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Xbox360 Forums => Xbox 360 General Forums => Xbox360 General => Topic started by: Xbox-Scene on March 20, 2009, 12:18:00 PM

Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Xbox-Scene on March 20, 2009, 12:18:00 PM
Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Posted by XanTium | March 20 13:18 EST | News Category: Xbox360
 
From 8bitjoystick on seattlepi.com:
Quote

West Virginian Joystiq.com super blogger and Monte Cristo sandwich fanboy Justin McElroy has authored a series of stunning posts that bring the rising trend of a disturbing Xbox 360 error to light.

The E74 error is caused when the "ANA" image scaler chip fails, overheats or there is serious AV connection problem. The hot air flow from the CPU and GPU goes right over the location of the ANA chip so it might be slowly cooked by normal use.

An Xbox 360 that is suffering an E74 error will have the lower-right quadrant of the Ring of Light flash on the front on the console and a multiple languages error message may display that will read "E74. System Error. Contact Xbox Customer Support." or the screen will simply glitch out and display a feild of video snow.

The more disturbing trend is that this errors seems to be affecting Falcon motherboard based Xbox 360 system. The Falcon system has a cooler 65nm CPU and a hot 90nm GPU. The newer Jasper motherboard has both a 65nm CPU and 65nm GPU and hopefully it won't succumb to either the E74 or RROD but only time will tell.

The E74 Error is the annoying cousin of the RROD since while it is not a direct failure of the CPU. GPU or RAM but it is caused by the high amount of heat eventually damaging the ANA chip causing it to fail. While it is true that the rate of RROD errors are dropping but it might bring other hardware failures to light such as the E74 that we never saw because the spot light was on the RROD.

Microsoft's official statement on the E74 error that they sent to Joystiq.com is:
"E74 is a general hardware error on Xbox 360 indicated by a single red flashing light in the Xbox Ring of Light and an error message visible on the television. This error is unrelated to the three flashing red lights error and there is not a single root cause. We encourage anyone who receives this error to contact Xbox Customer support through www.xbox.com/support or 1-800-4-MY-XBOX. The majority of customers who own Xbox 360 consoles continue to have a terrific experience from their first day, and continue to, day in and day out."

Full Story: seattlepi.com



Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Reaper527 on March 20, 2009, 01:24:00 PM
great  sad.gif my falcon's running strong so far, so hopefully i won't experience anything like that.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Serious Sam on March 20, 2009, 01:25:00 PM
E74 has been happening since launch consoles. It's nothing new. Is it affecting falcons more? I doubt it. I've seen it in all versions of the 360 and I'm sure the Jasper will have the same issues with E74
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: jackflash on March 20, 2009, 01:26:00 PM
"This error is unrelated to the three flashing red lights error and there is not a single root cause"  

All I have to say to that is BO****S,   Ive fixed tons of these errors using exactly the same method as a 3 red ring fix. Maybe not all E74s are caused by the same problem, but a hell of alot are caused by bad solder joints under the VGA Chip.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: spurs2k5 on March 20, 2009, 02:15:00 PM
the sad part is that E74 is only covered for 1yr. So my year is up in 2 months, and if i get another E74, i gotta pay 100 bucks plus shipping. thats just insane and M$ should be ashamed of themselves. They make the end user, pay for their own mistakes.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: wawnord on March 20, 2009, 02:15:00 PM
Have 3 boxes to repair here, 2 Xenons with ROD (0020 and 0102) und one with E74 (falcon) wink.gif
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: AmyGrrl on March 20, 2009, 02:40:00 PM
My XBOX 360 died about 2 weeks ago with E74, it was a falcon as well. I called in to see if it was still under warranty. The women on the phone told me my warranty ran out the day before. I was a little pissed that my XBOX 360 died one day after the warranty was up. She then said I would have to pay $100-150 (depending on if I died the repair order online or over the phone) to get it fixed. I ended up buying a new Arcade instead. I plan to attempt to repair my broken XBOX 360 myself and save some money. It will be nice to have 2 XBOX 360's for when friends come over to play.

I would also like to say I never had a problem with my XBOX 360 at all until that day. I played on it for several hours the night before, then when I attempted to use my XBOX 360 the next day I notice all these graphics glitches in the game. I the restarted my xbox and got E74.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Paperstack.1 on March 20, 2009, 02:44:00 PM
One of my friend's Elite 360 gave an E74 right before the Call of Duty: World at War map pack released. He's so pissed about it because he was REALLY looking forward to buying them.

Now i'm paranoid about my Elite getting that error sooner or later.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: GamerBR on March 20, 2009, 03:00:00 PM
Almost every single Falcon console I've heard failing here was because of the E74.Maybe this problem came to be more known here because as it's hotter here it will fail ealier,which doesn't mean that it won't happen often with the rest of the [colder] world,it will just take more time.

This post has been edited by GamerBR: Mar 20 2009, 10:00 PM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Bjodom on March 20, 2009, 03:02:00 PM
QUOTE(spurs2k5 @ Mar 20 2009, 09:51 PM) View Post

the sad part is that E74 is only covered for 1yr. So my year is up in 2 months, and if i get another E74, i gotta pay 100 bucks plus shipping. thats just insane and M$ should be ashamed of themselves. They make the end user, pay for their own mistakes.

I had that same problem. My 2nd xbox started showing a bunch of glitchy graphics. I restarted,  3 rlod. Restarted again, e74. It was like a 50 50 chance that the 3rlod or e74 would show up. I called and they said 1 rlod isn't covered under 3 years. They said they could fix the 3rlod though. I said fuck it did the xclamp, that only fixed the 3rlod. Still have a broken e74 laying around here somewhere.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: SpikeMage on March 20, 2009, 03:09:00 PM
Is this chip on the top or the bottom of the board? Couldn't we just slap a heat sink on it? Problem solved?

Can anyone post a pic of this ANA chip please?
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Frogman7 on March 20, 2009, 03:32:00 PM
That's the error code that finished off my original xenon, I spent days trying to fix it but gave up awhile back.  I now have an Opus and no problems so far, got it at half the price of my original Xenon.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: option350z on March 20, 2009, 03:36:00 PM
Its on top of the board and many people have put a heat sink on the HANA chip. As far as I know,the ANA chip really seems unaffected but it is still possible. The red square is the Hana Chip.

