 PM
Ok, hopefully things will work out, but right now i am freaking out. I paid $95 for 2 chips, a 2.3 pro and lite, with overnight shipping. The pro was for myself, and the lite was for a customer. The fedex guy showed up with an envelope, it had the 2.3 pro in it, no lite. I went to the #SMT IRC channel, was asked for my order number (36569), then ignored for the rest of the time i was in there (am still in there) Now their site will not let me check the order status, it says "under construction" when i try to check. I do not have the time to deal with people who just want to rip off their customers.
SO i paid $95 to get a $40 chip, i learned my lesson, only deal with reputable companies, SMT is not one of them. Do not buy from them.
|
I sent out your other chip today via 2nd day. Sorry about the error the new packer messed up. Please excuse the new guy Phweedo: your correct order was shipped out today. please excuse the error and take the pro as a gift form us for the error.
| QUOTE | 2) Has ZERO support via a published phone number.
|
| QUOTE | My order number 35503
I have placed the order on the 4/16/2004, 4/16/2004 12:27:00 AM to be exact and today is 05/04/2004, still no sign of my order or email from the company or replies. So WHERE IS MY ORDER??? What kind of customer service is this? No follow-up, No Replies.
|
Alright now dont madcow on me your order was shipped yesterday via dhl and will arrive in 1-2 days. I checked the ticket system and have not seen any emails from you. How did you try to contact us?
Great Service AAA rating. Ordered at 9 pm tuesday night. It shipped Wed arrived thu. They packaged my ordered very well and and i got my mods earlier than expected. I have been purchasing mods from these guys for the past month or two and the service is back to being fast as it was when i first started purchasing mods. I have gotten ripped by someother official teamX resellers and i have to say that system-mods.com is the only place to shop. Great Company IMO. I truly believe most of these posts are over exagerated and no one posts a follow up. I see that they work on everyone's case and get theire order taken care off but it looks like no one posts a follow up. Just a bunch of shit talkers complaining about no response etc. I have called them and spoke to a tech 9/10 calls so for some one to say that no one answers the phone is a liar that called once let it ring a few times then hung up. Sometimes people are busy so try calling back happens at my work all the time. Theire phone staff is very polite and knowledgeable.
order: 36149
I placed my order on 5/3/04 and expected it to ship the same day since I ordered it before 3:00pm. It is now the 6th and I have not seen my order. I have sent several emails to the company, but noone has gotten back to me. This company has good prices, but the worst customer service I have ever seen. I would expect after 4 emails, they would at least answer one. I am not trying to be a jerk, but to me customer service should be number especially when someone has already taken your money.
My order # is 37359.
Even though I never received and email from them nor did their order status page ever say it shipped, I did receive my order. I placed the order on Monday and received on Friday which is very exceptable. My only complaint about them is that they don't seem to answer emails or update the order status page often. Outside of that everything arrived just fine.
Thanks.
| QUOTE | thill Posted on May 7 2004, 03:58 PM
My order # 37279
Just want to know when will you ship out my order? sent an email got no answer! thanks |
Your order was attempted for delivery on the 7th and you ordered on the 2nd. So it came in 5 days Thats normal time frame fro ground packages. Your email was ignored because it was already intransit and your tracking # was posted in the caart today. If you can please edit your post with a follow up that would be great and we can find out how we did. We appreciate your business and hope to see you again soon just be a little bit more patient next time . Enjoy your mod. | QUOTE |
vincentw56 Posted on May 6 2004, 12:55 PM
I placed my order on 5/3/04 and expected it to ship the same day since I ordered it before 3:00pm. It is now the 6th and I have not seen my order. I have sent several emails to the company, but noone has gotten back to me. This company has good prices, but the worst customer service I have ever seen. I would expect after 4 emails, they would at least answer one. I am not trying to be a jerk, but to me customer service should be number especially when someone has already taken your money.
My order # is 37359.
|
Were sorry we didnt get your order shipped out the same day we got extremely busy on the 2nd and 3rd. It arrived by the 7th so thats still in the 6 day category for ground. Speedy dhl ground got that to you in 2 days which is awsome all the way to IN.
Thank you all for the great reviews as you can see everythingis coming back together nicely. If you guys would do us a favor and write a review for us on Reselleratings and to help us bring back our points. Everyone here would apreciate it. Since we re working hard every to get things goign the right way again. The move was a month long journey and took forever to get everything up and going.
We also switched our courier service over to DHL (Airbourne Express) and that put a few delays on us well. We have a extra packer here and our international order processing system is going to be at the same speed as the domestic orders. We are in the process of writing soem software to fully automate the label generation for both domestic and international orders.
Acessories are marked back in stock and our custom painted systems will go on sale next week. We have premods coming back with a new low price and massive size hd's.
The Canda store is all ready to go for the exception of the shopping cart giving us problems its ready. We have been having some problems with it and are thinking about switching to another system specialized for mass distribution
Lite+ are back instock.
Your Order: 37520
This is the second time I have ordered from system-mods.
Im extremely pleased with the product and the service. Expect me to order from them again!
My order number is 37349 for my last order. I have been ordering quite a bit from system mods and i recomend all my friends to go there. i dont place large quantities, but usually 2 - 4 at a time. Ive never had ANY prollems with them, they seem to come here SOOO fast, im so surprised every time. All the chips have worked out perfectly and i love this service!!! I just wish i could help out the load they handle by helping sell, mod some boxes, just whatever. But its kewl, love the site. VERY TRUSTWORTHY!!!!!!!!!
Sincerely - Jared
Order # 37693
I've bought from SMT many times and I've been pleased with there service everytime.
They have great prices,
deals on buying in larger quantities,
and just being the fact that you get what you pay fo,r and what you get is an official Xecuter chip is #1 in my book.
-crackbaby
Order #34969
As a last resort I am posting here:
I have sent several emails, all were met with slow response times.
The phone number is a joke no one ever answeres the phones and its difficult to find the correct option to actually leave a message.
I received a call back from some guy named John, on one of the few messages I left. He told me my order was to be shipped immediately and the shipping was to be upgraded by FedEx. This has yet to happen, i have no tracking number, nothing.
If anyone has further questions feel free to ask I have several misleading emails and am thinking of converting my voicemail message to .mp3 if anyone wants it.
Apparently this guy's voice matches the voice on the menu system.
Thank you,
Justin
zangmann : We shipped your order out once back in april Fedex lost the package (Not our Fault) So we offered to reship it for you and fille a claim with fedex. You accepted it now unfortunately we were out of lite + and your order was placed ON HOLD in the cart. John gave you a call pack following up on the case after you left a msg. He also tried calling you once he found out the lite+ were out of stock. The lite + came in on Monday evening and your order was shipped today. Thats pretty good in my mind. I can understand your frustration but in no way have you been kept in the dark and in no way have you attempted to contact me to get the matter resolved right away. So your skipping a few steps before you hit the forums. A little quick on the trigger finger? Your order was shipped out today vi dhl and your tracking # was posted in the cart and emailed to you. thank you.
Invoice Number: 38286
Second think I have ordered from them and I have not had any problems with customer service at all. Very prompt to get order together and ship. Would order again in a heartbeat.
Mark
Quick on the trigger?
The order was placed A MONTH AGO today. 1st the order was left at my door, which as you state on your website is against your policy:
"All packages sent via FedEx, will need to be signed for, even if you have a waver with fedex. This was put into place to help stop fraud orders. We keep all signatures on file, and will persecute all fraud orders placed. "
Ok thats FedEx's fault. I immediately contacted your company and was told by someone with the alias "blackwolf" that it was MY responsibilty to get a claim number by filing all the necessary paperwork to FedEx.
(This I found out later was untrue as it is the SELLERS REPSPONSIBLILITY to make sure the merchandise gets to me)
So i took care of that, FedEx has yet to contact me, but thats another story.
After that I sent several emails and attempted many calls (the phone system is still a joke by the way) and was returned a voicemail friday night (8:00 EST) that John noticed the shipping error was FedEx's fault and requested that the service be bumped up to a faster shipping process. (This did not happen by the way)
So, I checked your site monday and my email, nothing. Website says chips are still in stock. I checked the site Tuesday, nothing. This time the site says my chips are out of stock. Stil no response or call from John as you state.
In the mean time, I need a chip, so I promptly visit divineo.com order the chip via paypal with no porblems. I later received an email from them (On Saturday none the less) stating my chip was out of stock, but since when I ordered the website did not reflect this I was to get upgraded, overnight shippping. The chip arrived in stock there on May 3rd, I receieved the chip May 4th, no later than 5 days after my origional order.
THAT is service my friend.
So you got the chips in stock Monday, it was Wednesday evening when it finally shipped, what took so long? Does your company have many customers that placed their orders a month ago and you had to fill all their orders before mine?
I doubt my order would have been filled if I had not contacted you here.
I patiently await my order, in the mean time I have recommended 2 seperate friends not to order from the xbox sponsoring system-mods.com, but from a reliable seller, divineo.com.
It is not I have that jumped the trigger, it is you who is slow to action.
Thank you,
Justin
Fastest shipping arround 5 orders in all shipped with in 1-2 days. Thanks guys. keep up the good work.
P.S. Package was a bit squashed but all contents were present.
-Dean
Order # 39173
Extremely happy with speed. I order this Tuesday afternoon and received it Wednesday around noonish! Wasnt too pleased with packaging though. It was in those big yellow envelopes and the delivery person just crammed it into my mailbox..but i checked the product and it seems all intact. I just expected electronics to be packaged more securely.. but hey just as long as the product works. Will install later on this week!
Thank you Sytem Mods!
Positive Experience!!
I recently ordered a Xecuter 2.3b Pro. Placed order on Sunday evening, email notifications were sent daily to let me know that it was packed on Monday and shipped out on Tuesday. I received it in good condition on Thursday. Well packed and in original box. Thier irc channel #smt is an easy source of support. I would recommend them and will use them again.
; especially when they told me I would have to RMA it, pay for the shipping, and wait to get reimbursed and get the right cable. However, when I completed the RMA, they emailed me and told me not to worry about shipping back the old cable. They would just ship me the new one; and believe it or not, the very next day my cable arrived  . Now that is awesome RMA support , especially since I had been needing the cable for about 5 days. They got my vote.
so i did
and i could'nt me more happy
my product came next day and all the parts were there in perfect condition, as promised. 
their prices were phenomanol and i am thrilled with the results of my purchase. i am a gaurentted returning customer and, to anyone who asks system mods is my first place of recomendation
cheers to SMT:
SMT....AMAZING>>GREAT PRODUCTS>>GREAT SHIPMENT>>GREAT PRICE>>>GREAT PLACE!!!!!!!!!!!!#1
Order# 39039
Order #38798
Ordered an X2.3b Lite + and quickly received it a day before expected. Great quality product - running on my 'box right now. A+ service.
lite+ are back instock.
lite's will arrive some time next week.
39719 Packed 5/23/2004 11:11:00 PM
I definately ordered Sunday night, and it is now Tuesday morning and it still hasn't even been sent out yet.
I have got to say I am disappointed.
Orded my lite + on the 23rd, and didn't ship 'til 25th.
Why then, did I spend extra money on 2 day shipping?
I'm just glad I didn't spend more.
UPDATE:
True, it shipped a full day later then expected, however, DHL (Their shipping service) delievered my 2 day mail in 1 day. This being said, I'll be happy to do business with you guys again.
Order number 39450. This is the 3rd lite + chip that i have bought. I love them, easy install and sweet xbox live switch. Super fast shipping.
Well, either SMT has lost whatever professionalism they used to have, or I am very unlucky.
In any event, their service has been horrific. I ordered a product from them that has never arrived, and they have done absolutely nothing to rectify the situation.
Their toll free number dumps straight into voicemail that doesn't seem to get checked. My trouble-tickets have been met with nothing more than automated responses.
My advice is don't buy from these guys until they get their act together. I don't like being cheated, I and I suspect you feel the same way.
order # 39853
Thanks for all the help
Order #39788
Great service and quick shipping. My recent order arrived a day earlier than scheduled.
Also ordered a pre-modded box from them that works great. Customer Service is also top notch. I couldn't be happier with my purchses! I will definitely order from them again in the future and have already recommended them to a few friends.
Keep up the good work!!
Awesome to deal with. Great shipping and support. Dont bother with anybody else.
Canto
Just wanted to say that I've ordered several mod-chips through these guys. Everytime they were fast and professional. I can not stress enough how great these guys are. They are my one-stop mod-chip shop!!!!!!
Invoice number :39873
Great service..Shipped Quickly and promply suplied me with a tracking number. Will make shure to do business with again!!
All of us here at smt would like to wish you a happy memorial day. We will be closed monday for memorial day and will be back on tuesday.
We are having a memorial day sale so just enter this dicount coupon and it will take of 10% of your final check out price. It has to be entered or the discount will not be applied.
code: mem04
We will resume shipping on tuesday with a new piece of software we developed our selves to speed up the shipping process and cut time by 30-40%. We look forvard to your order since our shipping department received a transformation.
Please be carefull and have a safe week end.
| QUOTE |
bryanp Posted: May 25 2004, 04:36 PM
Orded my lite + on the 23rd, and didn't ship 'til 25th.
Why then, did I spend extra money on 2 day shipping?
I'm just glad I didn't spend more. |
Im sorry bryan but on mondays we are extremely busy with shipping the week ends orders and dont always get everything out. I do apologize for the 1 day delay but 1 day is not bad at all it was still shipped with in 48hr's whihc is pretty good. I hope you enjoy your chip and look forward to serving you again.
have a nice day
Nolga, read my post UPDATE.
You guys came through, don't sweat it.
Good shop, nothing but postive things to say.
Chip arrived It was packaged extremely well and it was here a day earlier than expected. If you want a modchip buy it from them. They have all the right tools for a great company and stand out in the crowd. SMT all the way.
10/10 greatest mod company arround.
Invoice 40217
Great site. Glad you ship to APO's. Only wish you could have mailed my mod chip to mine. But what ever. 9 out of 10. Ill be back for more items.
-PaPPy
This is the only Place to get your chips great price, fast shipping and they work every time
This is the second time I have ordered from SMT. They are great! Fast shipment and high quality products. What more could you ask for. I will definately continue to use SMT.
Invoice/Order # 39731.
Once again, SMT has provided me with the hardware I needed to get members of the xbox-modding world up and running.
I have ordered from SMT before, and will continue doing so as I have never encountered a problem with anything I have purchased or have never had shipping problems. They seem to be continually working on their online-shop system, which is great.
Thanks SMT -- I will be back.
order no. 30484
great seller. i have used 3 times. i have recommended this site to many of my friends.
if i was to do it all over again i would definitly choose smt
Hey i have ordered from www.system-mods.com over 4 times.. they are the best. and keep getting better every time i get a mod.. They are the only mod store that i can trust 100 % to get gueniune xecuter modchips and to actualy recive it after i payed for it....
here is my Order Number Is: 38940 for proof that i have done buisness..
this is the only site i will buy modchips from.....Htttp://www.system-mods.com
Email me with any questions....
[email protected]
or go to my site...
SchuetzTech.cjb.net
Invoice # 40643
When I ordered my first chip I really got dicked around I waited for 3 months to get my first chip and they sent me the wrong one and that was with two days shipping!! Then when I contested my chip on the phone they said i had recieved the correct chip but missing the usb daughter board. I ordered a xecuter 2.3 lite plus. I had recieved a xecuter 2.2 lite plus. I recieved the extra parts which didn't even fit on the chip. So I called back after making an awesome discovery that on their own web page when you click on the xecuter 2.3 lite plus section at the bottom they have a picture of a xecuter 2.2 lite plus the picture matched the chip i had recieved and the actual picture if you save it to the desktop on your computer read an x22plus-lite.jpg. Fucking Hilarious! I pointed it to the guy at SMT. I want to say thank to an employee at SMT His name is RICK with a mysterious last name I don't know. Rick was the guy who set eveything straight for me as he sent me a new xecuter 2.3b lite plus and I sent back my xecuter 2.2 lite plus. I recieved his chip in like 3 days after getting a shipment statement the day I called!!!! THat was great. I have bought now 3 total xecuter 2.3 lite pluses and am happy with my second and third shipment as they are fast and i got the right chip. Thanks to Rick He helped in releasing the power of my xbox! Someone get rick a beer or some other mind altering substance
Thanks SMT and Rick,
Dave (AssKicker)
Will you guys be selling the HDLoader software for the PS2?
http://www.hdloader.com/
| QUOTE | Ridley Posted on Jun 6 2004, 05:26 AM
Invoice 41356, best online experience in a long time. Their systems let you know where your order was at all times.
Can't wait to get it installed!
Nolga I replied to your pm and am just wonderin if you have found anything out, cuz im still waiting on my chip its been over a week now. Please let me know soon!
Order Number: 40647
Quickest shipping and best customer service. Excellent seller.
Order #40538. Great product, does everything I want it to. And it even works! I have had to many bad ps2 mod chip expierences, and to jump to a new platform and have 0 problems is great. Incredible shipping. Thanks alot.
Russ
Order number 34652
I placed my order on 4/11/2004 and have yet to recive any thing. I sent a number of emails asking what was going on and eventualy for a refund. I have gotten no reply and it is 6/13/04. Please help me.
Dewzer
There was great service and it was real fast. I'm using them again for sure! My order number was 39405
I have ordered 2 modchips from reseller ratings and have nothing but the best to say about them. They have a great selection, professional site, and great delivery times. I would never hesitate to use them and only wish that they sold more stuff than just modchips and mod scene stuff.
Premods are back after a long time of no premods were back !!! ohh yeah the price's were dropped also. 200 gig and 160 gig systems will be available this week.
All the jewels have been added also and the light kits will arrive here this week.
Lite and pro prices were slashed check out the site for the new price.
Thank you all very much in making smt the #1 mod site ever. We will continue to add new products to the cart every week.
There is a major surprise coming at the end of the week. Even though our x3 sample is scheduled to arrive at the end of the week thats not the suprise.
I have had awesome experience so far with SMT. Three order delivered on time without issues. It would be nice if they can take back orders for their popular items.
j
Order # 35570
I was very pleased with System-Mods in over all satisfaction. There was plenty of pre-sales information so I knew what I was buying.
Their support staff is knowledgeable and helpful. I called them with questions and they were very patient and directed me to where I could find all the information I could need. The order process was simple and efficient.
Shipping was great. I ordered on a Friday, sent it ground from TX to VA and had my order less than a week later.
I will definitely be doing more business with this company.
Thanks again for fast service got my stuff in 3 days
Order#41055
Order # 41916
This is my fourth order from system mods, and everytime it's great. I recieve my order within 3 days of ordering it. Scale of 1-10, System mods is for sure a 10!!
The store itself is great and the product is good but...
I ordered this product on Friday(at 2p.m. CST) and it wasn't processed untill Monday afternoon.
But the shipping was prompt.
Your Order: 41990 I got my order overnight delivery, great service fast shipment. What I've come to expect from system-mods
Ordered x2 from system-mods Monday the 14th. 2 day shipping. Was shipped Tuesday the 15th and recieved at 9 a.m. this morning (Wed. 16th.). Was a little leary about DHL shipping, but they were extremely fast. There site said it would not be delivered until Thursday. Excellent service... will gladly order from System-Mods again.
oops...from the post above. Order number is 41772.
Order #41749
No problems with order, but shipping was kinda off. Was told it shipped on Monday, was charged and given tracking number, I recieved two emails saying it had been shipped on Monday. Wasn't till Tuesday night when it was shipped, the day I was told it would arrive. Package was left on the middle of my front porch without a signature, this I do not like as the crack addicts next door will steal packages and sell whatever is inside for crack money, out of all the people in the neighborhood I live next door to the crack addicts. Should have stuck with Fed-EX instead of DHL.
order # 36341
great service, and quick shipping. Can't wait to order my X3 from them!
Order #41798
This was by far the best experience that I have had with a modchip vendor. Ordered five X2.3B lite + chips and all arrived in excellent time, was even upgraded to overnight free of charge. Will do business with again!
-sharkmont
Order #41938
Wow, I was amazed at how fast I received my order. DHL 2 day took only ONE day (since we're both in Texas) and I even got a free chip! That is unbelievable! This is the first time I have ordered from system-mods and I wish I would have started doing so a lot sooner. I will definitely be back.
AAAAA+++ Would do business with again!!!!!
The new DHL delivery is so much better! My order via groud shipping arrived in only 3 days! Great job!
Order # 41953
#12406
I ordered a pre mod back in September and everything has gone great. My neighbor ordered from system-mods shortly after he saw my nex Xbox. My brother will be buying one from them soon, and so will one of my girlfriends. Keep up the good work.
Quick service, middle of the country...quick shipping
Order # 41918
This is the best place on the internet to buy mod chips! I ordered my chip on Sunday afternoon, it wasn't shipped until Tuesday, and I then received it on Friday. The strange thing about the shipping was the order tracking. According to the order tracking, my order was in my hometown at 9:00AM Wednesday morning, but for some reason it wasn't delivered until Friday at noon. Shipping time was still good overall. Everything looked good in my order, just need to install it and try it out. Knowing me I'll ruin my xbox, but let's hope for the best shall we?
Don't hesitate when buying from System Mods. They have a great site, products, and awesome customer service that helped me answer all my questions. Keep up the great work guys!
-David
I ordered an xecuter 2.3b lite + chip from them, recieved it 2 days later, and i paid for ground shipping! Very easy to order and contact. The Live Chat is amazing, they tell you everything your doing wrong or what you need to do to fix a problem. Site is great, 10/10 on my scale. AA+++++++++, if i plan on buying another xbox mod, its gonna be from them!
Order #: 42432
P.S Only prob was the package was left on my porch, no signature or anything, but it was fast as He!!. They could atleast ring the door bell right?
this will be my first time ordering a modchip, i order a Xecuter2.3b LITE+......i just order it like on thursday, from all the good feedback i been seeing about System-Mods......i don't think i will have any problems & hopefull i'll get it shortly
Order#: 42677
| QUOTE | order #42018
I'M TOTALLY DISGUSTED WITH THIS VENDOR
To make a long story short, I ordered on monday, 06/13 by 9:30 with next day DHL delivery, completed paymnt by pay pal 9:30am. Order never got shipped until 06/16 2pm. system mods, after 5 calls, 2 messages left, 3 emails none ever answered, claims I forgot to press "finalize" on paypal after paymnt. such option was not availiable. After shipping 72hrs after order is paid, DHL managed to do not deliver next day alledging "mechanical problms with plane". Next day, 06/18, 120 hrs after paying for my 24hr delivery, DHL finally decided order was lost in transit and a trace will take place. such trace should not get an answer before monday, 06/21 by 5pm, over 200hrs after my 24hrs delivery order was paid.
System mods never answered my messages or emails I called sales support over 20 times and just once got somebody to answer the phone during these last 5 days.
Until now, 06/18 6:15pm et not a single word was heard from system mods.
I hope they make it up somehow cause that doesn't look like the way they do their job usually.
But why they never pick up the phone or return calls and emails? I know they are there! |
I was put aware regarding your situation yesterday afternoon and worked on the case imeadeately. Now as far as the shipping goese that was dhl's fault not ours. They screwed up and are now paying for it. I gave them a mouth full yesterday. I was told you did also Now usually we wait for the insurance claim # to come in first before shipping out replacements but since your case is out of the ordanary i have packaged your order and it will be there monday. Your shipping was refunded on friday by rick he was the one handling your case he put the order back into shipping late yesterday afternoon so we did not have enough time to get to your order but it is going out today which will be the same result as if it were shipped yesterday. Now to the phone and email ticket problem our 1800 # rings like crazy through out the day and we have 3 reps on at all time if you dont get through just keep trying every 5 min or so and you will get through. Our system doesent have the option to leave customers in a wait que. Our current ticket system cant hold the capacity it needs and we are upgrading to a new state of the art system that will speed ticket time response time up by 50% its very fast and designed for a larger scale than the previouse one. For the paypal procedure. After you pay for your item via paypal it puts you through to a the " you succesfully sent blablabla money" on the bottom of that page it has a link that says return to site to finalize your order. If you leave paypal with out doing that it red flags your order in our system and leaves a admin not to verify the paypal payment since the custmer did not return to the site to finalize the order. I do apologize for the inconvenience and troubles you have been going through and i hope that we did the right thing by reshipping the item as soon as possible and refunded the shipping. I hope we have not lost you as a customer as you can see by all the other posts we do our best to please our customers but mistakes happen and its how the mistake is corrected that matters. We appreciate your business and have a nice day.
My order number was 42358.
People have said it before and I am going to say it again. By for the BEST place to order a modchip.
I just ordered 5 chips on the night of the 14th and woke up on the 15th and realized that I actually needed 6. I called them and asked if it was too late to take on an extra chip and they told me that that wouldn't be a problem but that it would delay the shipping process by about to days so if I needed it soon it would be worth it to just place a second order. I didn't need them immediately so I decided that the 6 dollars (after 4 dollars shipping and the 2 dollar discount I got for ordering more) I would save was worth the wait. I checked my email on the 17th and I already had an email with shipping confirmation in it.
So if you want EXCELENT customer service, quick shipping, and well packaged goods then system-mods is the way to go. Not to mention the best damned prices in town.
i just got my chip, a day early......it was packaged very well, it was wrap in like two things of bubble wrap......
)
2 thumbs up!
I have ordered from system-mods and could never have been happier, fast shipping and great prices.
invoice#42810
| QUOTE (winxpblah @ Jun 20 2004, 02:39 AM) | | This is the 3rd time ordering from System-Mods...and i have nothing more to say excapt that it is the best site for this type of product...i have received all items on time everytime and no problems with any of them...thank you system-mods...i will be doing business with u again!!! |
Pretty much the same GREAT experience.
I have purchased multiple chips from you in the past and just placed another today and thought maybe I should wait until I get it in the mail before I post but naaaa....I already know it will come through without a hitch just like times past...When I was just starting out and stumbling along you guys held my hand and walked me through my prob in IRC too....No, I dont work for the company. You guys not only met but exceeded my expectations and are an easy reccomendation to my friends...OK...The 1 and only beef I have is when I wanna purchase and the chips are out of stock....HA
Great service, and quick delivery time
Awesome sevice, quick delivery time.
order number: 43157
Worked out great! 41152
I ordered on Thursday and got my order on Tuesday. Service keeps getting better and better. Consistently dependable!
Tracking code 43183
Nice service and helpful irc channel
Bought an X2.3B Lite. Good price, arrived in under a week, packaged fine. Order #42808, thanks!
-rav
very fast service and quick reply----just order an xec 2.3 lite----very happy with service----wll buy from them again soon
this is my second time ordering from system mods and both times was a smooth transaction. i've ordered from two or more mod shops and they'd all give me the run around for about two months with no email responses and possible reasons for delay. system mods i just wait the 24-48hrs and i get a tracking number, no worries.
Order: 42882
Very nice company. Order processed quickly ... DHL messed up a little on the shipping, but it was taken care of promptly.
Two thumbs up ...
Order Number: 42348
Bryan
http://www.logicalentity.com
[email protected]
maltomeal : i already responded to your comment on reselratings.com there is no need to leave multiple reviews. i got it the first time. Your system was shipped out today and your shipping was refunded. I do apologize for the inconvenience.
Nolga
First order from SMT this week. Placed order on Monday at 3:31pm CST for 2nd day delivery. Order was deliverred at my door Wed. morning at 8:30am CST. Order number 43723. Will recommend SMT to any and all who are looking for Xbox mods, and will be purchasing from them again. Will install and test X2.3b Pro tonight.
Thanks SMT.
SMT FYI: DHL dropped off without signature. I'm glad they did, but knew your site stressed that they wouldn't.
| QUOTE | TYM4XTC Posted on Jun 30 2004, 02:53 AM
ordered a couple times
1st went smooth took a while to get here but came in....
2nd order NOT A HAPPY CAMPER!!!!!!!!!!!! About Your Order: 42833 Jun 19
never was shipped until
[email protected]... DHL Ship Shipment Notification Jun 22
received on the 25th emailed and called they sent me the wrong order, ordered 1 pro and 5 lites 200$... i received 1 pro and 1 lite+ (wich ididnt order) called talked to one of the reps he said he would call me right back after he so called talked to the boss...... 4 hrs later no call i call back he busy ... another hour later call back he still busy and will call u back 10 min... ok 15 min later got the call .....he said they would ship the 5 chips tomorrow and i have to return the lite+.. ok np
[email protected] {100-21609} RE: Needs RMA/return Jun 29
"pane2k has responded to your help desk request.
-----------------------------------------------
(pane2k)
-----------------------------------------------
Dear Customer,
We spoke on the phone and got everything worked out.
If you have any other questions feel free to call, or write us another e-mail
Thank You
[pane2k]
Support - System-Mods.com "
reply to this email and asked where my tracking number?????
-----------------------------------------------
(pane2k)
-----------------------------------------------
Dear Customer,
When the order ships you will recieve another confirmation e-mail with the
tracking number
Thank You
still no tracking number now they are closed... really not a happy camper if you cant handle the demand hire some more people..seen so many complaints... just dont know whats up with them.. here on xbox-scene mostly good reviews from what i saw didnt feel like going threw 64 pages of reviews and on http://www.resellerr...seller5584.html nothing but bad reviews..
hope this gets fixed soon I too have customers waiting that want service!!!!!!
|
Alright now lets get to you. I was put aware of your situation on monday now wed. your order is shipping today. Pane forgot to mention that it takes 24-48 hours to ship out an order. The order was reset yesterday and was scheduled to go out on yesterdays load. Unfortunately it didnt make it since were working on premods. Sorry about that, how ever it is on todays shipment log and it will go out today. I understand you have customers waiting but you do need to chill out and give people a day or two before coming in here and posting crap. The rep got back to you talked it over with you and it is being taken care off. So why you came in here and started writing a bad review i dont understand we got both of your orders out in a timely fashion and did make a mistake on your 2nd order. Mistakes happen and we WERE going to overnight the 5 chips. Now another thing is we dont usually send out the replacement until the lite+ has a working tracking #. Which we have not received from you yet, still waiting on that. Now your flame remark about our feedback on RR if you click on RATING HISOTRY it shows the past 6 months review history. As you can see we were in kind of a slump on the beginning of the year but its all recovering now. 1 bad review in 2 months on RR. You should also check the date on the posts and go in a littel bit more depth on your research before flamming some one. All and all my conclusion is your impatient, dont read in depth, dont do what is asked of you and you want us to do everything perfect for you? Do your part and we will do ours. before this post I was willing to bend over backwards for you and get your chips to you overnight, since you have 5 customers waiting but thats not the case anymore. As soon as i receive a tracking # for the lite+ the remainder of your chips will go out. Pm it or email it to [email protected] as soon as i receive it your package is on its way. Rating history for the past 2 months month reviews rating June 16 8.59 May 20 7.50 btw: How were your other orders? or are you a flammer that only posts when something bad happens? your 2nd order was ordered on a sunday and it took us 48 hours to process and ship the item. Not bad since its coming of a week end wher we have 2-3 days worth of work to do on mondays. You say hire more people i say get rid of the flammers.
Ordered my item (order# 43649) late on a Sunday and got it first thing Wednesday. Am very pleased with there service.
Well after reading the reviews on this forum and never bothered to read the ones on resellerratings.com site (slaps myself), I took the plunge and ordered a fully modded xbox from them. Order number is 42138. Ordered it on 16 June 04, On the 23rd I was notified (thats after I got tired of seeing no status change on my order online so I called directly to their customer support) that it should either ship this friday or monday. Well it "supposedly" shipped on Monday (28 June). Got a shipping number by monday night. By Wednesday, I can't seem to get a status report on package from DHL.com. I called dhl and talked to a customer rep. She told me that they (System-mods) bought the label for the package but never actually dropped off the actual package to be shipped. So I called System-mods back up and was told, they'll look into and if they can't seem to locate it that they'll reorder. So now its the 1st July and I'm back in "re-order new" status. I'm not sure if they just didn't have my machine ready in time and decided on this ploy just to get more time, who knows. All I can say, is I won't be going thru these guys again. If I don't see any results in this week, then I'll just cancel my order. They might be great at delivery of single chips or chips in general, even though i see some negative reviews here, but they really are slow in the pre-modded console area.
invoice #43942 You Guys are much better than the other mod chip sites i've ordered from before. Imma become a regular from now on.... NO MORE MODCHIPMAN!!
I only ordered two usb controler adapters but this place has the cheapest price i seen anywhere no where cheaper that i could find and my order came within 5 days not too bad since i live in virginia great site with great prices sure i will order my mod chip from them when it is finally released!
order # 43609
These guys rock. This is the kind of company that will stay around for awhile, because they have such great service. Super fast shipping, Great shipping prices, great prices on their products. I would buy from these people again if they had anything i needed.
i give them a 11/10 thats how great they are.
i have ordered 2 chips from system-mods and plan on ordering a third. i have never had any trouble with them and i have recieved my orders in 3-4 days.
order #39929
System mods sent my order real quick, the product I got worked great, no problems at all!!! I would definitely order from there again, I will order from system mods for all my modding needs. thanks again!!
please send me 5% discount code....thanks!!
Your Order: 33871
louisciper: your order was reshipped immediately after we found otu that dhl lost the package. So we put you back on top of the line and got your order taken care off right away. Very sorry about that. We shipped it they lost it.
I would like to thank and apologize to systemmods Sorry...
My last post I was very upset with them for making a mistake but the main reason for me being upset was that their people didnt know what to tell me and had no answers for me except that we have to talk to the boss witch was never around.. They mixed up my order shorted me some chips but they did fix the error (This is long over due for this sorry I didnt post it sooner)
As of my last transaction ordered on a Saturday shipment went out on a wed they sent it next day air when I paid for 2day (only way to get them into Hawaii unless u use usps) shipping is cheep on their site they are loosing $$ from this but it is very thankful to those of use that always have to pay 20-30+ for the smallest things to get here.. witch makes it harder for some to mail order products to have to pay either as much or more then the products they are ordering online
Would like to apologize again and thank you for the fast shipments and everything your company is doing for the scene
Invoice #51452 (9/21/2004)
I've been dealing with SMT for a while now and look forward to ordering from them again. I'm always surprised at how fast my order arrives. I'd never buy chips from another retailer when I know I can get this quality of service from SMT. Excellent prices on both products and shipping and I've never had any problems. Keep up the good work, guys!
