Topic: Xecuter Response to CK3 Pro Burn-Out Issues (Read 229 times)

Xbox-Scene · « **on:** March 04, 2009, 08:16:00 PM »

Xecuter Response to CK3 Pro Burn-Out Issues
Posted by XanTium | March 4 22:16 EST | News Category: Xbox360

(IMG:http://www.burstnet.com/cgi-bin/ads/ad9520b.cgi/ns/v=2.1S/sz=300x250A/

Quote

Having received a few reports on the CK3 Pro burning out for some users we did some major investigating and here are our results:

First of all, there seems to be 2 problems that are happenning, one is the 5V trace burnt out, the other one is PL-2303 becoming hot / failing, and here are our findings:

1. 5V trace burnt out: This certainly happens with users plugging the power cable in the wrong way, if you plugged power cable up-side down, then the 5V power was connected to Ground directly and burnt out the trace when turning on the switch, that's why users always say the 5V trace burned out, but never said that 12V/3.3V trace was burned out, and every piece of CK3 Pro/Lite tested in the factory with PC USB detected test and power output tooling test before they ship out, so it's the ONLY reason to burn out the 5V trace -> the Power Cable was plugged up-side down, anyway, we are now making CK3 with PPTC protection as reported earlier, so this should solve that issue problem.

2. PL-2303 (CK3 PRO IC) became hot: A few users post about they found the PL Chip getting hot by plugging the USB cable only; we thought the PL chip was burning out for an unknown reason as we couldn't reproduce (for your information, the PL chip gets power from USB port only, it doesn't get any power connected to the CK3 Pro, and there are only 2 data traces connected between PL chip and CK3 Pro, no more!) So we have discovered that it is damaged from the input power of the PL chip, which it gets from the USB port, and if the USB port supports 5V power which is not stable or if another USB cable is used that is poor quality, then it might let the PL chip work with not reliable 5V power, then it may become damaged. We will change the layout to add more protection components on the power circuit of PL chip to compensate for unstable USB 5v sources.

RECOMMEND: Try a Motherboard USB port in the back of the PC (Not add-on card or front usb connector)

Please not that over 80k have shipped and we have received a total of 203 returns which have all been replaced. Please follow your suppliers warranty instructions on purchase as they are all different. If we receive any faulty stock we replace immediatley. Please bear in mind that if the 5v trace is burnt out then some suppliers may not swap out due to the instructions not being followed regarding the DVD cable being the correct way around and this may be classed as physical damage.

We take great care in providing a quality product and many many thousands of users have reported great success. You will always expect a returns rate, however we stand by our warranty and are committed to giving the greatest of customer care.

We have attached a few images to show our test procedures.
(IMG:http://pictures.xbox-scene.com/xbox360/xecuter-conn-kit-v3/ck3_pro_po_test.jpg) (IMG:http://pictures.xbox-scene.com/xbox360/xecuter-conn-kit-v3/ck3_pro_test_tool.jpg) (IMG:http://pictures.xbox-scene.com/xbox360/xecuter-conn-kit-v3/ck3_pro_usb_test.jpg)

Official Site: http://team-xecuter.com

Vipernig · « **Reply #1 on:** March 04, 2009, 10:44:00 PM »

I have to say that is quite and impressive test bench. Common guys you can do better than that. You actually do one board at a time? I would be shot at work if I came up with a bench like that.

Plate_tectonics · « **Reply #2 on:** March 05, 2009, 12:08:00 AM »

A day late and a dollar short. I was told that "95% of these types of errors are user related" and if I sent back the CK3 Pro I would be charged testing fees and shipping fees. Therefore Maximus and VGC received my business. I will log another ticket with the suppliers tech support, but I do not expect much. VGC and Maximus get thumbs up though. Well maybe now TX will open up their forums again, unless they plan on releasing more faulty products into the wild sometime soon. (IMG:style_emoticons/default/mad.gif)

ToBbErT · « **Reply #3 on:** March 05, 2009, 04:42:00 AM »

So does this mean its better to read the key with a serial cable then the usb?Or is the usb problem just on some chips?I did read everything but its hard to understand with my sucky english.

Paperstack.1 · « **Reply #4 on:** March 05, 2009, 05:55:00 AM »

QUOTE(Plate_tectonics @ Mar 5 2009, 02:44 AM)

if I sent back the CK3 Pro I would be charged testing fees and shipping fees.

QUOTE(by Xecuter on their forum)

You should not have to pay ANY testing fees. I will set up a returns centre with another reseller for you all if you have problems.

Martinchris23 · « **Reply #5 on:** March 05, 2009, 07:47:00 AM »

QUOTE(Vipernig @ Mar 5 2009, 06:20 AM)

I have to say that is quite and impressive test bench. Common guys you can do better than that. You actually do one board at a time? I would be shot at work if I came up with a bench like that.

It wouldn't surprise me if this bench was configured to test returns only.

QUOTE(Plate_tectonics @ Mar 5 2009, 07:44 AM)

A day late and a dollar short. I was told that "95% of these types of errors are user related" and if I sent back the CK3 Pro I would be charged testing fees and shipping fees.

You forget the words 'If found to be not faulty...'. Noone is going to charge you testing fees on a product which has failed.

QUOTE

1. 5V trace burnt out: This certainly happens with users plugging the power cable in the wrong way, if you plugged power cable up-side down

So explain to be how this is not user-related ?

