I have placed an order on the 31st of november 2004 for 2 xecuter3 chips + xapt3r. We are now the 6th of april and I still didn't get my order. Here are the emails and irc chat conversation I had with these guys:
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We will be in touch as soon as possible about your order, the details of which are as follows:
Order ID: 3597
Customer Details:
David Bordeleau
XXXXXXXX
XXXXXXXXX
XXXXXXX
Canada
Email: XXXXXXXXXX
Phone: XXXXXXXXXXX
--------------------------
Product ID: Xecuter3
Product Name: Xecuter 3 for XBox
Quantity: 2
Unit Price: $58.99
> > > X3 Pro Switch : No
> > > X3 LCD : No
> > > Solderless? : Yes, Xapt3r (+$19.85)
--------------------------
Order Total : $157.68
Shipping : $0.00
Handling : $2.25
Grand Total : $159.93
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2nd email
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Order Update:
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Order ID: 3597
Detailed Invoice: http://chipdealer.com/orderdetails.php?OrdID=3597
Date Ordered: 2004-11-30 15:17:29
The comments for your order are:
Xapt3r will ship on or before 12/12
Your order has been updated to the following status:
Payment Received
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My Reply (Sent on 12/21/04)
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hi,
My order #3597 was supposed to be shipped on or before the 12th of december and I haven't recevied any feedback since then. I need this order to be shipped before christmas. Can you please update me on the status as it says preorder on your website.
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3rd email
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Order Update:
---------------------------------------------------
Order ID: 3597
Detailed Invoice: http://chipdealer.com/orderdetails.php?OrdID=3597
Date Ordered: 2004-11-30 15:17:29
The comments for your order are:
Shipping to Canada right now.. they will have your unit tomorrow morning and ship to you Canada post!
Your order has been updated to the following status:
In Shipping
==========================================================
My Reply (sent on 12/30/04)
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Hi,
You told me last week (23rd dec.) that my order was shipping and should receive it by monday or tuesday. Its now thursday afternoon and I haven't heard/received anything yet. Can you give me tracking number so I can see where its at? Can you tell me the address you shipped to?
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First IRC conversation with Rot
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Session Start: Fri Jan 21 18:40:56 2005
Session Ident: RoT
[18:43] <Lohkay> Hi, I'd like an update on my order 3597. It was ordered on the 30th of november. :/
[18:47] <RoT> what was it for?
[18:48] <Lohkay> it was for 2 executer3 chips + xapt3r
[18:48] <RoT> ok I just sent you an email
[18:48] <RoT> sorry
[18:49] <RoT> the cart had it marked as unpaid
[18:49] <RoT> I will ask him to send you a proswitch for free
[18:49] <RoT> what color do you want it to be?
[18:49] <RoT> clear or black?
[18:49] <Lohkay> humm
[18:49] <Lohkay> black.
[18:50] <RoT> ok
[18:50] <RoT> done
[18:50] <Lohkay> thx, when I had lost fate, you make my day.
[18:50] <RoT> very sorry
[18:50] <Lohkay> np. I can understand.
[18:50] <RoT> we got rid of that old cart for that very same reason
[18:50] <RoT> msg modiller
[18:50] <Lohkay> ya, saw the new site
[18:50] <RoT> next week
[18:50] <RoT> he's doing all the canada orders from Vancover
[18:51] <Lohkay> ok. can I get a phone number?
[18:55] <RoT> msg him
[18:56] <RoT> he's in the channel
[18:56] <RoT> but I would wait till he gets the stuff next week
[18:56] <Lohkay> ok
Session Close: Fri Jan 21 18:57:02 2005
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4th email like rot said in that conversation
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Order Update:
---------------------------------------------------
Order ID: 3597
Detailed Invoice: http://chipdealer.com/orderdetails.php?OrdID=3597
Date Ordered: 2004-11-30 15:17:29
The comments for your order are:
Approved order as paid, cart had it marked as UNPAID.. sent to canada office.. will ship on monday! thanks!!