(IMG:http://i162.photobucket.com/albums/t259/option350z/f_360elitemobm_b1b37ef-1.jpg)
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: frieko on March 20, 2009, 03:46:00 PM
CONFIRMED SOLUTION:

IPB Image
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: XLNC on March 20, 2009, 03:50:00 PM
I had this E74 problem and to the xbox to work I had to over heat the thing and then it would work but the games were heavily glitchy as in loads of artifacts.

I sort of gave up as my xenon had died and tried fixing that for months and then this one died so I just bought another elite, after a month I thought I might as well give the xclamp fix a go, it sorted the problem and it hasn't glitched or done the E74 at all. I only did the GPU as that get very hot, the CPU HS only gets warm so it's really a waste of time doing it.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: damam on March 20, 2009, 04:02:00 PM
I actually added a heat sync to mine a long while ago using an old PIII heat sync.  I cut it to size.  I have no idea if it actually does anything beneficial.  It might even be detrimental given the article above.  But i dont have any issues to date.  I also did the shroud mod as well. . .

(IMG:http://i219.photobucket.com/albums/cc89/damam_photos/f8740ab9-1-1.jpg)

Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Mushy2000 on March 20, 2009, 04:02:00 PM
QUOTE(frieko @ Mar 20 2009, 11:22 PM) *

QFT
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: sunami88 on March 20, 2009, 04:05:00 PM
God damn it MS. If my Live subscription wasn't up till like 2012, and I didn't have some MS fun bucks still, I'd sell this frikkin thing right now.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: SpikeMage on March 20, 2009, 04:08:00 PM
2012  blink.gif
All set for xbox 1080 I guess.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: batman91 on March 20, 2009, 04:09:00 PM
while ive bashed the xbox before for its hardware failures [3 rrods so far :'(] i have to say that the latest one has lasted a solid year, so maybe there is still hope. with any luck everybody learned their lesson and the next gen will have a proper setup from the word go.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: proger on March 20, 2009, 04:27:00 PM
Great, everyone with E74 errors are naturally the quickest to post, so now everyone assumes that everyone is getting E74s.

Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Devedander on March 20, 2009, 04:41:00 PM
QUOTE(Bjodom @ Mar 20 2009, 02:38 PM) View Post

I had that same problem. My 2nd xbox started showing a bunch of glitchy graphics. I restarted,  3 rlod. Restarted again, e74. It was like a 50 50 chance that the 3rlod or e74 would show up. I called and they said 1 rlod isn't covered under 3 years. They said they could fix the 3rlod though. I said fuck it did the xclamp, that only fixed the 3rlod. Still have a broken e74 laying around here somewhere.


So wait... you had a box that was covred by warranty, they offered to fix it for free and instead you busted it open, spent your own time and money to "fix" it and the result was you now have a box that has no wararnty and is still broken?  blink.gif

I remember when I first modded my 360 I did the paper fan shroud thing to seperate the two fans so the CPU and GPU each got one full fan pulling.  I wonder if it would be wise to also use some paper or ducting to shield the ANA chip so the hot air from the chips doesn't just go right over it.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: g8crapachino on March 20, 2009, 05:01:00 PM
Did any of you guys actually read that guys blog?   His chart showing the "rising trend of a disturbing Xbox 360 error" is based on unconfirmable results e-mailed in by a mear 15 people.    

Think and ignore the typical fear and panic mongering of some random blogger.  Considered the number of 360's actually sold,  15 units hardly qualifies as a "rising trend" plus there is no way to determine real failures from the random kid/fanboy/hater with a vendetta.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: justamy on March 20, 2009, 05:03:00 PM
Your first year warranty is with the retailer you are covered by the manufacture for upto five years by law. You just have to prove that its a fault with the product and not that you have mistreated it.  so kick up a big enough stink with m$ and they have to fix or replace it.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Albany on March 20, 2009, 05:05:00 PM
Yep my falcon board died because of the e74 error (6months after I bought the thing).  


Edited by Havok:  Do not mention illegal activities involving retail stores!

This post has been edited by Havok: Mar 23 2009, 08:44 AM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: wmxp on March 20, 2009, 05:08:00 PM
Ugg, the PR spin MS spits out every time a report of failures surfaces just irritates me. It's not a question of IF your 360 is going to die, but WHEN. I've spent a whole mess of money and time fixing mine.

1st 360, bought June 06: RRoD after 7 months or so. Error 0102 GPU failure. Fixed it myself using RBJ's x-clamp method. Arctic Silver 5 upgrade, etc. Died a second time a week later, so I heatgun revived it a second time. Did RBJ's shroud mod, and closed as many air leaks as I could. Bought the XCM high speed air cooler and addon fan. Even with that, it died again. Fixed clamps again, lasted a while died again. Screw it, time to buy another box.

2nd 360, bought around April 07: X-clamped replaced it as soon as it came in the door. (I didn't want to deal with Microsoft. I had friends send their box in, and get it back 2 months later! Or even the wrong one!) Did all the extra cooling mods...was running peachy. Then.....Error 74. Nothing I could do to fix it. Argh!

3rd 360, bought Oct 07: This unit had the new GPU heatsink. Didn't touch the x-clamps this time. Stuck the XCM cooler in, and then ran it with the lid off allowing ample airflow in but not exactily pretty. When the LianLi XB01 came out, jumped on it right away. Is now installed in that case, with a 12volt mod applied to the 120mm fan. Super quiet, and super cool. Convinced all my friends to invest in that case, and we've all been running them awhile with no problems. At least should you be forced to buy a new 360 now, you only need buy a $200 dollar arcade, and your XBLA content can finally be transferred with that website tool. Labours of love I guess. *sigh*

This post has been edited by wmxp: Mar 21 2009, 12:09 AM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: leorimolo on March 20, 2009, 05:11:00 PM
I had a falcon with this, I Xclamped it and now it works fine.

