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[elborak]

Order # 31342

Xecuter X3CE + black Pro Switch bundle

I'm new to the XBox world (picked up my system about a month ago), so I can't speak to whatever history the guys at TMC may have.  I picked them out of the list of resellers because of their very aggressive pricing (X3CE + Pro Switch bundle for $63 with free shipping!).

Initially the order was delayed as TMC had received a defective batch of X3's and had to wait for a replacement shipment.

Then, once the X3's were back in stock, TMC notified me via e-mail that they were out of the black Pro Switches and offering to either send a crystal or green switch, or refund the cost.  I got onto their IRC channel and instead asked them to send the X3 immediately and then the black Pro Switch when they received stock.  X3 arrived 2 days later.

A week later I went back into the channel and asked about the Pro Switch status.  Still OOS and offered either crystal or green.  Said I still wanted black and would wait.  At this point they offered me an upgrade to a black X3CP for a significant discount.  I debated (I'd like the CP, but really don't need it).  Then the owner offfered me a really sweet deal on the upgrade to make up for the delay, which I gladly accepted.

And, before someone asks, there was absolutely no quid pro quo (as in "We'll give you this upgrade if you give us a good review!") involved.  It was just good service and trying to make the customer happy.

The X3CP it arrived today.

Total time, order to receiving final shipment: 3 weeks.

I must say that I'm quite satisfied with the transaction (and not just because I got an upgrade).  The guys on the IRC channel were always willing to help.  It probably helped that I was patient and friendly in dealing with them as well rather than screaming "Where's my *#@*~$ order!!!!"

I'd gladly order from them again.  My only real complaint is that there's no clear indication on their site whether or not a given item is in stock.  So I might hesitate if I really needed something on a tight schedule.  Hard to beat their prices if you can afford a possible delay.

They were friendly and extremely helpful to me.  I would recommend going to the IRC channel for help/support rather than e-mail.

[Big_Whoopin]

I placed an order with themodchip.com on Thursday 09/15/05.  Before doing so I called their phone number (213-291-8140) to confirm I could reach someone and ask a few questions. (Currently in process of filing a fraud claim against system-mods.com, wanted to make sure from the get-go that I could reach someone.)  I left a message on their line, I received a call back less than 1/2 an hour later.  I believe the person I spoke with was Sean.  On the phone he was professional and courteous, and also let me know that if I submitted my order soon he would be sure to get it shipped out that day.  (this was around 20:00 eastern US time.)  Their CC processing system seemed a little odd since it uses a 3rd party but on the whole the web store interface was simple to use.  My order of two X2.6CE bundles (included programmers and free shipping) came to a very reasonable $58.00.  I received my acknowledgement for order #32003 at 20:07, my shipping confirmation and USPS tracking number at 20:14.  On Monday 09/19/05 I received the shipment at my door in eastern Pennsylvania.  Packaging was a USPS Priority envelope within a USPS Priority paperish-plastic (some sort of poly fiber?) envelope.  While I would have preferred the durability of a box the items inside were contained in separate bubble packs.  Everything arrived intact.  I have already used the programmers to update the BIOS on the X2 chips, no problems found and all components from programmers to switches for the chips seem to work.  I am waiting for my friends to get me their Xboxes so I can actually do the installs, but from what I can see right now there are no problems with the hardware I bought.  I have been very satisfied with the products and service I received and don't see any way that I could have done better for the price.

I understand that everyone has a history, and I was not aware of the posts in this forum or resellerratings.com prior to placing my order.  I do not know what goes on behind the web front at themodchip and who may be there that may have caused problems or run scams in the past.  What I can say is that my order which went through just a few days ago was fast, accurate, complete and left me feeling comfortable with purchasing from themodchip.  I will be checking in with them first when I need any more mod products.

But because of the one bad experience I've had in the mod sales community I will probably still phone first, just to make sure.

-Whoopin'

[Simba7]

Order #30346

I still haven't received my X3 or my X3 Control Panel for my Xbox. I placed an order in May and I've called and left several messages. I have emailed them several times with no reply.

I'm wondering why they're ignoring me?

Order id: #30346      Order date: 04-28-2005 21:34:43
Tracking number: Shipped USPS Priority 05/06
Products ordered
SKU         ProductItem                price    QuantityTotal
Xecuter3  Xecuter 3 CE for Xbox
Options:  X3 Pro Switch: No  X3 LCD:No Solderless: No
$52.94  1$52.94
CPx3X3   Control Panel for Xbox
Options: Color: Black
$63.95 1$63.95
  Subtotal: $116.89   Shipping cost: $0.00  
Coupon saving: $35.20   Total: $116.89

[modstermike]

i'm in the same boat... trying to get a hold of these guys to get my order that i probably never will see.  all i want is a refund at this point, i'm ordering my parts from a reliable vendor.  these guys have my money and i have nothing that they promised me.

[tribaljedi]

Order id:         #32905
Order date:         05-Dec-2005 15:49:35

Got an email the first stating the X3CE chips were to arrive the following week, even though the website said in stock.

