To those that are about to place a order with gocybershop.ca, i would advise you to read the following.
on aug 18 i placed a order for, 4 XBox Xenium ICE ModChip with Solderless Adapter (Official), w/ next day ups for a total of 241.36$ as what my invoice shows. i gave my father the money and he used his credit card ( Master Card ). Since i dont live with him i wanted the items shipped to my address.
on 8/18/2004 12:09 PM i recived a email
Dear Customer,
We regret to inform you that there were some problems processing the order you placed on 8/18/2004 2:31:10 AM. Please contact Customer Service at (519) 884-5545 and quote order number 108549 if needed.
You may also return to our website and login to your account to view any posted memo.
We apologize for the inconvenience.
GO CYBER SHOP!
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So I called them and asked what was the trouble, they told me they can not ship to another address other than what the credit card is billed to. With that being said, I said ok ship to the address where the cc is billed to please. she said, cant i would have to cancle the order and resubmit it via their www site. so i went online, and did as directed. finaly on wensday i recive this email.
8/20/2004 I called and called, and called and called. finaly around noon the lady answer the phone, I asked what was the delay, item shows in stock on site and i paid over night cuz i wanted it today not next week. she said i would have to talk to shipping, please hold. beep beep..... no one answers 10 mins so far. so i hung the phone up and went to smoke a joint before i flew to .ca an hr later i recived this
8/20/2004 1:57 PM
Dear Customer,
We regret to inform you that there were some problems processing the order you placed on 8/18/2004 2:40:52 PM. Please contact Customer Service at (519) 884-5545 and quote order number 108620 if needed.
You may also return to our website and login to your account to view any posted memo.
We apologize for the inconvenience.
GO CYBER SHOP!
----
So I pick the phone up and call back, she said the shipping said I would have to submit a copy of the credit card front and back, a copy of my drivers lic., a copy of my social secuitry card, and a old bill for the credit card, since my item was a high vaule. I told her there is no way i will submit those items, I barely feel comfortable useing my credit card online. specialy with the issues of today's secuitry.
she replyed, well with out those items that we requst we will be un able to ship your items, so there for i have two options, cancle the order or do as asked untill then my item wich is already paid for will sit and collect dust. I sprung for the order to cancled. I then called my father and asked if he could see if they withdrew, he phoned me back and said yes 261.85$, not 241.36$. I call the lady and ask her why the differnce, and she said my bank might be useing a differnt conversion rate than theres and they use real time. i was like thats total bs, and I want a dam full refund, she said it wont be posted untill monday so give it a few days and things be taken, I asked her if it was real time withdraw then it should be real time depoist. she said it will be taken care of.
8/23/2004 9:00 PM
depost shows on the credit card, for 251.35$ not 261.85, I call yet again and ask. she said she charged 10% cancaling fee, and thats why. i told her I was not donateing to charitiry and that of course i wanted a full refund, she hung the phone up on me.
3hrs later, phone rangs, its gocybershop.ca shipping department asking me what the trouble was and i proceded to explain and intrutpted me and said sir ur talking to the shipping department not sales and hangs the phone up.
well, 10$ burnt and no chips.
i gusse i got lucky with getting the 251.35$ back.
if anyone can help me , for a full refund i can be reach at
[email protected]and of course invoice are logged, as well as phone bill showing times and #'s of trys.
- majikl
