Topic: Http://www.divineo.net (Read 1974 times)

JetLag · « **Reply #30 on:** April 09, 2004, 12:53:00 AM »

After being lied to by Modchip Europe for 3 weeks about the status of my order I cancelled there and ordered with divineo.co.uk on tuesday afternoon. I received a tracking nr. within 2 hours and my Xecuter2.3b lite just arrived (friday morning 9:30). Excelent service in my opinion. I'm glad I didn't read this thread before I ordered.

JetLag

Supadoggie · « **Reply #31 on:** April 15, 2004, 06:50:00 AM »

Anima · « **Reply #32 on:** April 16, 2004, 12:02:00 PM »

I ordered a chip(xec 2.3 lite +) from them on april 5th and just got it today. So.. about 2 weeks. Not too bad. So basically I can recommend them.

Also i used registered air mail.

angelfly · « **Reply #33 on:** May 04, 2004, 09:19:00 AM »

Order #: US0180365

Ordered my Xenium express from Divineo US on Saturday May 1st and got my confirmation email within 10 minutes. Monday morning my tracking # was sent and the package arrived this morning (Tuesday 5/4) and works perfect. I wouldn't hesitate to buy from them again.

TZZDC · « **Reply #34 on:** May 09, 2004, 09:07:00 PM »

Thomas Z

TZZDC · « **Reply #35 on:** May 11, 2004, 11:18:00 PM »

*Update*

I finally got the mod chip on 05/10/04 only to find out the pin header install doesnt work (all points soldered correctly + d0) and the quicksolder pads have now taken me 2 nights of my time to solder correctly.

Reasonably satisfied might exchange this mod chip for another one.

clanggedin · « **Reply #36 on:** May 21, 2004, 06:25:00 AM »

#US0085439

I ordered my Xenium on Jan 16 from Divineo and days went by withouy getting my Xenium from them. The days turned into weeks and I emailed Divineo and they said to wait a little longer to see if my chip would arrive. Weeks turned into months and they would not ship me another chip until CANADAPOST refunded them the money back. 2 weeks ago I emailed them about the status and they said they got the refund and they will mail me out my chip, but if I want it overnoghted then I would have to pay $10 extra. I also told them I wanted the solderless adapter and asked them to throw it in for my troubles, they said I could get the adapter added for another $8 So I sent $18 through Paypal to them and waited until yesterday when I emailed them again asking where my chip was that I upgraded to OVERNIGHT, they said they forgot and shipped one right our to me. Today I got my chip and there is no adapter in the envelope.

IF YOU DON'T WANT THIS TYPE OF CRAP HAPPENING TO YOUR ORDER THEN PLEASE DON'T ORDER FROM DIVINEO!!!

I wait 4 months, paid $18 more than I should have and I still don't have all that I ordered.

OK Now here's the kicker. I just got an email this morning from DIVINEO they are now stating that they never said they were going to ship me the solderless adapter even though I have proof in previous emails and in my note to them when I sent the money by PayPal. Now they are saying I paid $18 for overnight shipping on top of the $11.45 I had already paid them to ship my original order.

If they don't fix this in the next day or so, then I will be disputing the charges with AMEX and PAYPAL and shipping the chip back.

This is absolutely rediculous! I have never received such crappy customer service from any company in my life.

In business the general rule of thumb is "the customer is always right". In DIVINEOS case it's "who gives a shit about the customer once we get their money and the order is shipped"

gen2_rx7 · « **Reply #37 on:** May 25, 2004, 07:43:00 PM »

I had good service with them, got my chip in a couple days (ordered before a long weekend and got it the next week on wednesday) quality product even though i paid 88 bucks canadian for a Xecuter 2.3b lite+.

