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[Shonk]

QUOTE(bill16504 @ Jun 19 2010, 05:54 AM)

MS has a database of the exact day each console is sold. I know this for a fact because I've bought and sold a ton of second hand consoles. And for every one I try and register them on Xbox.com. For each one I can register, under the warranty information it tells me the exact day the warranty began (which is the day it was purchased).

The only way for MS to know that would be when it's scanned at purchase. So if you're saying MS doesn't use the scanned code in Canada, how do they get the purchase date info then?

No they track when you first signed into live
it has nothing to do with retailers

[bill16504]

QUOTE(Shonk @ Jun 19 2010, 10:39 PM)

No they track when you first signed into live
it has nothing to do with retailers

You've got to be kidding, right? I mean SERIOUSLY?

So you're telling me that every single person, around the world, uses LIVE? And that's how MS knows when each and every console is sold?

wow....

[Charbless]

QUOTE(bill16504 @ Jun 20 2010, 03:51 AM)

You've got to be kidding, right? I mean SERIOUSLY?

So you're telling me that every single person, around the world, uses LIVE? And that's how MS knows when each and every console is sold?

wow....

The warranty starts the date when the stock is sold to a distributor not the store sale to customer, it used to be done by the date on the back.

I also believe from what I have seen that the 360 logs the first time it is used and when you connect to xb live it updates warranty details.

Consoles that are returns are sold as new stock the stores send them to ms and they check that it is ok then re box it and its sold as new again.

What's with this magic serial thing your going on about stores only log data for a short time on tills a lot of them it's 28 days which is products sold from that store (if you purchased a 360 from say wall-mart 6 months ago and took it back to another store they scan it but they dont have records to say it didn't come from that store the scanning is for convenience so they don't have to manually input all the information)

[bill16504]

QUOTE(Charbless @ Jun 19 2010, 11:20 PM)

The warranty starts the date when the stock is sold to a distributor not the store sale to customer, it used to be done by the date on the back.

How on Earth do you guys come up with some of this stuff?

So you're going to tell me that if a console sits on a store shelf long enough before someone buys it that it could very well already be out of warranty before they get home?

There's absolutely no comment sense in your statement.

So we can end this, here's MS's warranty info.

QUOTE

LIMITED WARRANTY

The term "Xbox Product" means, depending on the context below, either: (i) the Microsoft Xbox 360 Video Game System console including (when considered as a whole) the Microsoft software stored on the separate Xbox 360 hard disk and/or embedded in microprocessors within the Xbox 360 console ("Console"), or (ii) Microsoft branded Xbox 360-compatible hardware accessories manufactured by or for Microsoft, whether included with the Console or purchased separately ("Accessories"). The term "Warranty Period" means: (i) as applied to the Console, a period of one year (three years for conditions that cause three lights on the ring of light on the front of the Console to flash red) starting as of the date of your sales receipt for the purchase of the Console, or (ii) as applied to an Accessory, a period of 90 days starting as of the date of your sales receipt for the purchase of the Accessory (unless a separate written express warranty is packaged with the particular Accessory).

http://support.xbox....arrantyNew.aspx

[Xtinctpaul]

QUOTE(bill16504 @ Jun 19 2010, 11:37 PM)

How on Earth do you guys come up with some of this stuff?

So you're going to tell me that if a console sits on a store shelf long enough before someone buys it that it could very well already be out of warranty before they get home?

There's absolutely no comment sense in your statement.

So we can end this, here's MS's warranty info.
http://support.xbox....arrantyNew.aspx

Sorry to say that your theory is incorrect. All manufacturers require proof of purchase in order to fulfill your warranty request, meaning you need to provide a copy of the original sales receipt (which states the date of sale). For instance with Sony, they ALWAYS require a receipt with PS3 warranty service, otherwise the warranty period cannot be determined and the customer must pay for the repair, or it is sent back to them minus the cost of shipping.

With the 360 specifically, when Microsoft bills the retailer for a shipment for example, they likely keep track of the SKU's/Serials in the shipment which gives them a ballpark of the warranty start date (these systems don't usually stay on store shelves for more than a month for example, as they are restocked weekly). I've never personally sent a 360 in for warranty service (only a YLOD PS3), but I'm pretty sure Microsoft also used to require the original receipt for proof of purchase for warranty returns. For the last 2-3 years however, as they extended the 1-year warranty to 3-years for the GPU defects (RROD), they may not have required a receipt as they would know for sure if it's been under 3 years due to the manufacturing date (but I'm not 100% sure on that). Seems logical that they would still require a receipt though, just like any product you would return or send in for warranty (even non-video game related) .

