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[nxt-i]

I placed an order with mrmodchips as follows

ORDER NUMBER: 18150
DATE ORDER WAS PLACED: 14th Jan 06
ITEM(S): 1 x Xenium SPICE Solderless Kit (XSPICE)

For the brief time that the site was working after I placed the order he claimed to have shipped the order (though this was not to the delivery address I specified).  No tracking details were supplied so I can't verify that it was actually shipped.  Anyway it hasn't been delivered - I don't think it was ever shipped.

Since then I have:
- emailed (no reply except to some emails where an autoresponder helpfully advised that the emails were being deleted unread)
- telephoned (phone just rings out)
- written (remember snail mail ;-) again no response)

The website is down so I'm unable to use the 'help'desk.

The order is worth less than £40 so its not a huge problem other than time and annoyance at being ripped off.  I'd consider legal action if I had a name to issue proceedings against (can anyone help with that?)

At present you won't be able to order with mrmodchips as their website is down.

Mrmodchips - do everyone else a favour and keep it down so you can't rip anyone else off.

Everyone else - if by any chance the website does come back do yourself a favour and STAY WELL AWAY.

[homer j s]

Order Number: 18465
Ordered: Xecuter 2.6

I made quite a few orders from mrmodchips and up until now I was always happy with the quick service.

But I ordered a chip, after a few days no chip came so i went on the website and logged in, under order history it said "stock on order", which it didnt warn before purchasing.
So after 2 weeks nothing changed so decided to order elsewhere, after which i sent a support ticket to cancel the order, the ticket went unanswered and 2 days later i got the "order shipped" email.

Irritated by this I sent a message back saying I thought they where out of order for ignoring my cancelation an that I would not be making any more purchases, the response i got was as follows....

"And it was also the last you order you will ever be able to make with us as well.

Please note we are now off to pray to god in the hope that you change your mind so that we do NOT go bankrupt at the loss of such a high rolling big spending customer."

This is the stinking attitude of this seller, has no customer care what so ever.

I have found a far better seller who is also in the UK, www.cheapmod.net, now this guy really knows how to look after his customers, he always offers live support through ICQ or MSN etc.

[Ace`]

Order Number: 19609
Order: Two replacement Thompson Xbox Lasers and an Xbox scart lead (which wasn't sent and crossed off my invoice).

First thing I noticed when I removed the lasers from their packaging was they were used both had signs of wear and were both dirty, also one has 4 or 5 chips out of the glass. I wasn't too happy about this but I thought as long as they work I'll be happy, but after testing both of them neither work.

I email him to tell him the problem he tells me to desolder the ESD solder protection points which I admit I wasn't aware of. After a quick google search I know what to desolder, the chipped one has already had the point desoldered so I know that it doesn't work already. I desolder the ESD point on the other one which looks like it has been resoldered recently because of flux around it. I check it and surprise it still doesn't work. Here is mrmodchips response.

"You have absolutely no idea of how to install a laser and I would advised you to seek professional help.

The ESD Point should be removed after fitting and you have clearly removed it and then fitted it whilst handling a static sensitive product.

Thank You"

Remove the ESD point after fitting? as if it makes any difference when you remove it (as long as you don't do it when it is turned on). I am very careful with electronics and always discharge myself and wear an anti static wrist band.

MrScammer erm I mean MrModChips sells used, damaged and broken parts as working then insults you and try and blames you for breaking clearly old parts he has removed from used systems. Stuff most people would throw away.

In short this guy is a scammer avoid at all costs, I will be going to my credit card company to get my money back.

DO NOT BUY FROM MRMODCHIPS.

[fu2]

Order nr unknown
Order
1 x  Xecuter 3 CE
1 x  X3IR
1 x  PSTwo Full Optical Block *BRAND NEW* (PVR802)

I had more than the above with my first order but after the first order I ccavenue said the order was succesfull, but I got send back to the shopping cart wich makes me pay again.

So I created a support ticket.
I got this reply:
Hi,
your payment was not accepted and no funds have been taken by us from your account.

---09-05-2006 11:36:29---
This ticket is now closed

So I thought just some weird mistake, thought it was that I used firefox instead of Iexplorer.
So I ordered again, this time minus some products that they were out of.