So yeah this can be a GPU error, not only an ana error
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: kingatrock on March 20, 2009, 05:15:00 PM
My 3rd xbox 360, bought in Jan 08, died in June from this bs. So tired of M$'s FAIL trying to save money on faulty design.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: JBmtk on March 20, 2009, 05:39:00 PM
QUOTE(damam @ Mar 20 2009, 04:38 PM) *

I actually added a heat sync to mine a long while ago using an old PIII heat sync.  I cut it to size.  I have no idea if it actually does anything beneficial.  It might even be detrimental given the article above.  But i dont have any issues to date.  I also did the shroud mod as well. . .

(IMG:http://i219.photobucket.com/albums/cc89/damam_photos/f8740ab9-1-1.jpg)


you might want to be careful doing that...I did that to mine as well and mine eventually got E74. I also read that it could do more harm than good in the case of the heat sink.

Also, if you actually read the joystick article, the graph is almost laughable. Their survey is only a handful of 360 users and their graph makes this look very misleading. I would take this with a grain of salt. NO solid evidence here..... We already know that the 360 has inherent problems with it, making it a hard choice to buy. Anyone denying this is simply a M$ fan boy (why would you be one in the first place?). Best thing to do is to get the Jasper motherboard and if you do have a later version, use a lot of fans!

This post has been edited by JBmtk: Mar 21 2009, 12:44 AM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: fahrenheit on March 20, 2009, 05:39:00 PM
Annecdotally, the E74 error does seem to be becoming more common and when I think about what might have a bearing on an increase in cases, the one thing that sticks in my mind is the revised GPU heatsink.

The additional heatsink seemed to arrive at the perfect time to coincide with this error.
Perhaps we are seeing new stresses on the BGA/motherboard that is causing failure in the region between the GPU and the ANA/HANA chip due to the imbalance that a floating heatpipe could cause?

I certainly haven't tested it myself and have no idea if there is any merit to that, but I'm just throwing it out there for the sake of discussion.

This post has been edited by fahrenheit: Mar 21 2009, 12:40 AM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: elocin671 on March 20, 2009, 05:41:00 PM
I had a Halo edition that got a e74. Well, it was 75% e74 and around 25% of the time it would 3ROD.
The warranty was expired. Called microsoft and told them it was 3ROD. I "trouble shot" with the CSR.
"Yes mam, the light on the power brick is green, and the lights are flashing red"  (IMG:style_emoticons/default/jester.gif)
And I made sure she could hear me turn the shyt on. So I wasnt lying, cause it would RROD sometimes...

This post has been edited by elocin671: Mar 21 2009, 12:42 AM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: tabsaid on March 20, 2009, 05:43:00 PM
E74 on v1.0 Xenon console bought Dec 06, E74 Dec 07.  Falcon acquired Dec 07, RROD Dec 08.  I never ran either console longer then 2hrs.  Always real careful since I knew all about the crap design.  Gotta say the Falcon only lasting a yr surprised me though.  I always run at 1080P.  Curious how many people get E74 that use SD.  Less stress on the scaler chip might make a difference.

-  I'm glad this is finally making some headlines.  The next wave is going to be DVD drives with shot laser.  2 of my friends (no custom firmware) already got that one.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: spinr34 on March 20, 2009, 05:44:00 PM
QUOTE(wmxp @ Mar 20 2009, 03:44 PM) View Post

Ugg, the PR spin MS spits out every time a report of failures surfaces just irritates me. It's not a question of IF your 360 is going to die, but WHEN. I've spent a whole mess of money and time fixing mine.

1st 360, bought June 06: RRoD after 7 months or so. Error 0102 GPU failure. Fixed it myself using RBJ's x-clamp method. Arctic Silver 5 upgrade, etc. Died a second time a week later, so I heatgun revived it a second time. Did RBJ's shroud mod, and closed as many air leaks as I could. Bought the XCM high speed air cooler and addon fan. Even with that, it died again. Fixed clamps again, lasted a while died again. Screw it, time to buy another box.

2nd 360, bought around April 07: X-clamped replaced it as soon as it came in the door. (I didn't want to deal with Microsoft. I had friends send their box in, and get it back 2 months later! Or even the wrong one!) Did all the extra cooling mods...was running peachy. Then.....Error 74. Nothing I could do to fix it. Argh!

3rd 360, bought Oct 07: This unit had the new GPU heatsink. Didn't touch the x-clamps this time. Stuck the XCM cooler in, and then ran it with the lid off allowing ample airflow in but not exactily pretty. When the LianLi XB01 came out, jumped on it right away. Is now installed in that case, with a 12volt mod applied to the 120mm fan. Super quiet, and super cool. Convinced all my friends to invest in that case, and we've all been running them awhile with no problems. At least should you be forced to buy a new 360 now, you only need buy a $200 dollar arcade, and your XBLA content can finally be transferred with that website tool. Labours of love I guess. *sigh*


it seems like a lot of the money you spent fixing your 360 was buying new ones because you decided to void the warranty right when you got it. at least for #'s 2 & 3. why would you void it to soon?

QUOTE(tabsaid @ Mar 20 2009, 04:19 PM) View Post

E74 on v1.0 Xenon console bought Dec 06, E74 Dec 07.  Falcon acquired Dec 07, RROD Dec 08.  I never ran either console longer then 2hrs.  Always real careful since I knew all about the crap design.


i never understood why people limit their playing time because of fear the console might break. why not just play as much as you want and if it breaks, it does. if not, then continue having fun instead of being all paranoid.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: warbeast on March 20, 2009, 06:17:00 PM
if e74 due to ANA is more common then 3rrod in falcons its probley because the 65mm gpu helps avoid a main 3rrod so shows this up more

i guess all older models would of died of this if they didnt already die from 3rrod to start with

but its the same as the no video error all fixable with xclamp
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Bjodom on March 20, 2009, 06:29:00 PM
QUOTE(Devedander @ Mar 21 2009, 12:17 AM) View Post

So wait... you had a box that was covred by warranty, they offered to fix it for free and instead you busted it open, spent your own time and money to "fix" it and the result was you now have a box that has no wararnty and is still broken?  blink.gif

I remember when I first modded my 360 I did the paper fan shroud thing to seperate the two fans so the CPU and GPU each got one full fan pulling.  I wonder if it would be wise to also use some paper or ducting to shield the ANA chip so the hot air from the chips doesn't just go right over it.

