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[michaelt]

Order #138

Placed an order on 10/09 (billed that day too).  On the 13th, got an email saying the order was being processed and would ship within 2 days.  After several days and 3 emails, I got an email on the evening of 10/22 saying that my order was ready and would go out on Monday, 25th, upgraded (?) to 2 day shipping and would be here Wednesday.  Wed., Thurs. and Friday came and went, no package yet.  I've tried to contact them via email and the online support, not having much luck.  Not a pleasant experience.

[senspi]

Order 121
Ok. Lets get this out of the way. If you treasure your sanity don't order from these people. That's the TL;DR version.

Let's get the story of hell started here. I originally ordered from these guys becuase they were cheap. This is just about the only thing going for them. I saved about 10 dollars I think. Either way, I order my premod, come Tuesday I'm told it'll ship Wednesday or Thursday. I say ok, I'm fine with that. I'm happy at this point, ecstatic that I'll get my xbox soon. But that feeling will soon subside. From Wednesday to Friday, I fire away email after email trying to get some type of response to some of my questions, and nothing. Nothing at all, my order is still at processing come Friday. So I go to "24/7 chat support". I'd seriously have a better chance of getting ANY of my questions answered by a fucking wall. ONLY there do I find out that the people went to get married( which is totally fine by me, I understand why my xbox wasn't shipped out). What did piss me the fuck off is how these people made up some shit about a problem that caused a delay in the shipping and no work being done on my xbox at all. They could have also emailed people who ordered that they were gone, instead of letting the dozens of people who did order all run aorund like fucking chickens with their heads cut off wondering what the fuck is up. EVEN BETTER was them allowing us a goddamn refund so we could go somewhere else with out business AND NOT WAIT A MONTH. Already thats lie number one regarding a ship date. That marks the end of week 1.

Week 2 starts just fine. Late at night on October the 7th, a Thursday I get a email that states my xbox will ship out Friday. Oh shit! Is that right, I'm overjoyed and shit. Until friday night comes and I have no tracking number, I wonder why. The reason why is because they just coincidentally finished my xbox five minutes before I sent them an email. Lie number 2 regarding my ship date.

Week 3 my xbox finally ships, but becuase of Columbus Day it gets shipped on a Tuesday. I receive it on Thursday becuase work inteferes with my package room hours. Thursday afternoon I pickup my package, and go home. As soon as I open it I notice some stank ass controller I got. That was scratched, and had all that dirt in it, when you use a controller for a long time and it gets stuck between the opening in the controllers. So I'm wondering what this shit is, is this xbox USED. When I setup my xbox I notice theres gamesaves on the xbox. Ding Ding, this shit is used as far as I'm concerned. (Theres little dents in the xbox too) I send another email to these people and ask them what the fuck is going on and why do I have a used xbox. Was the fact that my box said NEW XBOX on it not indication enough for them not to send me a used xbox. Either way, I need to send them my xbox so they can take care of shit. I say I'll send it on Monday.

Week 4 on Monday I send it out. They then apparently need to wait until my xbox gets there for them to even start with my new xbox. They're doing a fucking disservice to me and can't do one goddamn thing to hurry up my goddamn xbox out. It's not like I'm trying to gyp these fuckers here, I'd just like my shit before xbox 2 comes out. On Thursday, I get an email saying it'll ship out that day or Friday. At this point I dont believe a goddamn word these people say. Thursday passes, Friday afternoon passes, Friday night comes and guess who has no indication of shit shipping out. I send email after email and get nothing, no response at all  No response up to the time of this writing, which is Monday. Lie 3 regarding a ship date.

This Monday marks a full month since I ordered my xbox. 1 month of getting fucked around and hassle and emails. At this point I wouldnt be suprised if it took another month, DJP is no where to be found, "support" isnt asnwering shit. The only time people are talking in there is when other people like me are wondering where the fuck their orders are. All of them, after I talked to them, are going through the same shit as me. Promised ship dates, taking too long, and other shady business.

I seriously wouldn't be suprised to find that someone shit in my xbox at this point.

I ended up getting the xbox Thursday the 28th, a month and 3 days after ordering it.   And my check for shipping reimbursment wasnt in it.

All in all, don't do business with these people, they're shady, take way too fucking long to ship shit, and think they can fuck around with people and take their money.

Nov 7 I've emailed DJP regarding my check not coming and have not got any response for over a week.

