Topic: Possible Lawsuit? (Read 22 times)

Megaherz · « **on:** July 09, 2006, 12:57:00 AM »

Long story short...

My 360 started giving me the "3 lights of doom" so I called MS and got a 1 year extened warranty. I didn't know that this could not be done outside the 90-day warranty (honestly). Anyway, the guy at MS gave me the 1-year warranty with no questions asked. I gave him my credit card info and said it would take about a day or so to take effect. I even have the order number for this transaction.

I called MS today and I guess they noticed the mistake. I finally spoke with some supervisor who said that they could not do that, and that I would not be charged for the 1-year warranty since they could not offer it outside the 90-day period, and they would not honor it, and I would have to pay the full $129 to have my 360 repaired. However, he kept asking for the last 4-digits of my credit card to process the refund. I told him that he would only need to do that if the transaction had already been completed and I was charged, blah blah blah...

Anyway, the conversation ended by me telling him that I severlely questioned the legality of his actions and that I was not going to authorize the refund by giving him the last 4-digits of my credit card until I spoke with my lawyer. I plan on running it by him on Monday, but I thought I would check with you guys to see if you have ever heard of anything like this. Can they sell you a warranty and then not uphold it?

CerealKiller741 · « **Reply #1 on:** July 09, 2006, 11:17:00 AM »

I'm not sure about the legality of the subject, but is it really that big of a deal? I understand that it was wrong of them to sell you something then turn around and say no, but I don't think bringing the law into it is necessary. Besides, the only settlement you would get is a free reapair or something like that.

CattyKid · « **Reply #2 on:** July 09, 2006, 03:02:00 PM »

Instead of contacting your lawyer, call the Better Business Bureau. Tell them what happenned, accurately, and they will tell you what to do. I think you would be putting SO much energy into this and time, just to get your 360 repaired. But, in all honesty, were you doing the "right" thing trying to get a warranty on your 360 AFTER it had broken? Isn't that like trying to get Flood Insurance AFTER your house has flooded?

Either way, I'd say you're in the wrong. They made a mistake. Documentation says that you have to apply within 90 days. You did not, therefore the transaction you made should be null. It shouldn't matter that they were going to give you the warranty since you yourself did not comply by the rules set forth in the warranty. It was over 90 days.

After you are done arguing this (feel free to take it as far as you want, I just don't think you'll get far for a LOT of energy), maybe try replacing the Thermal Interface Material with some Arctic Silver 5, it might fix up your problem and save you a lot of hassles.

Megaherz · « **Reply #3 on:** July 09, 2006, 11:37:00 PM »

Alright, I'm gonna wait until tomorrow or Tuesday to see if the charges show up on my bank statment. If they didn't charge me than I guess I'll just drop it. I think I'm gonna try and call them again tomorrow, though, to see if I can get someone dumb enough to start the repair order for me. (IMG:style_emoticons/default/tongue.gif)

Reaper527 · « **Reply #4 on:** July 10, 2006, 07:55:00 PM »

unless your lawyer is a family member that will represent you for free, your going to end up paying more in legal fees then you would in repair fees. i think you might have to bite the bullet on this one and pay their $129 repair fee (as much as it sucks its still less then $300 or $400 for a new system). why wait for a bank statement? online banking all the way (IMG:style_emoticons/default/wink.gif)

sga_MODZ · « **Reply #5 on:** July 11, 2006, 08:46:00 PM »

Consumer Affairs. They will be in your favor.

xboxexpert · « **Reply #6 on:** July 11, 2006, 10:27:00 PM »

QUOTE(sga_MODZ @ Jul 11 2006, 10:17 PM)

Consumer Affairs. They will be in your favor.

Agreed

JMan8108 · « **Reply #7 on:** July 11, 2006, 10:37:00 PM »

dude, its like 100 dollars...... youre way too sue happy man

CattyKid · « **Reply #8 on:** July 12, 2006, 12:09:00 AM »

QUOTE(JMan8108 @ Jul 12 2006, 02:08 AM)

dude, its like 100 dollars...... youre way too sue happy man

As Sir Athur Conan Doyle put it... He "enjoys litigation (IMG:style_emoticons/default/wink.gif) (Hound of the Baskervilles)."

Author Topic: Possible Lawsuit? (Read 22 times)