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Author Topic: Xbox 360 Won't Accept Credit Card  (Read 132 times)

StrictPuppet

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Xbox 360 Won't Accept Credit Card
« on: January 07, 2009, 06:19:00 PM »
Possible that the card billing address isn't the same as the region you have selected?
Otherwise, sadly, you will have to call support, 1-800-4MY-XBOX
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TZ250

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Xbox 360 Won't Accept Credit Card
« Reply #1 on: January 08, 2009, 08:49:00 AM »
Well, I haven't moved in over 20 years so... if your saying "exactly" as is abbreviating street as St. or Ave as Avenue then I guess I better call.  There are too many permutations of my address that might be abbreviated differently.  Thanks for the phone number.
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360Promods

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Xbox 360 Won't Accept Credit Card
« Reply #2 on: January 16, 2009, 07:19:00 AM »
DONT DO IT!   Do not put your Credit card on your xbox trust me. What i went through was rediculas. First of the the customer support barely speaks english. For me to remove the credit card it took me a week of calling, called actually 6 times to finally say ok we are removing it WHICH TAKES UP TO 30 days and its still showing up there. They told me that it will not be renewed dont worry, and guess what it was renewed again! I cant believe they can get away with this!
      PLEASE DO NOT USE YOUR CREDIT CARD, USE A PREPAID CARD.

   Just thought i would save you some trouble!
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Martinchris23

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Xbox 360 Won't Accept Credit Card
« Reply #3 on: January 16, 2009, 09:04:00 AM »
QUOTE(360Promods @ Jan 16 2009, 02:55 PM) View Post

DONT DO IT!   Do not put your Credit card on your xbox trust me. What i went through was rediculas. First of the the customer support barely speaks english. For me to remove the credit card it took me a week of calling, called actually 6 times to finally say ok we are removing it WHICH TAKES UP TO 30 days and its still showing up there. They told me that it will not be renewed dont worry, and guess what it was renewed again! I cant believe they can get away with this!
      PLEASE DO NOT USE YOUR CREDIT CARD, USE A PREPAID CARD.

   Just thought i would save you some trouble!


+1

Additionally, if you forget to update your details when your CC expires, MS will disable your XBL account. Yep, not even the common sense approach of downgrading it to a Silver Account. You would then need to contact MS (and everyone knows how much fun *that* is) and get it reinstated.

Buy the prepaid cards!
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ssj4android

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Xbox 360 Won't Accept Credit Card
« Reply #4 on: January 18, 2009, 06:39:00 PM »
QUOTE(SabbathPwns @ Jan 16 2009, 04:39 PM) View Post

the new dash allows you to downgrade to a silver account now

Where? I didn't think you could.
And you can get your account reinstated if you pay the backbill they charge you on billing.microsoft.com
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shivadow

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Xbox 360 Won't Accept Credit Card
« Reply #5 on: January 19, 2009, 09:33:00 AM »
Quite simply, call your bank and tell them to ignore ANY Direct Debit's from Microsoft and Xbox Live! (your bank cannot refuse this request!!!).

Microsoft will soon remove the card details when they get charged for EVERY attempt to withdraw money from your account. DO NOT tell MS that you have had the bank deny the DD and MS lose out. Here in the UK MS will be charged by the bank £35/$70 for EVERY attempt.

The ONLY thing you tell MS is that you no longer have a Credit Card and will be using prepaid cards and threaten them with Statutory Rights (or equivelent if not from UK). Refusal to remove the card is a breach of the Data Protection Act 1998(a)(UK ONLY), The Banking Code (UK) and the Credit Services guidelines (UK). Refusing to allow a change of payment method is against your Statutory Rights (UK).

As for poor customer service, make sure you get a name at the VERY beginning of the call. If they say 'NO' you say 'Supervisor'.

Ms can only get away with this because that are a massive company so, why not just tell your bank and make MS pay?. If everyone learned this MS would go under overnight.
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Reaper527

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Xbox 360 Won't Accept Credit Card
« Reply #6 on: January 20, 2009, 02:56:00 PM »
QUOTE(shivadow @ Jan 19 2009, 12:09 PM) View Post


Microsoft will soon remove the card details when they get charged for EVERY attempt to withdraw money from your account. DO NOT tell MS that you have had the bank deny the DD and MS lose out. Here in the UK MS will be charged by the bank £35/$70 for EVERY attempt.




i wouldn't be surprised if ms had something in their ToS obligating you for any fees they incur (similar to how if you write a check, and it bounces, you will get a fee from your bank, and the company you wrote the check to).

microsoft knows where you sleep
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SabbathPwns

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Xbox 360 Won't Accept Credit Card
« Reply #7 on: January 20, 2009, 03:10:00 PM »
QUOTE(ssj4android @ Jan 19 2009, 03:15 AM) View Post

Where? I didn't think you could.
And you can get your account reinstated if you pay the backbill they charge you on billing.microsoft.com


just try to sign into the account and it will ask you if you want to downgrade to silver.

thats how it was for me at least
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