--Foolio
Order #: 46385
A friend of mine referred me to system mods saying how their serivce is great. So when I was looking for a mod chip I went straight their and placed my order. The serivce was great and I will make future purchases with them!
I highly recommend system-mods and even recommeneded it to acouple of my friends!
Dear system-mods.com;
Thanks for the really quick shipping (from you guys at least).
Overall a great transaction, however DHL had a small problem with my package. It has been worked out though. I will continue to do buisness with you. :)
Thanks, neof
PS: order # 51139
| QUOTE | TYM4XTC Posted on Sep 24 2004, 09:43 PM
I would like to thank and apologize to systemmods Sorry...
My last post I was very upset with them for making a mistake but the main reason for me being upset was that their people didnt know what to tell me and had no answers for me except that we have to talk to the boss witch was never around.. They mixed up my order shorted me some chips but they did fix the error (This is long over due for this sorry I didnt post it sooner)
As of my last transaction ordered on a Saturday shipment went out on a wed they sent it next day air when I paid for 2day (only way to get them into Hawaii unless u use usps) shipping is cheep on their site they are loosing $$ from this but it is very thankful to those of use that always have to pay 20-30+ for the smallest things to get here.. witch makes it harder for some to mail order products to have to pay either as much or more then the products they are ordering online
Would like to apologize again and thank you for the fast shipments and everything your company is doing for the scene |
Thank you for the kind words and i am glad your happy.
| QUOTE | | everything your company is doing for the scene |
We have more contests and give aways than any other site arround. We think its good to show appreciation to our customers.
I love system-mods. They are very friendly, and work to your needs. I have orderd a few times from them and everything has gone they way i wanted it to. Smooth, easy, and good prices.
Thank you system-mods!
5 stars
:) System Mods is the greatest mod chip source around. On my last order, #51609, I got my two items shipped within 2 days of ordering. So fast and reliable. Thanks system-mods!!! :D ---mike
Order# 47858.
What can I say. I AM NOT IMPRESS. I have dealt with system mods on several occasions and being the patient person that I am I am willing to wait an extra day or two for a product. On my last order I had to wait almost 14 working days to receive one single chip even after speaking with customer service. The funniest thing about this is that I cannot flash the chip. I have tried every technique available on xbox-scene. I went to apply for an RMA to find out that I cannot return the product after 7 days. What is a guy to do. NOBODY LIKE TO WASTE MONEY.
SMT is #1
i have bought chips from other places and SMT is the best by far. i just bought my 12 chip B) from them and every time is fast shiping and great servies.
I dont know if its DHL or what but every modchip I buy from you the shipping is ass slow. I forked out an Xtra 20$ for overnight shipping on friday. I assumed It would go in the mail sunday (I thought they could ship n sun, cause sometimes i recive products on sun). Anyway its now tues and still hasnt come :( . Overnight shipping is a joke but other than that the products i have recieved so far are great. Maybe you should look towards BMmods for shipping advice becuase in the future ill be buying from them. They have overnight shipping for 9$ :D , and I didnt even buy that and got it in like 2 days! You customer support rules though, but shipping needs work.
Mick
Invoice #52014
| QUOTE | Mick Garvey Posted on Sep 29 2004, 04:18 AM
I dont know if its DHL or what but every modchip I buy from you the shipping is ass slow. I forked out an Xtra 20$ for overnight shipping on friday. I assumed It would go in the mail sunday (I thought they could ship n sun, cause sometimes i recive products on sun). Anyway its now tues and still hasnt come . Overnight shipping is a joke but other than that the products i have recieved so far are great. Maybe you should look towards BMmods for shipping advice becuase in the future ill be buying from them. They have overnight shipping for 9$ , and I didnt even buy that and got it in like 2 days! You customer support rules though, but shipping needs work.
Mick
Invoice #52014
|
The reason it was slow at the end of the week is because we were setting up our booth and attending the Houston import show off so we did no shipping on thu and Friday. Everything from thu - Sun feel on Monday and Tuesday. Monday we shipped a total of 489 orders in 1 day and another 300 on tuesday. I dont see bmmods doing that kind of volume. IF we had bmmods amount of orders to do we would also ship same day. Also bmmods shipping is as such 2nd Day Shipping : $8 Overnight Shipping : $20 Our overnight is $5 cheaper than bmmods. No one has cheaper shipping rates than we do. If dhl didnt get the package to you overnight let us know so we can file a service failure and refuns your shipping. We can do this every time they fail to get it there by 3pm. If thats the case then shipping will be free for you. Thanks for the honest review and I look forward in hearing back from you. btw: pics of the show and the cars will be up soon. SMT took 1st in best of show and best car stereo. 2 nice big tall trophies. This post has been edited by nolga: Sep 29 2004, 07:49 PM
Order 51330
Received in a timely fhashion. Chips work fine as always. This is my fourth or so order with these guys and its always a good experience. Thanks guys.
Order #52673
Excellent service. They were around to answer all my questions and also had my order shipped out quickly. Great company. I plan to order more from them as the time comes. Keept up the good work, System-mods!
order # 52124
Ordered x-ecutor 2.6 and it was delivered on time. The transaction was really smooth , and it was obvious these guys are top notch.. Expect more business from myself, and friends of mine.. Thank you
Order: 51009
Got the chip (X2.6), shipping was a bit slow but install went well. Now give me my 5% discount so I can buy 5 more ASAP.
Since that was last friday night, I didn't get a chance to get help from system-mods.com untill earlier today, when I asked them about it on the IRC chat, they informed me that I would have to wait at LEAST 3 weeks (14 business days at LEAST), to recieve an email from their shipping department, informing me whether or not they were going to mail me my chip that I ordered and payed for but didn't recieve. It depends on if they see that they made an inventory or shipping log error. Which might even be that they really messed up, and have the inventory saying they DID ship my chip and then I would have to pay for another chip.
Wow... this sucks... And I am going to have to tell my brother, Hey, happy birthday, I bought you an xbox mod chip package, but you wont recieve it for another month at least, and that's if you recieve it at all...
Oh, and the order # is 76358.
-Danny
got a second chip for a friend this is the best place to go
order # 22321
Order 77437
Thanks again System Mods! You are the best in what you do! I bought some cables form my XBOX yesterday and today they're way down to MEXICO! Thanks for your shipping charges via UPS identical to Canadian prices. Other companies just use USPS or very high prices to ship in to my country. Your IRC channel is amazing, there is always people to help! THANK YOU AMIGOS!!!
Wow, It's been 17 days since I ordered my chip. And I still haven't recieved it due to their stupid mistakes.
I just got off of their IRC channel, and I talked to someone who said something along the lines of, "I'll have shipping put a rush on it ASAP".
HA! rush my ass, it'd have to arrive at my house within a half hour for me to appreciate their service. Nothing is a rush when you've been waiting almost 3 weeks with an order that has 3 day shipping.
My brother isn't too happy either, considering he's getting a late birthay gift.
-Danny
order# 58031
hi everybody,
just to end this(my) SMT-story,
and to be honest and fair:
my two missing chips arrived on march, 30th, 2005.
but remember: i ordered on november, 11th, 2004!
just like a big surprise they lay before my frontdoor. noone rang the bell or anything. they were just lying there. and that was the big surprise i hoped for.
well, i recognized during installation that one reset/eject-adapter was broken.
after all this crap with them i didn't tell SMT but checked the adapter myself. i pulled off the glue-stuff on the back and saw that two solderpoints were connected by solder. i disconnected them and the adapter works.
so, this was the first and the last time (besides my other order, where all was fine) for me ordering from system-mods.
have a nice day everybody,
spoone
order #76809
Ordered on 3/25, stayed in level 4 for over a week, then finally on 4/1 I got an email stating it had shipped, BUT, no tracking number..looked on the website, no tracking nuymber, it is now...4/14 and still no chip.
this something like the 5th chip I have gotten from them, had issues with one 2.6 (it was bad, wouldn't even flash with a programmer, but they refused to replace it)
allt he other orders went fine and were shipped quickly...not sure I will order any more from them. At least, not untill they get there move/order screw ups issue fixed...
Order #73575
I must say that I was pretty pleased with their service until I had to RMA DOA stuff which I received from them in order #73575!
I sent back the DOA stuff to them on 3/4 and now I can't get a status on the RMA. They sent me an email on 3/22 stating that the RMA is being shipped out. I have not gotten it yet.
Went to IRC and asked the folks what is going on, and all of them responded like they are smoking something. What is worse, they cannot update me via email! If they can email me a bluff on 3/22, I can't figure out for the life of me why they cannot email me and let me know the latest status of my RMA. I can see a lot of frustrated customers on IRC asking about their RMA too and this is disheartening.
I'm starting to believe that they are actually not going to send me back my RMA. But rather they appeared professional at the beginning by sending my order quickly and include DOA stuff on purpose. You see, they've collected my money by then. And then they make us waste money sending the stuff back and suffer through their RMA process. Perhaps they are hoping that we'll get tired of the whole thing and be frustrated to the point of letting them off the hook!
In any case, any business should know that returning customers are the ones that will keep them going. First time customers who have bad experiences will only be more than willing to let others know to avoid System Mods like a plague!
If I don't get anything back from them in 2-3 weeks time, I can safely say as a 1st time customer that I'll never do business with them again, and I'll make it my religion to make sure others don't do business with them too!
Order #75156
I've placed many order before on system-mods and have never had any problem. This time around I received a 2.6ce chip which I thought was broken. So I sent it back for RMA. They received the chip on 4/01/05. Every single monday after that I would go on their website and in their IRC chat and ask for an update on the RMA because i never received any emails. Well as of today they still haven't looked at it and I got the same crap response (RMA's will be done by the end of the week). 3 Weeks is totally unacceptable. I sent them an email stating that I wanted this problem fixed asap or I will have to take my business elsewhere.
Order # 78203
I ordered my X3CE chip and i got the 2-3 day shipping and 2 days later i got the chip.
huntman please send me a pm explaining your problem and i will satisfy it immediately. we are not thiefes just going through a rough time which has been repaired and resolved.
Order # 79600
I had two horrible experiences with SMT previously. Each time, I didn't receive what I had ordered for at least a month. But, showing faith in SMT and their loyalty to their customers as so many people would say, I decided to trust them with my money one last time.
I ordered overnight shipping on thursday and recieved the package on monday which was kind of dissapointing that I hadn't recieved it sooner, but nevertheless, I recieved it in full and I am very happy with this transaction.
I will definately be using SMT for all of my modding needs in the future.
-Danny
Just Order a few x2.6's through them. Great Service and Fast Shipping
Ivoice # 79557
QUOTE jsquirre Posted Yesterday, 01:08 AM
i purchased products from these guys in the past and had great success. that was until recently. I placed the following order and recieved the wrong order. so i contacted them via email and they stated they they are investigating the matter and my order should be shipped soon. Now it's May 17th and i'm still short my product. I've contacted them about sending this wrong order back and getting my money back to no avail. Even requested that the right order should be shipped overnight to my work address just to make sure i get it on time plus that way there could be a tracking number for both their protection and mine. Still nothing. So i try to get online with them on IRC and they have banned my address. Call the phone number listed and i get voicemail. i hope they don't treat all others with such poor customer service.
your order has been updated and tracking # was posted in the cart. I do apologize for the mistake and confusion that followed
Order #: 79071
I purchased my first chip from System-Mods and found that they offered the best price for these chips. Even after adding shipping, they were still cheaper than most other sites who were charging more just for the chip.
I bought two Xecuter 2.6 CE chips that arrived in a week. Both chips work great but had a problem with one of the switches that is getting replaced as we speak. The online rep. was quick to answer my request and was extremely curtious as well, which is a plus.
I definitely plan to order more in the near future here and hope to continue getting the great service I have so far.
I definitely plan to order more in the near future here and hope to continue getting the great service I have so far. 
dont feel bad they have done the same thing to me sent me a bad chip rma in and got the same chip back i dont know what is up with them never had a problem with them up till now my Order#75693
im starting to get pissed off with this company they have banned me from mirc for no reason i geuss i will have to call my credit card company and file a repart with them if i dont get my order from them iv been doing this for 3months now and this is stupid order#75693
great store, got my xenium ice from them
have had great success from these guys! A+
order number: 80782
good like system mods will get more from them
, i didnt think i would be getting my
X-Ecuter 3 CE  , but it looks like ill be getting it right on time thanx ,
i'll definately be buying from you in the future  . Thanx for the quick service
Nice products. Got an X3 CE chip from there and it worked first time. Love it! Aside from the fact that shipping took a really long time, i give the store a 10!
order number 80628
VERY PLEASED! Ordered an X3 CE chip from these guys. This was my first time soldering in a modchip and it worked the first time! A+++++++
Order #80528
Ordered a xecuter 3, shipped the same day and got here fast and in perfect condition. Will definitely order from you again. A+
I'm very happy with system-mods.com. I've placed 5 orders with System Mods and have no complaints. They have great X-Ecuter mod chip prices, they process and ship my order quickly, and their customer service is excellent. Live IRC chat with them is great. An admin is always available in the channel. I will do business with them again.
My recent Order # 81306
Have made a few orders from System-Mods, and have only had very good results. Will continue to make my purchases from them, Thank you.
Order # 75460
Order # 81583
Order # 81738
I contacted them via thier IRC chat, and they were very helpful, they told me to send the chip back, and they will send me the correct one. 
I had to pay for shipping back to System Mods. (it says so on thier site- be wary)
I told them via IRC that i had sent the package, and System Mods emailed me a tracking number.
But when i went on order status on the main site, The status of my order says " FAILED "
I checked the tracking number at the UPS site, and i got this message
"*UPS has received shipper's billing information electronically. Billing information received does not indicate shipment pickup or drop-off. Please contact the shipper for more details."
Am i ever going to get this chip?
I needed it by Wed, June 29th
My friends have used System Mods before, and they can only give it praise,
i hope my experience with System Mods turns around very quickly  - i have faith
QUOTE(serpicomyhero @ Jun 24 2005, 03:48 AM) I told them via IRC that i had sent the package, and System Mods emailed me a tracking number.
But when i went on order status on the main site, The status of my order says " FAILED "
I checked the tracking number at the UPS site, and i got this message
"*UPS has received shipper's billing information electronically. Billing information received does not indicate shipment pickup or drop-off. Please contact the shipper for more details."
Order #81359
Ok good News!!!
Its 1:35 AM EST, and the package is IN TRANSIT!!!
I was worried, im sorry im jumped the gun.
Ill repost with contents, when the package arrives
Orders # 81598 & 77661.
Great prices and service! Other vendors have slightly lower prices, but they'll nail you on shipping. System-Mods.com doesn't do that. Also, their tech support is great. I had a problem with my latest order, and the guys in their IRC support group were helpful, and helped resolve the issue by getting me a replacement part promptly. I can't recommend any other vendor. System-Mods.com is the way to go!
Invoice #81856
Great people I have ordered a xecuter 2.6 pro in the past from them, and just ordered a Xecuter 3CE from them. As always great on shipping and items, I will order addon's for my new chip from them soon.
well my order got here,on the 28th that is,after my so called overnight shipping method ordered on the 22nd
ORDER NUMBER 81647
I've got 2 boxes and wanted to upgrade, got 2 of the x3, 1 of them didn't work, they checked it out and a new one is on the way. Always fast shipping, great product, tons of links on thier website, and thier IRC chat support is quick and painless.
THANKS SMT!
meh
i ordered my mod chip from them. they have horrible customer support. it said that my ip was banned from their irc channel (or something that wouldn't let me in it and it would refer me to a place that gave me full detials of my isp, ip) and when i tried to call all i got was a full voice mail box. i was calling for my tracking number 3 days after i placed the order, but the little thing they have on your order page said that i did not have one. their products work, but it was like impossible for me to contact them.
Had some very serious issues with System-mod. I tried ordering from them. Everything went OK until UPS told me that they had delivered the package to the wrong address. I spent three days calling, emailing and checking their chatroom to talk to anybody. Their website states that email isn't working. There is no response from their chatroom (don't think I was ever able to connect to it). All the voicemail boxes in their 1-877-762-2318 number were full. I even tried the phone number from the CC charge (979-762-1709). One time I got a live person on the 979 number but that was promply disconnected.
I finally gave up, call my CC to stop payment and contacted the BBB of Houston to complain. Can't imaging how any of these other people were able to deal with such an unprofessional company.
order #82113
although i was really happy that they put in the switch, i was really disapointed not to get that really cool looking team xecuter sticker or that it took seemingly forever to get the chip in my hands.
if the pro switch getting sent to me was an error - i might get my stuff shipped from a company that's in southern california (texas is too far), but if system-mods likes to surprise it's customers with little extras, i'll probably shop with them again
the way it sounds smt is a great place, so my friends also say it. I placed a OVERnight shipping in on july 21 at 350 and then another order july 22 at 9am. it has been 1 week to the day almost and it still says Packaging. phone mail boxes are full, no response to any email i sent. if anyone is from smt please make a effort to contact me. i am sad to say that i paid for overnight shipping for something that is taking over 1week to send
I'm really having some serious issues with System Mods.
I placed an order on the ninteenth (82614) for ten PC USB adapters, unfortunately they made a mistake and sent me ten USB adapters.
I decided to go ahead and keep them because I could put them to use as well and placed another order on the twenty-first for ten more PC USB adapters, with a notation to make sure they filled my order with the correct item.
Unfortunately that order did not go out that day, or the next which was Friday, it did also not go out Monday or Tuesday.
They initially did a good job getting my first order out, it was shipped the same evening and arrived the same day because we are both in Texas, of course they did send the wrong items.
The real problem is that I needed those items when I placed the first order, and now eight days later I still don't have what I need.
To make things worse they are impossible to contact, their email support is down, their voicemail boxes are full, and their IRC help channel is temporarily closed as well.
This is just horrible customer service....
Order # 76707
Based on my experiences, I wouldn't buy from them again.
When I ordered it, I got it in the mail quickly...and that was the only good experience I had from them.
When I got the chip, my friend soldered it on and tried to flash it. Well, it fragged. After trying method after method to get it to work, I went to the chat room to see if they knew what was wrong. When I asked them, the first thing that they said was that the chip was fried. They didn't go through any other possibilites or methods to try to pinpoint the problem, they just said it was fried and said nothing else. I went to other resources to get help, which unfortunately, didn't work either since the problem wasn't pinpointed. I would also like to mention that the people on the chat didn't seem like the nicest or most knowledgable people on there. They don't have to know the cellular structure of the chip, but I could use a little more help and a bit more kinder chats.
I got the RMA and sent it back, hoping that it would take 2 weeks to get back (before I left school after a month). Well, nothing happened for 2 months. I contacted them and they sent it out (but no email), but it was to the wrong address. I only blame myself for not changing it. They were nice enough to waive the shipping fee since it took 2 months and the chip was supposedly fine.
Well, after them recieving it back, they sent it out again. It was just before Dennis hit the path that the chip would take so I just gave them a few extra days to wait for the storm to pass and clean up debris and whatnot. Well, I still haven't recieved my chip. I tried to contact them on the chat room (down), email (down) and calling (voicemail full) but I can't even talk to them. All I want to know is what the tracking number is so I can at least see where it's at, but the fact that I can't even speak to these people is just absurd.
Order # 82354: Xecuter 2.6 CE w/ 1.6 LPC rebuild PCB.
I placed the order on June 9th, and two days later I received an email informing me that my billing information had been sent to UPS and that my package would ship on the 14th. It's now the 1st of August and my order has been in "billing information received" status for 23 days.
I paid a visit to their IRC channel on Monday and found out that, apparently, there have been some problems in the shipping department and that "people haven't been there frequently." The tech I spoke with said my package is likely sitting somewhere in their warehouse. He said would bring it up with his boss, and that I should check back in a couple of days either for more information or a refund. He was quite helpful, despite the fact that he obviously has no idea what's going on at System Mods.
On Wednesday I decided I'd had enough, and that I would return to the IRC channel and ask for my refund. Unfortunately, the channel has been closed until further notice, and it's still closed even now. I tried calling them, but of course I'm simply redirected to a full voicemail box and told to call back later. I cannot get in contact with this company.
I've had enough. I'm filing a fraud report with my credit card company immediately -- I am left with no other options. This is beyond ridiculous. I have never had so much trouble purchasing something from an online store.
Extremely unprofessional, unorganized, careless company.
Order #82748
I ordered on Sun July 24th and got 2 day shipping. What a waste because they didn't ship it out til thursday or friday. Got it today (monday August 1st)
SMT screwed me.
I am order number 81811. I bought an Xecuter 2.6 CE for $35.50 shipped on June 26. It arrived 1.5 weeks later. I put it into my xbox, and FlashBIOS came up, but one bank was unflashable. The upper bank was flashable, but the the lower bank wasn't. I attribute it to a bad address line to the flash chip (if the most significant bit is bad, then half the address space will be inaccessible. Obviously this is bad, so I RMA the chip. I pay for fast shipping and tracking number from USPS.
So the tracking number tells me that the chip is back in Tomball, Texas on July 7.
I have not yet received a return package, nor can I communicate with SMT. Here's what I know:
1) SMT used a proxy to register their domain name in order to avoid accountability
2) SMT has a phony number on file with PayPal
3) SMT's phone number on their website doesn't actually get you a person, "The mailbox is full"
4) SMT's IRC channel is closed
5) SMT's support email addresses bounce with mailer daemon errors.
The person who owns SMT is Iman Alavi. As far as I can tell, he's from Iran and speaks Farsi. His fax machine phone number is (281) 516-7968. System mods is based in Tomball, TX at:
9421 FM 2920 RD Bldg 8
Tomball, TX 77375
So here's the summary:
- I'm out $35.50
- I can't communicate with SMT
- Paypal won't return the $$ because they support internet fraud
I will never shop at SMT again, and advise people to stay away as if it were a plague infested rat corpse.
EDIT/UPDATE: I must make a modification to this post, as the day after I posted it, the chip came in. I still want to be harsh on SMT for giving me a horrible experience, but I am obligated to make note that I am not "out cold" any more.
have you notice the on Team Xecuters site System Mods is no longer an official reseller?
I ordered an X3 on 7/25 and it's now 8/6, i paid for overnight shipping because i needed it for my buddy who is moving, but i still haven't got it or heard anything from them yet. I've tried calling and sending emails - nothing.
my credit card was charged too, which sucks. i've bought at least 6 chips through them myself and i've had friends buy from them too, and i've never had any problems before - until now.
anybody know if they've gone out of business or something?
I ordered my X3 and XLCD from them on August 2, it's now August 7 and it still says "Packaging", I have 3 day shipping and it's still not shipped, what's wrong?
I havent noticed System-Mods wasn't on Team Xecuter's Official Xecuter Stores until now.
I ordered from them before and I never had a problem either, until now.
I got order 82951
HEY, ANYBODY FROM SYSTEM-MODS, SEND MY ORDER!!!!
Sounds like I'm not the only one with those problems. I ordered an X3, X3LCD, and X3Control Panel from them on monday with Overnight, cost me fucking $180 and still don't have them today. So far I'm giving this site a 4/10, because this is just awful.
I'm having a problem as well. I ordered and executer 2.6 with overnight shipping and still have not recieved my order. That was about 8 days ago when I placed the order. They sent me an email notice telling me that it had been shipped about 4 days after I ordered it but it still hasn't come in. I've always had problems with them posting a tracking number to my account late, but it's always come through. I tried calling their tech line and it connected me to someones residence in Texas after I listened to the menu options. He said he's gotten about 30 calls in the last week for system-mods and is about to have his number changed. I don't know what is going on but I think I'm going to call my credit card company as well and try to have the charge reversed.
I would recommend people stop buying from them until they get whatever problem they are having worked out.
Now apparently parts of my order have been backordered.
I just want to say I have NEVER had any issues with SMT before. I have had nothing but good transactions with them. I buy all the chips I install from them. They have always shipped the day after I ordered them and come on time. The only bad transaction was one chip had a faulty switch, but they replaced it.
Wow, I don't know about other people, i ordered an 2.6 at 5:00pm local time, paid overnight expecting it in two days b/c of processing, but got it the very next morning! Worked great, only complaint is lack of selection and inventory.
Well I still don't have my parts, apparently they don't have anymore X3's in Stock, so now I have to Fuccin wait for them to get them GRRRRRRRRRR I paid 180 with overnight now I'm pissed.
Order # 82886
I've been trying to contact system-mods for a week now and I haven't been able to get anyone. The live chat is down and hasn't come back up. Tried the toll free number, but can't get a live person.
I need to RMA a chip my friend ordered, we just can't get it to work. The xbox keeps doing the flashing red and green led.
I've run out of ways to try and get system-mods, so hopefully someone will help me out here. Thanks.
83231
I have ordered around 30 chips from them since 2003. They are usually great, but now I have seen what everyone else is talking about. I just ordered 5 2.6's that according to their website, is in stock. It has been exactly 24 hours and my status is still "new order". It has never taken this long to get a status change. I dont know if they are behind or what. Their news page has no news about their status, the phone mailbox is full, and I have sent an email with no response. Come on SMT, get on the ball. You were my favorite, now I am second guessing. BTW, the reseller rating thread on Team Xecuter is closed, thought that was weird.
 and it is impossable to get ahold of these people I have been tring for a week and there voicemail boxes are full and if it does ring some guy answers and come to find out he has nothing to do with them at all and he is changig his number I have seen about 10 emails to no avail so I think since they are only about a hour drive from me I am going to go over there and get my damn chip 
Update for 83231:
Okay, it has now been over a week and no response, the chat system is still down, my order is now in packaging, and has been there for the last couple of days. What is going on with them?
Order # 83216.
Ordered on 08/16 10:30pm et, paid by paypal same night.
got into packaging next morning and stil packaging.
Sent 3or 4 emails, no answer
Called over 10 times dif times of the day, no answer just "voice mail full call again later".
Chat support is giving error.
not 1st time they messup with 1 of my deliveries but 1st time that they force me to fill a fraud form with paypal.
I'm going to paypal filling fraud report right now and I suggest nobody buys from this very unprofessional and disrespectfull vendor ever.
i am back now and fully charged i am working on getting everything back on track if you have a problem with an order send me a pm i will take care of it right away.
i do apolgize for the past few months. i have been away for treatment of a disease and have been oout of comission. control was left to my brother qhom fumbled towards the end. i am baack now and am dedicated to providing the great service we are use to doing. so no worries i am backa nd will bring everything back up to normal.
I too am having the same problem. I ordered a 2.6 ce on 8/17 and the order still says 'packaging' on their site, and I can't get hold of them at all. I emailed them 7 days after placing the order telling them to cancel it, and the next day they finally billed my card. Since then I still can't get in touch with them via phone or the chat room or email. I'm going to do as someone above suggested and get my bank to dispute the charge, screw those bastards. I hope they do ship the card after I dispute it just so I can screw them even more. ANSWER YOUR PHONES YOU BASTARDS!
Go to:
Http://maps.google.com
Search:
19122 Sun Pass Dr
Tomball, TX 77375
Zoom all the way in and click on sattelite.
SMT is run out of a home.
At lease you can 'see' the house you are helping pay the mortgage on.
Don't feel bad- I too have 'donated' to SMT
Hello,
I don't know what is going on with them but here is my dillemma. I ordered one simple programmer for my friend (I accidentally flashed his X2 chip with an X3 bios) and had selected overnight shipping. I ordered on 9/11/05. Today is 9/18/05 with no response from system-mods. I have emailed them multiple times, called every single day multiple times per day, with no answer. Of course my credit card has already been charged. The status on my order has been on "Ready to ship" for an entire week. I am absolutely infuriated.
Hello,
Order number 83528, ordered on 09/11/05, X2 programmer. I have called multiple times per day with no answer, multiple emails, no response. Had next day shipping also. It has been exactly a week since I ordered the programmer, and absolutely nothing. This is not acceptable.
Order #83323
Date Of Order: 8/25/2005 2:49:00 PM
We've gotten nothing so far. Tracking doesn't even show in transit at all. Seems it was scheduled then was never dropped off? Long long time to be waiting for something like this. I sent a PM to nolga about the order - I CAN'T GET THROUGH TO ANYONE. I hope that PM will fix it. I'm very disappointed.
This needs to be fixed, today. My boss is running up the wall and has one hell of a short temper.
Order # 83604
I've ordered all my previous chips through this company. Seriously recosidering it, I ordered a chip next day air on Sunday. I assumed even with their 1 - 2 day waiting period, I'd get it Wednesday, maybe Thursday. Its Thursday, the provided tracking number doesn't show up in UPS's system, and the tracking number showed up in my account history on Tuesday.
You can't get a hold of them, all of the voicemail boxes are full, the Live Chat doesn't allow you to ask questions in the room.
Very upsetting because I've had faith in these people for a long time.
order #83612 for a programmer for my x2.6.
sent several e-mails, one pm to nolga and 30 or more phone calls to no avail...all i wanted was a tracking number.
someone from smt please contact me i know this isn't normal operation for your company.
Mike
My Order Number Is: 83612
Date Of Order: 9/19/2005 6:14:00 PM
I ordered a x2 programmer
The Tracking number they posted in the my account section is Bogus and doesn't even fit the format (1ZR04A690251445387) ie too many alpha chars.
Am i being rippped off they wont answer their phones or e-mail and nolga wont answer his PM's. I've heard so much good about this company i'd hate to have to post some negative feedback they looked to be pulling out of a bad spell what happened.
P.S. i paid for 2 day shipping
Mike Yates
Order number: 83593 X-ecuter 2.6 flasher.
I've purchased from SMT before and had no problem at all, been pleased. Heck, I imagine my last review (positive) is still in this thread somewhere. However, I too am having problems this time around. Ordered on the 17th, a couple days later they said it shipped and gave me tracking, but the tracking number doesn't work, just says "unable to track shipment", and the spiel about making sure you typed the number in correctly and such.
Coupled with the other recent reviews, I'm getting pretty nervous. Judging by my shipping, and when they said it shipped, it should have been here yesterday, but it still hasn't arrived and I'm beginning to think UPS doesn't have it. Hopefully it will arrive today, but if it hasn't arrived by Tuesday I think I'm going to have to challege the payment.
A shame something like this would happen to a shop that used to be one of the good guys, but I have to agree with the others... better to stay as far away as possible until they get these issues resolved.
[will update when everything is resolved.]
I have been victimized from this place. As I look through all the pages of this thread I see a huge amount of lame excuses on why people havent recieved their stuff medical conditions messed up this messed up that. Bullhocky. Run a buisness or dont. If your sick then quit taking peoples money until you get to where you can send what you advertise.
Tracking Number: 1ZR04A690351588507
Reference Number 1: 83461
Scheduled Delivery: 12-September-2005
here it is Sept 24th and I still havent gotten my package that I payed for. They refuse to answer any emails, I have sent many emails asking where my package is over the past 2 weeks and NOT ONE has been replied to. I really needed this part badly now I am out the cash until my CC company gets done with the chargeback.
Order # 83635
Xecuter 2.6 programmer
I was told that my item was shipped and the order was complete on 9/21/2005. I paid for overnight shipping, thinkin it would show up the next day, or even on Friday, but here it is 9/27/05 and I haven't heard anything yet. I didn't even get a tracking number. I've used SMT for some time now. Now it looks like I'm gonna have to put my faith into another store. Nolga, I would either like to have my item, or my money back
Same thing.. ordered 3 weeks ago and nothing. Invalid tracking #, unable to get a hold of anyone. Sent 3 emails. #SMT on IRC is dead. Voicemail is full. I'm really pissed off, as I have a customer waiting on a programmer I ordered. I have had great service from them in the past, what the hell is going on? Please, if you know the owner of this business, please help us out here. Were all getting scammed, along with anyone else who orders something now.
News from system-mods.com ...
Well, I finally managed to get a hold of the System-mods.com owner ( also known as Nolga ) on these forums..
Here's a copy and paste from my IRC session.
---------------------------
[mg(Nolga)] Where is my programmer?
[Nolga(~nolga@ adsl-69-148-237-38.dsl.hstntx.swbell.net)] we are waiting on the prog to be moved from the other location
[Nolga([email protected] )] they will be here tomorrow and your order will be on its way
[msg(Nolga)] I sure hope so. Why hasn't there been any notice? You have made quite a few unhappy customers.
[Nolga(~nolga@ adsl-69-148-237-38.dsl.hstntx.swbell.net)] i was in surgery this week and just got back today
[Nolga([email protected])] im posting news eetc tonight and custer service is being restored on monday
----------------------------
This was yesterday ( Thursday afternoon ). Friday night my tracking number is still invalid, I see no "News" on their website, or anywhere else. We will see if customer service actually returns or not on Monday.
Just thought I would let everyone know. If this shit isn't fixed by Monday, I'm going to raise some hell.
System-mods is not a company to do business with. If you recieve your order and all is well they are great. If you have any problems or don't recieve your order you can forget any response from them!!! I placed an order on 8-27-05 for a 2.6 programmer (order # 83339), I had UPS check the order. UPS said they never recieved the order. System-mods will not responde to the 15 plus emails that I have sent to every department listed on their website. They were quick to charge my credit card, no refund , no delivery no response!!!!!!!!!!!!!!!!!!!!!!!!!!! (I was a repeat customer)
I'm the latest victim . . . DO NOT ORDER FROM THESE GUYS . . . THEY WILL NOW RIP YOU OFF. I'm disputing my order ($64.00) with my credit card company . . . what pieces of $hit.
not sure it needs to be mentioned but the same thing with me...
ordered a x2.6 programmer on 9/15/2005, and it is now 10/5/2005. still nothing. Looked at my bank transactions, and it says they withdrew the money for it, and it says complete on their website, but i dont have anything and the tracking number doesnt work on UPS website. I would also like to know what is going on.
The thing that really stinks, is that TeamX just placed and endorsement on their site of SMT so that is why the last wave of these people are in jeopardy of losing their cash. I would have tried them too based on TeamX's post on their site. Too bad. Back in the day my friends and I all bought our original mods from SMT.
Buyer beware now.
Yea I am having a similiar problem. I ordered on Sept 25, several emails, several calls and nothing...
Maybe instead of being angry we should be worried? Might the person who ran SMT be dead in his house with us having the only hints?
Repost and bump -
Order #83323
Date Of Order: 8/25/2005 2:49:00 PM
And yet STILL no reply from my previous post. My boss is considering other actions to get his money back at this point. Paid with PayPal, I don't think we'll be seeing that money. That site should be TAKEN DOWN ASAP before anyone else gets scammed out of their money. Dead-beats...