Focus. The 1 year warranty was up. The extended 3 year warranty is only for 3rlod. So I had it for 1+ year with 1 red light, they would not fix that unless I payed. They would fix the 3rlod, but won't touch the 1 rlod error.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: BrooksyX on March 20, 2009, 06:33:00 PM
I got e74 yesterday. I sent it off to M$ for repair today. I am so sick of this trash. This is my 4th 360 ive been on. When M$ sends me back my 360 i am just gonna try and sell it. Right now I am gonna sell all my games and accessories. So sick of this crappy xbox 360 junk. Ive moved on to PC gaming and i think ill stick to it. Can't beat the prices on steam.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Bjodom on March 20, 2009, 06:38:00 PM
asdf

This post has been edited by Bjodom: Mar 21 2009, 01:39 AM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: jimbobjim on March 20, 2009, 06:51:00 PM
E74 and the ROD are pretty much the same fault. Microshaft have likely just changed the way consoles show errors so they don't have to honour the three year warranty.

I've fixed many e74's with the usual xclamp replacement... this is proof it has nothing to do with hana/ana.

I'm seriously beggining to believe that the whole ROD issue is just a huge marketing ploy. Think about it, how many consoles have you bought?
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: wlintek on March 20, 2009, 07:10:00 PM
noticed e74 not soon the falcon was released. in fact, most of the xenon board were e74 then 3rrod. x-clamp fixes both boards temporally. so the problem is actually the same. the actual ANA chip is not the problem but the GPU is. it's overheating causing BGA chip solder balls cracking. extended heatsink and 65nm CPU reduced a lot of heat but still not enough due to this crapy design in the first place. jasper most likely will be fine.

never believe what ms says to public when they face problems !
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Sillyboy18 on March 20, 2009, 07:19:00 PM
I had a couple xbox I fix becuase of this error e74.  This is a great diy fix have to xbox that I fix with it.


My personal xbox I fixed like that for 2 months then I go the 3rrod I just didn't think my falcon board could get that.  I found out that the fan stop working and it was over heading.  So added external fan.  I also replace the xclamp.

http://www.youtube.c...feature=related

or

http://www.llamma.co...x-clamp_fix.htm

My box has been do great and haven't had any trouble.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: sk8er31287 on March 20, 2009, 07:29:00 PM
I bought my first Xbox 360(Falcon Version) on November 2007 and about a month ago it gave me the E74. I've tried the infamous penny trick but that has been to no avail. I'm going to replace the xclamp in a few days here to see if I can fix it myself. I'll post an update to see if it helps. Q_Q
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Shonk on March 20, 2009, 07:43:00 PM
Why do people persist in saying its the hana

its the links on the gpu to hana

exactly the same as rrod just not as bad


has nothing at all to do with hana overheating

its the gpu!!!

i have fixed about 15 for friends

and i dont go anywhere near hana

This post has been edited by Shonk: Mar 21 2009, 02:46 AM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: XLNC on March 20, 2009, 08:03:00 PM
It's definitely the GPU at fault hear affecting the hana chip, the falcons have a lot less chance of 3rrod, I know this because I tried the baking method which I know is bad now but that never caused a 3rrod only 2 lights and shut down.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: mario1tracker on March 20, 2009, 08:10:00 PM
QUOTE(spinr34 @ Mar 21 2009, 02:20 AM) View Post

it seems like a lot of the money you spent fixing your 360 was buying new ones because you decided to void the warranty right when you got it. at least for #'s 2 & 3. why would you void it to soon?
i never understood why people limit their playing time because of fear the console might break. why not just play as much as you want and if it breaks, it does. if not, then continue having fun instead of being all paranoid.

Yup you're totally right... i keep my console VERTICAL next to my tv so there's little space and i still play 6h+ as soon as i find a good game to download ..

This is my new xbox (i have an elite too) it HAD 2 years warranty but i opened it and flashed it... it's 1 month and 5 days old i think  huh.gif
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: STICKY_BUD on March 20, 2009, 08:19:00 PM
i did not read all the posts, but somebody needs to figure out that there are no ANA chips on the falcon mobo's. ANA chips are on xenon and opu only i think...



Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: troyBORG on March 20, 2009, 08:25:00 PM
Thats why I have the Innercool TS on my Falcon.  It keeps it cool, doesn't void the warnity, and when I turn the system off it keeps running to cool it to the proper temperature.

Also I have my 360 in the basement (along with my desktop and laptop) so it is nice and cool.

QUOTE(tabsaid @ Mar 20 2009, 07:19 PM) *

Curious how many people get E74 that use SD.  Less stress on the scaler chip might make a difference.


I wonder if that is why my friend who only has a SDTV was able to go almost 2yrs where as mine running in 1080i would die every 6months or so.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: xboxjason on March 20, 2009, 08:42:00 PM
QUOTE(frieko @ Mar 20 2009, 11:22 PM) *

Great solution! Just make sure to use a separate power source rather than the Xbox 360's fan port, otherwise you may be banned from xbox live. (IMG:style_emoticons/default/tongue.gif)

This post has been edited by xboxjason: Mar 21 2009, 03:43 AM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: HotKnife420 on March 20, 2009, 10:12:00 PM
QUOTE(leorimolo @ Mar 21 2009, 12:47 AM) View Post

I had a falcon with this, I Xclamped it and now it works fine.

So yeah this can be a GPU error, not only an ana error


 You may have reflown the scaler chip when you reflowed the GPU. E74 was covered under the "heat gun fix" back when it first surfaced. Rest assured that those x-clamps have nothing to do with your scaler, and the e74 can (and probably will) return.

 I've serviced plenty of RRoD consoles in my area, and the falcon boards are usually what pops up with an e74. The most effective solution I've done is to heatgun/reflow the board like normal (be sure to cover the area around the chip for better results, of course), adding a heatsink to it, and making the fan run at a constant 12 volts. Still not 100%, but most of my people are still running their consoles since the fix, so it's close, I guess.

