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[LdcMoB]

Hi just wanted to tell you about my experience with www.modchip.ca. I order 2 of the new X2.3b lite modchips.Did the fedex over night shipping and got them the next day.The guy even called to confirm my address, you really can't get much better service then that.I will deffently order from them again, even though there prices are a little higher then most places.

[hyperice]

LdcMoB: hey just wondering when you ordered your chips? I just ordered mine, and wanted to see how long it will take...

Thanks

Happy New Years

[hyperice]

Just wanted to say how great Modchips.ca is...I ordered a chip on Friday and I got it today(monday)...

Great service, quick delivery, and a little over priced. But really its not that big of deal, when you get your chip in a matter of days...

Now i gotsa try to figure out how to install this thing....

[Big Booger]

QUOTE

Order Information $29.95   Qty. 1 #program-L:   Xecutor2.3 external Programmer ---------- $29.95   Approximate Subtotal in  <b>Canadian Dollars $29.95   Fedex Overnight ---------- $59.90   Order Total

That is for foreign overnight Fedex.. I don't mind paying  cause it is like $41US, the total above is Canadian..

BUt then 1 day later they write me another letter:

QUOTE

You are subject to a out of delivery area charge by FEDEX. We need to charge an additional $21.61 to your credit card. Is this accetible? Your order will be on hold until we hear from you. Forward this message, along with your answer to [email protected] as soon as possible. Regards, Modchip.Ca.

So I would be paying twice as much for shipping than for what the fucking programmer costs..

BUT ON THEIR WEBSITE IT SPECIFICALLY READS:

QUOTE

USA By Fedex Overnight $12.95 Includes A Tracking number ($19.95 outside North America 1- 3 days) When you want your order the next day - This shipping method is highly recommended!!!! - Signature required.

Now tell me where does it say you'll be charged more for OUT OF DELIVERY AREA from FEDEX??

It says $19.95 outside of america...

I AM ALREADY PAYING THEM 29.95 outside of America.. more than what they quote on their shipping site:

http://www.modchip.c...pping/costs.php

Now they want to add $21.00 and some change to that $29.95 that I am already paying...


So this is what I wrote them back:

QUOTE

$29.95   Approximate Subtotal in  <b>Canadian Dollars $29.95   Fedex Overnight ---------- $59.90   Order Total So in addition to the Fedex Overnight Charge of 29.95, you'll need an additional $21.61 to deliver to Japan?  I find that rather hard to swallow considering the size of the object. The total shipping for the item would be $51.56?  That is nearly twice the cost of the item itself.  I think I'd rather cancel my order all together and go with another company. Thank you.

BEWARE OF THEM!!!!                

Sorry about the long post

[Big Booger]

QUOTE

We aggree. The cost is huge. What if we send it airmail and refund the difference in shipping? Modchip.Ca.

I decided to go with another company so I asked them to cancel my order.  I also think they are a decent company now after receiving this email.  I think I rushed to make a judgement and regret that.

[NightL1fe]

QUOTE (Big Booger @ Jan 7 2004, 03:14 AM)

I got a reply: QUOTE We aggree. The cost is huge. What if we send it airmail and refund the difference in shipping? Modchip.Ca. I decided to go with another company so I asked them to cancel my order.  I also think they are a decent company now after receiving this email.  I think I rushed to make a judgement and regret that.

wow lucky you even got a reply!  I emailed them asking for a discount pricing on 10-20 modchips on a regular basis.. i get back a automated email saying my message sent was spam or somthing? either they gotta start paying more attention to people or get a better customer system up... thier loss i guess.... Good luck Modchip.ca

[figdish]

Kinda disappointed - their stock on their site says " Fully In Stock!!!!" yet when I received my shipping response it directs me to a page saying my chip was back ordered w/ no forseeable in-stock date.  I decided to spend a little more money to buy from these guys because they said they actually had the chip in stock, I could theoretically have it the next day, and they have good feedback here.  Now I'm contemplating cancelling my order and waiting for system-mods.com to get their stock in as they seem a whole lot more forthcoming with their availablity, not to mention 20 bucks less. We'll see-

1/8/04 I now think I may have caught them on the cusp of running out of stock. Everyone is out of stock, so I'll just wait.  They have since updated their website to reflect their lack of stock. They are currently exhibiting good communication of their situation.

[HYJiNX]

Ok, I received the aphone number from someone that will remain anonymous.  I want to personally thank that person though, because it turns out that the number he gave me was the owner's home phone number.  He seemed a little suprised to hear from me as he asked, "who gave you this number", but he graciously gave me the number to the modchip.ca office and I was able to get in touch with someone up there named Mark, who informed me that they are in fact OUT OF STOCK of most all Xbox chips.  He said that everyone was out of stock because of an IC shortage in Asia and that it would be another 1-2 weeks before they recieved any.  He is sending me a link to their back order page that will keep me up to date on when they recieve new shipments.

See, all I wanted was a little *$&*%(#*$& communication.  I'm completely fine with waiting, I just wanted to know what the hell was going on.  I'm happy again, they just need to keep their page updated regularly and tell people that these chips are OUT OF STOCK and not "Fully in Stock" like they claim.   Jesus!

