How fast do these guys reply to emails? I heard very fast, but I bought a PS2 premod this morning and sent the money via Paypal. I received confirmation via Paypal that the funds were transferred, but I never got a confirmation from impactmods.com that my order went through. I have emailed them 3 times today at different times and have yet to get a reply. It seems the site may have messed up and not let my item go through to complete the checkout process. Now I do not have an actual order number, but the funds have been sent. If this site is as good as everyone says then they should fix this IMMEDIATELY!!!! I fear that I will be out the almost $300 that I spent on the site. Someone please tell me if they have ever had a problem like this or maybe how to remedy it. It seems like an easy problem to fix with the site if they would just contact me. I hope they do not screw me.
Update: They just emailed me....it seems I jumped the gun by emailing them so many times. I guess they are just busy like many of the sites are. It did take them a day and a half to reply, but at least they did. They told me my premod would ship by Friday at the latest. It seems these guys are going to turn out to be okay, and I hope to be another satisfied customer.
Update: 06/18/04.....Well it has been 10 days since I placed my order and still no system. UPS shows that they were sent a message from Impact Mods, but they have not scanned it through their system. I noticed they no longer carry PS2 Premod Systems on their site. I sent an email last night to Impactmods.com and received no reply today. They cannot be so busy that they can't reply to the emails that are sent by upset customers on a day to day basis. Customer service does not seem to be priority #1 here. I am very upset that I gave them my business. I wish I would have taken it elsewhere. Especially since I have dealt with places like Modchipman.com and have had wonderful experiences with them. I will let you know if they turn this major problem around into something positive, but something tells me they will not and I will have to file a complaint through Paypal to get my well earned money back.
Update 06/19/04....They finally sent me a message. Its seems their reasons for the delay were jury duty and a set of bad PS2 systems or chips. The reasons seemed legit, but I still had them refund me for the purchase. Hope the rest of you have good luck with Impactmods. Its seems that quite a few of you have had nothing but great experiences with them. As far as the refund I was very pleased to see that they met my needs in a very quick manner. They changed the way I feel about the site and would probably recommend them to others just based on that.
This post has been edited by Chriskom1: Jun 19 2004, 04:30 AM