QUOTE(troyBORG @ Mar 21 2009, 04:01 AM) View Post

I wonder if that is why my friend who only has a SDTV was able to go almost 2yrs where as mine running in 1080i would die every 6months or so.


 Can't say it is, as most of the ones I've serviced for e74 were being used on SDTVs, as well. Some of them were using component connections, though it was only outputting 480p.

 Let's not forget that the "vast majority of consumers are enjoying their xbox 360"... until eventually every 360 starts going belly up and then congress will pass a Xbox 360 bailout. tongue.gif
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: wmxp on March 20, 2009, 11:10:00 PM
QUOTE(spinr34 @ Mar 20 2009, 04:20 PM) *

it seems like a lot of the money you spent fixing your 360 was buying new ones because you decided to void the warranty right when you got it. at least for #'s 2 & 3. why would you void it to soon?
i never understood why people limit their playing time because of fear the console might break. why not just play as much as you want and if it breaks, it does. if not, then continue having fun instead of being all paranoid.


When I got my first console, Microsoft still only had the 3 month policy. My warranty was long gone. But as I said, I had several friends with 360 who had insane wait times on return consoles, and they only die again anyways! Microsoft can't change the fundamental problem with the console, because it would result in lawsuits. Essentially an admission of guilt. The x-clamp design stays, and poor cooling only gets band-aid fixes. They have made minor changes over the years, such as adding epoxy to the chip corners, reducing the standoff height underneath the motherboard, extending the GPU heat sink with the heat pipe offshoot. Just as the Seattle PI article says, failures with the 360 are a "rite of passage." I went into it fully expecting it to fail. I would much rather solve the problem on my own time. I just got unlucky the second time around. Third time the charm.


QUOTE(jimbobjim @ Mar 20 2009, 05:27 PM) *

E74 and the ROD are pretty much the same fault. Microshaft have likely just changed the way consoles show errors so they don't have to honour the three year warranty.

I've fixed many e74's with the usual xclamp replacement... this is proof it has nothing to do with hana/ana.

I'm seriously beggining to believe that the whole ROD issue is just a huge marketing ploy. Think about it, how many consoles have you bought?


Wrong and wrong. It IS the ANA/HANA encoding chip, it's just relating to motherboard stress/flexing that we all know of and loath. By replacing the x-clamps, you're simply changing the stress on the motherboard, and inadvertently repairing the E74 error in the process. There's a whole mess of videos around showing people just "pushing" on the scaling chip and getting their E74 box to boot again. I wasn't so lucking with mine, as no amount of tinkering would fix it.

As for your "marketing ploy" theory, uhh....no. The failure rate fiasco costs Microsoft billions of dollars. Not to mention hurting their brand name badly. I'm amazed that actually got through this as well as they did. The three year warranty was essentially the greatest public outcry cover up. Another thing you forget, Microsoft do not make ANY money selling the console itself. Neither does Sony with the PS3. It's common practice for companies to subsidize the initial hardware, with the goal being to re-coop the cost on accessories and software. MS LOSE money everytime they sell an Xbox 360, not the other way around.


Forgot to mention, I added passive heatsinks to all extra chips also. Ram, HANA, etc.
http://www.sidewindercomputers.com/enbmfocobgar.html
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: ssj4android on March 21, 2009, 12:26:00 AM
My brother's Xenon died from E74, followed by my much newer Falcon dying from the RRoD. Mine had dropped while it was on a few months ago and I found a stripped heatsink screw when I opened it, I'm thinking that might've had something to do with it.

This post has been edited by ssj4android: Mar 21 2009, 07:38 AM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Meethatguy on March 21, 2009, 02:35:00 AM
I bought a 360 off craigslist from some spoiled brat kid for $25 with the E74 error.  $5.14 worth of hardware and 30 min later... its still sitting under my bedroom tv used everynight for 4 months.
Its an easy fix if you have patience
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Zheez on March 21, 2009, 06:53:00 AM
QUOTE(STICKY_BUD @ Mar 21 2009, 02:55 AM) *

i did not read all the posts, but somebody needs to figure out that there are no ANA chips on the falcon mobo's. ANA chips are on xenon and opu only i think...


Xenon has the ANA and Zephyr, Falcon, Opus and Jasper all have the HANA.  Despite Opus having no HDMI output, it still has the HANA chip.  It's quite obvious that when people refer to the ANA or HANA they mean the scaler chip, regardless of which board has exactly which variant.

As others are saying, in my experience the problem is not with the ANA/HANA directly, but with the GPU area where connections go to the ANA/HANA.  It has the same effect as if the ANA/HANA was faulty because the solder joints are broken at the GPU side.

This post has been edited by Zheez: Mar 21 2009, 01:54 PM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: majorbrute on March 21, 2009, 06:54:00 AM
QUOTE(g8crapachino @ Mar 20 2009, 03:37 PM) View Post

Did any of you guys actually read that guys blog?   His chart showing the "rising trend of a disturbing Xbox 360 error" is based on unconfirmable results e-mailed in by a mear 15 people.    

Think and ignore the typical fear and panic mongering of some random blogger.  Considered the number of 360's actually sold,  15 units hardly qualifies as a "rising trend" plus there is no way to determine real failures from the random kid/fanboy/hater with a vendetta.