But same problem again. This is the ccavenue message:

Your Transaction was Successful !
Thank you for your purchase!
Your order number is 21708-200605091XXXXX.
Please keep this order number for future reference.

If you have any query regarding your Order Status or Billing Question,
please e-mail at [email protected].

This purchase is a direct transaction between you and http://www.mrmodchips.com.
However, the charges will be billed to your credit card as 'ccavenue.com/charge/US'

I created another support ticket and I am waiting for the reply but i suspect the same answer. This sucks.


Oh wait just got an answer:
The transaction was declined by us as we considered it a fraud risk - Canceled - No payment taken - Payment refused - Payment not accepted.. etc I We do not, have not accepted a payment from you.

---09-05-2006 13:39:23---
This ticket is now closed


Wow the advertise sending worldwide, for this they use CCavenue, but the dont accept payments by the worldwide customers.. Thats just great... My advise to everyone here: Dont order there! They dont deserve it! I suggest removing mrmodchips from the list of shops on the main page of xbox-scene.com. Just look at all the complaints in this topic. Because I ordered ther because its was on their main page!

[johnnyx]

MrModchips
Thanks you for your order. Your order details are listed below.
------------------------------------------------------
Order Number: 22432
Detailed Invoice:
http://www.mrmodchip...?order_id=22432
Date Ordered: Wednesday 13 September, 2006

I have had dealing with mr mod in the past and can honestly say that some of comments made are true hes has no customer skills and royal stitches people up due to faulty mods or items that never arrive, everything fine until there is a problem then he flatly refuses to help and this has been going on years. (i have proof that i have bought large amounts of mods chips etc if any one doubts me...) i used to run a small mod bussiness and used to buy many mods from baldbouncer and mr mod spent  quite a bit of money ie daily orders of 5-10 mods/products  on some days but due to the way mr mod told me to bugger of in no unploite terms due to a batch of faulty mods that he would not replace . Well after that i decided to leave modding until recently....

So i logged into my old account and place a pre-order for an usb 360 - order got processed and i waited for dispactch - well item was shipped according to my account. I enquiry through his help desk (cut and paste link replies go round in circles) if he could provide my royail mail recorded delivery no as normal that kind of post arrives with a day.

After 2 polite emails still the same reply - if it had been lost at least i would know - all mr mod chips had to do was supply me that ref no - so today i used the email helpdesk again and told him it was poor customer service and that unless he could provide some info - which he has i would contact my credit card company. Well no replies and now my accounts been closed.. what is he like

So i have paid £35 for no goods - no customer  service - and my account is now closed - is this the actions of a good web store and a honest man of course it insnt..

on a side note - he ticket systems has only had a few counts between so its no that hes over run with issues to resolve.

So try to use someone else if you dont want to chase your tail or get anywhere when a problem arises with mr modchips products and lose your money- if you do order use his web site then use your credit card you have more chance get your money back if things go bad for you.

i am sorry i had to post but he shouldnt be allowed to get away with such poor service...

there are some fanatastic uk mod sites that sell modding products who do offer a good service give them a try you made be  glad you did.

[clogicgmather]

Order Number: 21947
Date Ordered: Friday 25 August, 2006
Date Arrived : Friday 28 September, 2006
Sorry, cant include messages from their system as my account has been revoked.

Ordered 2x X360 USB, took over a month to arrive from order date and then only 1 item was in the package. Raised issues on the support system to have them closed without explanation and have had my account revoked now.

DO NOT BUY FROM MRMODCHPS

Had an interesting chat with UK trading standards! If your in the u.k and want to do something about this bloke we can. If you think youve got a case ring 08454 04 05 06 . This is the number for Consumer Direct. They can advise you how the distance selling regulation act of 2000 can help assist you.
they can show you how hes in breach of contract for your perticular case. Im off to write a letter to MrModchips registered address according to trading standards. Will keep people posted on how this goes! I aint letting this thief win!

[apologies to moderators for the multiple posts, took me a while to work out why they wearnt appearing!]

[ph5ah]

Order No : 23336, Item Fractal360.