Sounds like it should be a NEWS REPORT on the front of XBox-Scene's page IMHO to inform everyone of their fraud.
Order: 83811
I placed this order last Friday(10/7) and have received no comm from System Mods. The status on their web page says "Packaging." The news pages says orders will start shipping again 10/4. Has anyone had any more luck with them reciently?
Ive ordered from them before and have never had an issue...so I never bothered to even look for a thread...
What the heck is going on? I have yet to recieve my x2.6ce..
I ordered from them in the past, and everything was fine!
I'm going to call my credit card company tomorrow..
Order number: 83851
Order placed: 10/11/2005
Ordered: x2.6CE
I never had such vast changes of opinion in such a short period of time.
At first, my status of order has never changed from "packaging", and after reading all of these horrible reviews, I was sure I was scammed.
A week later, I check my statement and the charge for the chip+shipping was completely gone. Like SM refunded my order. I was happy (in a way) to at least get my money back.
Now, I check my statement again, the charge is back. However, the [before bogus] tracking number works, and the package is now on its way.
I'm glad I didn't order an xenium yesterday, otherwise I would be stuck with an extra chip.
Anyhow, anybody else like me? Looks like SM is getting their act together.
If you have placed an order with System-Mods ,you need to contact your CC Comany and have the charges reversed.I've been ripped off as well.
Order Number: 83830
Order Date: 10/10/2005 3:02:00 AM
Order Status: Complete
Shipping Method: UPS 2day - (USA Only)
1ZR04A690249794595
The tracking number is bogus
And here is what Team Xecuter has to say about them....so beware !
Suspension of Reseller
It is with regret that Team Xecuter has had to suspend all official reseller priveleges to system-mods.com due to fraudulent activity. Please do not use them as an official Xecuter distributor at this time and we recommend that all pending orders are cancelled and passed onto one of the other official resellers. they do not have any stock and the stock they have had has not been paid for in any way. We will update you as and when we hear any further news.
We apologise to any customers who are inconvenienced, this is completely out of our hands and we are doing everything in our power to correct the situation.
Order #83955
Order Date: 10/21/05
I know it may seem like beating a dead horse, but these guys are absolute thieves. They took the money, but the order has been in a "packaging" state for almost a month. I've sent emails asking them to refund my money with no reply.
I'll bold it, so everyone can see:
DO NOT BUY ANYTHING FROM SYSTEM MODS
so far ive had a pretty bad experience with smt. i placed an order for an xecuter 3ce with 2-3 day shipping. have been charged already, didnt receive a tracking number yet (shoulda been here today, but im giving them until tomorrow), and all the ways to contact them are shut down. im worried that they just pretty much stole my money and im not going to receive anything. i didnt look into any of the prior reports and didnt check the bbb until it was too late.
i just did try to email nolga and am waiting and hoping to get a reply with a tracking number so i can at least see where my %@$&ing package is.
money makes us fools...
order # 84198
Order #84237
Yet another "SMT stole my money!" case..i ordered on the 15th of November with overnight shipping, i needed it by Friday the 18th at the latest. Meanwhile my order sat at "New Order" status for 4 days so i emailed them on Friday morning (even though they say its down) and told them that i needed this chip today, hence i ordered on TUESDAY with overnight shipping so i need them to cancel my order and refund my credit card. In a rather surprising move, i just checked my credit card and it has been refunded by SMT. I don't know whats up with them - they used to be great - but they are absolutely horrible now.
BTW, Divineo rocks - ordered on Wednesday night and got the chip here friday.
So yeah, DO NOT BUY from System-Mods unless you've got money to burn.
Well, first off I would like to say, I've used this company for years and it sucks to see they have gone to this.
I would appreciate it if xbox-scene would post something in the first post to let us lazy readers no that there is problems with this online vendor at the moment. I came to this exact post on sunday, just to get the right link.. did not think to check the last page and see that they have fallen apart.
Well, so i made my order for a X 2.6ce and a programmer Last night. Sunday, November 20 th 2005 - Order Number: 84275
2nd day air. No confrimation email yet or tracking number.
I called my friend at the bank (where my mastercard is issued from ) and had her look it up. System mods or authorize.net got my authorization number for this transaction already.. with 12 hours of me doing it. No i have to wait till it shows on my statement to file a claim.
I have called authorized.net to see if they know they are helping crooks.. and they were unaware. I emailed [email protected] explaining what is going on. I will wait for a reply.
for now i guess i sit back and wait.. I am not gonna stress about my $52.00.. I guess I will just contact friends of mine the in law business and see what we can do to mess these guys up.. I really want to find out what state they are hosting this site in and maybe find a name.
Well, good luck to you all and i'll post all that i find out
you've got to be kidding me...i ordered a chip from them on 11/14...with 2 day shipping...its now 11/29 still nothing...i didn't see any charges taken out for it so i wrote an e-mail to em canceling it then re-ordered again with my dads credit card...i wish i had read here...but anyways...still nothing on this new order(which is over night shipping)....god damn it.
they still didn't cancel my 1st order...
#84218
and
newer one 84276
DO NOT BUY FROM THEM
Order #84197
I used to have no problems w/ SMT, but now my order too has been sitting there for a month with absolutely nothing happening. I can't get through on the IRC via website or MIRC, the Phone is busy, I'm cancelling my credit card purchase.
Does anyone know where else I can get an Xecuter 2.6 so I don't have to resolder everything for another chip?
Well, I still have not been contacted back by Authorize.net. But my bank fraud department is looking into this for me. They are doing there investigation before they credit me back the $52.00.
for those of you that are looking for a good alternative shop. I have now ordered 2 times from www.extreme-mods.com and have recieved my product fast .
They seem to be great right now.. So i'm happy..
Good luck to all of you..
While XS has been removing Bad Sponsors from our listed Ads on the News page.. I'll take this time to remind people that this shop is NOT an official sponsor of Xs, and has not been for many, many months now. THey are still using our xs logos without permission. They have NOT paid us, (we still have the bounced cheques they sent though.. collecting dust). Their on again, off again rleationship with Xecuter seems to be back on.. I'm guessing someone decided to start paying their supplier again.
Hopefully.. System-mods can returns to scene dominance through actual good sales and service and financial responsibility. However, at this time.. the are NOT an XS sponsor, and given their recent past I recommend any doing biz with them do so with CAVEAT EMPTOR in mind. The recend posts in this thread are an indicator that things are not good with SMT.
As wity the other troubled shops, I do recommend that anyone not satisfied with long delays and weeks of unanswered emails and missing product contact their CC company/Paypal and have them reverse charges and investigate. It's the same advice I give to anyone with bad biz dealing with any shop, sponsor, or single scene members selling on xs.
While XS accepts, and take absolutely no responsibility regarding transactions, we don't like to see anyone needlessly screwed over and ripped off.
I am however hopeful that SMT can correct it's biz. First step.. satisfy these people with their current complaints.
Hi i'm new here these stories about System-Mods.com come as a real shock. I've been saving for months now so i could buy a PREMODDED xbox if there anyone who can tell me for sure if it is safe to buy from them please let me know. Also i'm looking to make friends with any one who has first hand knowledge about what i can do with my premod once i get it any info would be greatly appricated..
Thanks XBJ34
Wow! Thank goodness for the scene. I was just placing a $300 order and somehow or another my debit card wasn't processing and it locked me out from ordering. I tried using the IRC channel, nothing... tried calling the 832 number, nothing.. so I said to myself, let me check the scene and see what's up and I see all this!!
Here's my real question tho...
WHY IN THE WORLD ARE THEY STILL ON TEAMXECUTER.COM's reseller list!! That's why I clicked it because I assumed I'd get a fair shot at a decent supplier. Also note that I usually order from modchipman.com but it has been down for over an hour with my $300 shopping cart just sitting there. Needless to say, I'm having a bad day when I have money to spend and cant. About to try Divineo. Would really like to know why they have them on their list tho. If I would of got ripped off, it would of tarnished my feelings for xecuter although I know in my heart it's not their fault, just feel they were leading me into the fire. It's easy to see from the month of post right here what's up and I think they should *update* a little more often. Thanks scene!
QUOTE(DeTr0iT @ Dec 6 2005, 09:23 PM) 
Well, I still have not been contacted back by Authorize.net. But my bank fraud department is looking into this for me. They are doing there investigation before they credit me back the $52.00.
for those of you that are looking for a good alternative shop. I have now ordered 2 times from www.extreme-mods.com and have recieved my product fast .
They seem to be great right now.. So i'm happy..
Good luck to all of you..
I'm giving these guys a try. I had ordered my chip from sysmods on 12/22/05 for a friend's daughter's xmas present. After 3 weeks of checking the mail, thinking it was because of an X-mas load, I logged on to see that my order had been "Canceled".
No refund as they posted I would receive or reply to email, as chanted by everyone else in this forum, but also every attempt afterwards in Re-Ordering resulted in a "Failed" order. I came here looking for anyone else that had problems after another friend let me know he couldn't order from them either. And wow! They really are flucked!
System-Mods has never let me down before.. I'm sure it was irresponsibility or something ghey like that. It shouldn't be a problem getting the funds from my bank refunded. Hell, I could just show them this forum. Anyways. Good luck to everyone. I'm giving extreme-mods a try.
CHris
QUOTE HSDEMONZ - DECEMBER 13th, 2005
As of this writing, System-Mods.com is NOT an XS sponsor. If you read the most recent posts in this thread, you'll know that they are currently being investigate for FRAUD. I recommend that at this time anyone who has an outstanding issue with them immediately contact your CC or PAYPAL and speak to their FRUAD depts and work to get your money pack or charges reversed. Jump to the last page of this thread and read it backwards.
This shop has also been cited by TeamXecuter.com for fraud.. so keep that in mind as well.
You bought something from http://www.system-mods.com ?
Please leave your experience, opinion, rating and/or comments here!
If you have a problem prior to posting please contact the owner Nolga via pm or email at [email protected]
Additional Reviews/Ratings: http://www.resellerratings.com/seller5584.html
This post has been edited by HSDEMONZ: Dec 13 2005, 09:43 PM
all i have to say is there irc channel is amazing... theres almost always someone there to help out... and everyone knows what there doing... great company IMO
These Guys Are Great.... Dont Be Fooled By Other Companies. System-Mods Does Great Work And Stands BeHind It. If You Are Looking To Get A Pre-Modded Xbox or You Just Need A Chip Check Them Out Well Worth Your Time,
MovSeeker On EfNet
You guys are burning up ,Web site is great, order went great and irc is awesome.
ratting : I give you 100 %
Thanks
SMT is a great company. They do a great job on installs. If your to scared to mod yourself check them out.
Hey what happend to all the posts that where on here b4? Oh Well, so I got my replacement XBOX premod 3 days (good looking Nolga) after I recieved the wrong one. The XBOX works great and it came in perfect condition, though it was suppose to come with a Controller S like it says on the box. Instead it came with one of those bulky XBOX controllers. Oh yeah, and where's the Matrix skin you promised me Nolga for making me wait so long (60 days) and originally sending me the wrong premod? Other than that, they've been really good at getting back to me everytime I ask them a question, and now I see that they're building their premods b4 they put them in stock, good one SMT. I would highly recommend this company to anyone. Oh yeah and one more thing, I want my small controller and my skin. You promised Nolga. I don't care if I have to send you back this bulky thing.
when will they get 2.1 lites in???????????????????????????????????
sigep2x : I sent you a pm to get you the rest of your stuff. Keep the POS controller considere it another gift for waiting so long.
| QUOTE | | Hey what happend to all the posts that where on here b4? |
Note: Old rating thread of system-mods was deleted because of another mod site (which I will not name here), was trying to give SMT a bad name using several fake nicknames. We have solid IP-logs to prove this if needed. This was uncalled for, and unfair to SMT. So due to this, we have decided to just start the thread over again, to keep it fair.
That is why they restarted the entire thread. This should teach people a lesson that X-S has theire eyes open and are monitoring this section of the forums. Be fair and be legit if you want to compete with anyone do it the right way compete like reall men with competative pricing and quality service and people will respect you. They are lucky X-S didnt hit up a public article about them.
billyciam: We will get more lites in as soon as the reamining of our first order gets shipped from Team Xecuter. So about a week or two from monday.
Forums are on crack I tell ya.. But yeah what Nolga said.
Nolga you're the greatest! SMT ROCKS!
ok im wondering im savinf for a new pre-modded xbox in 3 months will you guys have something like this?:
pre-modded xbox w/
80 gig harddrive
samsung dvd drive (the kind that reads all media)
blue xbox skin
blue led lights
and how much would this kind of system cost?
I ordered an X2.1 lite from SMT approx 11PM EST on June 09, 2003. Order processed following morning I assume.Shipped out on the 11th. Received my chip on the 13th because I chose 2day air. Shipping excellent.
Packaged in bubble wrap, in envelope. Packaging adequate,no problem.
No instructions in box . Thank the gods for Xbox-scene tutorials! Sorry guys, you get a poor on no included instructions, but someone can get help in channel #SMT on EFNET.
Installation was pretty easy accept for the FREAKIN D0 point! I first tinned the wires after opening box removed hard drive and dvd player. I then soldered the D0 point like it said in one of the tutorials. It went on smooth as butter. While moving the chip around to start soldering the other wires, I accidently yanked the D0 wire off. After about 25minutes of trying the D0 point and not getting it, I decided to solder all the other wires and leave the D0 for last. Easily did all the other wires, got a drink(to settle the nerves, lol), then tried D0 again and didn't even realize that it had soldered until a slight tug on wire stayed. Tested out switch. YESSS!!! Flashed to something other than Cromwell and again, everthing works! I also put Xbox media player on, running http://forums.xbox-scene.com/index.php?act=ST&f=33&t=54295, and I love it.
If you take your time, http://www.xbox-scene.com/tutorials.php , there isn't any reason why anyone shouldn't be able to install their own Xecutor.
I will be ordering at least two more chips for family members. thanks a lot SMT.
SMT...#1 in my book baby.
MOD EDIT: read the rules of this forum ... reply only allowed if you bought something from a shop
rules:
- You can ONLY reply if you actually placed an order at that shop, NO pre-sale questions!
- You can only post one (1) rating/comment (reply) per order you placed
- If you do not included your order#, the shopowners are allowed to request to delete your post. (PM XanTium)
edit by ArMaGeDdOn *sigh* sponsor priviledges. Understood.
mikygygy:
The reasons we don't include print outs in the package, is becuase:
http://www.system-mods.com/cgi-bin/pd/kb.cgi
It is all listed on the site, some of it links to xbox-scene, but that is fine, becuase we are officaly approved by xbox-scene... And we supply the chips the tutorials are made from!@!
I'm still waiting on tracking info on my 2 xboxes from Nolga. They were supposed to have gone out thursday and friday. Someone lemme know whats up.
Order Number - 3929
satisfied customer here. chip arrived quickly and packaged very well. had my tracking number sent the same day as i ordered
can someone answere my question?!?!? i just wanna know how much a pre-mod like this would cost me:
pre-modded xbox w/
80 gig harddrive
samsung dvd drive (the kind that reads all media)
blue xbox skin
blue led lights
If you have questions go to the site http://www.system-mods.com and click "contact us"
To answer your quesiton:
We are only going to be doing 10gig and 120gig mods from now on, the samsung drive option is on there, and the skin you can just add to the cart. Right now we are not doing any neon lights or painted systems.
Just the website for prices, its listed. But again no 80gig drives.
I am most likely going to order from SMT cuz of the price and quality. I here a lot of good things... I am also intrested in the overnight shipping with ground because i live in Texas. I have been checking the site to see if the X2.1 Pros are in stock everyday and a few times a day since Wednesday or Thursday. So... when are they going to be in stock or when can I expect them to be in stock? Thanks a bunch
sorry im still deciding wear to order from im saving up for a pre-modded xbox in 3 months and im waying out the best prices and stuff
Ordered Xecuter 2.1 lite on 6/10 and received on 6/14. Very nice chip. I am a little bit disappointed that the chip came with just plastic bubble wrap. Before it came with a beautiful xecuter 2 box with foam padding. So much for paying extra $4 handling fee and not even come in decent packing. Other than that system-mods carry top noch chip. 4 stars, could have given 5 but the packaging suck and could have broken the chip.
just for your FYI. Xecuter does NOT make boxes (with the padded foam) anymore for the chips. The chips come to us in that little see-threw bag. We take the EXTRA step and put them in bubble wrapping to help protect the chip better.
2.2 Pros will be in stock by sometime next week. Again the only diffence is the 2.2's work on 1.3 XBOX motherboards. Other than that, they are basicly the same.
Also premods (Pros and lites) will be in stock by the end of the week.
Btw, the 2.1/2.2 PROS come in boxes *we just found out*. The 2.1/2.2 LITES do not.
SMT goes above and beyond. I was one of the first to place an order for the X2.1 Pros today and received a fedex tracking number in under two hours. Also, I'm very impressed by their IRC chatroom. Do you guys ever sleep? 
Hey Nolga, my Matrix Skin and Controller S didn't ship out yesterday as promised. Just giving you a heads up, I know how busy you are.
all i can say is there an amazing company
I had some problems with the ordering system
but i went to the chat And Baby and Nolga took great care of me. Great people great company.
chip should be here in a few days ill post agian once it arives!
Thanks agian to the great people at www.System-mods.com
Grey
. One of the first to order and all seems well. I just a little while ago I got my FedEx tracking number. Could have gotten it earlier, but mother put it on credit card, lol. CODs are processed first, so you are encouraged to do it as said on the site. IRC channel is great, (#smt on EfNet www.efnet.net). Lots of people to help, but they put a lot of bans on people (me) for asking too many questions and talking too much. Other thing I don't like about the IRC channel (at least not today) was that The Console Corner owner joined and KaoS and Nolga argued with him (not professional ). Interesting though... he said SMT ordered their stock of X2.1 Pros from him and SMT said they didn't (I beleive SMT). I told them to stop fighting and another SMT employee told me to stop, same one that put talking bans on me. lol. One reason I ordered from SMT is that they are located in TX and so I should get it tomorrow (25th). I'm happy that they send FedEx and not USPS where it could get damaged. Also happy that I will be getting mine in a box . Only thing I'm not too happy about is the shipping turning out to be $10. But its coming overnight because I live in Texas, so I guess that makes up for the shipping. And KaoS, sorry if you don't like what I say on the shipping and all but just give a reasonable explanation. Oh well... the chips are already so cheap as it is. I would say to definately go with the company if you live in Texas (should have asked Nolga if I could have my mom drive out and I get mine, lol... should be an interesting response). Oh well... I will see tomorrow and update you with its condition and whatnot.
Very sorry you where in the middle of it, that was uncalled for.
The reason you where kicked, is because you where not following the rules. #SMT is for business related things, ie: support/sales/general questions about SMT and SMT products, NOT a general chat channel. You where warned, then you typed:
| QUOTE | | [03:45] <Mike117> I heard this story on the Tonight Show with Jay Leno about this guy who tossed out a cigarette out of his car window and this bird picked it up and took it to its nest on top of another guy's house and burnt the house down |
So the staff kicked you, no one banned you to my knowledge.
Also for new people, the channel is open from 10AM-6PM (EST), after that it is +m (muted) so you can't talk. We put this into effect, because allot of customers where coming in during times we where gone, and they where getting mad, that no one was answering them. Or other customers where helping new customers with things they shouldn't be doing in our channel. So basically this lets us monitor the channel better.
What a great service! I realy enjoy their efficiency. I can't wait to use them again! WuHu!
Just want to let everyone know we are out of stock of 2.1 pros (as of last night)
I purchased a skin from SMT not too long ago and was very pleased with my purchase. Considering this was really my first online Xbox accessories purchase. There were no problems ordering and it came within a few days. I must say that the best feature on the site is where it won't let you order if they are out of stock. Some sites (modchip.ca) say their "shipping now" when in reality they are out of stock. Five thumbs up.
Thinking about ordering from somewhere else???
THINK AGAIN!
On the day of my order the item was shipped and I received the tracking # immediatly.
When I got the package the product was as advertised and extra wrapped for protection.
Nowhere else you'll get live support and honest people!
Also they are on sale for $49+shipping.
200 on sale right now.
CODS should get shipped today, all credit card orders should be shipped tomorrow.
(no you can't use the xbox-scene coupon on mod chips)
SMT Rocks, got my chip earlier than expected, got around to installing it, works great, about to flash it now... I cant even express how happy I am with the whole thing. A+
Got my chip today ordered it on tuesday! Great service! Excellent Support in their irc channel, joined room and instantly got asked how they could help. Just wanted 2 know when the pros where coming, 4 days later I got my chip!
To Nolga/Kaos: I cod'd my order, but accidently forgot to fill out the money order. Didn't realize until fedex guy was gone. I have the receipts from fedex, just incase they give you hassle about getting the money. order#4557
Nolga, I haven't recieved a shipping notice for the Skin and Controller. You said you would keep my PM open so you wouldn't forget. What's going on? I've been reminding you every day.
Only like 40 x2.2 pros left!@! Hurry up and order!@!
Well, my chip came 25 hours after I ordered it!!! Well packaged and no damage at all. Came in the nice X2.1 Pro boxes. Very pleased... Although I wasn't able to flash the chip but I was on the IRC channel and KaoS assisted me and all worked well! Great purchase from a great company with great service... what more could i ask for? Seems as though the SMT employees don't like me on the channel... I ANSWER A LOT OF OTHER PEOPLE'S QUESTIONS THOUGH!!! lol
X2.2 Pro OUT OF STOCK!
WOW.. Less than 24 hours
Still waiting on my shipping info...
luckily got my 2.2 Pro ordered! Got it in the mail already! This place rocks!
GooberDLX
Got my shipping info, BUT i lost the number, please send it to me again!
Ive ordered lots from them, albeit they do need to replenish their stock they do deliver
I received my Xecuter 2.1 Pro chip in two business days via FedEx 2-day COD as expected. This was my first install and I ran into a couple newbie problems since the 2.1 is designed differently than the 2.0 shown in the online tutorials, but a local installer helped me through it. I'm thrilled with my hacked xbox. Thanks SMT and keep up the exceptional work!
Ordered my second and third chips from them, Shipped within 12 hours of ordering both. GREAT work, and phone support and IRC support and everything. I refuse to order anywhere else. I just wish they could keep things in stock!
I bought a premod PS2 from SMT and recieved it in january. I had heard a great deal of praise about them and was assured they only used real magic 3.1's instead of clones so I chose them. My system worked great until last month (june) when it started making a buzzing sound when reading any disc. I knew this was a sure sign of the laser dying sure enough, 2 days later the laser died, failing ot boot any game. I opened the console up to see if thier was a problem internally and I found...A CLONE CHIP I was taken aback because I was assured in the IRC channel that they never used clones only the real chips, but there it was a blue colored chip with a "ubicon" logo on it (real magic chips are red without the word ubicon on them). Even though they no longer sell ps2's, I question the quality of the products they have now. 
BTW, SMT was not around last January?!? We officially opened in March.
Also the premodded ps2s where always sub contracted threw a third party, they where never done in house. The premodded xboxes are done in house.
There where lots of reasons we got out of the ps2 market. One was the legality of the chips, another was there where sooo many clone chips being produced it was almost impossible to make sure you where getting the correct ones all the time.
Either way, to my knowledge we have never used clone chips (even the old company, that is NOT smt), you had an 3.0 chip, not an 3.1.
well i belive it has been a week or so later.. have not received no reply from Nolga about my x2.1 lite chip that went bad.. sent it to him on Jun/18/2003.. its now July 2/2003 and have not had no reply on my replacment chip being sent back to me..i have sent him a few PMS with no replys.. so i will try here.. not too fond of the RMA staff .. one staff there name *BALLA* lacks customer service value and is extermely close minded and rude..
the guy even suggested that we are not allowed to reflash our chips? what planet is that guy from? why the fuk did i buy a flashble chip if i'm not allowed to reflash it? why didnt i just buy a cheapmod or a xecuter 1 chip then? moron
WHAT I DID GET IN THE MAIL TODAY IS..
A FEDEX AIRBILL
For $10.03 CAD... WTF?
When you sent out my order of 2 chips there was a problem about getting my order processed untill 72 hours later.. NOW nolga was very understanding and said he would pay for the customs and tax and added alittle extra in to compensate my lost time..
So why am i getting a bill for
$7.00 ADVANCEMENT
$3.03 CANADA GST
?????
And what the hell is the status on my returned x2.1 lite?
ehh, if you sent him a chip back? Maybe that is what the airbill is for?!?! the shipping back?
Also nolga is working on rma chips right now, we have a few, and we needed more chips to take care of them.
no its not the chip nolga shipping back i called fedex and they said its the bill for the first order i made from you that was delivered out on Jun 14 and received by me on jun 16.. it says detailed right on the airbill paper in front of me..
and if nolga shipped my chip back i would get a confirmation reply that it has been shipped no? or is that somthing else SMT lacks do so is inform customers on returns etc?
it also says the package hs been signed by me on JUN 16 2003 at 11:09AM
so i think it comfirms this to be the orginal order i made that you guys screwed up on and compensated me + offered to pay for duties and tax fees..
I didn't know the full info about the air bill, we can refund your credit card for the charges that is no problem. No reason to get upset.
btw we didn't screw up. it took 3 days to send it out (and you did place a CC order so it normaly takes 2 days anyway), a screw up would be like 3 weeks but since you where upset we tired to make you happy.
Also as I said, Nolga is WORKING on the rmas, sorting them out, testing them, getting ready to send them back to customers. We needed more chips to be able to send out replacments RMAs.
I didn't say it was sent, or was shipped back to you.
wow dude.. we gave you some extra things in your package too if I do remember correctly. You don't need to stress out, you can allways call us, e-mails us, or come to our channel.
This forum is for customer reviews/comments/opions and supposed to only have 1 per username/order number.
alright that sounds fair.. sorry to take it out on your Kaos..
i woke up today and found the fedex bill for somthing that wasnt supposed charged to me....included with the mortgage + phonebill+cable+car payments + insurance mail.. so i was pretty ticked off reading the extra payments after all those payments
i do have paypal you can enter in or bill it to the credit card # i placed my orginal order.. the order # 3595 or paypal to #######@######.com
thanks
edit#.. I'm in Canada.. your toll free number doesnt work over here..
I do have a order number and last time i checked this was the only username i been using since i joined xbox scene...
PAYPAL RECEIVED.. THANK YOU KOAS for resolving this problem in a speedy manner..
Payment To ########## -C $11.00 Jul 2, 2003 Completed Details
payment sent via paypal
I purchased 2 x2.1 pro's and everything went well. I chose COD and received the package in 3 days. They sent the package out withing 5 hours that I placed my order! I recommend to all.
SMT ROCKS! I ordered a premod from them, and I'm really glad I spent the extra buck to have them mod it. They did a great job and I haven't had one problem with it yet. They also compensated me for having to wait a while (about 2 months) with a free controller and a Matrix skin. Every time I had a question, they were their to answer it for me (no matter what time). Thanx Nolga. I'd highly recommend this company to anyone looking for XBOX Modding perfection. Order #2017.
I ordered the mod about a week ago (they pounded it out the same day that I ordered), just got here today.. in my opinion they're the best mod chip dealers I've ever dealt with. A fantastic looking site and easy to navigate. Their chan is great, and the staff is always eager to help.
I will definatly buy from them again.
Thanks guys.
Order No. 4487
I aint really into ordering things online, from previous experiences. But i ordered a pre-mod from SMT and the site is great. Sent me e-mail verification and a tracking number which was perfect. And the IRC chat helped slove a whole lotta problems.
All in All, can't go wrong with ordering from SMT. These guys know what there doin.
A++, keep up the good work!
Order # 4989
Yep, you heard it right.. X-Ecuter 2.2 PROS and LITES are in stock right now.
We are limiting how many we are selling a day. So if we run out, check back tomorrow, we will put more back in stock daily until we run out completely
The 2.2 LITES now come in BOXES not bags, they are also RED not BLUE just like the new 2.2 PROS! The graphics on the website will be updated soon!
We hope to get 2.2 Pogo pins and 2.2 LITE+'s sometime this week!@!
Extremely fast service, professional website, I ordered a chip from them and it worked perfectly. I hope to do business with them again sometime. The customer service is also excellent, I got replies the same day I sent the message to the support center. Sometimes within a few hours. I will do business with these people again.
They have great customer service and reply fast to emails!
How fast can you ship to hawaii? I'm planning of purchasing X-ecuter 2.2 lite plus. i know its preorder right now.
We dont do Preorders but the fastest way is fedex overnight which will get to hawai in 1-2 days. Its not guaranteed overnight to hawai and alaska
Works great and fast, but I live in Texas.
Got one of their 2.1 pro's as soon as it was in stock. COD was a great option as I live in Canada.
The pro was here in a week and installed easily. The tutorials on xbox-scene were enought to get it soldered in there but I needed the system-mods info to flash. (dip 4 needs to be set to on) otherwise flash protection is enabled.
I have some friends who are looking for chips and I will definitly send them to SMT
The best and only place to buy your chip or pre-mod. Fast, friendly, and helpful. They dont do preorders so when its in stock you know it, and will get it fast.
i bought an printer cable to flash my xbox last week and one week later, FedEx delivered it to my house, it was a very light package, only 0.2 LBS so i open it and i saw a invoice from SystemMods and no cable, so i contact SMT and a guy reply and said, sir it seems like the package has been delivered to me( i already told him there is nothing in the package), so he is calling me a liar if you make mistakes, you correct them not blame on your customer. i still have all the stuff i got from SMT, there is no way the package is going to be 0.2 LBS, if the cable really in the package (I mean come on 0.2 LBS, a printer cable, funny) i bought the printer cable from SMT for $8 and shipping for $9 total $17. also is my first time shopping at SMT site $17 for nothing, and believe me i will never ever buy from them again.
maybe some of you had good shopping experience with SMT, but my sucks
so if any one know where i can buy a printer cable to flash my xbox x2.1 pro, please PM or email me [email protected] thanks in advance
I got help from Kaos, he send me my cable and also a free xbox skin , thanks Kaos
please pm me your order number, we will get you out a printer cable ASAP.. also if you could tell me who called you a "liar" I will get it taken care off for you.. Very sorry about this.
Thanks.
Alright Kaos,
You got my mouth watering with your July 7th message about the 2.2 LITE +'s coming in this week. Any news?
I know. I'm a lightweight. But I don't know how to solder, and I don't want to practice on my new xbox (v1.3). And I'm too cheap to pay someone to do it.
Based on the feedback here, I'd like to submit my order with you guys. Please just tell me you're receiving a whole pant-load of 'em right now from the dude in the brown shorts.
Thanks!
All I can say is the 2.2 pogo pins and lite+'s should be showing up at the same time.. lets hope this week coming...
Both are RED.. Both have LEDs showing when the d0 is aliened.
We will have the 2.0 switch kits by next week for sure. This will let all you people with 2.0 lite chips, have external swithces.
Hi Nolga .
I received my RMA chip in the mail today.. thanks for the excellent packaging and fast shipping time on my returned chip.
SMT has excellent customer service.. no worrys when ordering from these guys!!
Would DEFINITELY do business with SMT again!
man cant wait for that 2.2 lite plus to come in
Thank you all for the great feedback and we encourage you post your comments on every order you place so we can make shure we are always providing excellent service.
The x2.0 lite switch kits came in on Friday and will be available for purchase tomorrow morning.
My BDay contest winners chips will be shipped out tomorrow morning via usps priority. Hope you guys enjoy your chips. We will have more contests soon.
Got my exchange chip (2.1 for 2.2) on Thurs and finally have an opportunity to install today. works great. I'm glad that they allow stupid people like me () to exchange chip for my 1.3 xbox . I'm also glad that nolga is here to answer question too. Thanks.
System-Mods is the best. They should be in a category of theire own. I purchased 6 times already 80% of the time my ordered shipped the same day the other 20% was shipped with in 24hr's. Theire Customer Sevice is excellent, they respond to emails very quickly, there is are more than 2 people employeed and they are well organized to make shure some one is always arround, theire channelis great sicne i learned how to mod through there and best of all they use a real Courier (No USPS Crap).
I give system-mods a 15/10. I waited to write a review so i could see if the service held up even when they were swamped and it did.
I only have 1 minor issue. The tracking nummbers should be updated in the cart faster. I got a Shipment Conformation from fedex almost everytime so its not a big deal or a concern even if I didnt get a tracking nummber I would not worry at all im 100% shure it would show up.
BTW xbox-scene is fantastic i just came across it last week. System-mods and xbox-scene what else could you ask for
I haven't yet ordered from here but I plan to and just from the speedy and informative e-mail responces I'm quite impressed. I just hope you guys get pre-mods in again soon as that's what I was planing to purchase.
I will be building premods sometime this week once i get some more time.
Great, thanks for the quick reply.
http://shop.system-mods.com/product.asp?3=117
X-Ecuter 2.0 LITE/LITE+ Switch kits now in stock
When will more x2 chips be in stock?
Hiya peoples. I ordered my chip on the 11th (Friday nite) and they were closed all weekend. No worries though, it is now tuesday afternoon, and my chip is waiting on more solder to be installed.
Great service, it was sent out sunday nite, and here it is at my door in about 40 hours. So i have no complaints.
KaoS answered all of my PMs about my order very quickly...hehehe i feel like a kid in a candy store now that i have my chip. I just wish i hadnt given my solder to a friend, cuz now i have to wait till he gets off work to finish installing it.
Oh well. Thanx SMT...i am trying to talk my friends with Xbox's into buying from yall too. but i have to convince them why they need them. that should be easy now that i have mine.
Lates
Ruckus
| QUOTE (Samara @ Jul 15 2003, 03:00 PM) | | When will more x2 chips be in stock? |
Sometime today, if not tomorrow..
Ruckus:
i am the one who leave the bad feedback last week, just got my cable yesterday, thanks kaos for the xbox skin.
Ordered xecuter pro 2.2 from smt on the 10th, Received pre shipment email on the 11th, and received the chip on the 15th.
Excellant service from the start, very well packed, in small box which was then in a nice bubble envolope.
Worked great right out of the box!
