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[magowan]

I bought two 360's on launch day.  A premium at walmart for my brothers and the premium at best buy for myself.  Mine works fine, but the one I got for my brothers would lock up when playing games, especially perfect dark zero.  After a few days it would just frag when turned on.  I called MS and they sent me a shipping box via DHL.  I put the defective 360 in the box, called DHL, they picked it up free of charge, and seven days later I received a brand new Xbox 360.  The box contained the following letter.  Just figured I'd post  this.