From reading some of the posts above, it seems that on the surface this is a good and reliable site.  BEWARNED...as soon as you need to contact anyone for support or order issues, the lack of professionalism and damn right rudeness comes to the surface.  I have attached an image of my brief conversation with MrModChip so you can witness the shocking response to the reasonable email I sent him.

Also, the item WAS in stock when I ordered it.  But making that suggestion to him obviously touched a nerve.

And if he doesn't want to talk to you anymore, he can disable your account, disable the button to submit a response and basically chicken out of any more communication.

I will not lower myself to respond at his level, but wanted to share this with others so they can make a educated choice when choosing to use his web site.

http://i139.photobucket.com/albums/q320/ph...IsTheWeasel.jpg

[johnsmith67]

order no: #23712
date ordered: Friday 03 November, 2006

basically I searched google for the DS-XTREME 4Gb cart and found it *in stock* and available from the criminal MrModChips site - http://www.mrmodchips.co.uk

I placed the order on the 3rd and then have been steadily screwed around by the *EXTREMEMLY UNPROFESSIONAL* "admins" on this site - check out this response (!):-

ME:-
"I ordered this on the 3rd of November - & see the stock has gone onto 24th Nov "in stock" - so I have missed this twice now.

You took payment from my bank on the 6th Nov - so I am *not* happy with your service for this product. Either ship me it *this week* or *refund* me *this week*

Yours dissatisfied"

MRMODCHIPS:-
"You should try reading information on the front page

http://www.mrmodchip....php?news_id=99

Before makign stupid assumptions and making an idiot of yourself.

Also as taken from the shipping and returns page which again you have decided not to bother reading."

I am forwarding their details to Trading Standards as they are a bunch of criminals.

## DO NOT BUY ANYTHING FROM THE MR MODCHIPS CRIMINAL SITE ##

[paulsteed12]

Order #23712 (PreOrder)
Order Date: Friday 03 November, 2006     Order Total: £80.48
Delivery Date: Still waiting
Products
1 x    DS-XTREME 4Gb    £74.99
1 x    USB Power Charge Cable For NDS Lite    £2.99


I ordered the DS-X 4Gb cart on 3rd Nov and the MrModChips website clearly had it down as "available" and "in stock".
Then a few days later it changed to "pre-order".

On the 6th Nov they took payment from my bank account.
The item went through 2 cycles of being in stock and preorder over the next 2 weeks.

2 weeks after placing the order I used their helpdesk system to enquire as to why I had not received the item.
I got a very abusive message back saying it had been a "pre-order":-


"You should try reading information on the front page

http://www.mrmodchip....php?news_id=99

Before makign stupid assumptions and making an idiot of yourself.

Also as taken from the shipping and returns page which again you have decided not to bother reading."


I messaged back saying when I had placed the initial order it was stated as being "in stock".
At this point the criminals who run this site disabled my account so I couldn't (i) enquire anymore & (ii) even see my order.

This site is run by criminals and I am in contact with my bank, PROTX & Trading Standards to bring a prosecution against them.

The MrModChips site is not even in the UK but in Thailand.

I'm not alone - I have googled for MrModChips and found *loads* of complaints/rip-offs/abuse & racist comments by them:-

MRMODCHIPS CRIMINAL CUSTOMER SERVICE:-
http://forums.xbox-s...o...65483&st=45
http://www.team-xecu...r...6614&page=8
http://i147.photobuc...dChipsAbuse.jpg

MRMODCHIPS CRIMINAL DISREGARD OF TRADING STANDARDS:-
http://www.legalbant...ulations-3.html

MRMODCHIPS RACIST AND ANTI-SEMITIC REMARKS:-
http://www.keshertal...ticboycotts.php


In 6 years of ordering goods on-line this is the first negative experience I have had - the lesson is to avoid the smaller &

cheaper outlets and go for established names like Divineo, etc.

[QFE24]

Order No25660
External Molex power supply and X360 USB
Ordered 4/1/07

Shipping for this order took a month, I enquired as to the delay as the item on hold was the molex power supply which was showing in stock, then out, on the website.
When it did arrive the free Team Xecuter unlock kit was missing.
I raised the following return ticket as this appeared to be the only option to mention the fact.