Thanks to them and I will be ordering more!
| QUOTE (kevin52583 @ Jul 16 2003, 01:04 AM) | | i am the one who leave the bad feedback last week, just got my cable yesterday, thanks kaos for the xbox skin. |
no problem.. You might want to edit that other post..
i wanted to order the XLite 2.0 switches for $10 but the shipping (ground) is $9. that is outrageous. there is no way it cost that much to ship that little ass thing.
just got my xecuter pro 2.2. SMT is badass
You might want to mention that COD order will require Money Order or Cashers Check....
| QUOTE |
Please make your money order or cashiers check made out to: System Mod Technologies LLC
Or you may go to the Fedex Pickup location and pay with cash. If you want to pay with cash, you need to notify FEDEX that you will be picking the fedex package up from there pickup location and to not deliver it to your house. |
I have just updated the shipping page. (this was updated today, hope this will help all new customers)
http://www.system-mo...m/shipping.html
| QUOTE (kapkorn @ Jul 16 2003, 09:13 PM) | | i wanted to order the XLite 2.0 switches for $10 but the shipping (ground) is $9. that is outrageous. there is no way it cost that much to ship that little ass thing. |
we have lowered our FedEx prices as of today.
Ground is now only $7 (on small products/switches/chips etc..). All our FedEx prices have been dropped as well.
We also have a new RMA/Return Policy.
http://www.system-mods.com/rma.html
| QUOTE (KaoS @ Jul 17 2003, 09:15 PM) | | QUOTE (kapkorn @ Jul 16 2003, 09:13 PM) | | i wanted to order the XLite 2.0 switches for $10 but the shipping (ground) is $9. that is outrageous. there is no way it cost that much to ship that little ass thing. |
we have lowered our FedEx prices as of today.
Ground is now only $7 (on small products/switches/chips etc..). All our FedEx prices have been dropped as well.
We also have a new RMA/Return Policy.
http://www.system-mods.com/rma.html |
reasonable enough
time to order
alright! finally! I heard about system-mods.com from xbox-scene.com (of course) read some of the reviews from this site... then decided to order. So i ordered the xlite2.2 sunday night the 13th with credit card and ground shipping, then it processed and shipped out on tuesday the 15th, and get this, my chip got here today (the 17th) at 1:30p.m.!!! you hear that, I basically got two-day shipping for the price of ground! I couldnt be happier! I thought that the shipping price(while the x2box was nice) was still a little high, i mean $9 to send a tiny little package! oh well, they lowered the price today for $7, but i think it was still worth it cause it only took two days to get here for $9!!! I just cant say enough good things about smt! This was the very first install ive done of any modchip, as well as the very first solder job too! Soldered it in, in about 20 minutes, burned my thumb with the iron a couple time(ouch ) and happily booted it up and voila! there it is the flashbios screen. So after a succesfull flash, i cant say i could be any happier! I highly recommend anyone to order from system-mods.com and i will definetly be telling all my friends about smt and how easy they are to deal with. Another thing.. Their irc channel is awesome! During their office hours there is almost always someone there who will try to help you with whatever problem you have! While some of the people in their have better attitudes than others(some just have a negative outlook and bad attitude it seems like) most of the people in their are very helpfull nice. (and they seem to always remind you that you agreed to not flash your chip with an illegal bios  , which i understand )
But anyway that ends my review of system-mods.com. twenty thumbs up!!
Thanks system-mods.com!!!!!!! kyle out.
order #6371
Anyone else are just other people or customers..
And yes.. legal cromwell is a great bios We will allways push that till the day we die
More chips are in stock! LITES/PROS
Also 10gig/60gig LITE/PRO 2.2 Premods! Limited! hurry and order!
I have had a shipping error from SMT. I ordered on a Sunday and on Tuesday was given a tracking number for FedEx. I choose ground shipping due to price. I Figured that I would get it by Friday or Monday. Doesn't look like it. FedEx says they printed a label but no package was given to them at all. One Big Thing To Keep In Mind Is That This Company Has Great Resources. I found that on the IRC channel I was given some advice to call FedEx. Called FedEx they told me to call SMT. Now hopefully all the helpful people evil666 and Nogla will find out what ever happened to my order #6274. But I really do appreciate this company since they ACTUALLY care about their customers and servicing them. Many websites would have told me to F*** off and give me the runaround. Thanks for all your help and sooner or later I might recieve my X2.2Lite.
Nolga, you never e-mailed me back...
KaoS' you're the man. Thanks for all the help I hope everything gets situated tomorrow. By the way, since there was a screw up how bout a white console skin being **accidentally** thrown in for free...I can dream can't I.
im not a customer but soon to be one just waiting on the X-Ecuter 2.2 LITE- to come in any word on this yet?
| QUOTE (KaoS @ Jul 18 2003, 12:31 AM) | | Keep in mind, @'s (ops) are offical employies, +'s (voices) |
yeah, it was an official employee but it doesnt matter who, all that matters is that i love system-mods.com and wouldnt have it anyother way!
| QUOTE (mde3233967 @ Jul 18 2003, 12:02 AM) | im not a customer but soon to be one just waiting on the X-Ecuter 2.2 LITE- to come in any word on this yet?
|
no one has an "ETA" for this yet. Same as the 2.2 Pogo Pins. Best thing todo, is either check xbox-scene main page daily, this post here, or sign up for the SMT newsletter.
there is a BIG chance the X2.2LITE+'s will be IN STOCK at system-mods.com MONDAY or TUESDAY! Keep checking
These guys ARE the best. I ordered and they shipped the same night! There help on IRC is the greatest, you get to ask questions about the products, your order, and even help installing! I actually look forward to dealing with SMT again in the future. They are one of the few "little guy" online retailers I can trust.
Well, I gave these guys a try through a friends recommendation and figured I'd post here to let more ppl know of these great guys.
I recently ordered an X-Executer Pro 2.2 from them.
Shipping was EXTREMELY fast for ground (2-3 days, course I don't live far from the location ), and the customer support on EFNET was superb.
Evil666 is there to help a good majority of the time and if not Kaos will gladly help you.
I was skeptical about ordering mod chips and such from any company but these guys will get you your product and get it to you fast!
Highly Recommend these folks for all your mod chip needs for the xbox, not bad skins for it to boot
-ISO
I recieved a x2.2 lite and it did not have any bio's installed.
on thier web site it states the chip would come pre-flashed with the cromwells bios. It would be nice if they checked it before shipping it and wasting my time.
I am going to try to return it for a refund and I will let you know what happens.
 , chip arrived on the east coast in 3 days. Very pleased with the included chip, switch module, and wire/harness/header pin combo for different types of installs.
Did the header pin install, and got the FRAG (flashing red and green LED's) on startup . Used the #SMT IRC channel (thanks evil666) and confirmed my suspicion that is was most likely a bad LPC point, and that the D0 was good to go.
Corrected the LPC point and was very happy to see FlashBios (Cromwell) appear!
Unfortunately, I flashed with a garbage bios, so I went back to #SMT for help. Again, quick and courteous, they helped me confirm that I'd most likely need a programmer to recover the chip. So I ordered one, and again it was in the mail very quickly, scheduled to be delivered this Thursday.
One comment - the FEdEx ground shipping method they use requires signature on delivery. This required me to make sure my girlfriend could hang around the house on delivery day to sign for the package. Would much prefer the option of FedEx without signature requirement (leave it at my doorstep).
can't blame you guys for my lame brained bad-bios-flash. Great service and support so far!
| QUOTE (scottrico @ Jul 22 2003, 04:38 PM) | I recieved a x2.2 lite and it did not have any bio's installed.
on thier web site it states the chip would come pre-flashed with the cromwells bios. It would be nice if they checked it before shipping it and wasting my time.
I am going to try to return it for a refund and I will let you know what happens. |
All the chips are "supposed" to be pre-flashed with FlashBIOS from the FACTORY. If we tested each and every chip we have, we would never get around to sending out orders. Sorry your chip came blank, you could always buy an X2.X LITE programmer. Or as you said, send it back and we will flash it for you. And normaly 1 out of maybe 300 are blank, or bad in some way. It is bound to happen sometime, and sorry it happend to you. Again please understand this isn't our fault.
| QUOTE | | One comment - the FEdEx ground shipping method they use requires signature on delivery. This required me to make sure my girlfriend could hang around the house on delivery day to sign for the package. Would much prefer the option of FedEx without signature requirement (leave it at my doorstep). |
Due to the AMOUNT of fraud orders we get a day, we had to implement this into our policies. This is another good way to secure that the person ordering is NOT using a stolen credit card. I hope you can understand.
| QUOTE | | Due to the AMOUNT of fraud orders we get a day, we had to implement this into our policies. |
Thanks for the quick reply KaoS. I understand. Guess I could just have stuff shipped to my workplace...
Looking forward to using the programmer.
I ordered an X-ecuter 2.2 Lite (2-Day FedEx) on 7/18 and I recieved it 7/22. No snags or mix-ups. Thumbs up.
1 week later , no x2.2 lite plus yet
I got my chip in the specified amount of time. These guys are very professional, and I would do business again.
thanks guys!
"Another satisfied Customer!"
No really, these guys are great. I used this thread to choose them.
JB
| QUOTE (NightL1fe @ Jul 23 2003, 01:03 AM) | | 1 week later , no x2.2 lite plus yet |
July 22, 2003 21:16
San Francisco, CA - USA Clearance processing complete at San Francisco, CA - USA
That is what the tracking number says for the 2.2LITE+'s.. Customs, allways takes to long!
They should get here later today, if not tomorrow.
Is Nolga dead?
| QUOTE (violenta79 @ Jul 23 2003, 01:04 PM) | | Is Nolga dead? |
no just extermaly busy... 24/7 busy...
| QUOTE (KaoS @ Jul 23 2003, 10:09 AM) | | QUOTE (NightL1fe @ Jul 23 2003, 01:03 AM) | | 1 week later , no x2.2 lite plus yet |
July 22, 2003 21:16
San Francisco, CA - USA Clearance processing complete at San Francisco, CA - USA
That is what the tracking number says for the 2.2LITE+'s.. Customs, allways takes to long!
They should get here later today, if not tomorrow. |
WOOOOHOOOOO!!!!!!!! OMFG i been waiting 2 months for these babys!
All I can say is WOW!! Super fast, I ordered my chip Friday afternoon and it was at my door Monday morning. Everything works great, will recommend to all my friends! Thanks guys!
Richard
My patience is beginning to run out
Will you be getting the X 2.2 lite plus in stock before next week because I've been waiting forever checking the system-mods website everyday and it seems like there are never any chips in stock. I'd prefer to buy from SMT, but I don't know if I can wait much longer. What time of the day is the best time to check to see if you have chips in stock? Should I continue to waste my time checking the site 24/7?
I see the pictures and texts changing at system-mods.com all the time, but I never see the stock status change no matter how often I check. Perhaps the site is too popular and they can't keep up with demand or maybe their supply is just too little.
| QUOTE (dime @ Jul 24 2003, 07:33 PM) | My patience is beginning to run out
Will you be getting the X 2.2 lite plus in stock before next week because I've been waiting forever checking the system-mods website everyday and it seems like there are never any chips in stock. I'd prefer to buy from SMT, but I don't know if I can wait much longer. What time of the day is the best time to check to see if you have chips in stock? Should I continue to waste my time checking the site 24/7?
I see the pictures and texts changing at system-mods.com all the time, but I never see the stock status change no matter how often I check. Perhaps the site is too popular and they can't keep up with demand or maybe their supply is just too little. |
heh.. I can understand
| QUOTE | July 23, 2003 21:48
San Francisco, CA - USA Departed from DHL Gateway San Francisco, CA - USA
July 24, 2003 03:42
Cincinnati, OH - USA Arrived at DHL Hub Cincinnati, OH - USA |
this is what the tracking number says for the stock of the 2.2LITE+.s.. It looks like it should get here tomorrow afternoon. I would say check after 2-3PM (EST) tomorrow 99% chance it should be here tomorrow afternoon.
Again please understand the packages got delayed at customs, there was nothing we could do about speeding up the shipping processes.
Okay thanks KaoS, sorry for whinning.
It's just that I feel like I've been waiting an eternity for this thing just to save $25 (x2.1 lite and pogo). I keep hearing "tomorrow" "tomorrow" and my will is beginning to break. It doesn't help that the price of the HDD I've been waiting to order has consistently been going up and up this past month. Any idea how many chips you're getting? At least I know I didn't miss out on the first shipment already, I was starting to worry when I saw you put up all the new pics. Thanks again for responding so quickly.
i was about to burst myself but found out Someone nearby will have x2.2 lites pluses also so i'll just wait for him..
but hey at least they got the new pics up looking good guys! thats a for sure sign you usa boys gonna have them chips comming in REAL soon..
<---Jelouse .. man its hard giving up the free health care for awsome prices, cheap fast shipping and guns/booze everwhere i walk..
um.. i just got my 2.2 light and im missing the little silvey thing... http://shop.system-mods.com/product.asp?3=9 the thing nexed to the switch. what dose the thing do and do i need it. and..... can i get a new little silvery thing?
Great store with good prices would do bussiness with again in the future thanks-
A++++
| QUOTE (unbug07 @ Jul 24 2003, 11:36 PM) | | um.. i just got my 2.2 light and im missing the little silvey thing... http://shop.system-m...product.asp?3=9 the thing nexed to the switch. what dose the thing do and do i need it. and..... can i get a new little silvery thing? |
that is the pin header, it is NOT needed. We recommend doing a general wire install. If you still need this part, please let me know, we can ship it out to you. Again we recommend wire install, not pin header install.
(pat on own back -> with the programmer, I got a good bios flashed, got EvoX running, backed up a game to the E: drive, and installed XBMP 2.4 serving files via SMB on a firewire drive connected to my PC!!! - Next projects: Install 120GB HDD, probably the Maxtor 6Y120L0 or 6Y120P0, and try out ReLaX)
Re: signature delivery shipping:
| QUOTE | | Due to the AMOUNT of fraud orders we get a day, we had to implement this into our policies. This is another good way to secure that the person ordering is NOT using a stolen credit card. I hope you can understand. |
By the way, regarding my previous complaint about FedEx Ground with signature requirement - this time I left a note on my door asking the FedEx guy to leave it in my mailbox.... AND HE DID! The programmer was waiting for me when I got home.
SMT has been really professional, their products work as advertised, and for both orders they put the product in the mail within a day. KUDOS!
I recommend SMT without reservation.
Thanks for helping this project go smoothly. Modding my Xbox has been one of the more rewarding things I've done in a while.
| QUOTE | | We recommend doing a general wire install. If you still need this part, please let me know, we can ship it out to you. Again we recommend wire install, not pin header install. |
Stupid me I did the header pin install (works fine btw)... you guys are the pros, why do you recommend the wire install vs the header pin?
| QUOTE (cmichel @ Jul 25 2003, 10:10 AM) | | QUOTE | | We recommend doing a general wire install. If you still need this part, please let me know, we can ship it out to you. Again we recommend wire install, not pin header install. |
Stupid me I did the header pin install (works fine btw)... you guys are the pros, why do you recommend the wire install vs the header pin? |
we just do? lol we find it easier, and tend to see that most customers find it easier as well.
| QUOTE | | we just do? lol we find it easier, and tend to see that most customers find it easier as well. |
Well, I liked the looks of that little silver thingy , also my LPC points were not pre-soldered, so it was easy to stick the header in there, secure it with electrical tape, and solder away.
| QUOTE (cmichel @ Jul 25 2003, 10:33 AM) | | QUOTE | | we just do? lol we find it easier, and tend to see that most customers find it easier as well. |
Well, I liked the looks of that little silver thingy , also my LPC points were not pre-soldered, so it was easy to stick the header in there, secure it with electrical tape, and solder away. |
hehe, whatever you find the easiest is the best way..
X-Ecuter 2.2 LITE+ IN STOCK NOW!@!@!
Ordered saturday/sunday, shipped out monday, arrived on wed. No problems, great support channel
6872
will im a customer as of today i order 2 chips and i feel great thank you SMT i waited long enough
| QUOTE (KaoS @ Jul 25 2003, 01:50 PM) | | X-Ecuter 2.2 LITE+ IN STOCK NOW!@!@! |
hehe, well .. SOLD OUT... World record?
More LITES, PROS, and LITE+'s coming soon!
I'm a very happy customer, ordered a lite+ and programmer today (finally !) at 2:27pm, got a confirmation email at 5:08pm and a tracking number at 6:21pm. The fastest processing I've ever seen ! Thanks guys !
Hello,
I got the X-Ecuter 2.0 LITE/LITE+ Switch Kit and there are no instructions with it nad none in your forums about the X-Ecuter 2.0 LITE/LITE+ Switch Kit. My only question is where do i solder hte wire for hte light?
Many Thanks
Queekus
| QUOTE (weasel @ Jul 25 2003, 06:55 PM) | | I'm a very happy customer, ordered a lite+ and programmer today (finally !) at 2:27pm, got a confirmation email at 5:08pm and a tracking number at 6:21pm. The fastest processing I've ever seen ! Thanks guys ! |
heh
| QUOTE | Hello,
I got the X-Ecuter 2.0 LITE/LITE+ Switch Kit and there are no instructions with it nad none in your forums about the X-Ecuter 2.0 LITE/LITE+ Switch Kit. My only question is where do i solder hte wire for hte light?
Many Thanks
Queekus |
I have no clue.. We are sending one to xantium.. hopefully he will do a tut, on how to install it. I think you only need to solder to get the LED working..?
Queekus I will work on a Tutorial for you tomorrow.
Thanks to all those people who purchased lite 2.2+'s today we managed to sell out all the ones we ordered in a feew hours. We have ordered more to add to our next order that might magically show up next week.
| QUOTE (KaoS @ Jul 25 2003, 08:46 PM) | | QUOTE | | heh |
|
See, there's a little positive in there for you guys
| QUOTE (weasel @ Jul 25 2003, 11:55 PM) | | I'm a very happy customer, ordered a lite+ and programmer today (finally !) at 2:27pm, got a confirmation email at 5:08pm and a tracking number at 6:21pm. The fastest processing I've ever seen ! Thanks guys ! |
I'm jealous. I ordered right around 2:30 as well and got my confirmation email at 5:17 but I didn't get a tracking number tonight. Guess I'll have to wait 'til Monday for that, eh?
| QUOTE (prfectjon @ Jul 26 2003, 05:24 AM) | | QUOTE (weasel @ Jul 25 2003, 11:55 PM) | | I'm a very happy customer, ordered a lite+ and programmer today (finally !) at 2:27pm, got a confirmation email at 5:08pm and a tracking number at 6:21pm. The fastest processing I've ever seen ! Thanks guys ! |
I'm jealous. I ordered right around 2:30 as well and got my confirmation email at 5:17 but I didn't get a tracking number tonight. Guess I'll have to wait 'til Monday for that, eh? |
I ordered at 2:18 and got my confirmation email at 5:11 but no tracking number.
Luck of the draw, I suppose. Just glad I got one before they were gone!
Thursday cant come soon enough!
7269
thanks smt my stuff arrived today order friday fast shipping and all glad to do bussiness anytime
I ordered via cod due to the fact that my billing address is a P.O. Box, so I had to, other than that I have experienced fast and speedy processing of my order within 48 hours.
Way better than any other company I have dealt with, especially easybuy (terrible).
Maybe easybuy is getting better, but their chip does not compete to the external switch that the X2 Pro Lite edition with no solder option has.
AAA customer service
AAA processing
AAA shipping
System-Mods.com is easily the best online store I have ever dealt with. Their customer service is top notch with things like their IRC channel, quick responses to emails, and contacting me on AIM. I had to RMA a chip and chose the express option. They replied back right away and kept me updated on the status. They got it out one day later than they said at first, so they got it out the next day and upgraded it to overnight shipping for no charge, how many other companies do that?? So shop with confidence, these guys kick ass.
|bigred|
I had Some Lite+ Left order and have entered them Instock. Everything else will be here next Week.
Pogo Pins were shipped to us today. This may be the last batch of pogo pins ever. The may get discontinued. So for you Non Solderers Lite+ is the only Solderless option for Xecuter Chips.
Just received xecuter 2.2 lite plus.
Satisfied with System-Mods.
No instructions included for installation, but the website was better anyway.
Note for the chip though, it wouldn't align correctly until I used a very small blade to scrape away part of the inside of the hole on the modchip. Tightening the chip pushed it out of alignment every time until I scraped it down.
Tschüss,
GD
. Pogo Pins and Lite+ are on the way.
Contest Winners Chips will be packed and shipped over the week end. Sorry for the delay we had to use your chips for premods They are here now so no worries
Both of my 2.2 Lite +'s arrived on time as advertised. System-Mods has been great at keeping me informed of when the chips were coming in. When they actually get to SM is a bit out of their control. Thanks for staying on top of it.
tomorrow, the chips get installed. Fingers are crossed.
Thanks again fellas for the great service!
I bet this post will get erased but here it goes anyway.
to update you all on my purchase,
Recieved 2.2 lite with no bios preflashed and did not find out untill I went to all the drama of installing it. Thier site says it would come pre-flashed.
Now I dont think that it is their fault but I could not even get store credit. I know it was not my fault but I ended up being the one to pay in the end.
Sad, real sad!
Anyway, just be real carefull with this store.
I would buy from a store that will take it back if there is a problem, especialy if it is a problem somewhere on their end.
I emailed them not to bother sending it back to me.
But if they do, I will gladly give it to anyone who will pay for the postage. I am a nice guy like that.
I buy things online all the time and this is the first time that I could not get a refund for a product that arrived broken or imcomplete.
I will post if I get the chip back and someone can just PM me.
I am not pissed because I got a chip from somewhere else and I am very happy with the way my mod came out. It is even worth the money I lost to this company.
So be carefull!
| QUOTE (scottrico @ Aug 4 2003, 02:01 PM) | I bet this post will get erased but here it goes anyway.
to update you all on my purchase,
Recieved 2.2 lite with no bios preflashed and did not find out untill I went to all the drama of installing it. Thier site says it would come pre-flashed.
Now I dont think that it is their fault but I could not even get store credit. I know it was not my fault but I ended up being the one to pay in the end.
Sad, real sad!
Anyway, just be real carefull with this store.
I would buy from a store that will take it back if there is a problem, especialy if it is a problem somewhere on their end.
I emailed them not to bother sending it back to me.
But if they do, I will gladly give it to anyone who will pay for the postage. I am a nice guy like that.
I buy things online all the time and this is the first time that I could not get a refund for a product that arrived broken or imcomplete.
I will post if I get the chip back and someone can just PM me.
I am not pissed because I got a chip from somewhere else and I am very happy with the way my mod came out. It is even worth the money I lost to this company.
So be carefull! |
As I have said before, the factory says all chips come preflashed with FlashBIOS. If some don't and you RMA it, we will reflash it for you for free! And send you back a chip, or a replacement chip if NEEDED.
Its not our fault you didn't read the policies (returns/rmas). As our policies are detailed and outlined, that there is no refunds.
As I tell all customers, please READ everything before you order, because when you order you auto agree to everything we have on our site. As stated.
Sorry we couldn't do anything more for you.
Well I for one do not recommend System-Mods.com. Although in the end through it all I ended up with a working chip, what I went through and experienced in the process was nothing short of terrible.
I first ordered my X2 2.2 Lite and delt with the $9.00 FedEx Ground shipping charges which are ridiculous because they send the chip in a box about 10-20x its size for whatever reason and overcharge you for shipping which I did not appreciate at all. Then after about almost a week of waiting (from Texas to Texas) I finally got the chip in its' huge box.
After installing the chip I come to find that it doesn't work, just my luck. So I chat with the guys on IRC only to find the most un-friendly, un-professional customer service I probably have ever encountered. I would frequently have to ask the same question over and over with no response while someone joins in, and asks a question about getting their credit card to work on the site, or anything else profit relating, and getting an answer in a split second. Needless to say its' obvious what they really care about, and that's not customers.
So after a bunch of time wasted and run-around I finally got the RMA filled out and the chip shipped back to them for testing (which I had to pay for). When asking them how long it would take to test the chip to prove that it was faulty and to send me one back I got a sarcastic remark such as "weeks, months, years? who knows." which immediately ticked me off. Then they lied about when my chip arrived by saying it had 2-3 days later than USPS showed as the delivery date. So a few days later I received an email with a FedEx Tracking number, and nothing else. So I proceeded to join the irc channel to make sure my chip was fixed/replaced and had been shipped off and when it should be here. After asking something along the lines of "Hey, I received an email about my RMA with a FedEx tracking number in it but no other information, I assuming it was replaced?" I was told
"well what else would it mean." by one of the employees.
My problem with that is, I am a paying customer and if its too much to take 2-3 minutes of your time to write an email explaining that
a: you found that the chip was faulty
b: you replaced the faulty part and/or entire product
c: you have shipped it via FedEx ground/2 day/next day etc
d: tracking number
then you don't care too much about customer service.
All and all it has been a terrible experience and I will not be referring anyone to system-mods nor will I ever purchase anything from them again. I sincerely hope no one buys a broken chip from them because you will most likely receive the terrible customer service I received.
| QUOTE (dekand @ Aug 4 2003, 09:05 PM) | Well I for one do not recommend System-Mods.com. Although in the end through it all I ended up with a working chip, what I went through and experienced in the process was nothing short of terrible.
I first ordered my X2 2.2 Lite and delt with the $9.00 FedEx Ground shipping charges which are ridiculous because they send the chip in a box about 10-20x its size for whatever reason and overcharge you for shipping which I did not appreciate at all. Then after about almost a week of waiting (from Texas to Texas) I finally got the chip in its' huge box.
After installing the chip I come to find that it doesn't work, just my luck. So I chat with the guys on IRC only to find the most un-friendly, un-professional customer service I probably have ever encountered. I would frequently have to ask the same question over and over with no response while someone joins in, and asks a question about getting their credit card to work on the site, or anything else profit relating, and getting an answer in a split second. Needless to say its' obvious what they really care about, and that's not customers.
So after a bunch of time wasted and run-around I finally got the RMA filled out and the chip shipped back to them for testing (which I had to pay for). When asking them how long it would take to test the chip to prove that it was faulty and to send me one back I got a sarcastic remark such as "weeks, months, years? who knows." which immediately ticked me off. Then they lied about when my chip arrived by saying it had 2-3 days later than USPS showed as the delivery date. So a few days later I received an email with a FedEx Tracking number, and nothing else. So I proceeded to join the irc channel to make sure my chip was fixed/replaced and had been shipped off and when it should be here. After asking something along the lines of "Hey, I received an email about my RMA with a FedEx tracking number in it but no other information, I assuming it was replaced?" I was told
"well what else would it mean." by one of the employees.
My problem with that is, I am a paying customer and if its too much to take 2-3 minutes of your time to write an email explaining that
a: you found that the chip was faulty
b: you replaced the faulty part and/or entire product
c: you have shipped it via FedEx ground/2 day/next day etc
d: tracking number
then you don't care too much about customer service.
All and all it has been a terrible experience and I will not be referring anyone to system-mods nor will I ever purchase anything from them again. I sincerely hope no one buys a broken chip from them because you will most likely receive the terrible customer service I received. |
heh.. interesting.. I would like an order number, or RMA number to go along with this so I could follow it up. (you will need to post those, otherwise your post will be deleted by a mod/admin)
First of all, if you ordered a chip as of late (past 2/3 weeks?), you would know that we dropped our fedex ground packages to $7 not $9. We also send in a huge box to help protect the chip so it doesnt get damaged. Also fedex charge the same price for .01LB to 1LB. There is no difference.
If fedex took 1 week to ship ground (Texas to Texas) what you need todo is complain to fedex, to reimburse you for the shipping. 90% of the time they will, if it is Texas to Texas it should be delivered overnight, even if it is sent ground.
About the IRC channel. If you have issues, why didn't you CALL THE TOLL FREE NUMBER? Or even submit an trouble ticket/e-mail? The IRC staff is limited, and some of the staff members are not as that good with trouble shooting problems with mod chips, as the rest of us. So if someone comes in with a Credit card question, that is much easier to answer than to trouble shoot a question about a mod chip. Its also possible that no one was around? at lunch? or just busy doing other things. You could have called the number, or e-mailed us. Also for the last week I havent been around much, and I generally do most of the trouble shooting via the IRC channel.
| QUOTE | | "Hey, I received an email about my RMA with a FedEx tracking number in it but no other information, I assuming it was replaced?" |
Sorry about how the person answered you, if you have a log/or nick I can go deal with this issue. But the e-mail from Fedex is generic it is sent from fedex, and there is no way we can put a note, or put any other text in that e-mail since it comes from fedex's server.
Also you can always call and ask for a manager if you are un happy with anything.
In our defense, according to 99% of the people on this forum, and 99% of our customers we have the best customer service around, and I am sorry if you expressive wasn't that good.
If you would like any help please pm me, and I see what I can do for you.
| QUOTE (KaoS @ Aug 5 2003, 02:33 AM) | | QUOTE (dekand @ Aug 4 2003, 09:05 PM) | Well I for one do not recommend System-Mods.com. Although in the end through it all I ended up with a working chip, what I went through and experienced in the process was nothing short of terrible.
I first ordered my X2 2.2 Lite and delt with the $9.00 FedEx Ground shipping charges which are ridiculous because they send the chip in a box about 10-20x its size for whatever reason and overcharge you for shipping which I did not appreciate at all. Then after about almost a week of waiting (from Texas to Texas) I finally got the chip in its' huge box.
After installing the chip I come to find that it doesn't work, just my luck. So I chat with the guys on IRC only to find the most un-friendly, un-professional customer service I probably have ever encountered. I would frequently have to ask the same question over and over with no response while someone joins in, and asks a question about getting their credit card to work on the site, or anything else profit relating, and getting an answer in a split second. Needless to say its' obvious what they really care about, and that's not customers.
So after a bunch of time wasted and run-around I finally got the RMA filled out and the chip shipped back to them for testing (which I had to pay for). When asking them how long it would take to test the chip to prove that it was faulty and to send me one back I got a sarcastic remark such as "weeks, months, years? who knows." which immediately ticked me off. Then they lied about when my chip arrived by saying it had 2-3 days later than USPS showed as the delivery date. So a few days later I received an email with a FedEx Tracking number, and nothing else. So I proceeded to join the irc channel to make sure my chip was fixed/replaced and had been shipped off and when it should be here. After asking something along the lines of "Hey, I received an email about my RMA with a FedEx tracking number in it but no other information, I assuming it was replaced?" I was told
"well what else would it mean." by one of the employees.
My problem with that is, I am a paying customer and if its too much to take 2-3 minutes of your time to write an email explaining that
a: you found that the chip was faulty
b: you replaced the faulty part and/or entire product
c: you have shipped it via FedEx ground/2 day/next day etc
d: tracking number
then you don't care too much about customer service.
All and all it has been a terrible experience and I will not be referring anyone to system-mods nor will I ever purchase anything from them again. I sincerely hope no one buys a broken chip from them because you will most likely receive the terrible customer service I received. |
heh.. interesting.. I would like an order number, or RMA number to go along with this so I could follow it up. (you will need to post those, otherwise your post will be deleted by a mod/admin)
First of all, if you ordered a chip as of late (past 2/3 weeks?), you would know that we dropped our fedex ground packages to $7 not $9. We also send in a huge box to help protect the chip so it doesnt get damaged. Also fedex charge the same price for .01LB to 1LB. There is no difference.
If fedex took 1 week to ship ground (Texas to Texas) what you need todo is complain to fedex, to reimburse you for the shipping. 90% of the time they will, if it is Texas to Texas it should be delivered overnight, even if it is sent ground.
About the IRC channel. If you have issues, why didn't you CALL THE TOLL FREE NUMBER? Or even submit an trouble ticket/e-mail? The IRC staff is limited, and some of the staff members are not as that good with trouble shooting problems with mod chips, as the rest of us. So if someone comes in with a Credit card question, that is much easier to answer than to trouble shoot a question about a mod chip. Its also possible that no one was around? at lunch? or just busy doing other things. You could have called the number, or e-mailed us. Also for the last week I havent been around much, and I generally do most of the trouble shooting via the IRC channel.
| QUOTE | | "Hey, I received an email about my RMA with a FedEx tracking number in it but no other information, I assuming it was replaced?" |
Sorry about how the person answered you, if you have a log/or nick I can go deal with this issue. But the e-mail from Fedex is generic it is sent from fedex, and there is no way we can put a note, or put any other text in that e-mail since it comes from fedex's server.
Also you can always call and ask for a manager if you are un happy with anything.
In our defense, according to 99% of the people on this forum, and 99% of our customers we have the best customer service around, and I am sorry if you expressive wasn't that good.
If you would like any help please pm me, and I see what I can do for you. |
Order #5900
RMA #3986
My shipping was 9$ and I'm sorry no matter what you can say it doesn't cost 9$ to ship a package that weighs way less than 1lb, it doesn't cost 7$ for that matter, 5$ MAX. But since you guys insist on using huge unnecessary boxes thats why it will cost more.
I didn't call the toll free number because most of the time Im already in IRC, so why bother? It shouldn't matter who I talk to or how, I should be treated with the utmost respect because I am a paying customer who just wants his issue resolved. But I wasn't, I was treated as a nuisance. My installer was watching as I talked to you guys and he was with me through the whole process, and basically said he couldn't believe the lack of professionalism exhibited by your company. And he would never purchase from you guys nor would he refer any of his customers. So its not just me.
I don't keep logs but I believe it was Balla who dished most of the sarcasm though I don't like to point fingers.
And you say the email is from FedEx, yet it was from Balla.
balla has responded to your help desk request.
--------------------------------
fedex tracking # 790360864600
_________________________
Balla
Support - System-Mods.com
You would think FedEx would have the professionalism to capitalize "F" and "T"... It was from Balla, which is a very professional name. It would be nice to know the real name of the people your sending money to.
And I bet if 99% of the people got their mod chips, and they worked, they would not have anything bad to say about system-mods or their customer service, but for the 1% that do have problems, thats where it counts, and thats where you guys slipped up.
This forum is to post good/bad experiences and this is mine, it was a bad experience. You got everything you need, and if this post is deleted, that would explain the 99% happy customer rating thing.
| QUOTE (dekand @ Aug 5 2003, 12:35 AM) | | QUOTE (KaoS @ Aug 5 2003, 02:33 AM) | | QUOTE (dekand @ Aug 4 2003, 09:05 PM) | Well I for one do not recommend System-Mods.com. Although in the end through it all I ended up with a working chip, what I went through and experienced in the process was nothing short of terrible.
I first ordered my X2 2.2 Lite and delt with the $9.00 FedEx Ground shipping charges which are ridiculous because they send the chip in a box about 10-20x its size for whatever reason and overcharge you for shipping which I did not appreciate at all. Then after about almost a week of waiting (from Texas to Texas) I finally got the chip in its' huge box.
