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[GameAngel]

QUOTE(dcfcforever @ Apr 25 2007, 01:32 PM)

the only way to removed a card is to add another

just add a card thats about to run out and everyone will be ok

This is not true!

I have 5 cards on my account and only one of them is displayed as removed on https://billing.microsoft.com/ and what is more my account and cards were used when my 360 was stolen last year, and what made this even more frustrating for me was… the thieves had 5 cards available for them to use! I still have access to them all now!

You cannot even remove the details of a card that may have been entered by mistake, which is ridiculous and basically bloody stupid, but then add to that the fact you can still not remove a card using the online services via your PC and then add to that the brick wall that customers are recording when communicating directly with Microsoft, suggests to me that this is not an oversight, but in fact, a business practice.

It is obvious that this practise benefits only Microsoft and it is also clearly dangerous to the consumer and I for one, after reading so many of your posts, will be contacting the DTI regarding this mater. In light of the documented dangers associated with retaining credit card information and the current climate of internet and wireless fraud, it seems absurd that one of the leaders in services and technologies against such crimes, would allow such a vulnerability to exists.

It would also be very helpful if people reframed from posting untested hypothesis as in the one quoted above, thank you.

[Tony42077]

Well, I'm almost a month into my credit card removal, and it's still on there. I've talked to 5 different people in the billing dept. and have gotten 5 different reference numbers, and still nothing. Microsoft is a bullshit company

[Steve-0]

i had exactly the same prob, i used to play pso in the day and they still charged me the $5.99 a month for 3 months after i cancelled, and my 12 month rand out so i thought i would get a 1 month so see me by till i got another 12 month scratch card, well my 360 died before the month was out so i just left it only to find when i recovered my gt 5 months later on my bro in laws 360 my account was suspended, i called them up and the said the payment faild i argued that i ONLY WANTED 1 MONTH and they said its an auto billing cycle, and now my gt is usless and i would have to make another i told them bollox what about my acheivement points and my friends list they said "they cannot do anything about it and its all trivial and i should just play the games again and make new friends", after another 15 calls and 15 different stories low and behold i got a silver account again, the funny thing is i dont even want another live account i have much more fun on kai then i ever did on live, live is an open market for fools and annoying people well a handfull falls into that category but kai is only realy accessible to people in the know, i find the kai communty much more respectfull then some of the people on live, im not generalising that everyone who uses live to be a fool but some people just are born that way.

[jamesnmandy]

QUOTE(_8ight @ Apr 24 2007, 07:51 AM)

this was a post of mine on digg.com

http://digg.com/tech...ount_2#c4614103

im going to have to say they didn't look into how Live billing works before using the CC....that would have solved this case

i have old cards on there, and have had no problem cancelling my Live recurring billing on the one active card

why is everyone all up in arms about cards being on there that they dont use anymore?  just dont use them......choose the correct one and move on, its what i do, all the other ones are cancelled anyways, so whats the problem?

[bucko]

way to go back in 2007, i was still at college then gee man look at the date thread closing since it's ollllld.