---------------------------------------------
"Hi Having waited nearly a month for the completion of this order due to the molex power supply being out of stock I eventually recieved the shipment. Guess what the free V2 team Xecutor unlock kit is missing. I have no wish to return the items but would like a complete shipment. Perhaps you could incllude the missing unlock kit in the outstaninding order I have fo a Nintendo DS Xtreme
regards

PS as a company
when your good your bloody excellent
when your bad you are bad.."---------------------------------------------------

This is the reply I recieved !!!!!

Your return request has been declined. No items were missing from your delivery as it was checked personally by myself. Your attempt at fraud has been noted and any outstanding orders cancelled. Please direct all future business elsewhere.
Please contact us via surface mail at for more information.

---------------------------------------
Well they duly voided an outstanding order #26280 for the DS-Xtreme 4GB. And didn't mention refunding my £77.14.

I can not use my account on the site to make contact with these guys as they have disabled that feature, so far my account still works unlike a lot of other people who have had problems who get their acount deleted.

I hav contacted them again by creating a new account and wait to hear back.

It appears this guy(s) can not handle anyone with a complaint, so be VERY aware.
They also take your money ASAP even though goods may not ship for several weeks.

--------------------------------------------
The snail mail address they give for further contact is in Thailand even though the company is operating out of Bristol.

If anyone has further contact details for these guys please do get in touch as I don't want to kiss my money goodbye and waste my time tracking them down, even though I have a very good idea of their operational address and company owners name.



 

[Retman]

Order:#29566
Order Date: 28th April, 2007
Order Total: £29.93
Delivery Date: 4th May 2007
Products
1 x     TFT LCD FOR NINTENDO DS
1 x     Tri Wing Screwdriver


Awful service.

- Nintendo DS screen will not work on my Nintendo DS
- Rendered my Nintendo DS useless, but my friend got it working.
- No way of emailing them, you need to use Mail which is slow so be expected to wait along time.
- Won't let me return the item
- Did not tell me that the Tri-wing screwdriver WONT open the top part of my DS to get the screen out.


Not recommended

[limpdigit]

MrModchips is a total scammer, he sent me two incorrect parts, when I requested an RMA to return the incorrect parts he called me a liar and said all parts are checked prior to dispatch. I again stressed that I had received the wrong parts, I would like a refund or the correct parts. His reply said I was to refer to all previous answers and all further coerrespondance would be ignored. True to his word he doesn’t answer his support tickets and then deleted my account!

I posted negative feedback about him, and quite rightly so I think, he then posted my name, address and telephone number on the internet and threatened my family. He's real tough in the virtual world, lets se how tough he is face 2 face

If anyone has succesfully sent any items back to mrmodchips, it’s alleged that loads of you have isn’t that right mrmodchips! Then what’s the address??? I’ll bet nobody responds because you can’t return stuff! He’s a con-man, not a seller!

[stickybuds]

It all started when i ordered a replacement laser from http://www.mrmodchips.co.uk for my xbox 360. I got it and it didn't work so i thought, no problem, i will just return it and get it exchaged for a working one. HOW WRONG I WAS!!!

Here is all mesages sent from me to them and them to me copy and pasted from from the helpdesk section on there site. Decide for your selfs who is in the wrong?

First message sent from me :

Hi, I ordered a new 360 laser unit from you, it arrived yesterday. I fitted it into my 360 last night but it is worse than the old laser. No discs at all will play using the new laser. I have now put the old laser back in and a few games will load and and it will play dvd's fine. The laser i got from you, when i took it out of the envolope the box it was packed in was squashed, like some one had stood on it. I did remove the anti-static solder bridge from the lasers pcb, and i have fitted quite a few 360 laser's before with no problems so i think that this laser i got from you is definatly faulty. Please could i return it to you for a replacement. And what is your return address. Thank-you very much. Best regards, Col.

Reply :

When did you remove the ESD solder protection point ?

Before or after fitting fitting ?

Thanks

My reply back to them :

Hi, i fitted the unit and then removed the solder bridge with the unit in place in the 360 drive? Should i have removed it before starting to fit the unit? Thanks again.

