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[pcween]

Hi there!

My XBOX 360 died a week ago. I activated a 12-month XBOX LIVE gold membership on 01.05.2006.

Today I got a (working) replacement XBOX 360 from MS via mail (with a new hard disk). In the XBOX LIVE setup menu I have to setup my gamertag, email-address and password. I am sure about my gamertag, but somehow my email-address or password don't match...

I know that my savegames are gone forever because of the new hard disk.
But I need access to my XBOX LIVE account, so I can at least have my old achievements back and use the remaining 11+ months of my XBOX LIVE gold membership.

I tried to reset my password via the Credential Management section on the MS Passport Homepage (https://accountservi...f?lc=1033&id=10) - but I never receive an Email from them!

I also tried to contact MS support via the online form on the MS Passport Homepage (http://support.passp...mail&ct=eformts) - but no reply so far either...

Do you guys have some ideas how I can get my account back?

[pcween]

It works now. All I had to do was wait for the password reset email to arrive  

[patrick2269]

Did you not keep your old HD?

[pcween]

no, they asked me to send in the xbox360, the power supply AND the hard disk.

[awsomefergie33]

hi pcween,
   i forgot my password to my account also but i also dont remember the email i used so i am very angery and confused so can you send me a message on what you did or actually what i need to do. if you can i would apreciate that very much.
                                                             
                                                                                                           thanks,
                                                                                                                    awsomefergie33