1.IF YOU ALREADY HAVENT HEARD: DO NOT MOVE YOR CONSOLE WHILE THERE IS ANY DISK IN THE DRIVE! THE DVD READER CASING IS SO CLOSE TO THE QUICKLY SPINNING DISC THAT THE SLIGHTEST MOVEMENT WILL RESULT IN A PERFECT CIRCULAR SCRATCH ON THE DISC THAT WILL DESTROY IT!
2. IF YO HAVE ALREADY RUINED YOUR GAME. CALL MS 8004MYXBOX TELL THEM YOR CONSOLE SCRATCHED YOUR DISC BEYOND REPAIR AND NEED A REPLACEMENT. (MS will tell you they 'personally' can only replace 1st party games aka MS made games.) THE REP WILL THEN GIVE YOU A SPECIFIC REFRENCE NUMBER AND WILL TELL YOU TO GO TO THE STORE WHERE YOU PURCHASED YOUR DISC (in my case bestbuy)
3.GO TO THE STORE MANAGER AND TELL HIM/HER THAT M$ TOLD TO COME TO THE GAMES ORIGINATING STORE AND GET A REPLACEMENT.
4. THE MANAGER WILL TELL YOU THIS AND TELL YOU THAT....BUT IN THE END ANY GAME DISTRIBUTOR HAS SIGNED A CONTRACT TO FOLLOW GAME WARANTIES AND REPLACE RUINED GAMES DUE TO XBOX ERRORS.
5.IF HE/SHE SAYS NO WAY... THEN HAVE THE MANAGER CALL M$ AND GIVE THE REFRENCE NUMBER WIICH WILL PROMPT THE M$ OPERATOR TO REMIND THE MANAGER OF THEIR OBLIGATION TO REPLACE GAMES.
THIS WORKED FOR ME...I NOW HAVE A NEW COPY OF NFS......TRY IT AND TELL ME HOW IT WORKS!