Then i edited my message to add :

As i said tho, it looks as if the package has been stood on or somthing, probly by someone at royal mail. I think that is why i am having problems with my laser. Could i have a return address please. Thanks

There next reply :

Have you tried adjusting the pots on the laser ?

if so to what reading ?

thanks

And my reply back to them :

Yes i have tried adjusting the pots, the original readings were 3.6kohm and 1.3kohm (1.3 seemed a bit low?) So i first adjusted the 1.3 pot upto 2.9 as this was the reading from my original unit. I then tested it, it didn't work so i adjusted the other pot to 3.5kohm, 3.4, 3.3, all the way down to 2.8 testing after every tweek and each time all i was getting was open tray on original and copied discs both game and dvd.

They then said :

When was the ESD solder point resoldered to the 'faulty' laser ?

Thank You

.... By this time i was getting quite annoyed, and i had also bought a new 360 on saturday and tested the laser in that while i was flashing it and it didn't work in the brand new one either, so i then sent this message :

Hi, i do not understand what you mean by the comment "when was the ESD solder point resoldered to the 'faulty' laser?".... I have not resoldered the ESD solder point back onto the faulty laser, there is no point resoldering the ESD point, it is NOT going to make the laser work is it? So what is the point in resoldering it? This is the 4th time i have asked for a return address to send back the broken laser unit supplied by you to me and so far you have ignored me and not given me an address to return the item. I made an RMA request and was given RMA number: 48548657014. However when i enter my RMA number into your track a return page it says there is no such RMA number? Why have you canceled my RMA? If i do not get a satisfactory reply from you with a return address, after this, the 4th time i have asked, i will have no other option than to goto as many forums like xboxscene, xboxhacker, and all the many others and let everyone know what a shocking service i have recived from you. I would think that most of your customers visit these forums and would be interested to read of the poor service you provide. I have bought laser units before from ebay and never had any trouble with them and they sell for half the price on ebay that you sell them for on your site. I decided to use your site to order my laser because when i have bought them from ebay before they take a while to be delivered as they come from china and i wanted a faster service, however all the ones i have bought from ebay actually worked when i got them. Over the weekend i have bought a new xbox 360 and tested the laser in that and it dosn't work in that either, so the laser is definatly faulty. Please could you send me a return address so that i can finally return the laser unit bought from you for either an exchange for a WORKING unit or a refund to my card, i dont mind which do. Hope to here from you soon. Regards, Col.

And a couple of hours later i got this back from them :

Please be aware we do not respond to threats, bullying or veiled blackmail attempts and as a result you are now unable to receive any live or online support. Please direct all future correspondence via surface mail to the address upon the contact us page.

Thank you

Now all i wanted was a replacement for the faulty part i had recived from them. Now it would seem that they are refusing to even speak to me as after i got the last message from them i went to update my support ticket on there site and i can type out the message but the submit button has dissapeared so i cannot send the message.

They have told me to send postal mail to the address on the contact us page but here is the address list on the contact us page :

MrModchips
Peruksa 13
Klong Sam
Phathum Thani
Rangsit
Bangkok
Thailand

Fookin thailand? if they manage to fob me off and basicly ignor me on the live support on there site, i can only imagine how much notice they will take if i have to send letters half way around the world. It's a joke it really is.

Funny thing is that although there address is in thailand the laser was sent out by recorded mail with royal mail from inside the UK so they must have an office or somthing within the UK, does anyone know where that might be or have a UK telephone number for them.

I would appriciate it if you could leave a post to let me know what you think of the service i have received, and i will sign up with there site under a new user name and send them a link to this thred so they can check the comments made by other people who could be prospective customers (you guys) as i would think that most of there costomers will use this and other forums.

Thanks very much for your time taken to read this post and for any comments made.

This post has been edited by stickybuds: Jul 16 2007, 02:58 PM

[cerealkillajme]

^^^ Moved to mrmodchips webshop ratings thread^^^

[fish_]

Order Number: 31861
Date Ordered: Thursday 12 July, 2007
Xecuter 2.6 CE modchip

everything as expected.
i couldn't complain, but i didn't need service or help so i can't say anything about that.

i'm satisfied with my order.