| QUOTE (nolga @ Sep 29 2004, 10:24 AM) |
The reason it was slow at the end of the week is because we were setting up our booth and attending the Houston import show off so we did no shipping on thu and Friday. Everything from thu - Sun feel on Monday and Tuesday. Monday we shipped a total of 489 orders in 1 day and another 300 on tuesday. I don’t see bmmods doing that kind of volume. IF we had bmmods amount of orders to do we would also ship same day.
Also bmmods shipping is as such
2nd Day Shipping : $8
Overnight Shipping : $20
Our overnight is $5 cheaper than bmmods. No one has cheaper shipping rates than we do. If dhl didn’t get the package to you overnight let us know so we can file a service failure and refuns your shipping. We can do this every time they fail to get it there by 3pm. If that’s the case then shipping will be free for you.
Thanks for the honest review and I look forward in hearing back from you.
btw: pics of the show and the cars will be up soon.
SMT took 1st in best of show and best car stereo. 2 nice big tall trophies. |
In the defense of BMMods:
| QUOTE |
| I dont see bmmods doing that kind of volume. IF we had bmmods amountof orers to do we would also ship same day. |
Of course you don't see BMMods doing that kind of volume... you don’t have access to our order history. BMMods ships items promptly and accurately, which is exactly what customers want . If a company can't do that, then they simply don't have the man power to provide the service necessary.
What does a customer care what volume a company sells? Customers want prompt delivery and great customer support. You could have 3,000 orders a day, but if you cant ship them within the timeframe that the customer deems suitable (as well as promised by company policy), it's irrelevant what your volume is. Don’t processes more orders then you can handle or employ more packers; period.
| QUOTE |
| The reason it was slow at the end of the week is because we were setting up our booth and attending the Houston import show off so we did no shipping on thu and Friday. |
I'm proud to say, BMMods will never place our customers on the back burner simply because we are sponsoring some event completely unrelated to sales placed within our shop... along with that, BMMods will never take their entire packing staff to this event, inhibiting the sole responsibility of a retail shop; Shipping items ordered.
| QUOTE |
| Our overnight is $5 cheaper than bmmods. No one has cheaper shipping rates than we do. |
You've just reminded me... Current shipping discounts allow BMMods to ship overnight for $15. Now you can proudly say, "No one has cheaper shipping rates then SMT and BMMods." BMMods does not ship in envelopes, but rather in Sturdy Boxes. If we shipped in the envelopes and padded packs like SMT uses, we would be able to drop overnight shipping to about $12 dollars and 2nd day to around $7.
Either way, System-Mods is a great reseller. Biggest worry in this business is fraudulent companies (no need to name any, just look at feedback). You won’t find yourself in a credit card disputes with SMT; the company is sound and does business well.