Still haven't recieved my order 14 days after purchase.  Called and left a message on Shawn's ?? voice mail, I guess the guy who the 800 number is fowarded to.

If I don't hear anything back today I'm calling my credit card company and reporting fraud.

[modstermike]

well... still waiting.  never talked to anyone, never got any replies to my emails.  but i did get shipping notification on 12/20/2005 and it did appear that there was a huge shortage, just a little lack of communication.  2-3 day priority has not gotten here yet though... we'll see.

[242]

Order #33033

Order Date: 12-9-2005

Xecuter 3


My order did not go as smooth as I had imagined it would, but it did end well. I didn't visit these forums prior to placing my order, so my buying decision was made rather blindly.

When I ordered my chip, the website said that the parts were in stock (but they weren't). So I also paid the extra $10 for fast shipping thinking it would ship immediately since that is what the site led me to believe. After calling many times over the next few days, I finally talked to someone who told me that the chips were not in stock but they would ship out as soon as they got them in. He also agreed to give me the solderless adapter for free since I paid extra for shipping and I wasn't going to get my chip anytime soon. After another couple days had gone by with no ship confirmation I called again and again I was told that they didn't have stock yet, and to give it another couple days. On the 19th, I received an email saying that my order had been shipped, but no tracking number. So I did a little searching around and found the IRC channel (#themodchip.com which is not listed on the website), and someone in the IRC channel told me to contact the screen name 'ShipDpt' on AIM. Once I did, I got an immediate response and he was very helpful, giving me my tracking number as well. The person I talked to admitted that they had forgot our deal about the solderless adapter, and he agreed to send that immediately. So at this point I was just waiting for the USPS in the pre-Xmas rush.

I received my chip in great condition on 12/24. But I obviously did not have my adapter, so I installed the chip without it and it works great. I did receive the solderless adapter on 12/27 though. So they did come through as promised.

In summary, this was not the smoothest of transactions, but it did have a happy ending. I would most likely buy from them again, since I know how to get in touch with them now. After all, they are in the US and their prices are great.

Rating: 7/10

[derfunkenstein]

order 33662

Xapt3r 1.0-1.5 and X2 programmer.

I made a mistake getting some stuff set up with my CC, but I talked to their shipping dept via AOL IM and they got me straightened out within a half-hour or so.  Good experience on my part.

[silver636]

Your order has been processed successfully.

Order id:         #33754
Order date:         02-01-2006 23:13:26
Products ordered
SKU    Product    Item price    Quantity    Total
CPx3    X3 Control Panel - BEST DEAL ON THE NET GUARANTEED!!!! (Plus Free Shipping!)    $46.95      1    $46.95  
Subtotal:     $46.95  
Shipping cost:     $0.00  
Total:     $46.95  
Thank you for shopping with TheModChip.com

TheModchip.com - Xbox, PS2, PSP
Phone:
Fax:
URL: www.themodchip.com

Received item on 1/5/06.
Was in original xecuter box with the foam wrap and bag, installed item, works great. Price was the BEST I found which was an authorized Xecuter retailer per Xecuter's website. Would recommend, and hope that they get the X3IR in stock soon and at a cheap price.

[Flexmaster Frag]

Order #: 33555
Date of order: 12/25/05
Items:  X3 Modchip

I think I got burned as well.  I ordered an x3 modchip from their site seeing that it was in stock and at a reasonable price.  I ordered 1-2 day shipping and received the confirmation email.  It has been 2 weeks after my order was processed and still no word from TMC.  I have emailed them 2 or 3 times and have received no response.  Their listed phone number goes straight to voice mail.  The x3 chip is no longer listed on the website.  I should have researched them before placing my order... and now it looks like I'm paying for it.  I will never do business with the site again and hope other people will make better decisions that I did.  Is there any place I can turn these people in for internet fraud?

[DoTsTeRX]

Perfect Transaction, no complaints

I ordered a X3 LCD for like 21 bucks and shipping was free.
It arrived quickly and looks and works perfectly.



Order id:   #33737
Order date:   02-01-2006 02:19:16
Products ordered
SKU Product Item price Quantity Total
 
xlcd LCD Display for Xecuter 3 (Free Shipping!)  

[scamed]

placed an order on 12/30/05 order # 33709 for a thompson Xbox DVD Drive with 3-5 day delivery and have not heard nor can i contact them despite repeated e-mails the phone # on the site is disconnected  the phone # on the invoice is some guys voice mail that has been full for two weeks i even called the payment prossesser to try to contact these guys! Not someone im going to recommend. feeling ripped off.

[Shipdept]

Hello,
If you are thinking about placing an order or have ordered and have questions or concerns about TheModChip.com there are a number of ways to get in contact with us. Message TheModChip.com at AIM screen name “Shipdpt” or email [email protected] You Can join us in our mirc Chat room #Themodchip.com and we will be happy to assist you.

Sincerely
TheModChip.com

[Sniperman]

thats is #TheModchip.com on Efnet

[Sniperman]

on Efnet