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Author Topic: Http://www.divineo.net  (Read 1975 times)

gning

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« Reply #15 on: January 25, 2004, 08:46:00 PM »
sad.gif
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drekkar

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« Reply #16 on: January 25, 2004, 09:34:00 PM »
smile.gif I just installed it in my dads machine today and it works gr8. I really find it hard to believe this many people received bad service from this place. It really scared me because I ordered before I read these posts, but after the server I got, I would do from them again smile.gif
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chewbakkamaru

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« Reply #17 on: January 27, 2004, 08:58:00 AM »
Well, I finally got a tracking number today from Divineo. My chip was ordered on Dec. 24th 2003 as a reference for you guys still waiting.  I did email them on the 16th to ask what was up and got the reply that "I would get mine" . Waited, waited, waited, waited, waited, and then yesterday I emailed them again with a direct and possibly not the nicest email (sent copies to uk divineo and to xbox-scene) also forewarded this forum adress to the US Divineo.  Today I got a tracking number.  First I was nervous that I might have been scammed, now I am worried that they could cancel my order for voicing my displeasure with their business.  To Divineo, just keep your customers posted as to what is going on.  Simple updates on your site that's all.  Gotta go guys my head hurts.  Will post if and when I get my xbit.

ORDER NUMBER: US0069804
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GohanX

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« Reply #18 on: January 27, 2004, 12:00:00 PM »
i ordered my xenium on the 20th and never got any confirmation at all. its a whole week later and i still haven't got a shipping confirmation even though it said 24hours. I have e-mailed these people 3 times and gotten no response. the us/can division is horrible and i would like a refund. I planned on getting my xbox modded friday but it looks like thats not gonna happen.
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KUDROWfluffer

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« Reply #19 on: January 27, 2004, 03:08:00 PM »
QUOTE (clanggedin @ Jan 24 2004, 01:42 AM)
I ordered on the Jan 16th and got the order confirmation email. Monday was a holiday so I should get mine next week some time, since they should have shipped it Yesterday or Today.

I have not received a shipping email from them. You'd think they would be good since Ozxodus has them as a distributor on their website.

it actually makes me laugh when kids are whining they didnt get their chip within a week. asking for a refund when you havent gotten the package in SIX DAYS. just proves that you are an immature kid.

i placed an order for a 2.3 lite plus on DECEMBER 26TH when stock was listed as "shipping within 24 hours"

i have since been issued one INVALID tracking number (fedex) and was issued a second one a week later (canadapost) on the 14th. it is now the 27th and have still not recieved ANYTHING nor does the tracking number say anything other than "package recieved on the 14th". ( i live in massachusetts and they ship products from quebec)  so for all i know they just issued me a dummy tracking number to stop me from issuing a chargeback which is honestly what i want to do at this point.  

i emailed them AGAIN today and am waiting on a response, we will see how this goes.

this is simply the worst service i have ever recieved when buying products online EVER. i highly discourage people from doing business with them.  

i will give an upsate when/if i recieve a product or get a refund.
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P_v

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« Reply #20 on: January 28, 2004, 06:47:00 AM »
Order #US0048647

I placed an order for an X2.2Pro on november 23; their website listed it as in-stock, ships within 24 hours.   After a week without receiving shipping notice I emailed them and they said that they'd send me a 2.3 within another week.

2 weeks later, still no word, so I emailed again, and they just kept pushing back my order, always telling me "next week".  They even sent me an invalid shipping tracking number at one point.  I eventually received my x2.3pro over a month after I ordered it, after 3 emails, and almost cancelling my order.

What pisses me off here isn't that they didn't have the product to send (that's not their fault) but that they so blatantly lied about it.  They're website listed it as in stock (and continued to list it as such for a week after my order) and they should have emailed me immediately upon receiving my order to tell me that it was back-ordered.  I was always the one who had to initiate conversation and when they did reply to my queries it was with very casual and unprofessional demeanor.