QFT. Wtf kind of idiots can even spend the time arguing on the blog about the 360 when the whole article is just complete fail. Hell, all 15 of those e-mails could have been from the same person. His sample size could be increasing over time because other sites are posting his article thus increasing readership which would naturally increase the responses he gets. Too bad he hasn't a fucking clue how big his sample pool is to adjust the numbers properly into percentages. Then we got the fact that M$ doesn't openly publish what their error codes mean so no one has a definite idea what the fuck is going on when the red lights come on.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: jimbobjim on March 21, 2009, 07:16:00 AM
QUOTE(wmxp @ Mar 21 2009, 05:46 AM) View Post

When I got my first console, Microsoft still only had the 3 month policy. My warranty was long gone. But as I said, I had several friends with 360 who had insane wait times on return consoles, and they only die again anyways! Microsoft can't change the fundamental problem with the console, because it would result in lawsuits. Essentially an admission of guilt. The x-clamp design stays, and poor cooling only gets band-aid fixes. They have made minor changes over the years, such as adding epoxy to the chip corners, reducing the standoff height underneath the motherboard, extending the GPU heat sink with the heat pipe offshoot. Just as the Seattle PI article says, failures with the 360 are a "rite of passage." I went into it fully expecting it to fail. I would much rather solve the problem on my own time. I just got unlucky the second time around. Third time the charm.
Wrong and wrong. It IS the ANA/HANA encoding chip, it's just relating to motherboard stress/flexing that we all know of and loath. By replacing the x-clamps, you're simply changing the stress on the motherboard, and inadvertently repairing the E74 error in the process. There's a whole mess of videos around showing people just "pushing" on the scaling chip and getting their E74 box to boot again. I wasn't so lucking with mine, as no amount of tinkering would fix it.

As for your "marketing ploy" theory, uhh....no. The failure rate fiasco costs Microsoft billions of dollars. Not to mention hurting their brand name badly. I'm amazed that actually got through this as well as they did. The three year warranty was essentially the greatest public outcry cover up. Another thing you forget, Microsoft do not make ANY money selling the console itself. Neither does Sony with the PS3. It's common practice for companies to subsidize the initial hardware, with the goal being to re-coop the cost on accessories and software. MS LOSE money everytime they sell an Xbox 360, not the other way around.
Forgot to mention, I added passive heatsinks to all extra chips also. Ram, HANA, etc.
http://www.sidewinde...bmfocobgar.html


I don't care what you say, imo e74 IS! GPU related. I've fixed many consoles using many different methods, some of these involve putting the stock sinks and clips back on... hence no pressure change. I find it hard to believe that I have inadvertantly fixed all these machines by mistake. 99% of the 360's problems lie with the GPU, it just manifests in different ways, depending on what connections are broken.

Yes Microsoft have spent a lot of money and lost their good rep. I was not saying that they intentionally made a broken console. I was saying that they are probably receiving that many ROD units, they might have changed the way they show errors. This is why ROD is down, whilst E74 is up.

It's juat a theory though, and I was very drunk last night biggrin.gif
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Foe-hammer on March 21, 2009, 08:13:00 AM
The majority of customers who own Xbox 360 consoles continue to have a terrific experience from their first day, and continue to, day in and day out."

Statements like these really piss me off.  It's a slap in the face to all the many who have had to go through this BS.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Devedander on March 21, 2009, 11:31:00 AM
QUOTE(Bjodom @ Mar 20 2009, 06:05 PM) *

Focus. The 1 year warranty was up. The extended 3 year warranty is only for 3rlod. So I had it for 1+ year with 1 red light, they would not fix that unless I payed. They would fix the 3rlod, but won't touch the 1 rlod error.


I see, would have just sent it in as a RROD and not even mentioned the e74 and let MS swap it out for a working one.

This post has been edited by Devedander: Mar 21 2009, 06:32 PM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: gruntparty on March 21, 2009, 12:08:00 PM
i did have E74 on a broken xbox i bought, BUT after fixing it, it only worked for 1 week, then (now) i have graphics problems when trying to play games and the NXE dashboard doesnt display properly

Any suggestions?
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: CyberSniper on March 21, 2009, 12:55:00 PM
My ANA chip was busted but I never got the E74. Instead, I constantly lost colors in my games and the screen would become a greenish or purple-ish tint. I ended up having to use a stack of coins stuck together to hold the ANA chip in placing the stack of coins between the DVD-drive and ANA chip and then tightening the screws holding down the DVD-drive and in turn putting pressure onto the ANA chip. However, this resulted in weird color banding problems but this is way better than not having proper colors. I found that this also somehow increases my HDD load times/360 startup time and the Guide button would sometimes hang the 360 when it tries to load the menu. I'm sure my ANA chip has some problems with the silver legs since a few are rusted, but I'm too lazy to try soldering the little legs back in place.  tongue.gif
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: amoeller on March 21, 2009, 03:18:00 PM
Its interesting on how doing the x clamp replacement and heating up the motherboard can fix both the RROD and E74 errors if done right. I think previous posts are right when you re distribute the forces on the board by getting rid of the x clamps and also can realign the HANA/ANA chip connections. I also found something else interesting. By adding a 0.021 inch thick shim (I used a square piece of sheet metal with Arctic Silver) seems to also prevent RROD and E74 problems from coming back. My guess on why this works is now the GPU has better pressure to prevent connections from failing.

Just my two cents.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: AspieGamer on March 21, 2009, 03:48:00 PM
I actually saw this on a shop demo XBOX 360, the ones that are meant to encourage you to buy one... Found it funny... Wonder if I have the photo I took saved anywhere...
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: pricemeista33 on March 21, 2009, 05:14:00 PM
I have finally found the cure for the E74 error. I had this error many many times and conducted several tests to sniff out the REAL problem. As I started to wonder about heat and the HANA/ ANA chip sitting right in the path of all the heat being removed; this is when I knew for sure it was a HEAT problem. I replaced my old M$ CPU heatsink with a larger one and I haven't had the problem since (3months and still no E74). I got tired of doing the heat-gun thing as it did work, but only temporarily(2-3 weeks). This is when I really started to believe that it definitely was a heat issue. The heatsink that I used to replace the CPUs old sink is quite a charm and really pulls majority of the heat off of the chip and mobo. A hardware failure will occur if any of the components suffer from too much heat; therefore making it impossible to maintain flawless graphics and a properly working chip in the first place. I mention graphics as there was a "tell" when the chip was about to go out from heat exhaustion. This "tell" was that the graphics would start to look like artifacts and many white glitches all over the screen. As I performed the heat-gun trick the console would have smooth graphics and after a certain amount of days or weeks; the glitches would start to show up and that's when I knew it would only be a matter of time now for the chip to quit on me. I am sure that this is a perma-fix for the drastic E74 error. Now tell Microsoft to give me my $7.5 million dollars for providing them with the solution to their screw up.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Bjodom on March 21, 2009, 07:39:00 PM
QUOTE(Devedander @ Mar 21 2009, 07:07 PM) *

I see, would have just sent it in as a RROD and not even mentioned the e74 and let MS swap it out for a working one.