After installing the chip I come to find that it doesn't work, just my luck. So I chat with the guys on IRC only to find the most un-friendly, un-professional customer service I probably have ever encountered. I would frequently have to ask the same question over and over with no response while someone joins in, and asks a question about getting their credit card to work on the site, or anything else profit relating, and getting an answer in a split second. Needless to say its' obvious what they really care about, and that's not customers.
So after a bunch of time wasted and run-around I finally got the RMA filled out and the chip shipped back to them for testing (which I had to pay for). When asking them how long it would take to test the chip to prove that it was faulty and to send me one back I got a sarcastic remark such as "weeks, months, years? who knows." which immediately ticked me off. Then they lied about when my chip arrived by saying it had 2-3 days later than USPS showed as the delivery date. So a few days later I received an email with a FedEx Tracking number, and nothing else. So I proceeded to join the irc channel to make sure my chip was fixed/replaced and had been shipped off and when it should be here. After asking something along the lines of "Hey, I received an email about my RMA with a FedEx tracking number in it but no other information, I assuming it was replaced?" I was told
"well what else would it mean." by one of the employees.
My problem with that is, I am a paying customer and if its too much to take 2-3 minutes of your time to write an email explaining that
a: you found that the chip was faulty
b: you replaced the faulty part and/or entire product
c: you have shipped it via FedEx ground/2 day/next day etc
d: tracking number
then you don't care too much about customer service.
All and all it has been a terrible experience and I will not be referring anyone to system-mods nor will I ever purchase anything from them again. I sincerely hope no one buys a broken chip from them because you will most likely receive the terrible customer service I received. |
heh.. interesting.. I would like an order number, or RMA number to go along with this so I could follow it up. (you will need to post those, otherwise your post will be deleted by a mod/admin)
First of all, if you ordered a chip as of late (past 2/3 weeks?), you would know that we dropped our fedex ground packages to $7 not $9. We also send in a huge box to help protect the chip so it doesnt get damaged. Also fedex charge the same price for .01LB to 1LB. There is no difference.
If fedex took 1 week to ship ground (Texas to Texas) what you need todo is complain to fedex, to reimburse you for the shipping. 90% of the time they will, if it is Texas to Texas it should be delivered overnight, even if it is sent ground.
About the IRC channel. If you have issues, why didn't you CALL THE TOLL FREE NUMBER? Or even submit an trouble ticket/e-mail? The IRC staff is limited, and some of the staff members are not as that good with trouble shooting problems with mod chips, as the rest of us. So if someone comes in with a Credit card question, that is much easier to answer than to trouble shoot a question about a mod chip. Its also possible that no one was around? at lunch? or just busy doing other things. You could have called the number, or e-mailed us. Also for the last week I havent been around much, and I generally do most of the trouble shooting via the IRC channel.
| QUOTE | | "Hey, I received an email about my RMA with a FedEx tracking number in it but no other information, I assuming it was replaced?" |
Sorry about how the person answered you, if you have a log/or nick I can go deal with this issue. But the e-mail from Fedex is generic it is sent from fedex, and there is no way we can put a note, or put any other text in that e-mail since it comes from fedex's server.
Also you can always call and ask for a manager if you are un happy with anything.
In our defense, according to 99% of the people on this forum, and 99% of our customers we have the best customer service around, and I am sorry if you expressive wasn't that good.
If you would like any help please pm me, and I see what I can do for you. |
Order #5900
RMA #3986
My shipping was 9$ and I'm sorry no matter what you can say it doesn't cost 9$ to ship a package that weighs way less than 1lb, it doesn't cost 7$ for that matter, 5$ MAX. But since you guys insist on using huge unnecessary boxes thats why it will cost more.
I didn't call the toll free number because most of the time Im already in IRC, so why bother? It shouldn't matter who I talk to or how, I should be treated with the utmost respect because I am a paying customer who just wants his issue resolved. But I wasn't, I was treated as a nuisance. My installer was watching as I talked to you guys and he was with me through the whole process, and basically said he couldn't believe the lack of professionalism exhibited by your company. And he would never purchase from you guys nor would he refer any of his customers. So its not just me.
I don't keep logs but I believe it was Balla who dished most of the sarcasm though I don't like to point fingers.
And you say the email is from FedEx, yet it was from Balla.
balla has responded to your help desk request.
--------------------------------
fedex tracking # 790360864600
_________________________
Balla
Support - System-Mods.com
You would think FedEx would have the professionalism to capitalize "F" and "T"... It was from Balla, which is a very professional name. It would be nice to know the real name of the people your sending money to.
And I bet if 99% of the people got their mod chips, and they worked, they would not have anything bad to say about system-mods or their customer service, but for the 1% that do have problems, thats where it counts, and thats where you guys slipped up.
This forum is to post good/bad experiences and this is mine, it was a bad experience. You got everything you need, and if this post is deleted, that would explain the 99% happy customer rating thing. |
I will look into this issue with balla (have a speak with him), as I said before very sorry if things turned out bad for you. You seem very upset, and there isn't properly anything I can do for you to change your mind, or to correct this issue. If there is let me know. Maybe a free skin or something?
One thing though, if you go and read all of this whole 11 pages, you will notice that there is what 1 complaint about system-mods? And what 1 post was edited by a mod, because it had nothing todo with SMT, nore was he a customer. If you go to allot of other customers posts on this site, you will see something completely different. I am not going to say we are perfect we make mistakes, and we do our best to correct them.
We will not delete your post, its a valid point, and your a important customer. But as I said, it doesn't look like there is much I can do for you.
Another thing, FedEx = Expensive.. Its not cheap like USPS. And again it doesn't matter how big the box is, or package, it down to the weight. FedEx charge the same amount from .01lb to 1lb or from 1.01lb to 2lb etc. The package was properly under a lb. $6, the other $1 is to cover the costs of the packaging, bubble wrap, and to pay the people packaging the products. If you where looking for $2 shipping there are many mod chip sites that offer USPS shipping (most don't send insured or trackable, and if it is trackable USPS only shows when it was sent, and delivered). Also if you thought it was expensive why did you order in the first place?
I would like to make a comment on IRC. The channel is there as an resource channel to help customers. Most of the time the channel is ran by people who are not even on the SMT official staff, so we can not control what is being said and talked about in that channel half the time. (customers talk about all kinds of things not relating to SMT, and to admin it, becomes very expensive, and uses allot of time) Plus it is IRC, and IRC is IRC.. Anyway the point I was making is that if you want SMT only support, and to make sure you are dealing with SMT you should e-mail, or call us, that is why we put those things there, and why we pay the bill on your phone call.
Anyway, no point in dragging this along. Sorry for any hardship you have gone threw, and I hope next time (if there is a next time) it goes better for you.
Well, to bring things back to the positive side, I'd just like to say that I'm very happy I decided to go with System Mods for my order (though I didn't have much choice since you guys were the first ones to get in the Lite+ chips ). I ordered my chip on Friday as soon as they became in stock and the chip was shipped Monday. Chip arrived Thursday as expected and everything was good to go. I was kinda disappointed that there were no installation instructions inside the box, but I would have wound up using online tutorials either way. I've already recommended SM to a friend of mine and he'll be ordering from you guys as soon as you get some more Lite+ chips in stock.
Thanks for the quality service.
i order my x2.1 lite, when they 1st got them in stock. after it was shipped it took 2 days to get to me and anothor 4days to get it in my hands, since i kept missing the damn driver. Im a semi happy with system-mods. i never got my skin i order. i open a help desk ticket. he said he they where looking into it. guess what? never herd anythang back, to this day. the skin was suppose to packaged with the modchip. but the cod amount was cost of the modchip, i thought i was getting a free skin, since i order the skin few days back, before i order the modchip.
Order #: 3412
HelpDesk : 2508
| QUOTE (stlmike @ Aug 5 2003, 04:12 PM) | i order my x2.1 lite, when they 1st got them in stock. after it was shipped it took 2 days to get to me and anothor 4days to get it in my hands, since i kept missing the damn driver. Im a semi happy with system-mods. i never got my skin i order. i open a help desk ticket. he said he they where looking into it. guess what? never herd anythang back, to this day. the skin was suppose to packaged with the modchip. but the cod amount was cost of the modchip, i thought i was getting a free skin, since i order the skin few days back, before i order the modchip.
Order #: 3412
HelpDesk : 2508 |
I will look into this for you
*EDIT* Login to your order status
im now very happy customer! thanks KaoS`
We are Out of Pros for now only a small portion of our order came in. The rest will arrive with the rest of our lite+ 2.2 which is due in any day now.
Allmost all the lite 2.2 Arrived so we have a bunch of those.
I would like to chime in. I am the installer that dekand refers to in his posts. While I did not specfically buy the product from your store, I have purchased a product from you once before. I will explain my experience with that as well as maybe clear up some other points about deckands purchase.
First. My first order:
| QUOTE | We would like to inform you that your order - 4919 placed on 6/26/2003 5:14:27
PM has been shipped. |
From an email
This was an order for an x2pro replacement cable. When I ordered this product, the website said you had the item in stock. As can be seen from the quote from the Email, my order was placed on 6-26-03. That email is from
| QUOTE | Date :
Thu, 03 Jul 2003 08:35:48 -0500
|
That's a grand total of 7 days to ship a little FFC (Flat Flexible Cable). The cable took 1 or 2 days to get to me since I'm in Texas (Thanks go to FedEx).
after the first two days of waiting for my order to go through and eagerly checking on the status and only seeing Processing I went ahead and talked to someone on IRC. I do not recall the name, but I believe it was ka0s. He said that processing meant just that, the order was processing. I took it as meaning it wouldn't take more than another day for this to ship out. A few more days went by and I inquired about this again because the order was still Processing and the person I spoke with on IRC said that he/she would look into it. I believe it was then one more day before I got the email notification that my item had been shipped.
At the time I was upset by the fact I had paid a lot of shipping for such a tiny FFC, and hadn't had the product shipped out until 7 days later. However, I believe I was overcome with the joy of finally being able to use my x2.0 pro to it's full potential again that I didn't think much of it. Still, this didn't start system-mods out to a good start with me.
Now, onto the next dealing which I was third party to, but still was dealing directly with your IRC operators. Deckand had contacted me about trying to repair an xbox that he had tried to mod, and also about possibilities of installing a 2.2 lite on a new xbox he had gone out and purchased. I agreed to help him out and while I was unable to fix his first xbox, I installed the lite on his new one with no problem. The first time it booted up was no problem, it went straight to Cromwell. I toggled the switch off to check for the M$ bios/dash to load correctly and all went well. Then I went back to the chip being on, and instead of cromwell I got the M$ bios/dash again. I figured the d0 had come loose, so I checked it, looked just fine (I've done this enough times to judge a good and bad d0) but I went ahead and resoldered it anyway. Still went to M$. I was puzzled.. tried it on my xbox with a permanant grounded d0 and got a FRAG. Now, I was truly puzzled. Not only had something gone wrong with the switch, but the bios also got corrupted for no reason at all. Deckand and I checked out the RMA return policy for system-mods.com and both of us were stunned to see what we saw.
There's a 10 dollar testing fee and a 15 dollar reflashing fee.
that means I as an installer with very little actual electrical engineering experience had to be 100% positive it was the chip or else MY CUSTOMER would be charged not only 25 dollars but would also be out shipping costs to and from system-mods. Deckand allowed me to take the chip home with me where the next day I did some continuity tests that took an hour or 2 and determined that the on/off switch was indeed to blame and was faulty. During these 2 or so hours I was in and out of the IRC channel trying to get the name or contact information of your chip tester so that I could possibly speak with him. after asking somewhere in the neighborhood of 3 times withing a 15 minute period finally I got the name, but was told he rarely is alive in the IRC channel and when he is, it's only for a few minutes at a time so my chances to catch him/her were very slim. During this 15 minute period where no one cared to answer me with a simple name of someone within your organization, there were a few other people with problems related to their credit cards going through on the site that were answered in a very timely manner while I sat watching and waiting. This was not the only time I was unable to get information from your IRC channel of a very superficial nature, but I won't go into detail as it would only be going over what has already been said.
| QUOTE | | Then they lied about when my chip arrived by saying it had 2-3 days later than USPS showed as the delivery date. |
This is indeed a true claim. I was the one who physically sent the chip to your RMA address with the tracking number and insurance. I was checking the tracking number probably just as much as Deckand was. We both saw the chip arrive at it's destination and patiently awaited some kind of reply from system-mods. On a monday, we were both in #SMT and Deckand asked about his RMA when we were told that it had Just Arrived in the hands of SMT personnel. To your credit, the days lost were explained as being days in which no one in the company was working, I.E. Saturday and Sunday. To your discredit, this is a horrible way to run a business, ESPECIALLY when dealing with returned products.
With a returned product, you have a customer that is 1) frustrated that he has been given a faulty product, and 2)upset by the fact that he has to spend time and energy returning the product back to the point of purchase. You DO NOT want to further aggrivate the matter by delaying a return for any reason. The reason you don't delay a return can be seen right in front of your eyes: people that have had bad experiences come out of the woodwork and talk. Furthermore, one bad experience can turn into lost sales revenue to your company. I for one after talking at length with deckand and seeing first hand how shoddy the IRC tech support is, and also knowing the steep prices you charge for what amounts to maybe 5 mins of testing if that, will not be referring people to your site any more. While I'm not a big time installer, I can tell you right now that you have had at least 10 orders come directly from my referrals, and that was before business has picked up to the point it has now.
In short:
1. Your customer service has been somewhat rude and sub par
2. Your shipping is somewhat of a sham considering it could take you days before an order is even shipped
3. Your returns policy is outrageous, and seems more like a scare tactic than anything else to make customers think really hard about sending a chip back, usually coming to the conclusion to just order another chip since it wouldn't be much more
4. Your overall attitude is disgusting
| QUOTE | heh.. interesting.. I would like an order number, or RMA number to go along with this so I could follow it up. (you will need to post those, otherwise your post will be deleted by a mod/admin)
|
This is not a way to treat a paying customer. He has rightfully given you a bad review and off the bat you have shown doubt in the presentation of his personal opinion and feelings
You could have made it sound much better by saying, "if you could please post your RMA and order number so that I can investigate this and possibly reimburse(<--fill in with any other GOOD word you want other than reimburse if you wish) you for your bad experience" things might have been taken in a different light.
| QUOTE | | About the IRC channel. If you have issues, why didn't you CALL THE TOLL FREE NUMBER? Or even submit an trouble ticket/e-mail? |
This is an attitude of not taking responsibility. You clearly offer tech support through IRC as it is stated as the first in a list of tech support options:
| QUOTE | and great technical support via IRC, Online helpdesk, and of course E-Mail!
|
also, you clearly state that no tech support is given over the phones, and orders are not taken over the phones on your main page. This is yet another reason your 1-800 number is probably not used to its full potential.
Basically, if you're going to offer support of any form or fashion, it should be uniform no matter where the support comes from. If you have a support team on IRC, they need to be just as knowledgable as the ones that answer the phones, or the ones that answer the Emails. They also need to be clearly up to date on all of your knowledge vault materials. If this were the case, then talking in IRC vs. calling on a phone wouldn't make a difference and things would get done properly.
(heh.. there went the "in short" portion of the post)
Ya'll need to start taking responsibility for your actions and start caring about customers before you'll see me change my thoughts about your business.
I'm open to comments/questions/concerns to my post and I will be following the thread for a while in order to answer them.
wow that was allot to read and understand.. ok how do I start.
a. FCC cable. Well I know at one time, few weeks ago? maybe a month ago, we had 25 cables in stock, and when we went to get them for customers, they where all ripped, and in very bad shape, so we ended up having to reorder more from team xecuter in order to send out "better quality" fcc cables that would work. Sorry for any delay caused by this. But you did get your product in the end!
b. Glad FedEx got it to you within 1-2 days.. instead of 7 like your friend, as I said to your friend, he should contact FedEx and complain.
c. The reason the testing fee, and reflashing fee is so high is again. 90-95% of the chips we get back, are in fact GOOD. They are normally a USER error, and any company or major installer on this forum will agree to this. So we in fact put a cost into place so that it makes customers trouble shoot there chip the end before sending it back. Its not like a CD PLAYER you buy put the cd in, and it plays. There is more work than that, and allot of customers we have never even soldered before and mess up. Your friend also agreed to this before he ordered. As stated on the site, you agree to the shipping/return/rma/and general terms of the site before you ordered, so he should have known about this testing fee before he placed the order.
d. Not sure what the deal is with the package on the weekend. Yes we accept the packages on the weekend, but whoever said "we just received it" was basically correct. Its like if you go to a bank, and deposit your check on a Friday afternoon, it doesn't clear until Tuesday? Its the same thing, it came Saturday I would think (since most shipping places don't do Sunday) and it was set to "arrived" as of Monday. Since that is when someone is in the office and goes threw all the weekend packages. Sorry if you took that wrong.
e. the chip being bad: well not much we can do about that. Normally 10 out of 1000 chips are bad, and it would be very costly to pay someone to test each and every single chip that comes in. Since we get so many chips all the time. This is why we will replace the chip at no charge to you, if indeed the chip si bad. You only have to pay for shipping, and USPS shipping with tracking is what $2?
f. As stated before about IRC. Its a GENERAL place for customers to talk among themselves, and when we have time we try to help out. There are allot of companies that have support channels. Some of the staff do sales, some do support, some do billing, so do general questions. Same with us. Just like in a store, there are people who take your money, answer your questions, take your product back if it is bad.
g. as stated below, we dropped our shipping to $7 from 9. This is fairly cheap for FedEx. If you want cheap shipping there are many sites that offer USPS, with no tracking/insurance. We don't want to send via USPS for many reasons, for example, many of our packages get stolen, since the post office knows what we send out!
h. see C
i. Ehh sorry if you took it that way, it wasn't meant to be rude or anything. Its hard to show feelings when typing. I hope you can understand.
j. If he didn't post an rma number or order number, the xbox-scene admin/mod (that has NOTHING to-do with us) would delete his post, he didn't want it deleted, so I said he better post it, again wasn't mint to be "rude".
k. Yes we state no tech support over the phone, and we try not too. But our guys don't like to shove people of the phone or be rude, so they try to help the best they can without going into to much detail. Any company would do that. The point was. IRC IS IRC. Its a chat where any bob, joe, mike can go to, and talk about whatever, and we can't admin it. SMT will not be held responsible for what goes in there. We do our best, and admin it as much as we but again its IRC, it is impossiable.
l. We pay different employees to-do different jobs, everyone specializes in what they do, and we all know a little bit. Just like in any normal job. You have your cashiers, you have your sales men, you have your billing people etc. I hope you can understand this.
M. You should talk to your friend! He already pmed me and took me up on the offer for a free skin (chrome mirror) which I am going to send him. You say we need to take reasonability then what is that?
Another note, about your friend pming me, he seems fine about the whole thing, and also seems very happy that I offered to send him a free skin for his trouble. Maybe you should talk to him.
Other than that, your questions/comments/etc have been noted. Just as your friends, and we are always doing our best to improve our company.
Thanks, and I hope your next order (if you have one) is much better!
As KaOS stated, i am appreciative of him for trying to resolve my general displeasure with his company by offering me me a free skin... its nice to see a little bit of concern... but as my father once told me, "you can't buy customer service, you either have it or you don't" and I firmly believe that. Now with a little improvement on company policy things may turn around for you guys. I just ordered another X2 2.2 Lite for another box from Royal Modchips and it cost me 35$ shipped and i got it in only a couple of days. Now if the chip works then i will go post a good review for them for great price and service, i recieved an order confirmation minutes after my order and a tracking number not long after that. My package got here in a couple of days from Canada, and for 35$ vs the 50$+ it cost me with you guys, you can't beat that.
And my installer has his own issues as well as trying to back me up on mine... so it kind of sounded at the end there that you were trying to say "hey your friends ok now so you should be too".
Basically all and all I hope that you guys can gain a bit of professionalism with your business (start using real names, that would be a big thing) and these kind of things won't happen. Im sure we're not the only ones, just the only ones who bothered to post about it.
Good luck to you guys in the future.
Thanks for the reply to my long post.
A. Agreed, as I said, I wasn't all that miffed by it since I received a working product, just dumbfounded as to why it took 7 days before my order was shipped.
C. Still.. 10 dollars to stick a modchip in an xbox and verify if it works or not is a bit steep. I myself can "test" a modchip to see if it's working or not in about 30 seconds, the time it takes to flip my DVD drive and HDD backwards, unplug the current chip, and plug in a new one, then press the power button to turn it on. 30 seconds for 10 dollars is a complete and utter scare tactic to prevent people from sending it back in. The same goes for flashing a chip. It would take me approximately 1 more minute after the initial 30 seconds to take the first chip out if it had a bad bios, put the new chip in, boot up, then hotswap the chips and flash with the ever so popular cromwell. Even better is if you flash with a programmer through the LPT port.. takes even less time. You should be very aware that cromwell corrupts very easily. I've had 2 or 3 chips work one time, then the next time you turn them on it frags due to a bad bios image. cromwell is crap, plain and simple, though it's legal crap and I applaud you for staying legal and in business. Not only in my experience does it corrupt, but it also has severe display problems, even with the standard RCA connectors. anyways.. I think charging for testing and flashing isn't out of the question, but when someone could end up getting charged 25 + 5 dollars shipping there + 7 shipping back = 37 dollars.. well.. it's cheaper to get another xecuter lite from another online retailer that I won't mention here.
D. Plain and simple, a bank is not a retail store. While system-mods.com may not be the calibur of say.. bestbuy.. as far as employment, product line, etc. goes, it would be beneficial to your customers if you operated like it. Most every retail store that I know of is open at least on saturdays if not also keeping limited hours on sunday's. This may sound like some outrageous expectation, but you're dealing with a bunch of American consumers, and this is the way we like it (not to mention Texas consumers, who feel that in order to be a proper business you need to go above and beyond ANY level of service that you provide)
E. You stated in a previous post that you don't test your chips before shipment. Therefore there IS something you can do to prevent faulty chips from being sent out, however because you can't pay someone to stick hundreds of chips in and out of an xbox and press a power button, you can't test them before they're shipped. Shipping via USPS priority mail with tracking/delivery confirmation and 52 dollars of insurance is about 6.40 by the way (shipping box included). that's nearly 1/5th the cost of another 2.2 LITE chip from another retailer.
F. Yes, in a business there are different categories of jobs. One of those categories, especially when dealing with technical products of a hardware or software nature is Technical Support. I'm not expecting the same people that take my cash to be able to answer questions of a technical nature, but when you offer technical support and say it's available in IRC, and the only person who really qualifies as a Techie (the one who does your chip testing) is never there, then you shouldn't call it technical support. You should call it checkout support, or customer support if you really want to stretch it. I haven't read this complete thread yet.. only about half of it, but the one person who gave specific examples of your customer support (that I've read so far mind you) said that he flashed his bios incorrectly and was directed to PURCHASE a programmer from your site. Yet another example so far of how your IRC channel seems to be more a storefront for selling items than a technical support room.
G. Not trying to debunk you on your shipping charges, just saying that if an order is placed then it should be shipped without waiting. That's all.
H. See C, Read C, Consider an alternative to a possible 25 dollar testing fee plus 14 dollars of shipping.
I&J. I'll read the rules for the forum section. seems like I haven't seen a lot of previous posts with RMA and Order numbers attached to them which is why I came to the conclusion that they weren't explicitly required to make a post.
K. You bill the IRC channel on the main page of your website as a place for technical support. Not as a place for customers to gather and chat.
L. refer to F
M. It was actually Deckand that alerted me to his post and he told me about the skin you offered him for his troubles. A nice gesture, but I still feel that a few of your practices can be modified for the good of your customers rather than the good of your employees/owners.
Your business is beginning to feel more like a corporation rather than a benefit to the scene to me. That is all, the focus seems to be more upon gathering money and getting rid of your modchips than it is helping the community as a whole. I do appreciate you taking time out of your busy schedule to reply in such a lengthy way though. It does show a level of attention I haven't yet received from system-mods.com before.
Thank you, your replies on the matter have been noted by myself. I probably won't be replying much after this now that I know your various stances on the issues I brought up. Maybe there is some hope.
| QUOTE (lostdesigns @ Aug 6 2003, 12:10 AM) | As KaOS stated, i am appreciative of him for trying to resolve my general displeasure with his company by offering me me a free skin... its nice to see a little bit of concern... but as my father once told me, "you can't buy customer service, you either have it or you don't" and I firmly believe that. Now with a little improvement on company policy things may turn around for you guys. I just ordered another X2 2.2 Lite for another box from Royal Modchips and it cost me 35$ shipped and i got it in only a couple of days. Now if the chip works then i will go post a good review for them for great price and service, i recieved an order confirmation minutes after my order and a tracking number not long after that. My package got here in a couple of days from Canada, and for 35$ vs the 50$+ it cost me with you guys, you can't beat that.
And my installer has his own issues as well as trying to back me up on mine... so it kind of sounded at the end there that you were trying to say "hey your friends ok now so you should be too".
Basically all and all I hope that you guys can gain a bit of professionalism with your business (start using real names, that would be a big thing) and these kind of things won't happen. Im sure we're not the only ones, just the only ones who bothered to post about it.
Good luck to you guys in the future. |
heh, royal mod chips is an major customer of ours. Good to hear you bought from them.
As your friend was trying to back you up, I was simply stating, that you should talk to your friend about his issues, I have gone ahead and setup a free skin for you at no charge, and we have noted your issues. And the case should be dropped, and its your problem to come to us not his.
As with his issues, that were basically the same as yours just restated, I answered them the same way I answered yours. Testing fees are not going away, shipping was reduced, irc is irc, etc.
This is XBOX-SCENE. its not a place for us to use our real names, and the public do not need to see it on a forum that is not officially owned by SMT. Same with IRC. *Our real names are probably taken by other EFNET users, same with xbox-scene.* When on the phone we use our real names, since that is only thing to do.
As for professionalism, we are great imo. Every company makes mistakes, every company learns from its mistakes and tries to correct them and better themselves so it doesnt happen again. No company is perfect. As I said, we read your issues, (both of you) noted what needed to be noted, and we all need to move on. And as I said, sorry for any trouble and hope if you order again, things go better for you.
Again, a lot of people seem to see this. If we have lets say 10,000 orders/shipments a week. 1 or 2 get messed up somehow, those 1 or 2 people post there problems, and the 9,998 people who got their products fine and had great service don't post how good our service is. The most that do are the ones we see online (IRC) and say please post about us on XBOX-SCENE. I would like anyone who is reading that to keep that in mind.
You should also keep in mind, that if a chip is working or not has NOTHING to-do with the retailer. That is the factories fault/team xecuter for sending us a faulty product. Just like if you go to best buy, buy a Sony TV, it doesn't work when you take it home. Yes, you take it back to best buy for a replacement, but its not really best buys fault for Sony sending them a faulty TV. Does best buy test every TV they sell (or better yet computer they sell, what was it 4 out of 10 computers sold come back as lemons?)? Or every product they sell before selling it to you? no. Neither do we, or any major retailer. Now if we didn't let you RMA a bad chip, and told you to basically "f*** off" your loss, then that would be bad business. But to my knowledge your chip has been sent back to you? (I might be wrong). As for our policies changing regarding RMAS/Testing fees, you automatically agreed to them before you ordered, you should have been aware of the terms prior to ordering.
As for forum rules. There should only be 1 post per customer/order #. Lets try to keep it that way, otherwise the mods/admins will be deleting a lot of posts.
thanks.
SMT i have purchase a couple modchips last week, on one of the chips when ever i changed it to bank 2 i get nothing on my xbox i flashed bank 1 then bank 2 with the programmer then i put the chip back in the box bank 2 does not work. the bios i put on bank 2 is on bank 1 i think it something to do with the switch might be bad this is the only chip that does that.the reason i came in here is because the chat room would not help all they did was threw a link to me about frag i no the chip is alligen up right bacause bank 1 works
| QUOTE (Byrdclaw @ Aug 6 2003, 12:47 AM) | Thanks for the reply to my long post.
A. Agreed, as I said, I wasn't all that miffed by it since I received a working product, just dumbfounded as to why it took 7 days before my order was shipped.
C. Still.. 10 dollars to stick a modchip in an xbox and verify if it works or not is a bit steep. I myself can "test" a modchip to see if it's working or not in about 30 seconds, the time it takes to flip my DVD drive and HDD backwards, unplug the current chip, and plug in a new one, then press the power button to turn it on. 30 seconds for 10 dollars is a complete and utter scare tactic to prevent people from sending it back in. The same goes for flashing a chip. It would take me approximately 1 more minute after the initial 30 seconds to take the first chip out if it had a bad bios, put the new chip in, boot up, then hotswap the chips and flash with the ever so popular cromwell. Even better is if you flash with a programmer through the LPT port.. takes even less time. You should be very aware that cromwell corrupts very easily. I've had 2 or 3 chips work one time, then the next time you turn them on it frags due to a bad bios image. cromwell is crap, plain and simple, though it's legal crap and I applaud you for staying legal and in business. Not only in my experience does it corrupt, but it also has severe display problems, even with the standard RCA connectors. anyways.. I think charging for testing and flashing isn't out of the question, but when someone could end up getting charged 25 + 5 dollars shipping there + 7 shipping back = 37 dollars.. well.. it's cheaper to get another xecuter lite from another online retailer that I won't mention here.
D. Plain and simple, a bank is not a retail store. While system-mods.com may not be the calibur of say.. bestbuy.. as far as employment, product line, etc. goes, it would be beneficial to your customers if you operated like it. Most every retail store that I know of is open at least on saturdays if not also keeping limited hours on sunday's. This may sound like some outrageous expectation, but you're dealing with a bunch of American consumers, and this is the way we like it (not to mention Texas consumers, who feel that in order to be a proper business you need to go above and beyond ANY level of service that you provide)
E. You stated in a previous post that you don't test your chips before shipment. Therefore there IS something you can do to prevent faulty chips from being sent out, however because you can't pay someone to stick hundreds of chips in and out of an xbox and press a power button, you can't test them before they're shipped. Shipping via USPS priority mail with tracking/delivery confirmation and 52 dollars of insurance is about 6.40 by the way (shipping box included). that's nearly 1/5th the cost of another 2.2 LITE chip from another retailer.
F. Yes, in a business there are different categories of jobs. One of those categories, especially when dealing with technical products of a hardware or software nature is Technical Support. I'm not expecting the same people that take my cash to be able to answer questions of a technical nature, but when you offer technical support and say it's available in IRC, and the only person who really qualifies as a Techie (the one who does your chip testing) is never there, then you shouldn't call it technical support. You should call it checkout support, or customer support if you really want to stretch it. I haven't read this complete thread yet.. only about half of it, but the one person who gave specific examples of your customer support (that I've read so far mind you) said that he flashed his bios incorrectly and was directed to PURCHASE a programmer from your site. Yet another example so far of how your IRC channel seems to be more a storefront for selling items than a technical support room.
G. Not trying to debunk you on your shipping charges, just saying that if an order is placed then it should be shipped without waiting. That's all.
H. See C, Read C, Consider an alternative to a possible 25 dollar testing fee plus 14 dollars of shipping.
I&J. I'll read the rules for the forum section. seems like I haven't seen a lot of previous posts with RMA and Order numbers attached to them which is why I came to the conclusion that they weren't explicitly required to make a post.
K. You bill the IRC channel on the main page of your website as a place for technical support. Not as a place for customers to gather and chat.
L. refer to F
M. It was actually Deckand that alerted me to his post and he told me about the skin you offered him for his troubles. A nice gesture, but I still feel that a few of your practices can be modified for the good of your customers rather than the good of your employees/owners.
Your business is beginning to feel more like a corporation rather than a benefit to the scene to me. That is all, the focus seems to be more upon gathering money and getting rid of your modchips than it is helping the community as a whole. I do appreciate you taking time out of your busy schedule to reply in such a lengthy way though. It does show a level of attention I haven't yet received from system-mods.com before.
Thank you, your replies on the matter have been noted by myself. I probably won't be replying much after this now that I know your various stances on the issues I brought up. Maybe there is some hope. |
c. Again as explained, the cost is so high, due to USER install issues, and not the chip to being bad. As said if we send out 1000 chips maybe just maybe 10 are bad. But what it comes down to is out of the 1000 chips we get 300-500 rma requests. In the past we had had no testing fee, took the chip back, and tested each and everyone one. and again 10? (if that) out of the 300-500 we got back, where indeed bad. We provide xbox-scene with chips, we link to xbox-scene for tuts. We do try to help via IRC/E-Mail/ and sometimes via phone, but if a customer can't solder the d0 correctly, there isn't much we can do. Yes cromwell 1.8 was crap, 2.12 or 2.21 dev are much much much more stable, and lots of problems have been fixed. Maybe you should try the newer versions! Btw the new 2.2 chips come with FlashBIOS not cormwell.
d. few things here. 1. we don't have that many employees, nor make enough money to pay them to work 7 days a week (24/7 lol)? 2. we are an internet store, the store stays open, just the staff is not there. Many sites even "newegg" the huge and wonder full computer part store, staff are only M-F 8:30am - 5:30pm (and they are HUGE, as big as any best buy) http://www.newegg.com/app/faq_contact.asp
e. again as I said to your friend, does best buy test every single product they have before they sell them? (no...) how many times have you bought form best buy or any major store, and had to take it back for a refund, or a replacement product? Soo its ok for best buy not too? but its not ok that we don't? If best buy sold you a bad product would you stop shopping there? I highly drought it.
f. as I said, IRC is IRC. We offer text support to our best knowledge. If i remember you where the guy asking about the on/off switch and you where testing it to see if it gets power.. Well I can trouble shoot an mod install all day, yet I have NEVER checked with a mulit meter if the on/off switch to the external adaptor works correctly or not. And I have asked all the other staff members, including nolga, and no one has ever needed to check it before. Again we can only help with what we know. A lot of people have a lot of different problems. Its hard for us, because the units are not in front of us to check how there solder job was, so we have to do everything from memory. You need to understand this. Also you where properly referred to nolga (who is the owner of the company) who knows about installing these mods more than any of us, because your question was more technology than what the tech support staff is used to. Its just like when you call your cable internet/dsl etc company and say you have a problem, you have level1 level2 leve3 etc tech support. Sometimes like verizon they wont even let you talk to leve3/4 tech support you to talk to a level1/2 to get information from the leve3/4 via trouble ticket. Again we are not verizon and we are not that big. But nolga is a busy guy, and has a lot of things he has to do than sit on IRC all day and help when 99% of the questions we can normally handle ourselves.
g. as I said, yours was because the old FCC cables where bad. Other than that normally we ship a order out same day or next day, as long as it is an business day.
h. btw its $10 for working chip, and $15 to fix a bad flash, you don't pay both. Plus depending on how the customer wants there replacement product shipped backed to him it could only cost $13 or even $17? ($10 testing, + $3 usps mail or $15, + $3 usps mail) we never charge both testing, and flashing only one or the other. I think your not understanding that. The customer can picks how they want the packaged shipped back to them, if indeed when the chip is indeed GOOD or they had a bad flash. If it is bad we pay for the shipping back, and there are NO fees. Again the customer only pays fees when they send a perfectly fine chip back to us.
i. NEW RULES! - please read
Due abuse by some people we have to change the rules on this forum:
You can ONLY reply if you actually placed an order at that shop, NO pre-sale questions!