Your order has been updated to the following status:
Order Shipped
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My reply (sent on 01/28/05)
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Hi,
I'd like a status on my order #3597. should be 2x xecuter3 chips + xapt3r.. as well as a black switch that was added cause the order has been delayed for so long. It was supposed to be sent monday and would like to know if it actually was. If so, I'd like a traking number.
Thank you,
David
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IRC chat with Modiller... (took a while to get hold of him)
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Session Start: Thu Feb 03 20:08:03 2005
Session Ident: modiller
[20:08] <Lohkay> Hi, are u there?
[20:08] <Lohkay> need a status on order 3597
[20:23] <Lohkay> #3597
[20:24] <Lohkay> man I don't mind errors... I just wanna know what really happening. Heck I know how some stuff can slip by, I'm a programmer.
[20:25] <modiller> ill get the order form from them
[20:25] <modiller> i dont have acess to that stuff
[20:25] <modiller> thank god we got chipdealer.com/canada up
[20:25] <modiller> now i can actually manage it all my self and shit
[20:25] <Lohkay> lol
[20:26] <modiller> you can always order directly through me to if oyu ever need chips
[20:26] <modiller> w/e you chose, i can promise you though it wont be like this anymore
[20:26] <modiller> since i can actually have my own section now i can acess
[20:27] <Lohkay> k. well we'll see about that... make sure my order gets processed and I'll see we do more business.
[20:27] <modiller> =)
[20:27] <Lohkay> want me to give u order details in case it was lost for some reason?
[20:28] <Lohkay> there u go... rot is here. ask him about it.
[20:28] <modiller> do this
[20:28] <modiller> i take your word for it
[20:28] <modiller> email me
[email protected][20:28] <modiller> give me what you ordered, and address
[20:28] <Lohkay> kk
[20:28] <modiller> goes out as soon as i get more stock with some free stuff
[20:29] <modiller> but you gotta shh about.
[20:29] <modiller> =)
[20:29] <Lohkay> lol k
[20:29] <Lohkay> you'll be able to send me a tracking number when its on the way?
[20:31] <modiller> yep
[20:31] <modiller> will do.
[20:34] <Lohkay> email sent. I attached the emails I got so far.. including the first order confirmation so it has the parts and address clearly detailed.
[20:34] <modiller> okay
[20:34] <modiller> thanks man
[20:35] <Lohkay> you think u'll get more x3 next week?
[20:36] <modiller> yep
[20:36] <modiller> waiting on the pro panels, when those come my big box of stuff comes
[20:37] <Lohkay> kk. well anyway, hope u can make this happen. Thx for the help.
[20:37] <modiller> =) np
[20:37] <modiller> sorry man
[20:37] <modiller> just shit is unorganized before
[20:37] <modiller> finally things are getting put together
[20:37] <Lohkay> yeah I heard
[20:38] <Lohkay> happens to us all. I understand.
[20:38] <Lohkay> have urself a nice evening.
[20:38] <modiller> you to.
Session Close: Thu Feb 03 20:38:22 2005
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From there on I had a hard time getting in touch with these guys... no answers to emails and they were never available on irc.... here is the last email I sent on 24/02/05 which is kinda rude but with all that wait I got carried away. Never got a reply.
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Hi,
I've seen on the channel that you've send out all canadian orders and I should have a tracking number in my emails which I don't. I find this really frustrating since this order was placed on the 30th of november and you personally told me you'd handle the situation with haste. Now I know you had problems receiving the parts from the US guys and u were sick at one point... Was I an ass about it? So why I am treated like this? I've been way too patient with you guys and we both know there is no legal action I can take against you but I assure you I'll put as much money I did in those parts I ordered so long ago into making your business look bad.... even tho from the reviews I see so far, it is already pretty bad.
You can still fix the situation and send me my parts, I don't want extra stuff for my wait or another excuse, just the parts I ordered. This situation is in your hands and I hope you'll make the right decision about it.