[kezor]

ok people maybe we are slow these past 2 weeks we are going through some changes, if you guys need any help we have a support channel and i would be more than happy to fill you in with my knowledge, i don't have too much access but i know houseofmodchips is switching locations and moving takes a long time so let them move and get settled in thanks

[djp]

Ok we are all caught up and back on track and you will see nothing but positive posts once again. we take pride in keeping our customers happy. Our website has been updated with all of our new products and services. Anyone who had a problem with their order please feel free to drop us a line or visit us on our live chat support and we will try to compensate you some how or another. Thanks a ton and we apologize extremly.

Thank you

djp@efnet

[whackawookie]

i was in the 24hr live support and got to talk to i think djp before i ordered.  he answered every question i had prior order.  although the order hasnt shipped yet im guessing its because it was on tuesday.  if it hasnt shipped by today i will probably email them asking when it will.  otherwise they've been very helpful.  will update when have shipping confirmation.   #187

[DJnight15]

Xbox works great and recieved good support from djp himself. thanks again dogg

[kcrislip41]

 

On November 11, 2004, I sent my used PS2 system and a brand new XBOX system to be modded for a total cost of $159.50 and that’s including me supplying the DMS3 chip for the PS2.
 I am constantly emailing them about the status of my order and the only response I have received was that the condition of my sons PS2 was such that they refused to mod it.
They stated that it did not read discs at all and that is simply not true, why would someone send 2 systems and pay the money toward modifications on a faulty machine when new units sell for $149.00.

So I have attempted to ask about the XBOX status and offered to buy a PS2 system from them so they could complete my order by Christmas and both inquiries have been unanswered.
As of December 18th I am out 2 systems worth $300, a DMS3 chip at $45 and my order of $159.50 with the house of modchips totaling $504.50 with no certainty from anyone that anything will arrive back to my home address. I'm just left with a big empty feeling and no one seems to care.


Here is the only post other than mine from the house of modchips website help 24 hour chat, it of course is also very negative (NONE REPLIED TO)

*** HelpMe-46 has joined #Houseofmodchips
Just wanted to let u know that I gave u a negative report on Xbox-scene. I am tired of waiting for things I was promised and pissed me was called a liar about not receiving items on my order. the hell with this crap, I was ripped off and the only solution u came up with was pretty much saying screw you.

I'm not feeling real good about things, the more posts I read, none seem to be answered by the house of modchips people in a timely fashion.

Below is the entire dialog history between myself and the house of modchips people

From: Houseofmodchips
Website Merchandise
Date: Thu, 11 Nov 2004 02:44:28
Order Number: 182
Date Ordered: Thursday 11 November, 2004
1 x Have Houseofmodchips Mod Your PS2! (PS2INST) = $60.00
Choice of Modchip I Will Provide My Own

1 x Have Houseofmodchips.com Mod Your Xbox! (X Install) = $83.00
Choice of Modchip Xenium Ice

Sub-Total: $143.00
Federal Express (1 x 26.4lbs) (Home Delivery (3 days)): $14.97
Total: $157.97

From: Kenneth Crislip
Date: Mon, 6 Dec 2004 23:43:39
UPS Tracking shows arrival at said address on 11/29/04.
When could I expect return delivery of my consoles to my home address?



From: Kenneth Crislip
Date: Tue, 7 Dec 2004 13:00:40PM
UPS Tracking shows arrival at said address on 11/29/04.
When could I expect return delivery of my consoles to my home address?

From: Houseofmodchips
Date: Tue, 7 Dec 2004 14:00:00PM
Our ps2 installer just picked up the stuff last night, so a few days.


From: Kenneth Crislip
Date: Tue, 14 Dec 2004 10:56:06AM
Any tracking information on the PS2 and the XBOX at this time?

From: Houseofmodchips
Date: Tue, 14 Dec 2004 09:57:10PM
I told you your ps2 doesn’t even read discs and looks like its been through hell, I am not going to mod it

From: Kenneth Crislip
Date: Wed, 15 Dec 2004 10:26:43AM
    I don't understand, this is the first time I heard of the PS2 not reading discs from anybody and when I sent it, I did. The fact is that it was used for 3 years and even read dvd-r movie discs along with PS2 and PS one game discs. I am confused about the hostility because I have only asked if the game systems would be available for my son for Christmas. I sent a brand new XBOX system as well and heard nothing on it, are you sure you are answering back to the correct customer? Please tell me what is going to happen now with my order?

.
From: Houseofmodchips
Wed, 15 Dec 2004 08:35:51
Yes, the ps2 you sent us was already opened, the serial numbers were removed, none of the feet were on it and it looks like it has been through hell, we decided to test this ps2 before even opening it and it won’t read any discs for us.
Darryl



From: Kenneth Crislip
Date: Wed, 15 Dec 2004 15:31:24
Does that mean the Xbox and PS2 are already sent back to my home address or what happens next?