You can only post one (1) rating/comment (reply) per order you placed
If you do not included your order#, the shopowners are allowed to request to delete your post. (PM XanTium)
http://forums.xbox-scene.com/index.php?act=SF&f=37
k. the irc channel is for a lot of things, help, sales, billing, tech support everything.
| QUOTE (mde3233967 @ Aug 6 2003, 01:15 AM) | | SMT i have purchase a couple modchips last week, on one of the chips when ever i changed it to bank 2 i get nothing on my xbox i flashed bank 1 then bank 2 with the programmer then i put the chip back in the box bank 2 does not work. the bios i put on bank 2 is on bank 1 i think it something to do with the switch might be bad this is the only chip that does that.the reason i came in here is because the chat room would not help all they did was threw a link to me about frag i no the chip is alligen up right bacause bank 1 works |
Try to go into the channel during business hours, and ask for a staff member to help you. we have a "auto bot" that answers general questions, that shows the links. You need to talk with a live staff member. Or even better yet, send an e-mail, or trouble ticket. With your problem.
Also if you feel the chip is bad, and needs to be rmaed, please go to http://www.system-mods.com/rma.html
This is not a place for tech support
Sorry, I don't agree with the new rules and if this post gets deleted so be it, it will only come back again and again. You're best to leave it alone.
If a customer has something to say, they should be given ample room to say it, not just one post where the owner can reply with whatever they want and the matter is solved like that.. things aren't that simple. But I feel we're finally getting to the end of our logic.
I didn't want you to run 24/7, I feel the hours you keep are reasonable, though extending them to have some sort of saturday hours would be nice. But, it is your business, you run it how you see fit.
No, best buy doesn't test every product that is shipped to them, but they don't hold testing fees over a customers head either. If you take the time to bring a product back to them and you say it's defective and you want another one, by golly, you're getting another one. If that product is found defective it's returned to the manufacturer, if it's found to be suitable then it is reshelved. still, good point. I'm sure there are defective products though I guess I'm lucky enough not to have received one yet (from either your store or theirs )
I admit using a multi-meter isn't a normal everyday install occurance, but it's useful to know how. Oddly enough, thanks to the faulty switches, I now know how to properly test for continuity and such. Thank you system-mods
Thanks for clearing up the pricing issue on testing and reflashing. one or the other makes a huge difference in the overall price, and makes it somewhat more bearable too.
The golden rule of retail is this: for every one good comment made about your business there are 10 bad comments.
anyways. I'm probably done now, I've tried to make my points, I wish my posts to stay, if they get deleted remember I will repost them in some form or fashion since I'm not trying to bash your company but merely trying to offer alternatives to the way you're currently doing business. Thanks for your time, make whatever comments you want to combat my logic, I'm out and won't be speaking of system-mods again.
| QUOTE (Byrdclaw @ Aug 6 2003, 02:10 AM) | Sorry, I don't agree with the new rules and if this post gets deleted so be it, it will only come back again and again. You're best to leave it alone.
If a customer has something to say, they should be given ample room to say it, not just one post where the owner can reply with whatever they want and the matter is solved like that.. things aren't that simple. But I feel we're finally getting to the end of our logic.
I didn't want you to run 24/7, I feel the hours you keep are reasonable, though extending them to have some sort of saturday hours would be nice. But, it is your business, you run it how you see fit.
No, best buy doesn't test every product that is shipped to them, but they don't hold testing fees over a customers head either. If you take the time to bring a product back to them and you say it's defective and you want another one, by golly, you're getting another one. If that product is found defective it's returned to the manufacturer, if it's found to be suitable then it is reshelved. still, good point. I'm sure there are defective products though I guess I'm lucky enough not to have received one yet (from either your store or theirs )
I admit using a multi-meter isn't a normal everyday install occurance, but it's useful to know how. Oddly enough, thanks to the faulty switches, I now know how to properly test for continuity and such. Thank you system-mods
Thanks for clearing up the pricing issue on testing and reflashing. one or the other makes a huge difference in the overall price, and makes it somewhat more bearable too.
The golden rule of retail is this: for every one good comment made about your business there are 10 bad comments.
anyways. I'm probably done now, I've tried to make my points, I wish my posts to stay, if they get deleted remember I will repost them in some form or fashion since I'm not trying to bash your company but merely trying to offer alternatives to the way you're currently doing business. Thanks for your time, make whatever comments you want to combat my logic, I'm out and won't be speaking of system-mods again. |
That is the xbox-scene fourm rules, the admins/mods of this site can do what they want, and have whatever rules they want. If you don't agree with them you have to take it up with them. Again SMT does not own Xbox-Scene, we just sponsor it.
Again are you going to pay for someone to work weekends? *just kidding* I personaly work all week (7 days a week), but I do not work at the shipping location. Infact personaly I never stop working. I.e last night 2am, still sitting here typing all this for you.
Correct, and you made a vaild point that you don't know about. "If that product is found defective it's returned to the manufacturer," <--- Well we can NOT return bad/faulty mod chips back to the manufactuer. Whatever we get that is bad, we are stuck with. You can ask any mod chip reseller the same question, and they all will tell you, there is no returns to the wholesaler or manufacture. Again another reason why the testing fee is there.
| QUOTE | | The golden rule of retail is this: for every one good comment made about your business there are 10 bad comments. |
Sorry but I have never heard this rule before and i think you got it mixed up. For every 1000 Customers there is 5 pissed of customers. Thats how it goese at SMT. Byrdclaw acording to this forum we have had 146 good ones and 2 bad ones.
Do you seriously think its our fault The last bag of FCC cables was messed up? Not to mention we got some more from team xecuter within a week. (Thats a World Record for them).
| QUOTE | | My package got here in a couple of days from Canada, and for 35$ vs the 50$+ it cost me with you guys, you can't beat that. |
They must have been having a sale. On theire site its advertised for $39+shipping and you always get those nice customs fees. The reason we dont use our Real names is because of a company called M$ we dont want them to know who we are. Regarding Professionalism i Stress this matter everytime we have a meeting, sometimes towards the end of the day employees are tired from explaining the same things to people over and over you get tired and may flake out sometimes.
I think its great but a little unfair when people compare us to major retailers such as newegg and bestbuy. SMT was opened in April and we are considered a Small business and we are developing new policies and coming up with new ideas on how to operate daily. We have to take our precautions on minimizing our looses that is why the Teting fee on a chip is there. If you were in the mod scene about 1-2 years ago you damm well knew there was no warranty on mod chips. I used to not offer any warranty and neither did any other seller. It was Extreme-Mods and us that started a Testing Fee just because we would get back so manny chips that tested to be good but could not be resold since the package has already been opened. The testing fee is a good thing for the seller and it is very effective. We needed something like this since we are not dealing with intel or AMD where they take back bad chips we eat the costs of bad chips.
PS: Dont compare us to New Egg or Bestbuy We are not a Retail Giant. Possbily by the end of the year or next year we will make progress in becoming a feew notches closer to them but we will never be them. If we ever get huge like them trust me there wont be a USA Shop because of a Giant called M$.
I had a few minor problems with system-mods, basically just having long response times for my inquiries, but in the end I was quite happy with my decision to purchase from them. They were very apologetic about the lack of reply and even decided not to charge me the testing fee for the chip I sent back (which I still think I installed correctly). I'd buy from them again.
Excellent Service, Great website, Fast transaction. RECOMMEND TO ANYONE
Problem with Tracking/Order Status
I placed an order on July 25th, received a confirmation email and tracking number (7241), and to date, cannot find out the status of this order. Every time I go to the Order Tracking area on your website, enter my email ID and password - No information displays on the screen (Just tried 4 minutes ago - Still nothing). I'm trying to organize someone to be home to receive the order - But without knowing when it's arriving
It's pretty much impossible!
This is likely the fifth or sixth e-mail I've sent on the same subject - all with the same response - When FedEx updates the site - I will know. My credit card was charged for the amount on July 26. Based on your SLA's displayed on your website - The order should have been fulfilled and shipped on Tuesday July 29th. Since 5 business days have passed, I would like someone to let me know the status of this order (#7241) - When is it scheduled to arrive? Especially considering your order tracking system doesn't appear to be working for me.
P.S. I also tried calling the number displayed on your website (1-877-762-2318) to be told it's no longer in service. Is there a restriction from Cacanda?
Any help you could provide would be great!!
| QUOTE (JAD777 @ Aug 6 2003, 03:12 PM) | Problem with Tracking/Order Status
I placed an order on July 25th, received a confirmation email and tracking number (7241), and to date, cannot find out the status of this order. Every time I go to the Order Tracking area on your website, enter my email ID and password - No information displays on the screen (Just tried 4 minutes ago - Still nothing). I'm trying to organize someone to be home to receive the order - But without knowing when it's arriving
It's pretty much impossible!
This is likely the fifth or sixth e-mail I've sent on the same subject - all with the same response - When FedEx updates the site - I will know. My credit card was charged for the amount on July 26. Based on your SLA's displayed on your website - The order should have been fulfilled and shipped on Tuesday July 29th. Since 5 business days have passed, I would like someone to let me know the status of this order (#7241) - When is it scheduled to arrive? Especially considering your order tracking system doesn't appear to be working for me.
P.S. I also tried calling the number displayed on your website (1-877-762-2318) to be told it's no longer in service. Is there a restriction from Cacanda?
Any help you could provide would be great!! |
To call the toll free number from canada, I thinky ou have to dial the USA countiry code. (but I am not sure)
JAD777 I will pm you about your issue, I know why it has not been shipped.
dupe. - change later.
Hmm a lil Somethign for dekand To think about
Ey bud lets jus say that yes you may have had a few lil things wrong with your order but man it doesnt sound like there was a problem at all and if you would have read all of the info on the site you would relize that nothing that happend was there fault or anything such And bud if you are really that Dis satisfied i will buy your mod chip back from you for 70 lol jus cuz u are not the MODCHIP type We dont usally complain that much! thx bud!
PS: System-Mods.com RULES ALL MOD Sites Kaos and Nolga I shout out to you thank you for your time and patience with people like dekand and thanks for supplying such a great service!!!!
hey chaos, this isn't a joke or anything and i have the mod to proove it. But u did send me a unflashed chip, or one with bad bios. I kno it wasn't the installtion or anything because my other lite works. I don't really care abuot the problem right now cuz my box has other probs but i though i would just let you kno. And if ur in the mood to give me a free skin and i will accept it lol. But seriously, I did get a unflashed chip and balla very nicly tryed to help me reflash it(it didn't work though) and i didn't feel like shipping it back to u guys. Other then that, i have bought serval chips from you guys and they do a great job modding my box. I would probably buy another mod chip from u guys too if i needed it.
| QUOTE (Young Prince @ Aug 6 2003, 08:35 PM) | | hey chaos, this isn't a joke or anything and i have the mod to proove it. But u did send me a unflashed chip, or one with bad bios. I kno it wasn't the installtion or anything because my other lite works. I don't really care abuot the problem right now cuz my box has other probs but i though i would just let you kno. And if ur in the mood to give me a free skin and i will accept it lol. But seriously, I did get a unflashed chip and balla very nicly tryed to help me reflash it(it didn't work though) and i didn't feel like shipping it back to u guys. Other then that, i have bought serval chips from you guys and they do a great job modding my box. I would probably buy another mod chip from u guys too if i needed it. |
not sure what your talking about here??
We are told all the chips are PRE-FLASHED at the factory. (again we are not team xecuter, we do not pre-flash the chips, nor own the factory) We are not saying that 10,000 out of 10,000 chips all work 100%. In fact like I said, we know there are a few bad ones, or ones that where not flashed, ie, why we offer RMA on those chips, and if in deed the factory didn't flash it, or the chip is really bad, we will either reflash for free, or replace it. So I am not sure what your comment is in regards too? Its just we don't have the man power to test each and every chip we have before shipping it. Just like how retail stores like newegg, don't check each and every PC part you get from them, I have already had 2 bad ram sticks, and 1 bad motherboard from them, but again I just ramed it, and its not Newegg fault the manufacture sent them a bad product. I have heard some little shops saying, we test each and every chip they send out. Personally (again this is what I personally believe) either a. They are saying it, so if there is a bad chip, and someone claims it, they can say we tested every chip we sent out, so it is user error, no RMA for you. b. they are doing it because big sites like us dont, and they use it for an advertising, because we dont. And they only send out 10-20 mod chips a day (if that) and have the time to do it. We do 10-20 in 5 mins. Maybe even more. Again this is my personal opinion and I could be wrong.
Other than that, glad you are an repeat customers
And its KaoS not chaos
Kewlj1313: thanks bro
these guys have it all.. amasing service.. speed efiency orginazation. the order tracking has a wonderful layout, the orders were processed quickly, i was notified every step of the way. my only fault with the site is the product avaiability. the mod chip i wanted wasn't in for a while, but taking in to account EVERYONE WANTS ONE, i can understand it. I give this site 10 out of 10 and recomend it to everyone that is looking for a quality product. email me with questions.. [email protected]
i gotta give props to system-mods... easiest online transaction i have done! got my new chip to me very quickly! keep up the good work fellas!
Despite a small glitch with the inventory/shipping (See previous post), Kaos and Nolga took control of the situation and did what they had to to make it right - 48 hours later, I'm another satisfied customer!!!!
Rating: EXCELLENT - Across the board (Website, Service, Professionalism)!!!
Thanks Again Kaos.
Now let's see what I can do to increase your cross-boarder sales!!
I purchased an x2.2 pro from sys-mods and it arrived fedex promptly! one of the memory bank switches was broken when arrived BUT the sys-mods replaced the part without any hassle and free of charge. HIGH RECOMMENDATIONS.
-Andy
nice work system-mods!
Thank you for all the reviews Guys we will continue to work hard and dedicate our lives to the company. Thank you very much for supporting us.
All this great support makes me want to have a sale.
We have entered 500 x2lites on Sale for $35 USD order while they last.
X2pro's will go on sale as soon as more arrive on mon/tue.
We decided to build 30 Lite 2.2 Premods Today, (15x10gig, 15x120gig). The Systems will be built by this evening and shipped out monday. Pro Premods will be available early next week when the pros arrive.
Thanks everyone and have a nice week end.
My chip (lite 2.2+) and programmer shipped the day after I ordered, plus they adjusted for an error in shipping costs that I didn't notice (to my advantage). After some trouble situating the chip properly (common, as I hear), everything else worked perfectly on the first go. Everything. Thumbs up.
Recieved my premod a day earlier then expected
Seemes to work fine. great site
X2pro's came in today and are on sale for $46
Lite+ Came intoday also but only 300 those will be available tomorrow.
We received alot of Hot new Accessories and will be updating the web site tomorrow.
I just bought x 2.2 lite and a skin both came quickly and in good condition x2.2 works greats. SMT is a good place to order.
well i havent received anything yet, but it was already shipped! I cant wait!
I placed the order sunday nite and by monday nite the goods were on the fedex ramps! only 24 w/cc payments, other peeps sometimes take up to 3 days. I'll post again when I get my stuff!
and their site is awesome, with all the information needed for me to make the "right" purchase.
if you want some chips, go to system-mods.com
great work guys and gals!
#8695
First off... Hats off to SMT for service. I received the chip fast and all in contact. But, i'm not sure if this is the right place to ask this. I'm having trouble. The install went smoothly. Do was a lil rough but done right. I chose to do the header pin install. Ok so i finished installing x2.2 lite. Closed up my xbox. The settings on the switch are set to..
:enable
:protected
:bank1
I turned on my xbox and the led goes on on the switch and the eject button is flashing on and off from green to red. My xbox is unplayable at the moment. So my question is this. Do i need to flash my chip or something else i'm missing? Or maybe i messed up with the install?
These guys rock. They take care of you! After lots of support from them trying to see why my chip wasn't working properly, I placed an RMA with them. The next day I received an RMA notice that my new chip was being sent OVERNIGHT and the next day I received it. I've had people complain about SMT but they're either clueless or retarded. These guys are awesome!!! Thank you for the great service, and I will definitely be ordering my next xbox product from you guys!
system mods is the best real fast shipment and great service will buy all my xbox needs from them
ok, i got everything on time, well packaged and protected. delivered as ordered (props to fedex too, they didnt screw it up!)
systemmods is a great place to get your xbox mod accessories
thkz for the fast service!
I just RMA'd my Modchip to system-mods, and boy does their service rock or what.... I honestly never have a wonderful and very helpful customer service on the net like those guys.
If you ever think of buying any modchip, you might want to think twice if it is not system-mods. I have purchased other modchips from other site and they sucked!
I got my Modchip shipped out to Canada in one day!
Thanks a million Balla ...
These guys are great. After having problems with a mod chip I bought from them they gave me an RMA for it and even upgraded my shipping to overnight for free, now that's what I call excellent service.
I bought both the 2.2 lite and 2.2 pogo pins from SMT, shipping and everything are great, everytime I call them they give me the answers I needed, it's just sad that they don't to RMA on pogo pins, because I somehow couldn't make it work on my 1.0 xbox, oh well, I'm thinking about using your installing service, hope it's avialble asap
made a purchase on tuesday (x2 lite); arrived friday, shipping seems steep but no complaints here as everything turned out alright. now if only i hadn't lifted the d0 point...
Do xbox scene members get a special discoutn or anything? lol Just asking
Whats the discount code? On system mods?
System-Mods :: Get 5% off
Enter 'xbox-scene' (without the quotes) as a coupon/discount code and you will get 5% off your total checkout price. ONLY valid for only for console accessories (not for chips or premods).
I ordered my chip and programmer got them both when they were promised. FedEx tracking all the way and my credit card wasn't charged until there was a signature for the delivery. I fragged the mod chip updating the Cromwell Bios with the programmer. Sent it back in to get reflashed and they hooked me up with daily updates on the status! By far the best service and tech support considering I was hesitant to buy from another mod site after www.GotMod.com ran off with my X-box I sent in to get a chip installed.
If youre in the market to get a chip I highly recommend them!!! Standup guys that deliver quality products and great service! Im looking forward to buying a larger hard drive from them once they are back in stock!
These guys are great. Got my chip next day (i live in Texas ). Only wish they had my hard drive in stock . They rock anyway.
I order a Xecuter 2.2 and pogo 2.2 and all was OK
great shop www.system-mods.com
I'm from France and 2 days for shipment -> very good !!!
Im not the modchip type....? sorry for laughing but that has got to be the biggest load of SHIT i have heard in my life. I payed my hard earned money for something i expect it to work, and if it doesn't, then i expect GREAT customer service. which i did not recieve. And it's not like im just complaining for the hell of it, people saw how i was treated and will also never shop at system-mods nor recommend any of their friends/customers. so please don't say stupid things that make absolutely no sense.
And just for an update, i was told i would recieve a free skin as kind of an apology/effort to regain me as a customer and i have never heard anything about it ... so theres another example of the superb customer service.
I bought another x2 lite 2.2 for 35$ shipped from Royal Modchips and recieved it with no problems and it worked perfectly... great service, great price...
Show me the log and who talked to you and i will determine who was in the wrong. Please pm me everything so i can deal with this in the proper manner. Also give us your invoice # as it states inthe rules. If you want to post your review regarding royalmodchips go in theire thread. Follow the rules they are there for a reason. By the looks of this you may have been extremely rude to one of our employees and they choose not take care of you. Comon decency and respect is always required when you want something. No one is going to do anything for the rude guy with an attitude. But please do pm me all the info you have just incase you were not in the wrong i can take appropriate actions myself.
buddy... i already posted everything in here... go back and read, i only got rude when people were rude to me... its over.
SMT is an awesome site. I ordered an Xecuter2 Pro 2.2 on Wednesday (i think). The same day I got an email form Fed-Ex with my tracking number. Only bad thing is the day I ordered it caused my order to not get here till Monday due to the weekend (according to Fed-Ex) but thats no big deal though. Also kinda sucks to know that it's just a few miles down the road at the local Fed-Ex right at this moment. (The tracking info says it has arrived)
You guys get 5 Stars from me. Keep up the excellent service.
When the Xecuter3 comes I will be sure to order form you guys again.
flattspot call fedex and request a pickup at the fedex location or jsut go up there. If its ground package ground is closed today, If its express run up there and pick it up make shure you bring a photo id.
Wonderful experience with them. My problem came when I ordered 2nd day service with Fuckup Ex. What complete idiots work at the Fed Ex location in South Holland, Illinois.
Shubox
Nolga I sent a Email to you via my account explaining my whole situation =/.
The x2lite+ sent within 24 hours, and was here in two days. Very Fast.
Ordering is Back OnLine
read the news
http://www.system-mods.com/news.shtml
Terrible experience with this company. I placed an order and then cancelled it immediately and got an email that confirmed the order was cancelled. They still charged my credit card the same day. And it has been more than a week. did not see the refund. Response to my request said it takes up to 30 days to release the money and for credit card company to accept it. Maybe I should work with my credit card comany to resolve this.
Sorry to hear your experience was bad with us. There is a Explanation on the News portion of the site. However regarding your refund. We already initiated the refund and the funds are withdrawn immediatly form our account. Some Banks and CC companys like to take 30 days to refudn the money some refund it right away. So the 30 days is up to your CC company not us. It mainly depends how fast your CC comapny is. In most cases its back on your card with in 24 hr's. The 30 dyas we put there so you dont call us back in a day or two call your CC company.
What was your Invoice #? IF you have one put it in your msg
BAD EXPERIENCE WITH WWW.SYSTEM-MODS.COM
I placed an order on Friday the 22 and paid for 2nd day air shipping. I needed to get this item by Wednesday because I will not be available to sign for it on Thursday or Friday. I contacted them and let them know and they would not do anything for me. I thought that if I paid for second day shipping it would at least ship by Monday the 25. It did not ship until Tuesday and now I will not be able to sign for it.
I run a business and we ALWAYS work with our customers. We take credit cards and they are run instantly. If the customer requests special shipping we always ship the same day. The bottom line is that I placed a credit card order on Friday and paid for 2nd day air and it did not ship until Tuesday. I requested that it ship ASAP and they did nothing for me. I was polite and the item is one that is in stock.
I will avoid this seller in the future. Buyer beware of SLOW order processing and SLOW shipping.
sowak_girl
Thanks for the response. order # is 9868. My credit card was issued by citi bank. I have several experiences of return and refund with the this cc company. Refunds usually credit back immediately. Never knew that it takes 30 days for my cc company to accept the refund. And I don't even have the reference number or sth I could mention when calling my cc company.
| QUOTE (sowak_girl @ Aug 27 2003, 10:43 AM) | BAD EXPERIENCE WITH WWW.SYSTEM-MODS.COM
I placed an order on Friday the 22 and paid for 2nd day air shipping. I needed to get this item by Wednesday because I will not be available to sign for it on Thursday or Friday. I contacted them and let them know and they would not do anything for me. I thought that if I paid for second day shipping it would at least ship by Monday the 25. It did not ship until Tuesday and now I will not be able to sign for it.
I run a business and we ALWAYS work with our customers. We take credit cards and they are run instantly. If the customer requests special shipping we always ship the same day. The bottom line is that I placed a credit card order on Friday and paid for 2nd day air and it did not ship until Tuesday. I requested that it ship ASAP and they did nothing for me. I was polite and the item is one that is in stock.
I will avoid this seller in the future. Buyer beware of SLOW order processing and SLOW shipping.
sowak_girl |
lets try to answer this one a bit
a. FedEx shipping was down on friday/saturday in texas.
b. The order was processed friday, and can take 24/48 *BUSINESS* days to processes (depending on the time friday, that would equal tuesday)
c. We do not ship, or process credit cards on weekends
d. As we stated on the news page of the site, we where very backed up, due to fedex being down on friday/saturday, that we even stopped taking new orders.
I hope you can understand
| QUOTE (scansuper @ Aug 27 2003, 10:56 AM) | | Thanks for the response. order # is 9868. My credit card was issued by citi bank. I have several experiences of return and refund with the this cc company. Refunds usually credit back immediately. Never knew that it takes 30 days for my cc company to accept the refund. And I don't even have the reference number or sth I could mention when calling my cc company. |
You need to go to
https://secure.system-mods.com/ccinfo.html
Please fill out that page, and submit it, you can PM me once you are done, and I will go ahead and refund your card. Not sure if someone told you this before, but it doesnt look like you filled it out.
Sorry about any Inconvenience this may have caused.
Kaos,
| QUOTE | lets try to answer this one a bit
a. FedEx shipping was down on friday/saturday in texas.
b. The order was processed friday, and can take 24/48 *BUSINESS* days to processes (depending on the time friday, that would equal tuesday)
c. We do not ship, or process credit cards on weekends
d. As we stated on the news page of the site, we where very backed up, due to fedex being down on friday/saturday, that we even stopped taking new orders.
I hope you can understand |
I can understand. At the same time I am not impressed with the fact that I paid for the item and 2nd day shipping on Friday and it shipped on Tuesday. I understand how busy a company can get, but the customer should ALWAYS come first. I requested a quick turnover because I would not be available to sign on Thursday or Friday and I was ignored. You may want to evaluate your currect operation and make some changes, including a back up shipping plan and faster order processing.
sowak_girl
BAD EXPERIENCE HERE TOO!
Exact same story as sowak_girl... I needed this order ASAP and paid for FEDEX2Day. They didn't ship my order until 5 DAYS after I ordered. Whats the point in ordering 2day air, if it takes them 5 days to ship? What a horrible experience.... I WILL NEVER do business with this company again.
System-mods service is SLOW, un-organized and the support was VERY rude when I contacted them (I was being very polite).
Buyer beware!
Not sure what to say guys.
You guys should know the terms as it is listed on
http://www.system-mods.com/shipping.html
You automatically agree to the above terms when you place an order, these terms also state:
| QUOTE |
Credit Card orders, can take up to 24-48 hours to process before we ship your product. |
| QUOTE |
We try our best to get chip/small orders out the same day, but this does not always happen. Orders need to be completed before 4PM (CST -6 USA TIME), for us to try to make it ship the same day. |
| QUOTE |
We do not ship on any orders on the weekends, only Monday-Friday! |
By us stating these terms, an order placed on Friday (depending on the time), and shipped Tuesday, is by are terms is ok. (Again you did agreed to this when ordering)
On a "normal" SMT day, we tend to get all orders out the same day, or the following business day. As I said, FedEx was down/offline for Friday/Saturday, so there wasn't anything we could do about it. To hand fill out 500+ orders then to put all the fedex tracking numbers in the shopping card software, would take us days.
I do apologize for the unexpected delay, and I hope you can understand, and maybe shop with us another time.
Tester since your in texas you should have used ground. its overnight. once again fedex was down for a feew days so it greated a huge back log. IF you have the email or irc log where the employee was rude to you please pm it over to me.
WOW thanks alot fedex looks like they really screwed us last week. I think its radther lame on customers behalf that they are blaming us for fedex's down time. What are we supposed to do when we cant ship anything? Put it on a muelle and trotted it over to you. Now if it was newegg with a fedex problem everyone would understand no problem but if its a mod site all hell will break loose. Its radther a shame that people start flamming " Avoid theis companya t all costs" When this is the first tiem this type of delay has happened. Customers as us to keep it professional and fair but where is the fairness here? I think people should cut us some slack since
A. It was not Our Fault
B. We shipped everything out as soon as our account worked again.
C. We cut off ordering so we could catch up and people would not have to wait any longer than 24 hr.
D. We worked our asses off Shipping 3 days worth of orders in 2 days.
E. Everything kaos stated above
Ps: All of todays orders will eb shipped today. There is no back log what so ever andif we missed your order please contact us so we can get it to you right way. The finnal remaingin Int orders are bigh shipped today. Cusotms forms make it a time consumer.
THE ISSUE IS NOT WHETHER OR NOT WE AGREED TO YOUR TERMS. THE ISSUE IS:
System-mods service is SLOW, un-organized and the support was VERY rude when I contacted them (I was being very polite).
AGAIN, I SUGGEST YOU EVALUATE YOUR COMPANY AND MAKE THE NECESSARY CHANGES. TELLING US THAT SLOW ORDER PROCESSING AND SHIPPING IS "NORMAL" IS NOT ACCEPTABLE. MAKING CHANGES IS.
sowak_girl
I was extremely satisfied with System-mods (SMT) and the service that they offered me. I had no problems what-so-ever and they were pleasent to me.
LepPpeR
SO NOW YOUR CUSTOMERS ARE "LAME"????
HAVE YOU GUYS EVER CONSIDERED BACK UP PLANS?
HAVE YOU EVER HEARD OF UPS OR USPS?
YOU GUYS SOUND LIKE A GROUP OF STEREOTYPICAL 2003 PUNK KIDS.
I WILL NOT BE BACK AS A CUSTOMER!
sowak_girl
| QUOTE (sowak_girl @ Aug 27 2003, 12:46 PM) | THE ISSUE IS NOT WHETHER OR NOT WE AGREED TO YOUR TERMS. THE ISSUE IS:
System-mods service is SLOW, un-organized and the support was VERY rude when I contacted them (I was being very polite).
AGAIN, I SUGGEST YOU EVALUATE YOUR COMPANY AND MAKE THE NECESSARY CHANGES. TELLING US THAT SLOW ORDER PROCESSING AND SHIPPING IS "NORMAL" IS NOT ACCEPTABLE. MAKING CHANGES IS.
sowak_girl |
Yes it is about if you agreed to the terms or not. You did agree to them, and by reading them, and understanding, you should know it might take till Tuesday (worst case) to ship out your product. In this case it did.
As I stated, this was not a NORMAL weekend for SMT. FedEx was down, there wasn't much we could do about it, and we do apologize for FedEx's screw up.
There is no point in taking this issue any further. SMT had a bad weekend, due to FedEx, we are sorry; everything should be back to normal now.
| QUOTE (sowak_girl @ Aug 27 2003, 12:51 PM) | SO NOW YOUR CUSTOMERS ARE "LAME"????
HAVE YOU GUYS EVER CONSIDERED BACK UP PLANS?
HAVE YOU EVER HEARD OF UPS OR USPS?
YOU GUYS SOUND LIKE A GROUP OF STEREOTYPICAL 2003 PUNK KIDS.
I WILL NOT BE BACK AS A CUSTOMER!
sowak_girl |
This is getting nice.
a. No one said anything about you being lame.
b. You are only allowed to post 1 time in this thread. You have now posted 4 times? This does not follow the xbox-scene rules.
c. We do have "backup" plans, you paid for FedEx, if we shipped it usps (cheap shipping) don't you think you would be a bit mad, that you paid for 15$+ shipping (for 2day fedex?), and it was sent for $3? I know I would.
d. Read c.
e. We are 7 year old girls who like brinty spears
You think you guys have had a bad experience , I placed an order for 7 X2 lites on the 20th August , and as of half an hour ago , the order is still in " PROGRESS ".
No reply to my emails sent to SMT at this stage regarding my order .
I have used SMT a few times before , but I am now reconsidering about using again .
Prior delivery times have been acceptable , but never good .
SMT , look at additional staff to fullfil orders , or limit the amount you are accepting on a daily basis .
NOT A HAPPY CUSTOMER
Caldine - what is your order number?
| QUOTE (KaoS @ Aug 27 2003, 08:55 PM) | | Caldine - what is your order number? |
My order number is 10454
| QUOTE (Caldine @ Aug 27 2003, 04:09 PM) | | QUOTE (KaoS @ Aug 27 2003, 08:55 PM) | | Caldine - what is your order number? |
My order number is 10454 |
Hi, very sorry about the delay.
I waiting for nolga to answer as to why it wasn't shipped yet. Either way, I am going to get him to include some free skins for you, since this is our fault, I was going to upgrade your shipping as well, but you allready have 1-2 day
Sorry about this.
| QUOTE (KaoS @ Aug 27 2003, 09:34 PM) | | QUOTE (Caldine @ Aug 27 2003, 04:09 PM) | | QUOTE (KaoS @ Aug 27 2003, 08:55 PM) | | Caldine - what is your order number? |
My order number is 10454 |
Hi, very sorry about the delay.
I waiting for nolga to answer as to why it wasn't shipped yet. Either way, I am going to get him to include some free skins for you, since this is our fault, I was going to upgrade your shipping as well, but you allready have 1-2 day
Sorry about this. |
Thanks , I'm not totally angry about the situation , and I understood from the news page about delays in processing, but what does disappoint me as a good customer is not replying to emails etc .
Look forward to the xtra's .
Nolga said it should go today, and he included a free chip? (I think instead of the skins)
Also, if you read http://www.system-mods.com/news.shtml it explains a bit about the e-mails.
What has been going on is that our helpdesk system has been FLOODED 500+ e-mails a day, with the virus worm, and its causing the software/database to go crazy, so we did some upgrades to hopefully help this. Again we are sorry
All of my e-mail address as craxtion.com have also been getting about 45 to 60 e-mails an hour so I understand the situation.
My post will be visible when I post my ORDER#
People who abuse this forum.. will lose posting privs.
Follow the rules.. they are clear.. and posted. Post ORDER # with your complaint (assuming you have one) or don't post.
well the only thing i need to say is that, System-mods.com is my certified Xecuter 2.2 lite store, i already bought like 6 and a few skins
The shipping is super fast even thou i've had lots of problems with the FEDEX drivers not wanting to make the delivery on time and havint to go to the FEDEX facility to pick up my ship but thats not SMT's fault, i'm super happy with System-Mods.com
Ordered my chip yesterday, Regular shipping got Tracking number within I think 2 hours and found out on site due 8/30/03 maybes it because I live far away from texas? Oh well looks professional, just hope I don't get screwed like a friend who ordered from The-Console-Corner and didn't get srew or washer, and chip was cracked the they said Too F***in bad. Happy to do buisness!