[saveth]

great so it will be a week or two before I get my chip. I guess I don't really mind waiting but I wish they would refund some money since I went with the overnight while being given a false status on the chip. That is just bad business habits. They had no problem putting the status as in stock when I ordered it yesterday so what is the problem with simply switching that to out of stock. You could change the status in a couple seconds to say out of stock estimated time of arrival 1 to 2 weeks. That is just lazyness on there part.

[Big Booger]

QUOTE

We have cancelled your order as requested. Nothing was charged to your credit card. Modchip.Ca.

Well they are pretty good about the emails at least on my end.  Try sending them another message.

[saveth]

I honestly can't believe these chips are going so fast. I also ordered mine on modchip.ca on the 6th and haven't heard anything back yet as far as a confirmation email goes. It does say on there backorder page shipment will go out to Credit Card users first then COD's if stock left. But honestly does everyone who has an xbox have a modchip in it?

[Rob155]

well I ordered my x lite plus from them 12/29. At the time it said in stock, and I think until the last few days it has said "in stock". At the minimum, these people are biting off more than they can chew to keep ahead of the competition. All the other places said "out of stock" so I naturally ordered here. Lazy or worse to say the least.

In any case, I've tried to figure out what was going on for a week, without emailing them. After a week and not seeing a THING with their tracking feature, I figured something was up so I emailed them. Got a form letter saying to wait basically. Nice thing seeing a disclaimer for an online business saying it could take 72 hours for a reply. Think they assume people are fooled into thinking that email gets to them by way of telegram. Strike 2.

So far in from receipt of order to their mass email response to the delay, they give this website: http://www.modchip.ca/bo1.html
And this is what disturbs me most of all, and I quote:
"If you order tracking number doesnt work its not shipped and you need to check this page for details - PLEASE DO NOT EMAIL ASKING ABOUT HTE ORDER THIS WILL CAUSE YOUR ORDER TO PEND LAST AND POSSIBLY NOT BE SHIPPED."

What online retailer, that has so far failed in updating it's in stock (to me it looks as if a bait method to make sure you buy from them), then tells you if you ask about it's status after being mislead and put on hold that if you even ASK about where it is or what is going on, you will be bumped to the bottom of the list or possibly not even be sent it?
WTF IS THAT?

AND I WAS ALREADY CHARGED!!
THEY HAVE MY MONEY, MISLEAD ME ON IT'S AVAILABILITY, AND THREATEN MORE PROBLEMS IF YOU ASK ABOUT IT?

That to me is absurd, and all those problems are the exact reason why people are scared of ordering online. I have never had any online company in all my transaction pull those in unison, and none ever give a warning (AFTER DELAY) that I shouldn't ask about the situation.

I'm crossing my fingers, and will give it to the end of january. I'm somewhat reassured by a few of the positive comments from earlier on this company, but from my perspective right now, this is either a company in shambles losing it's grip on customer satisfaction and business ethics, or a last ditch scam operation.

[Rob155]

Just checked around some more. Mods4less lists that exact chip as an eta of 1/10/04, as modchip.ca recently added to their post site says it will be in stock for shipment 1/16/04. Of interest here is modchip.ca's claim, on that same site:
"We have prepaid for the inventory to ensure we will always be the first to have stock."
And they charge about $15 more.....sigh. More and more not looking too good. I'm waiting for a return email from mods4less for a guarantee I will be shipped immediately and to confirm availability status for listed date, and I'm cancelling my order with modchip.ca. Why pay more, get charged before something is shipped, warned not to ask questions, be mislead on availability, and worse.

[Mr_Beefy]

for all you guys that just ordered you modchips is Jan. 2004, good luck.  I am still waiting for mine that was ordered before christmas from modchip.ca.  Their site siad fully in stock back on Dec. 22/03 when I ordered when in fact they were COMPLETELY OUT OF STOCK.  This has been one of the worst online experiences ever.  They could have solved all this by not being lazy and updated their webpage.  Also they were quick enough to charge me for the chip.  They billed my credit card the day I ordered, almost 3 weeks ago and my chip still hasen't even been shipped yet.  I also paid for express shipping which was a mistake as I don't see over 2 weeks as being express delivery.  I would NEVER buy from them again just becuase of poor bussiness practices.  I have sent them a couple email's and the resonses I received were basically just telling me to piss off and wait the order will be shipped when we get stock.  I only just received an estimated delivery date today which stills seems to be at least another week bringing the total to almost a month for a modchip.  Nice express delivery eh!!  Anyways my advice for anyone thinking of ordering through this site is to look elsewhere as you can see there a many unsatisfied customers and they do not seem to care.
Kirk Daurie
PS I am emailing a link to this thread to them.

[kevhonda]

ordered from them b/c the website says "FULLY IN STOCK" then recieved an email stating they are on back order "expected in 2 weeks" but they still charged the card however they are very responsive w/ the emails and they are offering to place the money back on the card since their website wasnt updated. dunno who has them in stock though could someone point me in the right direction