I have been using MrModchips for around 18months... spent over £1000 in last year.
On Thursday 3/11/05 i ordered 1 Xecuter2.6 & 1 Xecuter3 total of order £53.91 after discounts
Now my orders usually arrive next day or the day after that at the very latest so when it got to monday the 7th November i was concerned and opened a support ticket asking for tracking details.
Theyre reply was to "check the T&C regarding delivery times" but still didnt give me the tracking details i requested.
I waited 15 working days as per the T&C, still no sign of order so i then downloaded a claim form as instructed and sent it recorded delivery to the address given on the site. The claim form was received on 26th November.
On Thursday 8th of Dec i reopened the ticket to ask what was happening with my order/claim. The reply was that it would take up to 8 weeks to process by the PO and was out of theyre hands. I explained how this was poor quality customer service and pointed out how much i had spent at Mrmodchips.com & that if it wasnt sorted soon i would take my custom elsewhere.
The reply i got was astounding to say the least.....
"Please take your custom elsewhere! This matter is now resolved & will receive no further attention"
To say i was angry is an understatement, i replied " How has this matter been resolved? Refund or replacement order"
When i got an email telling me my support ticket had been closed again and to log in to check any reply i discovered my account had been deleted. Luckily i had taken screencaps of the support tickets.
http://img.photobuck...grip/claim2.jpgTicket #2787 Ticket submitted Monday 07 November, 2005
order #16023 placed on 3/11/05 claim form received by Mrmodchips on 26/11/05
I have had my nochex feedback neg'ed 32 times by mrmodchips for this, calling me a scammer & Liar & printing my name & address in my feedback profile which ive since had to make private until nochex remove it!
As of yet he still fails to answer emails or issue a refund. Still waiting for tracking details for the allegedly posted order.
Everything is dandy with Mrmodchips until you use the support ticket system then he just goes into arsehole mode!
BUY ELSEWHERE
Slim