I posted on this earlier today on another forum:
So today Major Nelson posted a podcast from PAX hosting the infamous Xbox Live Enforcement Team members, who discuss bans, suspensions, and how they work.
PAX Prime: Xbox LIVE Enforcement: Tales from the Din Part 3: The Conclusioning - Xbox Live's Major Nelson
Obviously this isn't the first time we've heard them speak. I have heard the other ones in years past but don't recall them that well.
After listening, I can't help but to be disappointed in the way these guys carry themselves. They think they're so cool and funny and it reminds me of being back in high school many years ago. They act like their shit don't stink and they're so much better than everyone else.
Here's the thing, I get that breaking the TOS results in suspensions and bans. I don't have a problem with that. I don't blame MS for policing their service at all. I do, however, have issues when them acting the way they do in discussions like the one at PAX. If police officers have public discussions like this about their work, they could easilly lose their job.
I think it's necessary for people in their position to remain respectful and have high integrity, even if they do deal with idiots on a regular basis.
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It's funny because they call every modder, hacker, etc. a "douchebag" yet they themselves are acting as a douchebag. I still think it's bs they go around talking like this. Even criminals have to be treated with respect, so it should be no different for enforcers on an online service like XBL.
These guys are powertripping hard, and that's not the kind of people we need to be enforcers.