I'll even attach all the emails I got so far from you guys in case you don't have them anymore.
I expect the situation to be fixed inside a week.
David
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Actually went back on the IRC channel to talk with the owner (RoT).
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Session Start: Mon Feb 28 19:43:49 2005
Session Ident: RoT
[19:44] <Lohk> u there?
[19:51] <RoT> hi
[20:06] <Lohk> hello... still here?
[20:12] <RoT> hhi
[20:17] <Lohk> yup
[20:17] <Lohk> too late?
[20:17] <Lohk> hate doing 2 things at a time.
[20:18] <Lohk> ok there now?
[20:18] <RoT> yup
[20:19] <Lohk> good.
[20:19] <Lohk> I've placed an order on the 30th of november... it hasn't shipped yet and u know about it
[20:20] <Lohk> its a canadian order, talked to modiller, nothing happened
[20:20] <Lohk> channel title said everything canadian was shipped and tracking numbers should be in email
[20:20] <Lohk> never got that
[20:22] <Lohk> I have every conversation logs and emails. I will start sending on forums, including teamxecuter.com if nothing happens. Be it a refund or shipping.
[20:22] <RoT> really
[20:22] <RoT> what order number?
[20:22] <Lohk> yes. 2597
[20:22] <Lohk> oups
[20:22] <Lohk> 3597
[20:23] <RoT> wow 30th of nov?
[20:23] <Lohk> ya
[20:23] <RoT> what was it for?
[20:23] <Lohk> same questions... telling you, last time I do this... it was for 2 xecuter3 chips + xapt3r
[20:24] <RoT> well its marked as shipped
[20:24] <RoT> but no tracking number.. marked by modiller
[20:25] <Lohk> heh
[20:25] <RoT> hrm
[20:26] <Lohk> I'm sure you can call the guy out of his movie.
Its time to make this work...
[20:26] <RoT> ya IM mad that its marked as shipped and wasnt
[20:26] <Lohk> Its been marked as shipped for a while too.
[20:26] <RoT> I notice
[20:26] <Lohk> lemme look in my emails....
[20:27] <RoT> IM glad you msg me about this
[20:27] <Lohk> heh
[20:27] <Lohk> 21st of january
[20:27] <Lohk> a month ago. :/
[20:27] <Lohk> shipping takes a while lol
[20:29] <Lohk> I can send you a text file with all the conversations on irc and email with you and modiller I had so far...
[20:29] <Lohk> if it can help
[20:35] <Lohk> ya... like always, mysteriously dissapear.. another good one for the logbook.
[20:35] <RoT> ok
[20:35] <RoT> sorry I had to try and call him
[20:35] <Lohk> haa..
[20:35] <Lohk> k
[20:35] <Lohk> and?
[20:35] <RoT> no answer right now
[20:36] <Lohk> k
[20:36] <RoT> I will try to get ahold of him
[20:36] <RoT> and have him ship them
[20:36] <RoT> if not then issue you 100% refund
[20:37] <Lohk> Ok... here's what we gonna do... I'm gonna leave my irc open and when you do contact him, tell me here. Give me all the info you can.
[20:38] <RoT> ya I will leave this window open too
[20:39] <Lohk> Thank you. I really hope you see the importance of this. ttyl.
[20:41] <RoT> I do
[22:28] <Lohk> Did you get a hold of him?
Session Time: Tue Mar 01 00:00:04 2005
[08:49] <Lohk> Did you get a hold of him?
[18:57] <Lohk> Did you get a hold of him?
[19:33] <RoT> ya I had to fire him
[20:13] <Lohk> still here?
[20:13] <Lohk> what we gonna do about it? ur gonna find another way to send the stuff or refund?
[21:18] <RoT> stuf gets sent tomorrow
Session Close: Mon Feb 28 21:13:15 2005
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So I waited a few days to give him time to turn around... he fired his canadian guy.
