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[PC_Arcade]

Because they don't care about PAL users?

It's ridiculous that this bug is STILL not fixed despite teamXodus maintaining that it has been, looks like another vapourware announcement from them  

[thebroken]

yea im not really trusting xodus now i think ill go for a X3 and throw my xenium in a bucketful bucketful of lies and i dont even use pal but its just the point that they dont fix a know flaw int their product

thebroken

[logicbomb.de]

honestly guys,  Xodus doesn't need to release a new OS for every little thing that gets fixed until the current features have been significantly advanced for it to warrant a new realease.

you guys would be bitching that Xodus keeps releasing a new OS ever five seconds and that you gotta keep burning CDs or FTPing  (peeing?   ) all the time.

bitching when something gets announced but isn't ready for consumption RIGHT NOW.

bitching when Xodus is silent for awhile and havent announced anything

bithcing that you spent all this money on Xodus' chip and they wouldn't give you the reach-around

so go burn your Xeniums or flush them down the toilet or do whatever gets you off if you're so disillusioned about Xodus' product

you want a solution RIGHT NOW? go buy an older xbox
cant wait for a fix for your PAL box? use UDE.
Can't get your 1.6 soft modded?  google is your best friend

this has been a known problem for sometime and shouldn' be a surprise to anyone who did their homework
do your research before you  buy your chip.
don't buy into neat little announcements until they become reality



unless you're a George W. Bush fanboy

[PC_Arcade]

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don't buy into neat little announcements until they become reality

Good job no-one listens to that or NO ONE would have bought a Xenium.

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you want a solution RIGHT NOW? go buy an older xbox
cant wait for a fix for your PAL box? use UDE.
Can't get your 1.6 soft modded? google is your best friend

An older xbox won't solve the problem with trhe Xenium for PAL users
UDE is not the same as the Xenium that we've PAID for, so why should we use it?
and I can soft mod any xbox quite easily thank you, i PAID for a chip that has advertised as working properly on PAL xbox's, it doesn't.

[EmperorPsiblade]

You guys do know that it would be alot more likely that your posts would actually have some effect on the release of the fixed version if you post at the TeamXodus forums, instead of here...

And secondly... If you don't like how they handle it, don't just sit here and complain... maybe take a more active role?  

It will be ready when it's ready... and no sooner...

[Artifex]

As has been stated previously, and will inevitably need to be re-stated ad nauseum, a fix will be made available when a fix is made available.  No sooner, no later.

Team Xodus has strong systems in place for prioritizing outstanding issues, developing resolutions accordingly, and releasing updates when necessary.  We do take the volume of user complaints into account in this process, but there are many other factors which you need to consider as well.

XeniumOS is currently undergoing a rather major restructuring and improvement cycle, hence the recent lack of update releases.  When the next major revision is completed, you'll have your fix.  I'd give you an ETA, but that is against company policy.

We are, in no way, obligated to resolve any user issues, or to provide new features, whatsoever, nor are we obligated to provide those resolutions free of charge.  Most commercial products support ongoing development by asserting that their users purchase upgrades, or even re-purchase the product itself to receive new revisions.  Providing our updates and improvements free of charge is a gift on our parts, not a requirement.

--Artifex

[PC_Arcade]

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We are, in no way, obligated to resolve any user issues, or to provide new features, whatsoever, nor are we obligated to provide those resolutions free of charge. Most commercial products support ongoing development by asserting that their users purchase upgrades, or even re-purchase the product itself to receive new revisions. Providing our updates and improvements free of charge is a gift on our parts, not a requirement.

All true, BUT you have a LEGAL obligation to make sure your product works as advertised, so you should either fix it, or change your advertising.

[Artifex]

There is no false advertising here.  We only claim that the product is compatible with all version xboxes, including 1.6, which is very true.  We have thousands of 1.6 users, both PAL and NTSC, who have no issues, so it would be hard to claim otherwise.  Supporting any configuration or aditional peripherals above and beyond the base configuration of a stock retail 1.6 box falls outside of the realm of "compatability" and into the category of "additional features."