I'm going to rewrite this for TX -

QUOTE

1. 5V trace burnt out: This certainly happens when users are far too stupid to be meddling with electronics. Since Microsoft didn't make the 360 to be opened by the end-user (unlike the PC), nothing is colour coded (for the extra-thick) so you actually have to pay attention to what you're doing. If you cannot tell which way around a cable should be connected, back away from the device and contact an adult or someone with less questionable common sense.

Personally they're being far too nice on the subject - props to em for that alone.

Plate_tectonics · « **Reply #6 on:** March 05, 2009, 08:51:00 AM »

I agree that if you plug something in upside down, it is your own fault. I do not understand how you can think that they are being "far too nice." They screwed up. Even if they did not, they must have had some bad components in a batch or two. They should make right upon it and not give people the run around, IE closing registration on their forums. Not too much to this one, I am glad they are finally saying something about it, but i would not give them any type of credit for doing the right thing. And even in doing the right thing, they are still finding a way to blame the consumer.

"which it gets from the USB port, and if the USB port supports 5V power which is not stable or if another USB cable is used that is poor quality, then it might let the PL chip work with not reliable 5V power, then it may become damaged."

Foreversevgi · « **Reply #7 on:** March 05, 2009, 12:24:00 PM »

im getting the ck3 pro but i am confused now, does it get its power from the usb cable or will i still need to hook it up to the computers power box? thnx

clogicgmather · « **Reply #8 on:** March 05, 2009, 12:37:00 PM »

Hmm, not a big fan of xecuter these days sadly, and now they're using prisoners from gitmo for testing products, lol?

Devedander · « **Reply #9 on:** March 05, 2009, 01:05:00 PM »

QUOTE(Vipernig @ Mar 4 2009, 10:20 PM)

I have to say that is quite and impressive test bench. Common guys you can do better than that. You actually do one board at a time? I would be shot at work if I came up with a bench like that.

What if your work only paid you $.003 per hour?

matt77303 · « **Reply #10 on:** March 05, 2009, 03:17:00 PM »

QUOTE(Martinchris23 @ Mar 5 2009, 05:23 PM)

It wouldn't surprise me if this bench was configured to test returns only.
You forget the words 'If found to be not faulty...'. Noone is going to charge you testing fees on a product which has failed.
So explain to be how this is not user-related ?
I'm going to rewrite this for TX -
Personally they're being far too nice on the subject - props to em for that alone.

+1

Like ive always said, if you cannot plug a dvd power cable in the right way, should you really even be taking your xbox apart in the first place, for people who are a bit unsure on how to plug in a cable correctly, people like myself and mr martinC offer this service for less than the cost of the Ck3, Maybe you should just pay somebody to do it, just to be safe.

Matt

Plate_tectonics · « **Reply #11 on:** March 05, 2009, 05:59:00 PM »

They are claiming it is an unstable USB connection burning out the USB port on their device, I believe it is an unstable design in their chip. I am not a CSE or EE, but come on now, give me something better than that half ass explanation. You guys must work for TX if you think they are being too nice about this. If this was happening with a Microsoft product their would be a class action lawsuit and quite a substantial sum of money leaving the corporation. I understand this is a product made for a specific subculture of individuals and not mainstream in any sense of the word, but to give them credit for admitting a fault fairly late in the game and STILL blame the user is quite irritating.

matt77303 · « **Reply #12 on:** March 05, 2009, 06:26:00 PM »

QUOTE(Plate_tectonics @ Mar 6 2009, 03:35 AM)

You guys must work for TX if you think they are being too nice about this.

Nope, but i do understand about fialure rate, its less than 1%, I think to have that many returns in that many shipped items isnt bad at all.

Matt

Fantmx · « **Reply #13 on:** March 06, 2009, 06:50:00 AM »

QUOTE(Plate_tectonics @ Mar 6 2009, 02:35 AM)

They are claiming it is an unstable USB connection burning out the USB port on their device, I believe it is an unstable design in their chip. I am not a CSE or EE, but come on now, give me something better than that half ass explanation. You guys must work for TX if you think they are being too nice about this. If this was happening with a Microsoft product their would be a class action lawsuit and quite a substantial sum of money leaving the corporation. I understand this is a product made for a specific subculture of individuals and not mainstream in any sense of the word, but to give them credit for admitting a fault fairly late in the game and STILL blame the user is quite irritating.

So you admit you know nothing about electronics, yet you challenge the explanation? Interesting. Most chips used in electronics are very sensitive to the electrical supply they receive.

Plate_tectonics · « **Reply #14 on:** March 06, 2009, 11:21:00 AM »

I admit to not being a Computer and Systems Engineer. I admit I am not an Electrical Engineer. I do not admit to not knowing anything about electronics. There is no reason I should have to pick and choose which USB port I use, especially when this only the case with this one specific case. It would have been nice to have this information in the first place. All of this could have been avoided by a piece of paper in the packaging stating "Plug directly into the motherboard's USB ports--Do not use adapters or case USB ports." It is not a matter of having a degree in CSE or EE. I should not be at fault for their mistakes. They should, however, be praised for addressing this problem. Once again, they should not be praised for blaming the customer for the PL chip screw-up. It is a design flaw.

Author Topic: Xecuter Response to CK3 Pro Burn-Out Issues (Read 229 times)