I worked as a merchandiser and cashier at Futureshop (in Canada) for about 2 years before moving to sales, and I can tell you with 100% certainty that we only scan the barcode for sales and inventory purposes, so there is no such thing as a individual company/reseller requiring a seperate database to collect serial numbers upon being sold (ie. Microsoft) . I can't imagine any retail chain doing this in the US either, or anywhere else in the world for that matter, unless they were owned directly by the specific manufacturer in question (like an Apple store selling Apple products).

I hope that makes sense. I appologize for this being completely off topic. Now to start gutting the slim 360 I just brought home this afternoon .

[Charbless]

QUOTE(Xtinctpaul @ Jun 20 2010, 05:31 AM)

Sorry to say that your theory is incorrect. All manufacturers require proof of purchase in order to fulfill your warranty request, meaning you need to provide a copy of the original sales receipt (which states the date of sale). For instance with Sony, they ALWAYS require a receipt with PS3 warranty service, otherwise the warranty period cannot be determined and the customer must pay for the repair, or it is sent back to them minus the cost of shipping.

With the 360 specifically, when Microsoft bills the retailer for a shipment for example, they likely keep track of the SKU's/Serials in the shipment which gives them a ballpark of the warranty start date (these systems don't usually stay on store shelves for more than a month for example, as they are restocked weekly). I've never personally sent a 360 in for warranty service (only a YLOD PS3), but I'm pretty sure Microsoft also used to require the original receipt for proof of purchase for warranty returns. For the last 2-3 years however, as they extended the 1-year warranty to 3-years for the GPU defects (RROD), they may not have required a receipt as they would know for sure if it's been under 3 years due to the manufacturing date (but I'm not 100% sure on that). Seems logical that they would still require a receipt though, just like any product you would return or send in for warranty (even non-video game related) .

I worked as a merchandiser and cashier at Futureshop (in Canada) for about 2 years before moving to sales, and I can tell you with 100% certainty that we only scan the barcode for sales and inventory purposes, so there is no such thing as a individual company/reseller requiring a seperate database to collect serial numbers upon being sold (ie. Microsoft) . I can't imagine any retail chain doing this in the US either, or anywhere else in the world for that matter, unless they were owned directly by the specific manufacturer in question (like an Apple store selling Apple products).

I hope that makes sense. I appologize for this being completely off topic. Now to start gutting the slim 360 I just brought home this afternoon .

Finally someone that understands the system

MS do ask for proof of purchase date if some one tries to get a repair under 3 year warranty when there records show it out of that period.

I just asked my sisters husband who works at head office for Game group he said some Game stores store the purchase record for 3months maximum it's store managers choice but they have to at least store it for 30days but head office has a record of the sale for between 6-12months depending on the item this is a customers purchase record they do not log serial numbers as stated above scanning barcode is for stock records only unless you take out an insurance policy.

[xboxhaxorz]

QUOTE(bill16504 @ Jun 18 2010, 01:48 PM)

That case design; people will either love it or hate it.

I don't love it, so I don't see any need to jump on the "MUST HAVE NOW!" bandwagon. Those running older consoles, I can understand the wanting to upgrade because of overheating issues. But those who want to just because of the aesthetics will be pissing and moaning soon enough with the same old "I can't believe I paid $300 for this."

We all know a price drop is right around the corner.

Wow another looser that always waits for a supposed price drop around the corner. Bet he posts on tv forums, no dont buy a 3d tv now as a price drop is around the corner. lol haha

[bill16504]

QUOTE(xboxhaxorz @ Jun 22 2010, 02:51 AM)

Wow another looser that always waits for a supposed price drop around the corner. Bet he posts on tv forums, no dont buy a 3d tv now as a price drop is around the corner. lol haha

Awww... what's a matter there little fella? Did you flunk out of English class? That would explain why you obviously don't know how to read.

Where did I say I was waiting for a price drop? In fact where does it say I even wanted the new console to start with? What I had stated was how others will soon be complaining about paying what they did when the next price cut is announced. And low and behold, what do you know... between the time I posted that comment and the time I'm posting this one, an upcoming price cut was announced.

And what does new tech like 3d tv's have to do with a 5 year old console which has had nothing more than a redesign? But if you must ask, do I have a 3d tv? No. But do I embrace new tech despite it's cost? As a matter of fact YES.

This being completely off topic, I've jumped on the Eyefinity bandwagon even with it still being fairly new.



So other than you not knowing how to read, or being completely ignorant, or just feeling the need to be a dick, what is the purpose of your comment?