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Author Topic: If You Have The 360 Service Contract - Don't Let This Problem Happ  (Read 22 times)

kevinpars

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If You Have The 360 Service Contract - Don't Let This Problem Happ
« on: August 19, 2006, 03:26:00 PM »
Check out my gamertag:  kevinpars.  You can see that this is not spam but a true story.  I will post back to let you know how it gets resolved.

I bought a 360 in December 2005.  I got the 2 year MS extended warranty at that time.

My first 360 died in March.  I called support and got a replacement (refurbished unit) in April 2006.

Today my second unit died.  Same problem as the first one - the "checkboard" screen freeze followed by the red lights.  I called 360 support and got some bad news.  The service department at MS had never transferred my warranty from my original 360 to my replacement 360.

What does this mean? After talking to the 360 support person and his supervisor, I am going to have to write a letter to the Service Contract Department and ask them to help me resolve the problem that they caused in the first place.  Once this problem is resolved and my extended warranty is transferred to my replacement Xbox 360, I can then contact MS support and get them to send me a box to replace my second broken 360.

In other words, MS 360 support won't even send me a box (coffin) to send back my broken 360 until I resolve the problem by sending a letter to the Service Contract Department.  At least a week has been added to my waiting period due to a mistake that was made by MS.

If you have a replacement 360 and received a letter with your replacement console stating the following, consider yourself forewarned.  The following is quoted from the letter from MS:

"We will handle these administrative functions for you.

1. - We will perform the warranty registration of the replacement console for you.  If you had already registered your old unit, we will cancel the old registration.

2. - If you purchased a MS Extended Service Contract, we will establish a new contract to cover the replacement unit an cancel the MS Extended Service Contract forf the old unit."

If you have this letter, don't trust it.  Call MS and make sure that the warranty you paid for was transferred.  Otherwise you could end up like me.
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CattyKid

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If You Have The 360 Service Contract - Don't Let This Problem Happ
« Reply #1 on: August 19, 2006, 04:02:00 PM »
QUOTE(kevinpars @ Aug 19 2006, 06:57 PM) *

If you have this letter, don't trust it.  Call MS and make sure that the warranty you paid for was transferred.  Otherwise you could end up like me.

Good words of advice.

Please keep us updated?
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echto

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If You Have The 360 Service Contract - Don't Let This Problem Happ
« Reply #2 on: August 20, 2006, 05:23:00 PM »
I would guess a copy of your voided check, or a copy of your credit card statement, would be great ammunition for a lawyer.  I wouldn't dick around with MS.  I'd go straight for the juggler.
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guah

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If You Have The 360 Service Contract - Don't Let This Problem Happ
« Reply #3 on: August 23, 2006, 04:26:00 PM »
Go straight for the juggler?  Why do you have to hate on jugglers?  They're just friendly circus folk; also does MS even hire jugglers?  What the hell do they use them for?

Anyway going for the jugular is passe, with the carotids you'll get a larger spray.

(Wow I'm bored).
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