From: Kenneth Crislip
Date: Fri, 17 Dec 2004 20:05:51
Please tell me what if anything, I could do to fix the problem with the PS2. I would like the XBOX sent even if the PS2 difficulties are not fixed. I accept that the damage to the PS2 was and is my fault but if I could send more money for a different system or any other options to remedy the problem, I would be extremely cooperative.

I would not recommend this site to anyone who expects to be treated respectfully. If receiving professional service is desired, such as emails that are ethical and timely informative email replies to its customers, I think it would be wise to try some one else!

December 15, 2004 is the last message received from the boys at house of modchips.com and has ignored several attempts made by me to resolve this dispute without reply.

Thanks Kenneth

[kcrislip41]

Update Date 12/22/04
Still trying for a Christmas miracle for my son  

Order Number: 182
Date Ordered: Thursday 11 November, 2004
1 x Have Houseofmodchips Mod Your PS2! (PS2INST) = $60.00
Choice of Modchip I Will Provide My Own

1 x Have Houseofmodchips.com Mod Your Xbox! (X Install) = $83.00
Choice of Modchip Xenium Ice

Sub-Total: $143.00
Federal Express (1 x 26.4lbs) (Home Delivery (3 days)): $14.97
Total: $157.97


I would like the XBOX sent even if the PS2 difficulties are not fixed. I accept that the damage to the PS2 was my fault, I did my best to protect it during shipping without having the original box, but if I could fix the situation by sending additional money to cover the additional repairs necessary for the game console to work or for a different system or any other options to remedy the problem, I would be open to hear them.
I did not understand what an earlier email reply meant by claiming serial numbers were removed and its general poor condition. I simply tried to help my son with his older PS2 system that he had already paid someone locally $35 to mod with a DMS3 chip. The chip cost around $50 if I can remember correctly and the most he got from his expenses was that the modded console could now play DVD-R movies. (It did play original PS1 and PS2 discs as well)
The XBOX system was brand new and intended to be a surprise for his Christmas present along with fixing his PS2 console. Since the initial order was placed on November 11, 2004, I thought it would not be unreasonable to expect them back on plenty of time before Christmas. I really need to know, in some great detail, what is going on with my order. The last response was on December 15 was this one

From: Houseofmodchips
Wed, 15 Dec 2004 08:35:51
Yes, the ps2 you sent us was already opened, the serial numbers were removed, none of the feet were on it and it looks like it has been through hell, we decided to test this ps2 before even opening it and it won’t read any discs for us.
Darryl

Now I have explained to the best of my ability why the console looks the way it did, but honestly, I re- read all the email responses provided by Darryl and I have no clue what if anything is happening to my sons Christmas gifts this year. I think if the intent was never to mod the chip after a first glance (try to remember I included an extra charge for the removal of the old DMS3 chip, so the response about the consoles appearance is odd at best) a full refund of my order should have been given along with the return of both systems right then. I do have the serial number for the XBOX I sent to prove it was brand new and fully expect the exact system that was originally sent to your company to be returned to me. The date this message is being sent is December 22, 2004 and I very much wish to have a complete explanation of why this order took so long for anyone to let me know if the systems were being returned back to me, or in progress of being completed or what?

Thanks for Listening
Kenneth Crislip

[BULLETTOOTHTONEY]

[nartac]

can you say Speedy Gonzales?  I ordered a X3 Pro switch and got it in 3 days priority mail.  Thanks

[djp]

This is a note on me ending my partnership with Houseofmodchips.com (Really Modchipman). There has been a bit of slacking in the super fast ordering process that we have become known for lately. Unfortunatly we were understaffed and not expecting the high demand for systems that we have had over the holidays. Kenneth Your order must have got right in the middle of the mix up, and i will take care of this right away. I will be taking my stuff and announcing the new shop with a full staff. www.aplusmods.com
Under our new name we have hired in quite a few well known figures under our wing and will be opening up a europe and also a canadian shop within the next few weeks for all of you europeans that have been getting tossed around on the prices. *We got your back as always*.
As for anyone who still has anything processing on houseofmodchips.com your order will be shipped out soon. All orders will be honored, so please dont pm me freaking out. The site will remain up until atleast the next few weeks. Thanks again and we hope to see you all visit the new spot.
Darryl

[modchipman]

We here at modchipman would like to let everyone know that you can expect the same quality service from Houseofmodchips.com as you have come to expect from modchipman.com. Our AWESOME staff will be lending their hands to the houseofmodchips.com staff indefinitely and will instill the hard work ethic that mcm has to the hom team.