--Artifex

[thebroken]

no matter how hard you try team xodus is the most hard headed cockyest (is that a word?)  people you will ever meet they will never say we screwed up or we will fix that they will just deny it. so dont bother wasting your time with them it is pointless

thebroken

[Artifex]

QUOTE(luser @ Mar 7 2005, 06:58 PM)

So you deny this bug exists?

[Artifex]

QUOTE(thebroken @ Mar 7 2005, 07:17 PM)

no matter how hard you try team xodus is the most hard headed cockyest (is that a word?)  people you will ever meet they will never say we screwed up or we will fix that they will just deny it. so dont bother wasting your time with them it is pointless

[PC_Arcade]

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We work very hard to provide excellent customer support

I see that being directly contradicted with stements like these :

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We are, in no way, obligated to resolve any user issues

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Providing our updates and improvements free of charge is a gift on our parts, not a requirement.

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but there was no obligation there, either to you or to maintaining integrity as professionals

Looks like you'd have better luck getting teamxodus to fix your problem if you have a competiors chip based on this comment from the 1.6 solderless adpater thread:

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we've even taken the time to bother to design around the poor design skills of our competitors, solving their problems for them

Nice to know you're fixing bugs for x3 customers and not your own

The chip is useable (although it's a million miles from ideal).
But it's things such as releasing support for LED colour switching and skins which are totally irrelevant to the performance of your chip whilst being happy to leave bugs that actually affect some of your customers that grate and make people MORE unhappy about the lack of visible progress.

[Elf_Sniper]

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Yes, it has been pretty obvious from the beginning that you lack the ability to distinguish bugs of a more serious nature (e g where users can't use the product) from minor bugs, but thanks for clearing that out.

It's obvious you never have coded software in your life, if you have, you would think similar to what Artifex does.

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I hear what you are saying. My TV wasn't distributed with the Xbox either. Apparantely your policy means that you don't have to deliver a Xenium that works at all on a 1.6 Xbox if a "perpipheral" (such as a TV) is attached, and if it does work, then it is just an "additional feature".

That is the stupidest statement I have heard in my life.  Do you know the definition of a peripheral? Here, I'll give you some from multiple websites.

From www.MS.com/windowsxp/experiences/glossary_o-v.asp

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In computing, a device, such as a disk drive, printer, modem, or joystick, that is connected to a computer and is controlled by the computer’s microprocessor.

From www.cwru.edu/net/guide/basics/glossary.html

 

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A Peripheral is any device that is connected to your computer other than the main computer itself. Such as your mouse, keyboard, printer and speakers.

From www-rohan.sdsu.edu/glossary3.html

 

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A piece of hardware that's outside the main computer. It usually refers to external hardware such as disk drives, printers, and scanners sold by a third party.

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I've never claimed it to be more than a bug, or a defect, which it is. You, however, seem to think that by removing this bug, you are adding a "feature" which we, the customers, haven't paid for. This is where I disagree.

When did he ever say he was "adding a feature" for removing a bug?  He merely stated that he was removing the bug...

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Yes, it does have compatibility issues. XeniumOS is unable to produce RGB video on 1.6 Xboxes that are configured to output RGB instead of composite.

No, that's a tv issue.  It's the PAL tv that doesn't show RGB, not the XBox.


Seriously if you want to bitch and whine like a pussy go make your own modchip,
which I'm sure you can't, since your probably the biggest noob I've ever seen.

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I see that being directly contradicted with stements like these

They aren't contracting their statements.  Do you know what "obligated" means?

Here's a definition from http://dictionary.re...rch?q=obligated

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To cause to be grateful or indebted

They don't HAVE to fix bugs or fix your issues, but they work hard for good customer service because they WANT to.  Didn't your first grade teacher teach you about "Needs and Wants"?

[Artifex]

QUOTE(luser @ Mar 9 2005, 09:20 AM)

I don't see anything there that contradicts what I said, so that makes your list of links the stupidest reply I've recieved in this discussion so far.

[luser]

QUOTE(Artifex @ Mar 9 2005, 11:30 AM)

Because the bug does not manifest itself on a stock 1.6 box, then the bug does not affect our statement of "1.6 compatability"... therefore we have no false advertising.

We simply disagree on this matter... But who cares, as long as you fix the bug like you have promised, there is no point arguing about it anymore.