I will not be ordering from Divineo again in the future, nor would I recommend that anyone else order from them.
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SupremeHolyness

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« Reply #21 on: January 28, 2004, 12:22:00 PM »
wow. dont ever order from there i mean ever! i ordered a xenium about 2 weeks ago or less. and i waited beacuse it says when they ship they give tracking number. i ordered paing with Cash On Deliver now all of a sudden after all of my waiting i get this email.
Quote
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smik

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« Reply #22 on: January 28, 2004, 06:02:00 PM »
Does anyone who's received a package  from Divineo US's (Quebec,  Canada) location - have an address?  (that might have been on the package as a return address or possibly an origin address)?

PM me if you like...

TIA,
Stephen
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HeeD

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« Reply #23 on: January 29, 2004, 03:12:00 PM »
I pre-ordered 2 Xenium on Jan 15, 2004 Xpresspost COD to Canada. I received a tracking number on Jan 22 and the actual chips on Jan 28th.

No problems here.

I notice that they are sold-out now. I bet they were bogged down by the amount of orders due to the popularity of the Xenium.
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krox20

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« Reply #24 on: March 23, 2004, 04:31:00 PM »
US012382

I order a xecuter 2.3pro on a monday night, the next day I got a tracking number e-mailed to me.  I got the packaged on Thursday.  Everything was included and in working order.  It was shipped from Quebec and I'm in Ontario.

No complaints from me.

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Conodor

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« Reply #25 on: March 23, 2004, 05:56:00 PM »
Ordered an Xbit from Divineo.com (The US & Canada store) on Sunday the 14th....send the M.O. on Monday the 15th.....they recieved it on Friday the 19th and I had my tracking number within 24 hours....the chip is now on it's way!

I know some of you have have problems....but with service like what I recieved, I'd reccomend them to anyone.
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blaziantiger

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« Reply #26 on: March 24, 2004, 05:15:00 AM »
Ordered on Friday, the 19th. Then I found this post and almost pissed myself because I thought I wouldn't get my Xecuter 2.3 Pro. Got the confirmation email Saturday, tracking # Sunday, package came Tuesday at 10:40 via fedex. Right on time, like the commercial states. I live in Columbus, Ohio by the way
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flamingo_poo

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« Reply #27 on: March 24, 2004, 06:18:00 PM »
I ordered a Xenium a few days ago from Divineo because they were listed as an offical reseller. Well my order was confirmed and they sent me a tracking number that doesnt work:unsure: .... here is a part of the email:
QUOTE
Thank you for your business.
    Your tracking number is:SENT 23-03-2004
    In 24h to 48h, you will able to track you package at www.canadapost.ca or www.fedex.com, depending on your courier.   


Should i be worried that the tracking number looks bogus and doesnt work on Fedex/USPS/UPS/Canada port? I know divineo has been a great experience in the part but im sorta worried unsure.gif  

Oh, also could this just be because i ordered through registered airmail? blink.gif
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AlexNapo

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« Reply #28 on: March 25, 2004, 04:39:00 AM »
Ordered on march 18.  Received confirmation and tracking number the next day.  Received the chip on march 24.  Up and running, nothing more to say !
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frank10

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« Reply #29 on: April 07, 2004, 05:55:00 AM »

Here is my experience wth this company:

I placed an order for a smartxx chip listed as in stock and ships within 24 hours last thursday, 4/01.  I payed extra for next day shipping so I should have received it by monday.  I received an email on 4/1 that my order ws verified and would now be shipped.  I did receive a tracking number on monday, but it came up as invalid with the shipper.  Additionally, they charged my credit card on April 1.  Merchants are not to charge a card until the item ships.  As of wednesday, 4/7, it has still not been received.

A delay of shipping an item is not necessarily a big deal.  But when a company advertises that they have an item in stock and ship within 24 hours, failure to do so leads to deserved dissapointment.

I would recommend against using this merchant.

Update:  I did receive the item on wednesday evening, but I still do not recommend this company.

We all know that customer service can be quite absent from internet shops, but here it is even more lacking than the usual customer no service standard.


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