True. Good point. Forgot they sometimes send you a different one. Oh well.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: m82a1 on March 21, 2009, 08:09:00 PM
hahah omg, and so many people were waiting for the falcons, and it turns out it has this error in it. nice one lmao
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: mr2000jp on March 21, 2009, 11:30:00 PM
QUOTE(Serious Sam @ Mar 20 2009, 10:01 PM) *

E74 has been happening since launch consoles. It's nothing new. Is it affecting falcons more? I doubt it. I've seen it in all versions of the 360 and I'm sure the Jasper will have the same issues with E74

yes you are right , ive been fixing 360 for ages now and i did experience a lot of e74 ,mostly its because of the bad solder under the gpu as well known of the old board , and fixing it with the same methods used to fix all the other errors , that all comes from the same place , the gpu ,
ill be posting a full explanation document soon  of the error and the causes
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Jinkz on March 22, 2009, 12:13:00 PM
I get the same problem, flashing red light in the lower right hand corner, but it says ERROR 68... go fig?
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: SphtKr76 on March 22, 2009, 11:47:00 AM
QUOTE(Jinkz @ Mar 22 2009, 12:13 PM) View Post

I get the same problem, flashing red light in the lower right hand corner, but it says ERROR 68... go fig?

E68 is a HDD error.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: adam8675309 on March 22, 2009, 12:31:00 PM
I just got the E74 yesterday and I heated my console up for about 5 minutes by blocking the vents. Then I reset it and presto it worked. How long will this last? I'm sad because I thought my xbox was one of those lucky ones that just won't die. Looks like I'm in for it soon. I've got one that was manufactured july 26th 2006. It has the toshiba/samsung dvd drive. I've played it for countless hours and have never had a problem until yesterday.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Vauxfan on March 22, 2009, 05:18:00 PM
QUOTE(SphtKr76 @ Mar 22 2009, 08:23 PM) View Post

E68 is a HDD error.


Yeah, it could also be a dodgy connection for the HDD, I had opened my HDD case to test a 20GB hdd and my connector was tight afterwards. I kept getting E68. I opened it and made it loose again like it was before and now its fine.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: pricemeista33 on March 22, 2009, 08:36:00 PM
QUOTE(adam8675309 @ Mar 22 2009, 07:31 PM) View Post

I just got the E74 yesterday and I heated my console up for about 5 minutes by blocking the vents. Then I reset it and presto it worked. How long will this last? I'm sad because I thought my xbox was one of those lucky ones that just won't die. Looks like I'm in for it soon. I've got one that was manufactured july 26th 2006. It has the toshiba/samsung dvd drive. I've played it for countless hours and have never had a problem until yesterday.


If I were you adam, I'd stay away from the old towel, vent blocking trick as this will heat up unnecessary components on the mobo. You are really taking a big chance in doing that to your console dude. Just try replacing your CPU HEATSINK to a larger one and notice the difference. I have recovered from E74 by doing that and haven't had an E74 since about 3-4 weeks now. A larger heatsink on the CPU will vent off majority of the excess heat near the GPU as well. If it were possible to replace the GPUs heatsink with a larger one, that would most definitely be ideal. Since the DVD Rom slams right on top of it there's really not much you can do to vent off most of its heat. I tell you what; my larger heatsink really keeps the board cooler while preventing overheating of that ANA/ HANA chip.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: devildog69 on March 23, 2009, 05:31:00 AM
Got my 360 as a gift from my girlfriend in 07 put a tailmoon fan right in (yeah I voided my warranty because I feel that I should not have to send my crap xbox to m$ so they can send me a different crap xbox).  It lasted 2 years before it got the E74. I did the xclamp fix and it turned into a 3RROD after I tested it. So then I did the heatgun "fix" or "trick" whatever you want to call it, but it worked. About a month and a half later I have the E74 again. I think im going to buy the Lian Li case and do some other little mods because I really dont wanna open my box every six weeks.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: aswilbourn on March 23, 2009, 07:55:00 AM
On my 5th f*ckin xbox now! Thought with the Jasper board now out my days of ringing Microsoft Customer services were over! However my new xbox is a Jasper and Ive had this error come up twice now. It happens when you first turn on the console. I cleared it by simply power cycling the xbox but I got a feeling this is gonna become more regular until it eventually f*cks up completely.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Chickan on March 23, 2009, 11:57:00 AM
E74's are quite popular, look at all the falcon's on ebay you can buy with 1RROD.  I've purchased several and heat gunning them seems to work temporarily, but is not a permanent solution.  I had one customers 360 Falcon go back to E74 after only a week, despite having an extra fan on the GPU heatpipe and the main fans at 9v.  No way GPU heat was an issue with that much cooling, but it could have been heat over the HANA chip.

When MS when to the HANA instead of ANA chip, they also changed how it is soldered into the board.  I can't help but think that might have led to an increase in the E74 errors.

Finally, remember how the mounting points for the motherboard are off?  The two in the middle (the round nubs on the metal gril) are higher than the rest of them.  The one in the back is especially bad, and it is very near the HANA chip.  This causes the MB to flex badly, and is why once you screw in the rear screws for the power side you have to force the AV connector side down to get the screws in.   I hammer those two points down a bit, and now it rests in there nicely.

All told, I don't believe it is as bad as the 3RROD, but it is certainly a problem with heat, whether affecting the connections between GPU and HANA, or the HANA connections to the motherboard, or may even be both.  I know one thing though, I'm staying away from 1RROD consoles from ebay smile.gif
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: tbb033 on March 23, 2009, 05:03:00 PM
QUOTE(aswilbourn @ Mar 23 2009, 08:55 AM) *

On my 5th f*ckin xbox now!


