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[furious99]

MS should extend all subscriptions... An arcade game for your trouble is ridiculous...

[ukbootlegs]

QUOTE(furious99 @ Jan 5 2008, 10:23 PM)

MS should extend all subscriptions... An arcade game for your trouble is ridiculous...

Considering the clause in the TOS, I think this is generous and magnanimous of them.

[justgreen363]

I do not understand the people supporting this lawsuit. MS owes you more than an Arcade Game? Do the math, at $60 a year 11 days of "downtime" would be about $1.80. Typical Arcade Games cost about $5. Seems to me they are going beyond what they owe you. And I wouldn't doubt that one could easily call MS up and talk to someone who will credit you back your precious $1.80.

Also, yes I understand the point of punitive damages, but seriously, it isn't as if they were doing nothing for 11 days.

And I find all the America bashing pretty unfair. I hate the stupidity of people and their lawsuits as much as the next guy, but I am 100% sure that every country besides us has just as many idiots running around. Get a clue.

And as for Texas, move here and you won't want to leave  

[de.uchiha]

ow yeah, i want a part of that money

microsoft points and subscription extension for all

[Alkane]

QUOTE(justgreen363 @ Jan 5 2008, 07:04 PM)

I do not understand the people supporting this lawsuit. MS owes you more than an Arcade Game? Do the math, at $60 a year 11 days of "downtime" would be about $1.80. Typical Arcade Games cost about $5. Seems to me they are going beyond what they owe you. And I wouldn't doubt that one could easily call MS up and talk to someone who will credit you back your precious $1.80.

Also, yes I understand the point of punitive damages, but seriously, it isn't as if they were doing nothing for 11 days.

And I find all the America bashing pretty unfair. I hate the stupidity of people and their lawsuits as much as the next guy, but I am 100% sure that every country besides us has just as many idiots running around. Get a clue.

And as for Texas, move here and you won't want to leave  

I don't buy or play any of those Arcade games.  I want what is right.  I want my account credited for the days of service I was unable to use.  It seems simple.

They should absorb the cost of reimbursement not get out scott-free by passing out copies of some crappy arcade game.

[PirateElf]

QUOTE(Alkane @ Jan 6 2008, 02:34 AM)

I don't buy or play any of those Arcade games.  I want what is right.  I want my account credited for the days of service I was unable to use.  It seems simple.

They should absorb the cost of reimbursement not get out scott-free by passing out copies of some crappy arcade game.

Fine you want your whole 1.80 but most people would much rather have some form of real compensation like a game. Personally I don't think they owe us sh1t. How many games have you played where there was drops or outtages. Everyone knew what the gamers were doing this holiday, playing xbox live. Did microsoft drop the ball? Sure but do I think they owe you, me, or anyone else anything? Nope, but if I get a free game out of the deal then sweet.

[ukbootlegs]

QUOTE(PirateElf @ Jan 6 2008, 01:49 AM)

but do I think they owe you, me, or anyone else anything? Nope

They don't owe us financial recompense, but they owe us an explanation, and they owe us assurances they have learnt from this hiccup.

It has shown just how valuable Live is to me, and how it is worth the £40/$80 a year I pay as an English resident.

[PirateElf]

QUOTE(ukbootlegs @ Jan 6 2008, 03:48 AM)

They don't owe us financial recompense, but they owe us an explanation, and they owe us assurances they have learnt from this hiccup.

Which they did by offering us a free game. That's more than fair for me.

[jeffrey92]

I see the free game is them admitting they screwed up. They may have apologized, but I have yet to see any real assurance that my live will work next year. It would make me feel a lot better if they said that in 2008 they would be staffing more people for xbox live, and vastly upgrading live's player capacity.

A free game is nice, but maybe the lawsuite will teach them that they need to pay a little more attention to Live and that this crappy service just isn't ok. And although this is one of the worst downtimes, xbox live has been like this a lot more than just once in five years.

