I dont think it matters what microsoft does to fix this, they have lost me as a customer forever. My launch pro died on me from RROD back before they added the 3 year warranty, so i sold it on ebay, and bought an elite. It had the new heatsink and what not, but last month that thing also gave me the RROD, didnt even last 8 months. Called MS, they sent me a box, a month later i got a new (refurbished) elite, plugged it in, when to play a game, and IT RROD ON ME!!!!!!! I could not believe it. I called them up again, and now they had me send it back to them and they wanted me to send my power supply but i know that was not the cause, I tried my friends PS on the system, and he tried my PS on his system and no problems on his system and the one they sent me was still busted. I'm soooo fuckin pissed off. I should be getting ANOTHER one on monday, we will see how long that piece of shit lasts. Microsoft, if you are reading this, you HAVE LOST A CUSTOMER FOR LIFE.