Just ordered 5 Aladdin advances on sunday and i'm hoping to get them sometime this week. The shipping goes out from Quebec and i'm in east coast canada (PEI)

nortnil · « **Reply #38 on:** May 26, 2004, 05:07:00 PM »

I ordered from .com. Order number US0147613. I ordered a SmartXX chip and it arrived in good condition on time. I installed the chip and worked intermittently so I rechecked my soldering touched up 2 pins. I then reinstalled and the chip didn't work at all. I contacted them and within the next 1-2 days they responded with suggestions of where to look for help and told me to post in their forums and that "BillyJo" could help me. I checked everything that they suggested to ensure that it was a faulty chip and was unable to find any problems with my install. Then my friend got in another chip that he let me borrow to test my install and it worked. At that point I contacted them and told them what I had found and they said to send it back to them and they would replace it. I sent it in and after an ample amount of time I emailed asking if they had received the chip and they said they would check their PO Box the next day to see if it had arrived. However, the next day I received their replacement chip. I was excited until I opened it to realize that it was an Xenium Chip (note above I ordered a SmartXX chip). I again contacted them and they said the chips were very similar and that the new Xenium Os made the chip better in their opinion and asked me if I could keep the chip. I yielded, due to the fact that I have felt empty with out my Xbox, under the condition they would refund the 10 dollars to my credit card. They promptly replied saying they would. During this time I also ordered another chip from them for my friend. The chip also arrived on time and in good condition. It worked fine. Despite all of the problems I had with the first order and the time it took to resolve it I would still recommend them as being a fair and trustworthy site to order from.

GuruWildBill · « **Reply #39 on:** June 12, 2004, 11:39:00 AM »

Ordered Tuesday, the 8th of June. Recieved the email that they had shipped on the 10th(within forty-eight hours, as promised). Package was on my doorstep the 11th. I probably would not have ordered from Divineo if I had read this thread first, but now that I've had service this good, I can't complain.

robwoods · « **Reply #40 on:** June 15, 2004, 05:41:00 AM »

Is it worth seperating the UK/US division of this company?

I have placed a few orders with Divineo UK, my first about 3 years and my last only a week ago, Every single order has arrived within 48 hours. Excellent service throughout.

PMart · « **Reply #41 on:** June 21, 2004, 11:13:00 AM »

I purchased a Xenium-S from them last June 15, it is now June 21. No confirmation e-mail, no mod-chip, no nothing. Fortunately, they haven't billed my credit card yet, so I stopped payment on it and am not out any money. For my two cents though, if you advertise something shipping within 24 hours, ship it within 24 hours, don't sit on the order like it wasn't placed. Divineo seems to have no interest in doing any business, I would NEVER recomend purchasing from them.

prophet74 · « **Reply #42 on:** June 21, 2004, 11:23:00 AM »

I emailed them, still with no reply. I'll update reply as necessary.

magnetic · « **Reply #43 on:** June 26, 2004, 09:47:00 AM »

Placed an order for a Xenium w/ Solderless adapter early Monday morning (6/21). Received that whole "we'll send you your shipping info within 48 hours" email and whatnot. Come Wednesday, I didn't receive anything. So on Thursday, I emailed them back asking for a refund. Today they responded and I got my credit card (and/or paypal account) charged back through email.

Nice to know that they're responsive with their chargebacks. Now if they can just get responsive with their sales and correspondence emails.

Thumbs down.

nfs911 · « **Reply #44 on:** June 27, 2004, 03:36:00 AM »

I had a terrible experience with these guys. I pre-ordered my product, it took over 4 weeks until they shipped it. They promised that all pre-orders would be sent air mail, mine was not, it was shipped registered mail(1-5 Weeks, come on guys!). I e-mailed them about the shipping time, they said on average it takes 3 weeks, so in total I ended up wating around 7 weeks, or like 2 months. Unless you are willing to wait 2 months, don't buy from them.**Xbox-scene, you should change your respcted seller to someone else casue divineo USA sucks!**

Author Topic: Http://www.divineo.net (Read 1974 times)