[ukbootlegs]

QUOTE(PirateElf @ Jan 6 2008, 04:20 AM)

Which they did by offering us a free game. That's more than fair for me.

Completely agree.  As long as it is one I don't already have or some crap like Asteroids.  But I know a game's beauty is in the eye of the beholder

QUOTE(jeffrey92 @ Jan 6 2008, 05:02 AM)

I see the free game is them admitting they screwed up. They may have apologized, but I have yet to see any real assurance that my live will work next year. It would make me feel a lot better if they said that in 2008 they would be staffing more people for xbox live, and vastly upgrading live's player capacity.

Again, I agree, the offer of a game is an admittance, but then when did they not to admit to having an issue?  What I have a grievance with is the status page not being up to date.  Stating everything is running OK is a flagrant lie.

Why do you feel they need more Live staff?  I have no comprehension how many staff they have at all, but you can have too many people working on an issue and then lose focus.  Quality over quantity when it comes to a service issue on this magnitude I say.

I think they need more servers and higher network bandwidth, not more staff.

I am still having Live issues.  

• Taking over a minute to give me a blade
• Not able to join games I am invited to
• Lag
• Not able to send messages.

QUOTE(jeffrey92 @ Jan 6 2008, 05:02 AM)

A free game is nice, but maybe the lawsuite will teach them that they need to pay a little more attention to Live and that this crappy service just isn't ok. And although this is one of the worst downtimes, xbox live has been like this a lot more than just once in five years.

Is a lawsuit really the answer here?  Any costs incurred by Microsoft will only be passed onto the consumer with more expensive hardware, software and services.  They could even let Live go the same way as the PS3 version.  Make it free, but have no synergies across games, and the entire environment.  I don't want this.

I am 100% confident Microsoft have learnt from this debacle.  However, I would like to see that publicly announced once the problems are resolved.
What I find annoying was the fact, English was not the first language of the helpdesk staff, the guy on the phone even told me I am more knowledgeable than he is.  OK, I am an IT consulant of many years, with many accreditations, but I have no Live support experience.  His level of diagnosis literally ran to, "can you perform the network test please."   A joke.

I have never made so many posts in a month, as I have in just two days in this thread.  LOL.  Indicative of how fed up with it I am.  Everyone is emotional over this issue, anger, sympathy etc, but let's keep things in perspective.  If Live wasn't so great most of the time, then this problem would be less tangible.  But it is great and they have had a serious hic-cup, but shouting about buying PS3's, canceling Live and suing is not the answer.

MS need to improve their communication to their users.  Take the servers offline for a couple of days if necessary and upgrade the infrastructure.  I would rather it be down and I know they will have it resolved then to carry on this half arsed, works now, doesn't work now fashion.

Can i just sue for Vista instead?  I was definitely mis-represented over that.  What a pile of crap.  Even drag and dropping files has stopped working for me, even after a reboot.  Had this issue a while ago but it went away.  It's worse than Windows ME in many ways.

[sinister slipknot]

QUOTE(BigSteel @ Jan 5 2008, 03:14 AM)

As a Canadian, I just can't understand how Americans think that they can sue for pretty much anything.  The stranger part is that they do sue and quite often win.  This seems like one of the more ridiculous ones that I have heard of.  How is not having Xbox Live for a few weeks worth $1.7M?

Edit: I am not is any way insinuating that all Americans are like this.

Exactly what i was thinking, it wasn't MS' fault that they had so many more people using live so they had unexpected downtime. If MS purposly did it to annoy people or to advertise something then yeah, sue.

[vanxman]

QUOTE(ukbootlegs @ Jan 6 2008, 04:48 AM)

They don't owe us financial recompense, but they owe us an explanation, and they owe us assurances they have learnt from this hiccup.

Exactly... Take the RROD. How open and forthcoming were they with that? Took a year of MS accusing customers that they were PURPOSEFULLY BREAKING their consoles before they WERE FORCED to come clean and say the console's build quality is only slightly better than a cheap Chinese lead-based-paint McDonalds toy...