Fool me once, shame on MS. Fool me twice, shame on me. Fool me 5 times, give up already!
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: sk8er31287 on March 24, 2009, 03:27:00 AM
O.K. So here's an update from my previous post. I have done the xclamp replacement and ,sure enough, my Xbox360( Falcon Version) that got E74 a month ago is now fixed!!!
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: wyldstallions on March 24, 2009, 04:33:00 AM
Well if your in Europe then it should be possible to get this by MS up to 2 years, under Directive 1999/44/EC

A More easy to understand version

Thus I'd say with some argument that you should be able to get any/all hardware failures covered for at least 2 years.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Exobex on March 24, 2009, 04:36:00 PM
QUOTE(wyldstallions @ Mar 24 2009, 11:09 AM) View Post

Well if your in Europe then it should be possible to get this by MS up to 2 years, under Directive 1999/44/EC

A More easy to understand version

Thus I'd say with some argument that you should be able to get any/all hardware failures covered for at least 2 years.

In the UK the Sale of Goods Act comes into play for 6 years (5 years from time of discovery in Scotland).  Some more discussion about the pros and cons of this act here and a consumer fact sheet here.  You're probably looking at a Small Claims Court battle, though Consumer Direct (see bottom of factsheet) would know better than anyone on here and could dispense proper advice.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: FalconX07 on March 24, 2009, 08:38:00 PM
I got this at first on my falcon then it wouldn't turn on now Error code 0031!!
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: wyldstallions on March 25, 2009, 03:48:00 AM
You could go to a small claims court, its costs about £50 to bring a case. A representative from Microsoft would also have to show up to defend their case, if not then you win by default and get your claim plus expenses. Thus you could claim for a full refund or replacement.

I would guess though if you called up customer support and said I'm taking you to court please give me the address of where to send the paperwork/claim then wouldn't be surprised if they suddenly came to an arrangement.

Microsoft will want to avoid any court or class action suits as if they loose its sets the presedent.

Its a shame the thing is so inherently defective, if your lucky enough to have one work for any length of time what with rrod's, e74's hard drive and dvd drive failures then its likely to scratch and gouge chunks out of your games anyway.

Maybe thats why its called a 360 because you keep going round in circles with customer support.


Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: carniver on March 25, 2009, 12:25:00 PM
QUOTE(wyldstallions @ Mar 25 2009, 04:32 AM) View Post

Maybe thats why its called a 360 because you keep going round in circles with customer support.

LOL good one
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Collymilad on March 31, 2009, 08:35:00 AM
Well my falcon died on Thursday due to E74.

That's the same thing that happened to my first one (this was my 3rd), lines down the screen, shut down then reboot to E74 error.

Unbelievable, this one was only 4 months old.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: LordArgos on March 31, 2009, 06:42:00 PM
Last week got the error E74 on my second xbox, falcon chip, and it was 1 year old. I've tried x-clamp fix, but it fixes the damage for like an hour and then the chip reheats and got the error again. Every time i try, the same one hour and the error.

I'm thinking buying a jasper but don't know if the errors will keep coming, mostly because of the heat and i leave in Central America, first almost always it seems we are in summer, and second, i can't send my xbox to microsoft for warranty cause just the shipping alone cost like $110.

I was looking for some way to prevent it and found out a water cooling solution, it is pricey like $180 - $280, just for the equipment but i think it's cheaper than buying 2 o 3 more xbox. It seems that the water cools down both gpu and cpu enough to prevent them from heat up. You have to make several mods to your xbox to let the hose in and removing you heatsinks for the new water cooler sink. And it has his own electrical output.

Tell me what you think, i'll let you the link of the page that sells one of the water cooling solutions.

http://www.koolance....?product_id=328
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: canus on April 04, 2009, 11:48:00 AM
I too have received the Error message. I called to get it repaired and they wanted the $100 so I politely canceled xbox live and am not dealing with the company in terms of console's again until their product has been out for about a year. This is the second console in less then two year period from the first failure return and I believe its just not right. Some companies need to be held accountable for their bad decisions to not test their products before putting it into the market. If they offer it for free in the future then I'll give MS my business. Until then they lost my yearly xbox live plus future games and accessories profit from me.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: chatterx on April 04, 2009, 01:38:00 PM
QUOTE(Devedander @ Mar 21 2009, 01:07 PM) View Post

I see, would have just sent it in as a RROD and not even mentioned the e74 and let MS swap it out for a working one.



thats what I did. I bought a xbox off of ebay with a severely messed up dvd drive, and it had the 3 red lights, console was about 2 years old. called MS up and got a coffin sent to me and they sent me a unit that is only 5 months old laugh.gif
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: aahornet on April 09, 2009, 10:04:00 AM
I received the E 74 error 2 nights ago.
My XBox hasn't turned back on since.
I was playing COD4: MW when the screen started showing green interference lines.
I shut down the game and restarted the system, only to receive the E74 error screen.

Everything I am reading says I am SOL since my 1 yr warranty expired in December.

Everyone needs to inform MS if they received this error and see if they will roll it under the RROD extended 3 yr plan if enough people experience the issue!!
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: XBOXIZGOOD on April 09, 2009, 03:50:00 PM
I know the article says the Falcon models are affected, but WHICH version? The one with the RAM on the bottom of the board, or the cooler running v2 Falcon boards with them on top? I've got the latter, and I've been using the Intec Turbo Cooler on it since I've had it and zero problems so far. I know the v2 Falcon I have runs noticeably cooler than the original Falcons for sure.
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: aahornet on April 14, 2009, 03:35:00 PM
In case anyone checks this thread,
Microsoft announced today they will cover E74 errors under the extended 3yr warranty!

I'm pretty glad I didn't try to fix this myself last week and fuck my warranty (IMG:style_emoticons/default/smile.gif)

XBox Support Page Detailing Extension of Warranty to include E74 errors
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: Chancer on April 15, 2009, 08:37:00 AM
Good on MS for doing the right thing now as regards this (details in the thread above)
Bad on MS that this problem should even happen after the initial fiasco with faulty hardware.

This post has been edited by Chancer: Apr 15 2009, 03:39 PM
Title: Xbox 360 E74 Hardware Failures are on the Rise and Full of Fail
Post by: clownpatrol on April 16, 2009, 12:03:00 AM
I have 3 xbox 360s that have all had the RROD AND e74 or corrupt video error.

I saw a Target display that has one too with a video error (video courtesy of my phone):