I ordered from them a very long time ago.. I think in summer 2003.
They took a little longer than the "norm" to ship to Canada, but I am a patient person and was pleased with the product (a chrome skin) when I received it.
Eight months later, the skin is still kickin', although it is peeling very slightly on the front panel because I carry the xbox around in one of those carry bags, and the corner of the skin rubs against it.
Overall I was pleased with their service and their product (not nessecarily the shipping time) and I will probably order from them again when it comes time to replace my skin.