QUOTE(ukbootlegs @ Jan 6 2008, 01:03 PM)

Again, I agree, the offer of a game is an admittance, but then when did they not to admit to having an issue?  What I have a grievance with is the status page not being up to date.  Stating everything is running OK is a flagrant lie.

Exactly. I still had problems last night. 25 minutes in COD4 with about 6-8 "game lobby closed" and 8-10 "you have to be connected to the internet to be able to use matchmaking services" (while connected and chatting with a friend) messages, BUT NOT ONE SINGLE GAME!!! Keep in mind, every button press is now a 10-30 second affair. Choose "multiplayer"? Wait 15 seconds. Choose "storage device"? That'll be another 20 seconds please.

And yet, the support status page status: UP AND RUNNING.

Me definitely thinky NOT!!!

It's all about honesty for me. I would have been much less annoyed if they said it's down and come back in a week. As opposed to (1) keeping quiet that there's a problem and (2) being obtuse and secretive about exactly what the problem is and what to expect and when it's gonna be fixed and (3) saying it's all good when clearly it ain't.

This reeks of how they handled the RROD issues as well. And see where we are with that...

So, the lawsuit a good thing? I think so. As many posts above me mention, they need to be taught that in providing a service for payment, they have an implicit responsibility to deliver on it. Or at least be forthcoming and truthful about any issues.

If it pushes up the price but gives a better service, that's OK with me. I am a working stiff, so a couple of nights gaming over the holidays is worth more to me than the calculated $2. For perspective (not boasting), 30 minutes wasted trying to have a quick game of COD4 just about pays for my year's subscription (based on my charge-rates). I am prepared to pay (and do pay) for a service which I expect to be available when I want it (barring communicated downtimes). The principle behind paying for a service like XBL or internet or mobile or telephone services is that it is available when you want/need it...

My $0.02... Actually more, considering the time I used to type this...   :-)

[sha]

Forget the free game they should extend every live sub 1 month.  I think the suit will never get to court and there is not need to settle out of court.  They will get a few years of live free.  I think we should sue the people for this insane frivolous law suit.

[d0ct0r46]

QUOTE

So, the lawsuit a good thing? I think so. As many posts above me mention, they need to be taught that in providing a service for payment, they have an implicit responsibility to deliver on it. Or at least be forthcoming and truthful about any issues.

If it pushes up the price but gives a better service, that's OK with me. I am a working stiff, so a couple of nights gaming over the holidays is worth more to me than the calculated $2. For perspective (not boasting), 30 minutes wasted trying to have a quick game of COD4 just about pays for my year's subscription (based on my charge-rates). I am prepared to pay (and do pay) for a service which I expect to be available when I want it (barring communicated downtimes). The principle behind paying for a service like XBL or internet or mobile or telephone services is that it is available when you want/need it...
 

totally agree !!

I too am still having problems. 'Game lobby closed' again and again on cod4 really p*&%ing me off now !!!

QUOTE

Fine you want your whole 1.80 but most people would much rather have some form of real compensation like a game

It would hardly cost m$ a penny to give us all an arcade game as compo!!

m$ say ' your all getting a free game that would normally cost you 800 m$ points (7 quid or $12 roughly or whatever)
So we all think 'great for a few weeks of intermitant problems with live were all getting the equivilant of £7/$12 worth of game as compo'

Wrong m$ are giving us a few pence/cents cause thats how much the game costs them!!!

basically it would cost m$ far less to give us all a free game than it would to reinburse us all for 2/3 weeks worth of live !!!    

[torbjorn]

we should all THANK this guys,,

they are the few one that actually have the balls to stand up and say- NO we will not be run over bu shitty service from ms anymore!!

these gyus are the one that makes thing happen..

if this was the rrod case and noone had the balls to say NO- this is not good enough!!
we would all be screwed in term of repairing the rrod..

just think of it.

i think the live service is UNEXEPTABLE!!!