Anyone order one of the PC Female to XboX adapters? So I can run GentooX...
Edit: Forgot rest of post, here it is:
Anyone bought one? Are they good? If not, I'm screwed, lol I already ordered one. At least their chips are really good...
This company r0x0r5 j00 b0x0r5!~
Softco please pm me your invoice # and i can seeif it was shipped or not. If i missed it i will upgrade shipping and ship it for you right now.
Hello Everyone
I decided to have a Labor Day Sale on everything Sale Ends Monday at Midnight.
We will be CLOSED ON MONDAY all Orders will be shipped Tuesday.
Have a nice and Safe weekend everyone.
Discount code - LABORDAY (case sensitive with no spaces)
Hmm, I just tried to order an X2.2pro and pogo, after cc verification first failed i went back and corrected the char, now place order says "Duplicate order".
Im not sure how I can fix that...
CaviarBag
I placed my order for a pre mod with a samsung drive on 8-18 and i didnt get my card charged till 8-25, and on 8-27 i was told it would be shipped that night, and on 8-28 i was told there was no real reason it didnt get shipped, but that it would be and i would have a tracking number that night.
Well no tracking number, no reason for it not having been shipped yet. The guy who i talked to on the phone was fairly nice to me though *and i train people in retail so i make a point to notice* heheh. I know there have been several problems recently with shipping and such. Lets see what happends
Order number is 10163
| QUOTE (nolga @ Aug 30 2003, 04:03 PM) | Hello Everyone
I decided to have a Labor Day Sale on everything Sale Ends Monday at Midnight.
We will be CLOSED ON MONDAY all Orders will be shipped Tuesday.
Have a nice and Safe weekend everyone.
Discount code - LABORDAY (case sensitive with no spaces) |
How do we know what the discounted prices are? Tried adding stuff to the shopping cart and proceeding to the credit card entries, prices remained the same?
| QUOTE | | How do we know what the discounted prices are? Tried adding stuff to the shopping cart and proceeding to the credit card entries, prices remained the same? |
The Discount will apeare after you enter your CC info. It will then take you to an order summary page where it will show the discount.
Innoruk - Check your PM Please
CaviarBag - PM me your 2 Invoice #'s so i can Double check for you. I will simply void one of the transactions if both went through.
Remeber the Xbox-Scene Discount code works all year round but only on accessories.
I bought 2.2 lite plus from them and received it prompyly.
fast shipping great customer service and their irc channel rocks
Would Definitley buy from them again no BS!!!!!!!!!!!!
I placed an order with you system-mods on the 19th of August. I have sent several emails and have even talked to KaoS on the IRC channel. He told me they would have a chip sent out to me soon and that they were just out of stock when I ordered. My invoice number is 9628 and as of now the order is still pending. I have read this thread and people that have ordered almost 2 weeks after me are getting orders shipped to them. Can someone that works at system-mods please give me a reply to why it has not shipped yet. Are they still out of stock on the 2.2 pros?
Absoluteevil check your pm please. Your pckage was overnighted to you today. There is a detailed explanation in the pm.
If we have missed anyone elses order please contact me or balla directly we handle all missed orders and problems If you cant get in touch with us . Yes you are allowed to PM me if its regarding a missed order or any other order problems IRC and the forums. Just state your invoice # and what the problem is and it will be taken care off within a feew hours. If we are unreachable call the 800 #.
My order number is 4511. I ordered an X2 Pro 2.1. It came within a reasonable time. I just recently got a chance to install it. It works great. I found the irc support was great and I highly recommend anyone else looking for a reputable/decent mod chip dealer. Kudos Nolga! Keep up the good work!
Balla took great care of my RMA...
Thanks a MILLION friend!!!
-Adam the marine GUy
I bought the X-Ecuter 2.2 Lite- Modchip from system-mods (C.O.D) it worked fine, and easy. I ordered it Aug 28th and got it Sept. 4th wasn't that much time. It took me about 4 hours to install because I couldn't align it properly but it works fine now.
Choose System-mods for your Xbox Modchips!
Lata
After I made the post in this thread, Nolga replied very quickly and sent my package overnight and included a USB to XBOX cable. Everything was handled professionally and I would have no second thoughts from ordering from system mods again.
well gotta say this is pretty scary, im heading into my first mod console experiance
already own un-modded ps2
but i plan on buying Pre-modded X-Ecuter 2.2pro xbox w/samsung dvd and 10gb hard drive
as a first time customer is there anything you can do like discounts/coupons for me?
i also work at a major retail store and i certainly can get your name out there, i also have couple dozen friends who are intrested in getting mods done to there systems
Really poor...
I had repeated problems through System-Mods. First, my order was delayed. After continually noting for about a week that my order was *still* not shipped, I finally called. I was told it was a "shipping problem". I ended up calling 3 times over as many days to find out what was going on with my order. It was amazing it took so much effort from me, the customer, to find out where my order was. I never received info from System-Mods that it was going to be delayed.
When my order finally arrived, it had the WRONG cable. I wanted a USB->XBox cable, and I received the other. I responded to an email, as well as filled out an RMA. When I called, I was told again to fill out an RMA. This was August 30. I finally called today, Sept 8, and was told "we don't work on the weekends". Too bad it was over a whole week, and I never received a response on my RMA.
I was told the cable was not in, but it was a "shipping problem" (sound familiar, convenient excuse). They didn't have any cables, and didn't know when they'd be getting any in. I couldn't even be told an estimate, but just "we don't have any, you will get one when we do".
Finally, I was told to fill out *another* RMA. To return the product. I won't be shopping w/ System-Mods anymore, and I warn those that do. Overall I felt the experience was unprofessional, poorly handled, and full of problems that caused me to have to work to get my products and finally a return.
Ok
MY secound order went amazingly soomth shipping took a while but pretty good since I live in canada and they are located in TX.
But the customer service isnt good at all! I orderd a chip Aug 10th and canceled it because I changed my mind and wanted to get another chip so I canceled my first order and orderd another. The other order like I said went through ok with out any problems.
So i contected one of the employes by e-mail and i was asked for a credit card and experation date to get my money back?? I didnt like that idea of giving out my credit card # by e-mail. I thought everything was fine and I would get my money back. i didnt check with my back for at least 2 weeks. i check and its looked like i was chared twice for the first canceled order and my secound order the customer service said i was going to get my money back that didnt happen. I contacted them again and they told me to fill in the form on the site and a manager would look into the matter and i would recieve my money back. i filled in this form 7 days ago and still no money or even and answer whats going on!!!!!
really great service!(yea right) its taking them a month to finally get me to the right person and try to get my money back!!!
really bad service, I was only getting the chip of them because of the sale they had but its turning out that I'm paying 2 times as much.
be aware! everything goes good if you dont need anything from system-mods or anything but if you need to talk with someone about your order its hell.!!
im really apset that its taking over a month to get my money back
Order # 11906
I placed an order for a Pre-Mod on 2 Sep.
On Fri. 5 Sep. I called to check status was it is still in "Pending" status and requested it be cancelled.
As a follow up on 7 Sep. Still in "Pending" status I sent a cancel request via web site.
8 Sep. I receive an email stating that it is now "In Progress" and cannot be cancelled, sorry.
My card has not even been charged, there should be no reason not to cancel my order.
Help from someone at Sys-Mods would be greatly appreciated as would like to recommend their service and re-order at a later more convenient time.
Nilspace...
Please e-mail me at [email protected], with the product link of the product that you were missing, along with an order # and I will make sure that when we get them in you will be sent one out...I am very sorry for the delay.
Dre145...
Please call 1-877-762-2318 Ext 996, any day of the week after 2 p.m EST time and I will get the refund processed on the phone with you right away.
| QUOTE (NBtwixt @ Sep 9 2003, 01:05 AM) | Order # 11906
I placed an order for a Pre-Mod on 2 Sep.
On Fri. 5 Sep. I called to check status was it is still in "Pending" status and requested it be cancelled.
As a follow up on 7 Sep. Still in "Pending" status I sent a cancel request via web site.
8 Sep. I receive an email stating that it is now "In Progress" and cannot be cancelled, sorry.
My card has not even been charged, there should be no reason not to cancel my order.
Help from someone at Sys-Mods would be greatly appreciated as would like to recommend their service and re-order at a later more convenient time. |
NBtwixt...I have send nolga an e-mail saying not to send this out, because it is already in progress it is hard to get cancelled, I understand that that is not your fault, as you did try to get it cancelled before it went into progress, and I am sorry for this, I am trying to get it resolved for you, if he lets me know that he took it out of the stack for shipping, then I will get in touch with you so I can process the refund to your card.
system-mods rules!
best products from best website.
QUICK SHIPPING!
Smt A++, never go any where other than smt
Dre145....I have just processed your refund, and pm'd you the summary. Again very sorry for the delay, we have been going through some changes in our company. And hopefully this will not stop you from doing business with us in the future, I assure you that we will try to do everything in our power to prevent something like this from happening again.
thank you for prossesing the refund.
I shouldnt of have order'd the chip and then changed my mind in the first place.
Thank you again
NOLGA : Its very important that i speak with you ASAP !
thanks
L32
I ordered my chip on Sept. 10 and recieved it early in the morning of Sept 12. All my emails were responded to very quickly, and I think everything went quite smooth.
When I decide to make another purchase, it will definitely be from them. I recommend them to anyone considering buying a chip or other accessory.
We are moving Servers this weekend and there may be a slight downtime on the server. The shop will remain online so please use http://shop.system-mods.com to check on your order status and to place orders. All other pages will be down until they are moved to the new server. We apologize for this inconvenience.
Thanks for all the great reviews If there was a problem with your order or we did something wrong please contact me so we can make shure those errors dont happen again.
More chips are on the way and will start arriving Next Week.
Hi,
I also ordered from system-mods, mainly because they were so well recommended, and since I am in Ireland, world wide shipping was important.
But I placed my order on the 5th Sept, and 2 days later the status changed to In Progress, and its been that way since. I sent emails on the 9th Sept and the 11th Sept for a progress update and got no reply, All I wanted to know was if it had been shipped since my credit card has been charged.
I realise this isnt a support forum for system-mods but its the only place I can see any activity from the people who work there. Any help would be appreciated.
Eric
Well, it appears everything has been resolved now. I really hope that the changes in the future will help out SMT. I think the primary problem lay not in the problems that may occur with shipping, availablility, etc. but in the customer service.
I was never kept informed via email of the status of my order, only left to wonder. Furthermore, whenever I called, the customer service person was very unprofessional, and not helpful. Rick15 straightened it all out, and his courteousness to a customer was very appreciated.
SMT, please keep up the work, but get new/train your service reps (take lessons from Rick15) on how to handle customer calls.
Thanks again,
Nilspace
Techseeker i sent you a pm.
nilspace : i am int he process of reconstucting the comapny as we speak. As you may have seen Rick is very good at Customer Service while some of our other staff may not be, but are excellent at other things. So im regrouping, hiring some new memebers and managing everyone myself. We have a office loaction we are moving to By the end of the week we should be back to what we were.
Here are my goals for the week.
1. Moving to a new server
2. Hiring 2 new staff memebers
3. Reorganizing Employee Tasks
4. Moving to a bigger Boat
5. Hire a good looking assitant to do my dirty work
Well, I feel better now thats resolved. Thanks to nolga for sorting it out.
Will see now how long it takes for me to get the stuff, but I have no problem ordering from them again.
Thanks
Eric
| QUOTE (nolga @ Sep 15 2003, 03:10 PM) | | The process of reconstucting the comapny as we speak. |
Does this mean there will be delays in shipments for orders placed over the weekend?
Just wondering
Boris
order #12679
No boris shipping will go ahead as normal. These are just some things I will be working on after we close for the day.
I ordered a mod chip from smt (50$)and i got it and mailed it to my installer, and it was fragging. They would not take it back so I had to go buy another. On the other hand the site looks very nice but i will have to think before ordering form smt again. Over all I was not pleased. 
Great shipping. I ordered my chip Saturday knowing it would not get processed till Monday and I recieved my chip this afternoon!!!
A+
Boris
I dont know where the bad Customer Service posts came from. Here is my experience. Ordered my Premod on the 15th arround 10 pm. 2 hr later got a email notification that my order is ready to ship. WOW some one is working on orders that late in the night. I was impressed. It shipped the following mroning and i had my tracking nummber that evening of the 16th. It arrived today but couldnt figure this flashing thing out got into theire IRC chanel they helped me out and im now up and running. The system is brand new and had all the plastic protectant still in tact and all my Items bags were still sealed. I was kind of worried about receiving a used system since my friend ordered one from another seller and got a used system all though the price is a little bit higher than other places you can be shure to get fast and quality service not to mention a brand new system . I recommend these guys to everyone and would only consider purchasing a premod or any other products from them.
AAA rating and will do business with them again for shure. Thanks SMT
Server is currently down use http://shop.system-mods.com
Server will be back up by Tomorrow. Updating DNS to the new Server.
2.2pro here. Great customer service!! Fast shipment! Will definitely be a repeat purchaser!!
Well, got my gear (4x 2.2 Pros) this morning, absolutely thrilled with the service from these guys. Recommended.
So what's up with the site? I'm looking to order from you guys here pretty soon... I'd like to see what you have available, but I keep getting DNS errors.. What server and channel are you on in IRC?
x3ro : the pages are nto up yet we are working on redsiging the layout as well. However the shop will be back up today soemtime latest tomorrow. As soon as it comes up i will post it in here that its up. You may want to wait to order becasue we have lots of new products that arrived today as well as replenished stock on sold out items. I am very sorry for any inconveneince if you would liketo talk to a staff memember come to our channel #smt
Plans and Details can be found here.
http://www.system-mods.us/
Ah, no wonder why the page is down.I wanted to order my modchip right now.
I order a x2.2 pro when I got it i could not get it to read any bios so i send it back it going to be a month i have order from them before and will again but what up wit the chip can i just have a lite: 10024, DXUHMFTU; [email protected]
r
Hey nolga,
Will the site be back up today(Mon)? If not, when do you expect to be back up and running? Thanks...
Brian
later on today brian. We had to move our shop to a dedicated server just for the shop and it is taking a little bit longer than expected. The shop should be back up tomorrow and the mail ticketing system will be back up some time today as well.
robstr: pm me please
How backed up are you on your orders right now? I really need two X2.2 Lites by Saturday and I'm in Pennsylvania. Possible?
Are you accepting email orders or anything like that? I see that the site is still down.
thanks.
I just wanted to say that I think its a joke that you allowed your site to be down for so long. I would have liked to order a few chips from you last week but your site was down and its still down, with a 3 day old update saying you will be in full swing on Monday. Now Im being forced to order my chips else were and I hope I dont get ripped off in the process, if I dont get ripped off then you will loose one formally happy customer forever. Good luck with your new site!
I'm not mad or anything but I need to order a chip ASAP and I liked your service nolga. Any updated ETA?
Brian
I put the old site back up so people can relax and live worry free.
Brinet: we are currently out of stock on all Xecuter chips. We sold out before we started working on the new server. Sorry. We are expected to get more chips instock this week. If you cna wait great. If not no hard feallings .
Chris Shaw: You seem to amaze me. You are a satisfied customer but feel the need to flame lol. It really doesent matter to me if i lost you as a customer you are 1 of 7k every month. Regardless weather our site was up or down we had no chips to sell to you anyways so either way you would have had to order form somewhere else. Keep your comments to your self and good luck with some one else.
Now the exiting news is our fedex discount.
This is the rate we have been negotiated so far
International Priority 1-2 day service $15 usd
International Ground (Canda & Puerto Rico Only) $9
Standard Overnight $15
2nd day $9
Exp Saver $7
Ground $5
This is not the finnal rate. Rates may increase or decrease this was the verbal rate given to me the last time the fedex and i had a conversation. I told him we needed a larger discount this one was nto good enough. I will find out tomorrow if he got a better deal or not. Once we sign the contract its a matter of a feew days before the rate goese into effect. Our goal is to offer USPS rates with Fedex Service.
The webpage seems to be up.But when I hit Buy, nothing happens. I see "Your Cart Is Empty".
Viper you may be trying to order an item that is out of stock. Which item did you try to order? so i can test it myself.
Its the X-Ecuter 2.2 LITE- .It is out of stock.So I guess thats why.I'll try again later.
I sent you my 2.2 pro chip back to check it and you said you will get back with me last week so what happen with the chip thank robstar
| QUOTE | | robstr: pm me please |
Posted on Sep 22 2003, 03:16 PM
I placed an order for an X-ecuter 2.2 Pro before the website went down last week. I placed the order on 9/17.
I am just wondering how to find out the status of the order....I checked the website now that it is back up and it just says the order is "ready to ship."
Thanks,
Matte.
matteblack: your order was shipped alreayd we will update te tracking nummbers int he cart tonight. Sorry for the delay. Give me your invoice# and i will get you your tracking nummber right now.
| QUOTE (nolga @ Sep 23 2003, 05:49 PM) | Chris Shaw: You seem to amaze me. You are a satisfied customer but feel the need to flame lol. It really doesent matter to me if i lost you as a customer you are 1 of 7k every month. Regardless weather our site was up or down we had no chips to sell to you anyways so either way you would have had to order form somewhere else. Keep your comments to your self and good luck with some one else.
|
I did say formally a happy customer, but what I went to say was formerly a happy customer, as in the past I was happy. And I'm glad to hear that you wont be missing my business anyways. But just because I voiced my opinion doesnt mean that others are not doing the same thing as I did, and going with another company.
Hi,
I ordered my chip on 9/16/2003 (or 16/9 for us non-US users).
It was not shipped until 24/09.
On the shipping page it says that international shipping should take 1-2 business days. FedEx estimates it will take until 30/09.
During this time the site has been down, and no-one bothered to reply to my query until this afternoon.
Mind you, it seems that you managed to debit my credit card as soon as the order arrived (17/9 my time, or 16/9 yours).
As you can possibly tell I'm not impressed with the service at all.
Nor am I impressed to see that I have paid USD27 for shipping, with new rates at USD15.
If I receive the shipment on time, it will have been 14 days from order time to fulfilment....
Luckily in the meantime, I have used other means to run non-signed applications. Pity I didn't research this earlier.
Whilst I'm sure that you probably don't care about this feedback, since most customers like myself aren't repeat business anyway - it's my AUD0.02 worth, as requested.
Regards,
r303
Thanks alot for all the great reviews guys. If there is anyway we can improve please let me know asap so i can make the appropriate changes to better suit your needs.
We have ltos of stock available so order away. By alot i meen box's stacked to the ceiling. hehehe
Lite+ Are ebign shipped tomorrow and they will be instock by thu/fri. There was a slight hold up in manufacturing thats why no one has them. They should hit our doors before anyone elses since our massive order deserves a priority tag.
This is a great company. I will do all my business from them from now on!!
Continue with your great work guys!
Toril Ironfist
I ordered 10 chips Thursday and received them the following Tuesday (Canada). I think my shipping was upgraded to overnight. They have the best price I was able to find for ordering multiple chips. Will definitely order from them again.
WOW!!! This is the BEST webshop there is PERIOD!! After being burned badly by xbox-modchips.com, I placed an order with these guys and received my product two days later!! I still haven't received my order from xbox-modchips.com and it has been three weeks. I just wish I would have come to this forum before ordering. Thanks SMT! You guys ROCK!!!
| QUOTE | | Package information transmitted to FedEx/BRYAN, TX 10/01/2003 19:01 |
If any of the system-mods guys want to get back to me about this my order number is 11004. My e-mail address should be in your system.
Thanks,
Charles.
EDIT: The system-mods guys contacted me and over nited another programmer over. I am trying to get it to work.. sync 7 error... =(
Lite+ are instock now. Get them while they last.
Interlude : Your programmer was overnighted yesterday. So you should have it today I didnt get a response from you through email or PM so tis hard to communicate with you. Hope everything worked out ok. (Got the fedex claim filed)
haha just bought a 2.2lite +, heres my invoice number: 14330
excellent service, hella fast transaction and shipment
These guys were great! Got my chip in 3 days! Great service! Only downside is shipping is a little pricy. Other than that, kudos!
Ordered and cancelled pre-mod xbox waiting for refund. The refund process seems to be a little slow.
Then placed second order. Order number is 14143.
Fast and friendly. Customer service is on par with everyone I have dealt with. I can list all the names if it is required. KUDOS.
Will definitely do business with them again.
Subject: New Shipping Rate Table Implemented
>> Small Packages (Chips & Acessories)
FedEx Ground $4.00 (USA Only)
FedEx Express Saver (3day) $8.00 (USA Only)
FedEx 2day $10.00 (USA Only)
FeDex Standard Overnight $15.00 (USA Only)
FedEx Ground $10.00 (Canada Only)
FedEx 1-2 Day $16.00 (Canada/Mexico Only)
FedEx International 1-2 Day $22.00(All other Countries)
Military APO/ FPO $4.00 (Military ONLY)
Large Packages (Premods & Large Packages)
FedEx Ground $9.00 (USA Only)
FedEx Express Saver (3day) $26.04 (USA Only)
FedEx 2day $30.00 (USA Only)
FeDex Standard Overnight $50.04 (USA Only)
FedEx Ground $15.00 (Canada Only)
FedEx 1-2 Day $60.00 (Canada/Mexico Only)
FedEx International 1-2Day $120.00(All other Countries)
Military APO/ FPO $15.00 (Military ONLY)
We hope thise savings will make customers happier and according to fedex the more we ship this month the bigger discount we can get so please order as much as possible so we can receive the newegg.com rate table and offer express saver Free.
Note: Ground shipping in Texas is just the same as overnight shipping. All bordering states with texas ground shipping is 2nd day.
WE DO NOT PROFIT ON SHIPPING. OUR COST IS YOUR COST
Sorry I forgot my order number but I ordered a twin pack of USB to XBOX cables. My oder was processed and expidited immediately. I swear it was at my doorstep before I even clicked the submit order button.
I will rate them 9 out of 10.. you know what 10 out of 10 because they are concerned about ALL customer feedback.. not only the good reviews but the bad since NO company on earth gets ALL good reviews and the fact that you accept and respond to those goes above and beyond the call of duty. Much respect.
I cant even remember which order this was i know its more than the 8th time i ordered and once again it shipped very fast had my chips in a feew days and the shipping rate is very low. WOW these guys keep impressing me more and more. Much respect to Nolga for running a first class company and the rest of his team for working so hard to please us customers.
Thank you very much and keep up the good work.
Invoice# 14563
Lummer: Since they havent responded to your post i will respond for them. From my personnal experience with service failures is that they only give them to people whom ship packages ona personnal basis for ex. my kid sends me something and it gets here a feew days late. Now if business fill a service failure it takes a while and 90% of the time they give you a respone like "We concluded a Investigation and have proof that it was not the couriers fault so therefore we hve denied your request for a service failure." We have filled service failures on behalf of someof our customers and i can tel you its a waste of time unless you call them everyday and bitch until they get annoyed. Now i doubt the SMT reps have time to call fedex every day and complain about the 10 shipping fee and i dont think its right for them to loose money just because you are complaining inthe forums. You got your chips they work you are msot likely copying games now saving a ton of money not buying them then why complain about 10 bucks and to refuse to do business with them after they did everything they could? Im sorry to tell you this but your case is unfair and radther stupid.
I got my X2 lite from them in 3 days. Fast, Freindly A++
Thank you very much for all the great reviews people.
Kingdmc is exatcly right with his post. We dont just want the good reviews. We want both good and bad as long as its posted fairly. This way we can discover the areas that need improvement and the areas that dont.
All you nice people who posted reviews have been Pm'd by me with a little something.
Thanks again Everyone and lets just hope this week is a great one.
I bought the Xecuter 2.2 Lite- from system-mods. My expereince with them was great. They postponed my order for a couple of days because they were swamped with customs forms. To make up for it, they upgraded my shipment to overnight delivery at no extra charge!
I bought two chips from them on a monday, and they were at my door the very next day, on tuesday! Thats fast service! I highly recommend their service. A+++
My invoice# is 15721
Whats the eta on the x3's i have heard some of my friends say its some time this month. Others said they spoke to and smt rep. and they said its not due in till end of November early December. I belive the Nov/Dec thing but shit if its this month then im all for that. The reason i ask is because me and my mate would like to order a large qty order so we can both stop ordering every week. (starting a install service at our school).
You guys should pay a streaker to run through the world series games with system-mods.com written on his back. lol
SCARY good service. They are the best|!
Thanks SMT you guys rock. Now to solder....
Invoice #14967
Wow.. Fast Service.. Good Price.
I've told other people www.system-mods.com is the place for Xecuter2.2 light+.
Invoice# 15623
), and I figured System-Mods would be reliable since they were linked from XS.
Very short and sweet story -- I ordered my chip at like 1:00am, sent out later that day, and got in my hands 2 days later. No bull-ish, just my stuff. I will be doing business with them again.
If you're thinking about dealing with them -- do it.
cheers
WOW! this is my second purchase from system-mods and I got to say, each time I buy from them it gets better. The products and service have always been fast and efficient. These guys know what they are doing!! I purchased a X-Ecuter 2.2 LITE- from them and it was shipped promptly!! Customer service is A++ and know what they are selling and very patient with newbs like me, & the price is like unbeatable!! I would recommend this company to anyone, even my own mother. This the only place I will buy my mod needs and accessories from in the future, period.
Thanks System-Mods.com,
JamesThePhreak
Invoice #15710
hehe..
As a noob to this whole modding seen I did'nt know any thing,an did'nt even own a computer till know,but have been a avid console gamer for over 30yrs the 70's baby.
Please check and give me the tarcking number of my pre-mod.
my email is '[email protected]'. thx.
These guys are great, extremely fast shipping on my chip, and the irc channel (pane2k!) have been very helpful, I would recommend system-mods to anyone looking to buy a chip for their box..
I pushed buy now on a wednesday (too bad it was after 3pm or I probably would of had it even earlier) to purchase an X2.2 Lite+.. friday morning it shows up at my front door before noon, directions for the install make it easy, takes about 10min and i'm closing up the box ready to boot cromwell flash.
Thanks System-Mods!
keep up the good work
i just spoke with nolga about my problem..he or she replied to my e-mail very quick and are going to proceed and correct my problem. so now id like to change my rating from a 9 of 10 to a big 10 GREAT COMPANY.
I ordered a mod chip last week, I placed the order on monday, the chip was shiped on friday.
To be honest i was a little dissapointed at first beeing my first order with you guys, I emailed and the email was answered inmediately explaining that international orders take a bit longer cause of fedex. I can say i was very well treated by your staff, email and on irc, there was always a comunication, the chip shipped 5 days later but i got a skin and a discount coupon.
My rating is 10, ill surely buy from this site again, customer support is excelent.
Keep up the good work
Another satisfied customer
Nitro Order 15153
system-mods.com... Great site and service...
Greatest Place to shop they are truly a feew steps above all the other sites. My former supplier was modchipman they did satisfactory but it didnt come even close to these guys. The reason i say this is because after 4 orders with mcm the orders were starting to take longer and longer to get here and they dont have as manny services as system-mods doese. System-mods is a complete company with services just like any other large computer retailer. Theire Support , Customer Service, Product pricing and shipping rate is exellent. Shipping was very cheap and very fast.
Its amazing that a group of young men can run such a professional and well managed company.
I give them a 20/10 very pleased and very impressed. If you want to deal with a company only shop at system-mods they are in a category all by them selves. Dont waste our time anywhere else these guys have it all.
Invoice# 16175
State of the art business
Thank you all for the great reviews. Our shop server is currently being upgraded and will be back up tomorrow. All orders are being worked on and will be all be complete as soon as the shop server comes back on.
System-mod is the best around just ordered a pre-mod xbox. If this was e-bay I would say somthing like this: Great transaction fast shipping would do again A+++++++++++++++++ nuff said there the best there is.
invoice - 15706
Will the 2.3's arrive this week?
2nd order withthem went through good. Theire shop was being updated and i could not log in to get my tracking nummber but my logitech's showed up a day before i expected the package.
First class service and products.
jimbone : 2.3's will arrive some time next week.
could you let me know when the 2.3's arrive.
I would like to order 5 of them.
Thanks.
I ordered 2 switch boards for the X2L, and the order shipped a few days after i placed the order, and arrived on schedule. They work great, no more opening of the box. Great service IMO. I will definately order again.
One thing though. the Picture you have for the switch connection has wires colored red, gray, and black. The product that shipped has colors red, green, and blue. by trial and error we finally got it working!
Might want to update the pics though. Thanks again!
order # 16899, fyi
I would like to thank Nolga for his assistance. I have received my long awaited refund as promised. Now I can order my wireless controller. System-mods is the greatest.
I am a two time customer.... when buying this second time they had trouble with their website. I called the number for them and a real person answered the phone and explained the trouble. Asked me to try again later and everything went well. It is good to know that there are real people that you can get in touch with in case of trouble unlike other sites. Rating 100 %
Pm me your invoice# and i will see whats going on with your order and upgrade shippign if we can.
X2 lite premods are shippigntoday and tomorrow and all remaining chip orders will be done by tomorrow as well. We will be doing a finnal count of whats left tomorrow after all the chips are shipped and enter the remaining chips into inventory and clear stock for the 2.3's
thanks again for all your great reviews and we will contiune to bust a** and get your orders out right away. Balla will be handling all international orders starting next week so they will get shipped within 24 hr's the new International shipping rates doubled our international sales therefore bogging us down with massive orders and customs forms. (I HATE CUSTOMS FORMS!!!)
emailed a 2nd time, got a response finally. said it would be sent to shipping asap, still says in progress...I originally ordered 2nd day air hoping to get it within a week of ordering it, or sooner. and so far its been 12 days and it hasnt shipped. but they still managed to charge my CC about 6 days ago. needless to say im less than impressed with their level of service...if i don't manage to get it by this friday im definately going to cancel my order with them, probably sooner. only fear is that it will take twice as long to get my money back if i do cancel it....
the site is great fast shipping. will be back for more
I placed my order on Monday the 10th and my status is still pending. They e-mailed me and told me that it should not be pending after today, well their closed for the day so I get to wait another day. I guess im being impatient but I really want my items. I'll see if it goes through tommorow.
Order 17690
I ordered a modchip last sunday, Nov 9th and paid $15 for overnight shipping. I had some time to kill next couple days and wanted it asap. Nov 10 is a monday. It comes and goes no info. Nov 11 comes and goes. Still not shipped. They said that they needed time to process my credit card. Ok np. Wed Nov 12th rolls around and they send me an email saying that my order has been shipped. Ok great.
I check the Fedex tracking page and it tells me that the order has been shipped on Nov 11th via Fedex GROUND and estimated delivery is the 14th. What the heck? To make things more confusing, the "Delivery Location" field of the tracking page says something completely unrelated to my address. Should I be worrying?
I let you know how it turns out. I'd settle for just getting my package and being screwed out of the overnight shipping payment at this point.
CW
#17325
my 3rd order, and never had a problem...
thanks guys!
smokeman
#15213
Fast shipping...Very pleased with everything.
Thanks!
CaptnIgnit : I found out what the problem with your order was. You selected the fedex Ground Canda option therefore it went to the person doing international orders and he didnt process it and also did not bring it back to the domestic department. Now i did nto read your msg until this evening so i could not get your package out today how ever i did overnight it and included some Controller Skins for the error.
clownwrangler : Sorry we entered the wrong tracking nummber, the correct one is in the cart system. Sorry.
holtzboy: Whats your invoice#
We had a long week with the shop this week causing some slight delays on orders but we managed to pull through. The only thing we have left to do is internationl orders and Premods. Which will be done Fri/Sat. We will be all caught up with orders by saturday and have another person doing the internationals bringing things back up on normal.
2.3's are due in Next Week sometime (there is no set date so far, most likely by the end of next week.)
CaptnIgnit : It could have been because they are both the same price.
#17368
Another great transaction.
Thanks!
Order Number - 17357
Placed pre-mod order on the 6th of nov. But i'm not worried i trust in these guys. Seeing as he posted they'd be caught up on premods by the end of today i hope my order ships out.
Pre-mod ordered- Xectuer lite + samsung drive + 10gb harddrive = 298shipped (decent price)
Also can you please update me on my order and if it will ship out this weekend or at least by monday.
Thanks
When should the Xecuter 2.2 Lites be back in stock?
Up untill this point I would have said Very Happy. As of now not so sure. I had to cancel an order over 1 1/2 months ago and have not yet got my credit back on my credit card. I am a little confused as to why it would take almost two months to credit my card back when you do a credit the same as a purchase, just a different button. I've sent a few emails and still no credit.
Order # 13869
Follow up: Just got a call from S-M today about my credit and I understand there problem and would like to post for the record that even though my refund took just about two months and it was there fault I understand why it happened and I hold no grudge and would still buy many more things from them.
They seem to keep amazing me more and more. 10/10 FOr all of theire services.
Im sticking with SMT. Great Company.
RisingPhoenix : sorry we were not fast enough we had osme down time last week on the shop and it took a feew days to catch up.
xboxmodder4life: your system is finished and its shipping today.
DragonKore: No more 2.2 lites. 2.3's are due in sometime this week.
thank you all for the great reviews and we have a great solution for the international orders. Those will start shipping fast again just like the domestic orders.
Great products and fast shipping. I have ordered with them on 4 different invoices and they never failed to send me the goods. Thanks for being there!!!!
Invoice 18211
i bought a chip from them about a month ago. Great service, shipped quickly, the tuturial for installing the mod was very helpful. my sig says the rest.
I don't know why but if you click on the System-mods link from this page I found, it will take you to a different company http://ps2emulation....s.com/irc.shtml I wonder if system-mods knows about this?
Just got my 2.2 Lite +, quick and easy. My order/invoice number was 18273.
Now if I just would have realized I needed a programmer I would be all set. DOH! I ordered one today!
Jason
i bought xecutor lite 2.1 from them and it arrived pretty fast!!
"Order Number - 17357"
great service came in awsome condition looked brand new
Highly recommended
Another order shipped out the same day i ordered. Great Place of business.
My order #17943 was processed quickly and efficiently. I have ordered over 2 dozen chips from these guys in the past, and plan on ordering at least 2 more dozen in the near future. These guys have come along ways and have grown up into an excellent online store that truly cares for their customers.