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Session Start: Sun Mar 06 21:53:33 2005
Session Ident: RoT
[21:53] <Lohk> hey...
[21:54] <Lohk> Was my stuff sent?
[21:56] <RoT> hi lohk
[21:56] <Lohk> hi
[21:56] <RoT> I fired him cuz of you
[21:56] <Lohk> yea I know... you told me
[21:57] <RoT> b19 now runs canada
[21:57] <RoT> lemme get him to ship you
[21:57] <RoT> what do you need him to send
[21:57] <Lohk> ok.
[21:57] <RoT> I hook it up
[22:00] <Lohk> can you put the order on the new website? my username is lohkay
[22:01] <RoT> what idd you have? it was an xecuter3 right?
[22:01] <Lohk> ya + xapt3r
[22:01] <Lohk> 2 times
[22:01] <Lohk> idd? lemme check
[22:02] <RoT> so 2 x3's and 2 xapt3rs ?
[22:02] <Lohk> yup
[22:03] <Lohk> u meant account id?
[22:03] <Lohk> by idd?
[22:03] <RoT> order id#
[22:03] <RoT> from before
[22:03] <Lohk> oh
[22:03] <Lohk> 3597
[22:04] <Lohk> Order ID: 3597
[22:04] <Lohk> Customer Details:
[22:04] <Lohk> David Bordeleau
[22:04] <Lohk> XXXXXXXXXX
[22:04] <Lohk> XXXXXXXXXXXXXXx
[22:04] <Lohk> XXXXXX
[22:04] <Lohk> XXXxXX
[22:04] <Lohk> Email: XXXXXXXXXXXXXXXX
[22:04] <Lohk> Phone: XXXXXXXXXXX
[22:04] <Lohk> --------------------------
[22:04] <Lohk> Product ID: Xecuter3
[22:04] <Lohk> Product Name: Xecuter 3 for XBox
[22:04] <Lohk> Quantity: 2
[22:04] <Lohk> Unit Price: $58.99
[22:04] <Lohk> > > > X3 Pro Switch : No
[22:04] <Lohk> > > > X3 LCD : No
[22:04] <Lohk> > > > Solderless? : Yes, Xapt3r (+$19.85)
[22:04] <Lohk> --------------------------
[22:04] <Lohk> Order Total : $157.68
[22:04] <Lohk> Shipping : $0.00
[22:04] <Lohk> Handling : $2.25
[22:04] <Lohk> Grand Total : $159.93
[22:04] <Lohk> sorry for the flood
[22:04] <Lohk> u got all that?
[22:05] <RoT> ok hang on
[22:10] <Lohk> sup? u putting it on my account?
[22:11] <RoT> well I cant really function it like that
[22:11] <RoT> I just gotta email big john your order
[22:11] <Lohk> k
[22:11] <RoT> and he ships it when we get him the inventory
[22:11] <RoT> cuz exactly what you need were out of stock on
[22:12] <Lohk> ok. so... how much time?
[22:13] <Lohk> tell him to keep me updated by email (XXXXXXXXXXXX)
[22:13] <Lohk> plz
[22:15] <RoT> yup
[22:15] <RoT> preist.com wow
[22:15] <RoT> how did you get that emial?
[22:15] <Lohk> lol mail.com
[22:15] <Lohk> redirects.
[22:16] <Lohk> anyway, off to WoW... hope ur new guy makes a better job.
[22:18] <RoT> ya
[22:18] <RoT> totally
[22:18] <RoT> IM gonna ahve them send you something free too cuz of the BS
[22:19] <RoT> I only have order 3597 do you have any other pending orders?
[22:19] <Lohk> nope
[22:28] <RoT> ok
Session Close: Sun Mar 06 22:28:19 2005
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I talked to this Big John and he said he never got the info from RoT and he said he couldn't do anything
since my order was on the old system which he didn't have access to.
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I hope with all this info, you guys will realize how bad chipdealer is. I can barely hope these guys will react to this and send me my stuff which is the only thing I want... my order.
David
