I ordered my matrix on 1/5/03. I got a reply on 2/10 giving me a tracking number. The chip never showed up and the tracking info says it is still in customs. Still no chip by 3/13 so I told them and they said it must have been lost during shipping and they would send a replacement out right away. I inquired about a refund for the overnight shipping because it obviously hasn't been overnight and they said that if I wanted the replacement overnight they would not be able to refund the shipping charge. OK. Fine. I should have it by now then, right? Nope. I received a reply from them stating that the chip would ship on 3/19 (overnight). I should have it by now, right? Nope. I send them a reply asking when EXACTLY I will receive my chip and they say "It should ship next week." Do you think I should believe them? I think not. Any smrt person will not order from these people. They are not who they used to be. I had great sucess from them in the past but I will (and you should, too) take my business elsewhere. THEY ARE NOT TO BE TRUSTED.
My two cents.
End rant now.