not all people are anal about the things they own and accidents do happen! I think more than anything, Media vender's are exploiting this very thing by creating product that is easily destroyed, there wouldn't be a replacement program if product was created with integrity.
The only reason our cars aren't cardboard boxes with balloons for wheels with an $80,000.00 price tag is because the consumer spoke out about vehicle manufacturing and now there are laws to protect the people driving them. Is there a replacement program, Yes, but some of it the consumer is responsible for. Governments around the world heavily restrict the manufactures of vehicles right down to the paint, manufactures guarantee the inegrety of the vehicle because they are required to do so. Geared to protect the consumer. Money is still being made.
As for Media vender's, SCREW THEM! by the way, They deserve to be ripped off. A 50 million dollar movie is a work of art not a single serving sugar packet, the same as a video game that has thousands of hours behind it. ARTWORK! Monet, Picasso, blaa blaa blaa... So put the damn thing in a format and a package that has integrity and does not break down after 3 uses or become scratched by looking at it. Then you can arrest people for trying to rip it off.