QUOTE(ashert @ Nov 25 2005, 02:14 AM)
two issues here that i see - one is that they say 'not that bad for a new electronic consumer product this complicated' - maybe if the xbox had the problems they could have said new - but cant now - secondly - its 'just a computer' and if dell brought out a new computer with this much hype and this high rate of faulty units - it wouldnt be 'not that bad for a new electronic consumer product this complicated' - additionally the humble calculator was freeking complicated in its day - and i dont remember that many faulty calculators - especially not brand new - and in todays socity when you spend a few hundred dollars on something - and it dont work - and it dont work from day one - you shouldnt be setteling for getting it fixed - you should be demanding a complete replacement - when i buy a computer - if anything goes wrong in the first week i demand a replacement - not a repair - and i consider this thing to be a computer and in the same bucket...
/rant
DELL has more than this rate of faulty units. DELL is in the 2-3% range for faulty products easily. You add up all of the 360 launch day console in the wild.. and select just the ones with issues and you don't come close to one percent.
Please.. do not exagerate the problem.
I do agree with one point however, if you aren't satisfied with a purchse, by all means demand satisfaction, whether that is a refund, or an exchange, is a personal matter.