Order #17733
System-Mods does great buisness. I ordered my mod-chip and recieved it in less than 4 days w/ ground shipping! Great products for great prices. Will do buisness again.
I installed my xecuter 2.2 lite without any problems. Even loaded up my bios, dash, apps, games etc. without a hitch. But i just noticed that the blue led on the front of my switch panel doesn't work? The panel itself works fine and i can switch between bios', enable/disable, and protect/unprotect, but the blue led doesn't work? I was wondering if i could just get a replacement switch panel by chance...
Thanks alot
Order # 18643
Great service...was shipped out on a Thursday and I received it on Friday. I was charged tax and didn't know why because it was my understanding that if you order online and the company is not in your state then you do not have to pay tax. When I saw where it was shipped from I realized that they where in my state, therefore the tax was warranted.
SMT refuses to replace my faulty X2.2Pro. I sent an RMA, though it was after 7 days after I received my package it was not past 7 days after I signed for my package, actually I never signed for my package. I sent an e-mail complaining, and received a blank e-mail in response.
I'd be embarrassed if I treated my customers in this manner.
Many, many days later.. and still no reply from customer service at System-Mods. They seem to be great at receiving and shipping out orders, but as far as customer service and support.. right now things are not looking good at all. I will update if things change, but its not looking promising right now... I am very dissapointed.
Order Number - 17630
I had no problems with System-Mods. I ordered - they shipped - I received. :)
I had a problem with my chip possibly being blank/without cromwell bios - but I'm unsure.. so I'm ordering an xecuter programmer from them now - that way I can flash the chip myself and see if it works. :)
Thanks! :)
Order 18359 was processed and sent out to me with no problem at all. I love these guys. No BS, they just get me what I want, when I want it.
X2.3 lite's are instock and selling fast
ketchup : pm sent i feel confident you will like what i sent you.
Default_002 : Pm me so i can give you intstructions on getting your switch panel replaced.
Dooser: the ticket system was screwed up and sent all of that days replies blank. I would think that there was a technical problem and not done intentioanlly. We had a major propblem with the ticket system that day. I am very sorry if you thought we did this intentioanlly. Please pm me your invoice# and your tracking nummber so i can see who signed for the package and what date you filled fo rthe rma request. If you used a different email adress than the one on fille to request the rma let me know that one as well and i will decide wheather your rma claim is valid. We have these policies to protect our selves from looses im shure you can understand that.
thank you all for ordering form us and letting smt be your #1 source for your moding needs. We will have some hot new products hitting the shelves next week and we look forward in pleasing you in the future.
#19335
Smt is fast i ordered yesterday and its processed the same day
Ice - asylum : are you still having problems? please paste the exact link thats messed up
System Mods, Ive been trying to order a premod for the last 3 weeks and it keeps showing you have 0 in stock. Whats the deal?
i two are haveing a problem loading your home page takeing for ever to load and looks like the page is not loaded all the way or something
heres the link i tried http://www.system-mods.com/main.html
I need a x-ecuter 2.3 pro. When are they going to be in stock???
Is system-mods shipping in SouthEast Meditarenian????
System-mods is one of the best modchip stores I have ever bought from. They're prompt on shipping items out and you receive them 2-3days later. I recently e-mailed they're customer service and got a nice prompt response. I would like to recommend them to anyone that might be thinking about buying a modchip. My most recent order number was 19393. And I have purchased about 4 times in the past or so. Everytime was a pleasant experience. Thanks system-mods.
Ok if some of you are having problems loading the site you need to update to IE 6 and make shrue you have all the patches installed. We are in the process of including version checkers on the main page so this type of problem wont happen.
Constantinou : The pro's will be in sometime this week or early next week. We dont know for shure yet. We ship to your location if fedex delivers there. Fedex delivers to 99% of the world and if by some chance they dont we will find out when ever we are making the label and you will be contacted and your CC wont be charged.
bigjj54: Premods will be built this week and will be available ina feew days. Sorry we are extremely busy shipping chips right now.
GREAT SHIPPING! Everything came just as I ordered (2 X2.3's), in PERFECT condition. 3rd time ordering, I sure will order MANY more times from System-Mods!
Hi, I am surprised with the incredibly fast service of system mods, I bought 2 X-ecuter Lite Modchips and they arrived at my door in just 2 days¡¡¡¡¡¡ And I just bought another 3 X-ecuter lite 2.3 modchips and they are scheduled to arrive tomorrow, wow that is what I call FAST AND RELIABLE SERVICE.
Invoice #19328
SMT is the best. Honestly. I got taken for a ride from some fly by night outfit in Canada but decided to take the plunge with SMT... Needless to say, they did not let me down and their documentation is awesome.
Thanks!
16963
Kursor: your order will be delivered tomorrow.
hyperice: yes we ship to canada (ground which costs $10 and overnight which costs $15)
mde3233967: update your book marks this page is no longer the operating page for smt. We redesigned and recoded the site in php.
http://www.system-mods.com/main.html <- No longer valid
Just ordered last night... Will update when I receive my item..
another succesfull order in the books. 2.3s rock!! and so doese smt
order: 19749
Ordered on Friday, November 28 around 6:00pm (while watching the Texas/Texas A&M football game). Got my tracking number on Monday, December 1 around 7pm, and received the shipment (via FedEx ground) on Tuesday, December 2 around 8:30pm.
Order shipped from College Station (home of Texas A&M) so hopefully the pain of losing to the Longhorns was offset by an order from a Longhorn. Fast, simple service, would definately do business again.
Order #19333
order# 19368
i ordered on friday, they shipped monday, and recieved it on wednesday (with fedex 3day)
incredible customer service. just very fast and easy. i will buy from SMT again.
thanks guys
Thanks again SMT. Even though there was a delay with the new version Lite 2.3 you did the right thing for the customer and issued me the new version at no extra cost.
Invoice #17798
Cheers,
Jean-Noel
Hey nolga,
I placed on 30 november an order (19589). Till now no tracking number!
Do you now what the problem is?
TIA
Ordered a executer lite [+} on Nov 27 with 2 day shipping. it still says order "in progess" in the order tracking part of the web page. I have tried to email them with no response as of yet, not even a email to say that its held up. I want to change my order to a executer lite now that I found out they have them in stock. Why did I pay $16 for 2 day shipping??
Hope i get someting soon.
| QUOTE (microler @ Dec 4 2003, 08:56 AM) | Hey nolga,
I placed on 30 november an order (19589). Till now no tracking number!
Do you now what the problem is?
TIA |
I'm also waiting for mine to be shipped and get a tracking number. Still says "In Progress" (which I'm told means it's all set to go, just hasn't been shipped out)
#19580 is my order number. I ordered nearly a week ago...
*twiddles thumbs*
EDIT: My order shipped on Friday December 5th, arrived Monday December 8th. Was in good condition, had it up and running in an hour or so, no problems. Other than the delay I'm satisfied with my experience.
ordered 12/04/03 7am and as of 12/05/03 at 6pm order is in progess, website stated X-Ecuter 2.3 LITE was in stock. I Ordered overnight, Assuming Ecuter would have been sent out 12/05/03 which is just 24 hour turn around. no word yet......Order Number - 20343
i will get to all of you gusy tomorrow morning i caught a cold so i need some rest. I am shure all of you guys orders were shipped i will check into it in the morning and if it for some reason was not i will ship it out tomorrow. Sorry guys.
----===Update===---
Ok the International orders were delayed because of the snow storm that hit the east coast and our installer/ RMA / International orders shipper has been snowed in for athe last feew days. Some of you guys stuff alreayd made it to fedex and are intransit. The rest are being doen as we speaka nd will be out the door on monday. If were late on your order contact me i have something for you you would like.
Tracking nummbers are going to get done today and tomorrow so for those of you wondering if your order has shipped. Yes it has our guys are doing tracking nummbers non stop. " Nolga your killing us with all these tracking nummbers" Rick doese about 500-700 every night. He takes a break on fridays and throws down a couple.
Fus2k4: pm me which exact harness you need and i will ship out a replacement for you.
Varment: There is a reasons we shipped it ground and there is a reason we dont take back used chips.
A. Its a cross ship which means we ship the item before you we receive the other one back. Ground gives us a feew days extra just incase we dont receive a tracking nummber from you for the other chip we can have it stopped and held until we do. With overnight which you had requested there is no way of stopping it. And bamm we lost a chip in the process. We deal with big time scamers every day and thats one of the most frequently used customer scam arround.
B. We do not take back used chips simply because you decided you didnt like it. We can not resell returned items, we ship brand new ones. Would you have liked to receive someone elses returned chip as your band new one? Dont think so. If you have been in the mod industry for longer than 5 minutes you would know that no one takes back chips simply because the customer didnt like it. The only time we take back chips is on a rma and if you would have read our policies it states that you can not return any items only exchanges. Come on man we are not wal mart where you can take back used shoes. For you to say that we dont care about our customers your wrong again. If you spend some time and read this forum you will see that we have beant over backwards for our " NICE Customers" If you want to be rude well dont expect us to bend the rules for you. I am very sorry that you were unsatified and im very sorry we made a mistake but form consulting with my CS rep. you received a 15% discount coupon and your chip is intransit. Ohh yeah Ground is getting your chip to you in 3 business days. Anything else i can do for you let me know. Please post your invoice # also.
All I can say is "Wow, these guys are amazing!!!". I ordered a 2.3 lite on a Sunday, chatted with them Monday on IRC (very friendly guys by the way), the chip shipped on Tuesday, I got it Wed, installed it on Thursday and everything has been great. Thanks SMT for making it such an easy and smooth process. Order number was # 19607. I will defiantly do business with these guys again. Highly recommended!!
Nolga we need some 2.3 pro's is next week the day?
BTW your fix for the 2.3 lites worked great. I just soldered the ground wire and presto.
thanks again you guys rock.
We are hopeing next week is the week for the pro's. IF not its a for shure thing the week after.
2.3 Lite+ are instock and selling fast.
do you send chips to mexico?
Here is my 1st order experience with smt.
Dec 1 - place order for 2 X2 2.3 lites w/ 2day air.
Dec 4 - order still "pending". I called them. They said "will be processed that night."
Dec 5 - order still "pending". I called them. Same response. I received email saying "you should receive tracking number tonight or tomorrow."
Dec 8 - No tracking number. Order still "pending." Had to reprocess CC.
Today - order still "pending". No tracking number.
order # 19780
Awsome experence with SMT!
Ordered 12/8, processed in less than 24 hours. Just got my tracking number.
Definitly will do business with these guys again.
order number 20875
invoice #19589
Yes, I have got them. system-mod is the best. Send on 5 dec arrived on 8 dec. I like FedEx too. I am planning my next order.
thx.
andjuan: If you would liek you can send me the chip and i will reflash it for you. If you have another chip you can hot flash it. Pm me if you want this done.
moshmann: Sometimes CC fail to process due to a communication error with your bank. Some of the reasons are CC limit reached or not enough funds in the account. We should have had better communication with you regarding this order therefore i have upgraded your shipping to overnight.
I have put rick on these types of orders and he runs them every day until they go through for 3 days after that they will be canceled. On orders such as yours we wil also start posting progress in the Notes section of the order so the customer knows whats going on.
eligneo: yes we ship worlwide including mexico
Invoice # 20370
I just receive my X2.3 about 10min ago
I order on 12/4 and got it five days later if you ask me thats some good service. I got the tracking number that same evening I order. One thing that i notice is that they will try everything they can to me make the customer happy. if I ever need anything else i know what site to go to.
If we make a mistake we always make up for it. People are not perfect and mistakes do happen its how you handle that counts. I hope in your mind we did the right thing.
Order Number - 21446
I order a 2.3 lite yesterday and i was wondering about FedEx signing thingy. Because i got school all week and no one would be home to sign something to receive the chip. Can they just put in my mail box or in front my door way.
damn still pending ..
Order #19354 for Xecuter 2.3 LITE received 12/4/03, missing the ground connector. Emailed system-mods the same day, this is the only reply I've received:
Date: Thu, 04 Dec 2003 22:28:15 -0600
From: [email protected]
Subject: {100-22379} Help Desk Submission
Nothing from any real person. Today, I got sick of waiting for a reply, cut the wires on the connector and soldered straight to ground without the connector.
VERY disappointed with www.system-mods.com
Edit: Recieved chip on Thursday, it works great! Shipping was amazingly fast, it took two days turnaround for it to get here, and I'm in Canada. Plus, as a bonus, I didn't get charged duty! Only one word sums this purchase up: SWEET!!!!!
Ok 2.3 lite has shipped....tracking number was checked.
And you are right mistakes do happen its how you handle that counts. and yes in my mind you did the right thing.
You must rember as a Consumer you are always worried about online purchases, but you have proven yourself SMT and that is what does matter and I will do business with you in the future.
Thank you
WeeDnaMesE : what i do is i call fedex once i receive my tracking nummber and ask for them to hold it at the nearest fedex location and go pick it up after work.
Invoice Number: 18162
Great place, have ordered many X-ecuter chips from them and have never had issues. Very reliable and prompt shipping. I always recommend system-mods to anyone looking for modchips.
Order Number - 21534
All I'm getting back from system-mods about my inquiry about my shipping status is...
Subj: {100-23002} Help Desk Submission
Date: 12/11/2003 7:35:18 PM Eastern Standard Time
From: [email protected]
To: [email protected]
(message area is blank)
Aristotle: the ticket system got heavily spammed again. When ever this happens and our techs respond to emails it sends them blank. I have scheduled ofr the people who wrote the ticket system to reinstall it this week end and put a custom spamm guard on it so that this problem wont reoccure anymore. If you can please pm me your question i will take care of it personnaly. I am very sorry about the blank email problem.
Shitty_McShit: when something like tis occurs dont worry. When ever i Print he invoice orders like yours have a flag on them so i go search for the payment in paypal and make shure the payment is there if it is i clear out those notes and send it through for shiping.
I Ordered a "Xecuter 2.3 Lite+" (No Solder) from www.system-mods.com 12-8-2003. I should recieve it today. I'm really looking forward to getting it...
I love system-mods.com and always order from them, they have great prices and are always on top of their business. You can be assured that if you need a chip, you can order from them and not worry about getting ripped off.
Nolga I need to know if the pro will be out before xmas if not I might have to change my order not going to wait two months for my order #16854.
To my disappointment with www.system-mods.com; I place an order on December 9, 2003 and my order is still pending... I email and called, but yet they didnt even bother to response to my email and call me back to let me know the reason why.
Please if you are a sponsor or someone that working with www.system-mods.com please response.
Order Number 21041
Again the order # is 21041
Thank you.
I've ordered and recieved a 2.3 lite and a programmer (2 seperate orders) in the past couple of weeks. Both orders were at my door in about 3 days. I'm very satisfied with SMT.
The most important thing they've got going for them is the IRC support. Before ordering they answered all my noob questions. Iriez and Evil666 need a raise!
Thanks SMT!
I placed my order on a friday and received it either the next wednesday or thursday, I forgot which it was but it was what I payed for. Excellent service, very nice layout on the website, which makes for an easy purchase and leaves you with a sense of security. The only thing would be in the packaging, I'm sure the boards cannot be hurt but it just seems like they can easily move and scratch against each other in the packaging. Anyways I was very happy buying from you and I recommend http://system-mods.com to everyone.
I think my invoice # is: 20617
Tom
Cheers to everyone at system mods. Every oder i have placed has been perfect and on time as guaranteed. Keep up the good work!!!!
well, there was a post a while ago that was a bit negative.. dunno if it's still there, but I made another purchase through Nolga at SMT and this is the review for this purchase. bulk order of 25 xecuter 2.3 lite chips. Went fairly smoothly, there was a little kink with the money wire getting confused with someone elses but Nolga fixed it by covering for special FedEx Saturday delivery so I could get my chips in time. So far I've gone through 10 and flashed them, work very well (little odd things here and there that aren't related to the chips). Thanks again and this time I hope to be doing business with you in the very near future since my 25 chips are already down to 15 and still going fast.
I'm sure if my customers knew the hoops you jump through to make orders right they'd thank you too.
Hi, i'm from indonesia
i order from system-mods.com x2.3 lite and other cables. after 4 day (because saturday and sunday not office time) i receive the packet. Perfect and Fast. Highly Recomended
My invoice # 20600
Order Number - 20600
Hi, i'm from indonesia, i order x2.3 lite from SMT. i receive my packet about 4 day (because saturday and sunday not office hours) It's Very Fast and Perfect. Highly Recomended if you can't wait to use your x2.3 on your xbox
Warning, I recived a DOA xecuter 2.3 lite from system-mods. I am an experienced isntaller so I know it wasn't a mis install, I tried it on 2 differnt xbox's and both did not work. THe first one was a 1.5 and the 2nd was a 1.0
So the chip must be broken, or it had initial cromwell flash... Either way I can't do anything and I am waiting for system mods to reply....
well i am very pleased with my order it came exactly as i asked. one comment. you should make the tutorial a little bit more easy to acess. otherwise its GREAT. will be buying more items soon prder # 20680
www.system-mods.com is the best there is. they just need to get led's and more jewels
great company guys, i recommend them for anything they sell!
leon_d Posted on Dec 16 2003, 11:51 AM
I have placed three orders with SMT and have been very pleased with SMT. Fed Ex is a whole different story!
Order # 18625: Fed Ex could not find my home. You need to file a claim with Fed-Ex for my first order as I had to drive 80 miles to pick up my package. No reason SMT should be charged the shipping (or me for that matter), order #18625.
Order # 19908: Fed Ex still could not find my home. I spent at least 2 hours on the phone with Fed Ex giving directions on three occasions. After a weeks delay and much hand holding, they finally delivered my programmer.
Order # 22314: Fed Ex is now going to deliver my package to my work address (I hope) as they are incompetent and will not deliver properly to my home address. I hate Fed-Ex!!!!
I would recomend SMT to anyone and will continue to place orders from them as you can see from above!
Thanks SMT !!!!!!!!!!!!!!!!!
I am not that impressed with SMT. I ordered a chip last Wednesday and paid the $16 to have overnight delivery to Canada. It is now a week later and I still have not received the chip, a tracking number or even a reply to any of my emails. I don't think that's good service at all. I haven't heard too many bad reviews about SMT... that's why I don't understand this.
Order #21622
Squeezer: We are working very hard to get all interantional orders done and out of the way by tomorrow. I am very sorry about the delay the christmas rush has gotten us good. I am doing a overnighter tonight and getting them all done so you wil have your package by friday. If there is anything i can do for you let me know and i will do it right away. Once again i apologize for the long delay i hope you understand the amount of time it takes for us to prepare the customs form. We preclear the packages with the type of forms we use so that they dont stay at customs for more than a feew hours. Preclearing packages has a lengthy form thats the reason for the delay. We have two people doing internationals. Myself and balla do them arround the clock and im going to drink a gallon of coffee and get them all done.
I just ordered a few 2.3 lites from System-mod.com and my order went through without a problem. I was a little worried because shortly after I placed my order they reported out of stock, but it wasn't a problem. They are great, and I highly suggest using the IRC channel for any questions, you'll get a solid answer in like five minutes on anything from order status (which I used it for) to install and troubleshooting tips. My order number was 22144.
invoice # 22767 , invoice # 22528 , invoice # 22078 , invoice # 22065 , invoice # 20258 ,
invoice # 15214
I bought a 2.2 lite+ from systemmods, and recieved it in 3days, with the standard shipping option! It is a great quality product, and the service is great. Paypal option is awesome.
Thanks for the great service, I'm ordering 4 of the 2.3lite+'s soon
ok cheers Nolga, that's a fair response.
I suspect I'll be making a purchase when the 2.3 Pro's are available. Any mention of a timeline?
Order Number - 21534
Placed my order and two-three days later it was at my doorstep.
I had ordered 2 X2.3 Lites and both of them worked wonderfully.
Thanks System-Mods!
Well I ordered a 2.3 Lite got it but it had a missing usb power.
I contacted them via phone twice, and they said no problem, but nothing has been done about it and it has been a week later and still no response or part or even a note saying hey it will ship on x date.
Sorry you guys just seem to have some poor customer service skills to me. I will be more than happy to retract this statement if something actually gets done, but my patience is at an end.
D
We will have the pro's in early next week they started shipping form the factory today.
Please read the news on our page we have posted some vital news.
READ THIS ASAP
ive never bought anything from SMT but for weeks ive been helping out in the channel when i can. these guys spend hours of time devoted to helping on installs right in #smt on irc. (accessable through the smt website) im very impressed from how much time they spend and havent seen any other chip reseller like them. i wouldnt buy a chip from anywhere else.
my irc nick is JaggedIce
cheers
ahhh they wont ship to P.O. Boxs...does anyone know a place that will???
Dbol: I am very sorry this was not our Customer Services fault this was plain and simple my fault. I have been very busy and didnt get to until today. i shipped it out this morning. i apologize for the delay i had to ship alot of packages to christmas peeps can get theire stuff but you matter to us also and you will have your usb connector.
Shipping number 22883
Service was ok, i've seen faster from online webshops, it took two days for my product to be shipped, i'm waiting for my xecuter lite to arrive.
I am French and ordered a Xecuter 2.3 Lite+ on December 11.
I received my modchip 7 days after ... A very good delay !!
I asked them to write down for the customs that this shipping is a gift or a replacement sending so that i would not be charged by the french customs.
Nolga, the guy who looks after the shipping stuff, told me that he could not declare this shipping as a gift or a replacement, but he decided by himself, to declare it a a 20 US$ shipping, so that the french customs did NOT charge me at all.
By this message i just wanted to thank all the System Mods staff and especially Nolga who made a great job on my shipping.
SMT ROCKSSSSSSSSSSSSS ...
I ordered a 2.3lite on monday(12-15-03) and still haven't got it, it still says "In progress" on the website. Today is friday. I sent an email and got no response. Order #22489
Got the chip on the 23rd, installed it the same day, had it ready on christmas eve. Took a while to get to me but will probably do business with again. Only thing that sucks was that I got a tracking number from them, checked it and the package was already on the truck, not very useful.
Fast friendly service, and finally someone who knows how to design a web site!!!
Matt
i orderd 2 X2.3 Lites on Wed 12/17/2003 got confermation email on 12/19 at 10:30pm that my pacakge was shipped. Not a really bad delay on shippping, 2 and a half days but i have gotten faster shipping from other places. I used amazon to order something and standard FedEX shipping took 3 days from day i orderd. My FedEX conform est delivery date is 12/26 and i also used standard shipping from SMT. I understand it is the XMAS season tho so i will be understanding. Hope to order again soon
order # 22895
EDIT:: Chips came in today, 2 days ahead of schedule, i installed both today and they are working fine. I installed both 2.3A lites on v 1.0 xboxes with a philips, and thompson drive and dispite all the reported problems with the USB power adapter ect after testing all seems fine, thanks again team X for the great product! and tahnks SMT for the products, now i can be happy for xmas!
Dear Customers
As someof you my wonder whats goign on with your orders. They are being processed ands hipped over the week end. We are doing the last batch of Domestic and Internationals Today. Tracking nummbers will be updated tonight nad we will see what we missed if any. If we did misse your order it will be overnighted to you so you can have it by the 24th.
We received some 2.3 pro's that will be for Installs and Premods. Which we are finishing up on monday. Some installs will not make it for christmas since we cant afford to ship all 2.3 pro installs overnight. How ever you will be the first in this universe to have the 2.3 pro's
Thank you all for choosing SMT for your modding needs and we will see you after the new years with over 30 new products.
Have a Mrry Christmas and a Happy New Year
Hi nolga - I ordered and received my chip abput a week ago but noticed that there is a 2.3b replacement chip out by Team Xecutor. Was the 2.3a version that I got faulty?? I haven't installed the chip I got because I'm waiting for my xbox at Xmas.
I got my order confirm Email on 16/12 & its 22/12.
How long does it take to ship to Australia?
I would love it if it would come b 4 xmas.
ORDER # - 22516
| QUOTE |
After discussions with xbox-modchips.com we have decided to help fix the situation, mainly due to the fact that the customers were expecting a product made by Xecuter and after some investigation xbox-modchips.com believed that they were buying genuine stock at the time. The amount they brought was quite limited and was the X2.2 Pro only. All other stock that they sell and have sold in the past is genuine product.
Xbox-modchips.com have agreed to purchase enough CPLD to repair all their current bad stocks and they will be sending these fixed versions out to the customers who received a none working mod. This is being done at their own cost.
They have agreed to make sure they sell only genuine stocks in future.
This should be an end to the "clones" story - or at least we hope anyway.
In the meantime all official suppliers have stocks of 2.3 Lite and 2.3 Lite+. The 2.3 Pro will be in stock this week.
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and
[QUOTE/
modchipworld.com recalling all FAKE chips they sold
>> superpete(xs): "This is modchipworld.com. We would like to take the opportunity to clearify this situation. Since the "incident" we have recalled all Xecutor 2.2 PRO chips that was sold in November (WE have no idea that the chips have problems we found out in the forums ourselves). WE SEE no need to post messages regarding this on our site for we dealt with customers who are affected on an individual basis, most customers are returning these chips to us. Also, as you can see, we have pulled all Xecutor 2.2 Products from our site (the installation package was pulled one day late for we are busy with a lot of orders going out because of Christmas.). Finally MODCHIPMAN is not the only company that "TAKES care" of its customers. We do as well. I hope this is sufficient information for you. We are considering not selling "ANY" Xecutor products in the future for we WOULD NOT KNOW WHAT IS FAKE AND WHAT IS NOT FAKE FROM suppliers. If you wish to contact us, please email [email protected]"
This is good news for people who have purchase FAKE Xecuter chips from modchipworld.com. Anyone with these chips should contact [email protected] to request their refunds
and
| QUOTE |
It seems the source of the fake none working chips is xbox-modchips.com. They are currently emailing all their customers that the chips are genuine and there was a programming mistake at the factory and they are working on a fix.
We're just letting you know they are lieing. The factory has not supplied this batch. They were not made by Xecuter. There is no fix. No other dealer has had thee problems only sites that have brought from xbox-modchips.com.
At least one customer of his modchipman.com has had the good grace to recognize that the chips are indeed fake and are offering solutions to their customers - that's the service you should expect - not emails giving excuses and lies.
If you have purchased a fake Xecuter chip - demand your money back and use someone who has a good reputation. We are not prepared to accept the lies that this "business" is spreading and neither should customers who expected to by a genuine Xecuter product.
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Seeing that all the processing is done automatic, your 'friend' must have placed two orders to get double charged.
Yea, and sitting here dealing with nolga, working basically 24 hours straight overnighting (without extra charge i might add) everyones orders to get it to them in time for christmas, i really doubt whom the people it is that "you know" that say he's "shady".
PS - I had a friend of a friend who once knew a guy who said he was a mean person.
Reality defines facts, not supposed suggestions from people whom know someone. the fact is 99.9% of the orders placed get out very quickly from SMT. There are always lose ends, mistakes, and mishaps in every company in this world. One can only strive to do the best he can.
| QUOTE (mobius7 @ Dec 22 2003, 09:55 AM) | Well I feel pretty rotten about their service. Here is why in detail.
11/17/03 I ordered a 2.2 Pro 120G with the Upgraded DVD ($470) With 2nd Day shipping. on
11/20/03 The XBox arrives with a 2.2Lite |
So let me get this straight.
You ordered, and recieved a *premodded xbox* within a turnaround time (total i might add) of 3 days, and you are complaining?
Sure, it was indeed the wrong chip and everyone is willing to admit mistakes. Though all you have to do is request a refund of the difference and bam, problem solved. However, requesting something that doesnt exist, and expecting prompt service is simply not rational.
I would like to remind people of the rules for posting in any WEBSHOP /Rating forum thread..
If you have a legitimate complaint, please post you ORDER Number with the post.
Also.. do not post 3rd party "I know a friend of a friend who's baby-sitter ordered something..."
Read the rules please.
ORDER #: 21325
I just wanted to say that system mods has incredible customer service, at least from what i experienced. I ordered X-Ecuter 2.3 Lite- on 12/9/2003 and it shipped 2 days after by fedex, and fedex ended up loosing my package. So i called up fedex and they said that they thought it was deliverred and had no idea where it was, but they'd ask the driver about it. So after 5 days with no response, I called up system mods customer service. They said that they would ship another one for me (on the 21st no less) to arrive on time by christmas, using fedex overnight, at no extra charge. Thanks again for the quick fix, and keep up the great work.
Order # 22840
I found ordering from SMT easier than LikSang. My Xbox>>USB adapter arrived today, the day before Christmas eve, and I credit it the expedited shipping (FedEx) SMT offers.
Order shipped to australia
took only about 1 week
Exellent turnaround
Very happy with system-mods and would happily by from them again.
ORDER # - 15887
Great site and store got my chip within days in perfect condition. Highly recomended. Will definetly do business with them again!
I just recieve my order and everyting seem OK. Thank you very much! I order the 2.3l the 12 and pay for 2 day shipping but I understand that you should be very busy before Christmas. Very happy with the tracking system and service. Order #22227
To all, Merry Christmas!
Overall satisfied with my order.
I ordered on December 9 with Fedex Ground shipping to Canada. The order was finally shipped on December 22 and they upgraded the shipping to Fedex priority in order to get my chips before Christmas. I ended up receiving my order the day after. Even though there was a big delay in the process, I highly appreciate the fact that they upgraded my shipping at no cost.
Order #21411
I had a few shipping issues with System-Mods for my order. However, their (specifically Nolga) treatment of my situation and sincere desire to actually help me was impecable. Far above any other chip seller. They are completely professional and I would most definitely recommend them. Just check out how Nolga and others deal with issues in this forum and on their site. Any problems I originally had with them are removed and I am astonished at how great they have been. Definitely THE choice for mods.
Order #21622
I've ordered from SMT before no problems. only problem I've had as of late is trying to order 5 more. I called on Friday and he said more 2.3 lites were going into stock on monday, monday came not in stock yet so call ed and he said tuesday. so called on tuesday and they said that they should get them in on tues night. tried last night(tues) and the shopping part of the site was down woke up this morning and none in stock:P
When are those Xecuter2.3B's coming in? I need to order 2-4!
has anyone else had this problem like mine. i ordered an xecuter 2.3 pro like 4 days ago and my order is still pending??
Yeah when are the 2.3b's coming out? Or at least when are they getting them in stock?>
| QUOTE | ssjdave80 Posted on Dec 27 2003, 02:42 AM
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has anyone else had this problem like mine. i ordered an xecuter 2.3 pro like 4 days ago and my order is still pending?? |
We have 2.3b Pro's instock but were all on vacation until Jan the 3rd. Orders will start shipping Jan the 3rd.
As far as Lites and lite+'s go. We placed our order with team xecuter last week and expect them in the First week of January.
Mobius7: Shoot me a pm
ORDER #22362
I received my x2 lite 2.3 plus chip a week ago. I installed it via the usb and had all the pins aligned perfectly. The green and the blue lights lit up fine. Every time I enable the chip I get a FRAG (red/green flashing light). I have re-installed the chip about 3 times and still the saame problem. I think the chip was not flashed with the correct bios. My XBOX is fine because I installed another x2 lite plus 2.2 in it and it works. It has to be the chip. I write them an email a week ago and still have not heard back. I would like to get my money back but they do not reply. I am VERY sorry that I purchased from this place. First they sell me a faulty chip and then they do not reply to me.
| QUOTE | jeb68 Posted on Dec 28 2003, 04:24 PM
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ORDER #22362
I received my x2 lite 2.3 plus chip a week ago. I installed it via the usb and had all the pins aligned perfectly. The green and the blue lights lit up fine. Every time I enable the chip I get a FRAG (red/green flashing light). I have re-installed the chip about 3 times and still the saame problem. I think the chip was not flashed with the correct bios. My XBOX is fine because I installed another x2 lite plus 2.2 in it and it works. It has to be the chip. I write them an email a week ago and still have not heard back. I would like to get my money back but they do not reply. I am VERY sorry that I purchased from this place. First they sell me a faulty chip and then they do not reply to me.
Dear Jeb68, Im sorry you feel this way about us, but if you have read the news on the website we are on vacation currently till Jan 3rd, at that point when we come back what you will need to do is fill out an RMA form on our website and your chip will be replaced or reflashed as necessary, if you have any further questions you can PM me.
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hyperice Posted on Dec 27 2003, 10:53 PM
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Just wondering if anyone can tell me if you can order from systems mods over the holidays...Because i've tried a couple times now, and haven't been able to order my chip.
Don't know if they are closed the ordering for the holidays OR i'm the one with the problems...
thanks
and have a happy new years
Hyperice, you should be able to place the order on an item only if it says it is instock on the left hand side, if the item is not instock and you try to place it in the cart it will pop up with a message saying that it is not possible to order that item at the moment, anything that is instock that your order will not be shipped until Jan 3rd as we are closed until then.
JIMBONE*** The XBox was supposed to be a gift for my kid brother and since I ordered it a month in advance I would have expected it to be in my hands way before Xmas. Now I have to wait till they get back from vacation which means I ordered and paid for my XBox 2 months in advance. Also, last time I checked great customer service is not sought out by PMing Nolga or any one given individual. It's an effort the whole company provides. If it continues like this I will do what you suggested. Thank you for your sympathy, kiddo.
JEB68***They're on vacation till 1/03/04. They will get to your email when they get back probably.
| QUOTE | | We have 2.3b Pro's instock but were all on vacation until Jan the 3rd. Orders will start shipping Jan the 3rd. |
That's my only problem....but at least I know why it's still pending now.
From the look of all the positive feedback I'd say you guys need a vacation anyway.
Order # 23205
i ordered two chips from them on two different orders...both orders were delivered on time ....didnt like the enevelpe packaging (site has it in a box from the pic) but the chips worked out ok with one small problem... one of the switches is not working that well..its only the bios switch itself, its quite loose....wasnt really a problem at first but sometimes the xbox frags like a bad bios image , then your hold it down and it eventually loads the 4979.06 ,,,,also i can only flash one bank ....i know they are out over the holidays and will give them a call jan 3 for a replacement part.... other than that i am happy with the service...will update my experience after my call is made...i know xecuter sent out some spare parts to its resellers , so i dont see it as a problem
bought a X2.3 Lite from http://www.system-mods.com and was pleasantly surprised by the prompt shipment. The chip worked perfectly and I have no complaints. I will definitely order from them again!
Order #21164
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Ordered a modchip and cooling fan, got it real fast! I have ordered from other companies and it took weeks, with SMT, it took days! Keep up the good work!