Topic: Http://www.modstore.com (Read 581 times)

Sn4Ke · « **Reply #15 on:** May 19, 2004, 07:51:00 PM »

NOTE: I forgot order # is last post so this one includes the order number.

I ordered my modchip on the 10th of May (5/10/04) To this day I have not recieved it and the order is still showing up as processing in the order status page. I have contacted the owner of the shop 3 times and have not recieved a response yet, and have not been able to contact him through AIM, MSN or phone. I understand the shipment got delayed becuase of the firmware upgrade but to my knowledge they were supposed to be shipped out today (5/18). Today is is still processing and still no reply. Im not sure if he's on vacation or what becuase most reviews I have seen had excellent support ratings, and I'm hoping that I can get in contact with the owner soon..

I had full confidence that my order will come out great due to the reviews, and will post update when the order is shippped.

Order #153887

EDIT: Chip was shipped today..

-Snake

rpoppe · « **Reply #16 on:** May 20, 2004, 04:40:00 AM »

Sn4Ke · « **Reply #17 on:** May 24, 2004, 11:23:00 AM »

Order #153887

My modchip arrived today. I got a 10% discount for being a xbox-scene member.. There was a delay in shipping from the factory firmware upgrade which wouldnt usualy happen. Fast shipping, good support.. I would recommend this shop to anyone.

xboxmodder4life · « **Reply #18 on:** June 18, 2004, 12:26:00 PM »

Order Number: 153976

Ordered a pre-mod on june4th still waiting to here if its been ship it's been in processing for 2 weeks now, I'm leaving in a week and a half for pennsylvania for 1 1/2 yrs and need to get the xbox before i leave. I havent heard any response back from my 3 emails i've sent i've tried to be patient but i paid 270$ and expect to get what i paid for

ORdered

TSOP flashed xbox
160gb harddrive

WilliamChgo · « **Reply #19 on:** July 07, 2004, 07:26:00 AM »

I bought a second SmartXX modchip from http://www.modstore.com

Order number 154049

The item was shipped super fast (same day) and arrived in good condition with all hardware needed to perform a pinheader install.

Great outfit to do business with.

kidcrush · « **Reply #20 on:** July 07, 2004, 08:32:00 AM »

Order #154000

Ok
here's the update.

after posting i received a response from Ryan (owner). He game me the tracking number and it turns out that the post office screwed up.

ModStore.com shipped on time and sent priorty as was paid for.

post office has since lost my chip. claimed it was delivered (9 days late i need to add)

my main issue here (and i see that a number of others have this same complaint) is the lack of response from the business.

this was delivered on the 23rd of june and supposed to arrive on the 25 or 26th. I called and emailed Modstore a number of times starting on the 28th. At least a couple calls per day as well as multple emails.

If i had had the tracking number on the 28th or 29th this may have all be resolved.
USPS claims to have delivered on the 3rd of July.. though it did not arrive so i assume it was lost or delivered somewhere else.

rpoppe · « **Reply #21 on:** July 07, 2004, 03:57:00 PM »

mykel · « **Reply #22 on:** July 12, 2004, 06:52:00 PM »

I've also had this problem. I ordered a SmartXX from Modstore.com, and have called them twice inquiring about the shipment. Both times I've left my number and both times they have not called back.

I checked the tracking number today, and it says that it was "MISSENT".

If I'm not either 1) Getting my SmartXX chip or 2) Getting my money refunded, I will be EXTREMELY angry. Not to mention modstore.com is down right now!

cheesy99 · « **Reply #23 on:** July 15, 2004, 12:46:00 AM »

Order #154098

I ordered an LCD for the SmartXX, USB-Xbox adapter, and so called "ATA133 cable performance upgrade".

I ordered it Wednesday last week and I expected it to be shipped the next day, but in fact it was not shipped until Friday. The same thing happened when I ordered my SmartXX from BMMods, so this seems to be the norm in the Xbox mod scene..."ships next day" must actually mean "ships in two days"...oh well, shipping was fast and it arrived on Monday, so that was fine.

I have no complaints about the LCD or USB-Xbox adapter, but the "performance upgrade" ATA cable is a piece of crap. I see it's not even for sale on the site any more, probably because so many people complained it didn't speed anything up, and in fact may SLOW down load times. I timed the load times of GTA 3 and Vice City from both my hard drive (via Evo-X) and the DVD drive, before and after installing the new cable, and they were about the same, if not slower. 30% my ass. It was also supposed to be guaranteed to fit the Xbox...I have no idea how they got it to fit, especially since one of the connectors is totally flipped around. I ended up running the cable up the side and making some crazy folds just to get it in the correct orientation, and now my box doesn't seem to close all the way. I'll probably end up putting the original cable back and using this worthless one in my computer or as scrap wire...

Other than all that, Modstore.com seems like an average console modding store. I received my products quite quickly and wasn't ripped off (other than the worthless ATA133 cable) so I can't complain.

Feldspar · « **Reply #24 on:** July 19, 2004, 05:00:00 PM »

Order #154152

I sent an email on Thursday asking about the SmartXX Ver. 2 chip and was informed that they had them in stock. Modstore.com was very quick to answer my pre-sales questions.

I ordered and paid early Friday (7/16) morning. The Modstore.com website was up and down Friday. I sent an email asking if they would be able to ship the chips that day, but I received no response. I sent a couple of emails over the weekend checking on the status of the order, but I really didn't expect to get a response on the weekend. Their site was down most of the weekend, so they may not have received those emails.

I sent an email this morning (7/19) and one this afternoon checking on the status of the order. I also left a phone message on their voicemail. I have received no response.

All I want is to know when the items will ship. Is this too much to ask? They already have my money, and I feel entitled to know where the order is in the process.

Is this how modstore.com does business? I hope not. I'll keep the scene updated on how this comes out. I hope it's just a matter of miscommunication.

-----------------------------------------------------------------------------------------
Update 7/20/04 - Morning

Still no coorespondence from modstore.com. Their web site is down again. So far, this ranks as my worst experience with an online retailer. Maybe expecting responses to customer emails is too much to ask. I expected the items to ship Monday at the latest. They confirmed that they were in stock, and I ordered early Friday morning.

Modstore.com where are you? Did you take a vacation?

-----------------------------------------------------------------------------------------
Update 7/20/04 - Evening

The modstore web site has been down all day today. I have received no email reply or telephone call regarding the status of my order.

-----------------------------------------------------------------------------------------
Update 7/21/04

I sent Ryan a PM via xbox-scene.com, and he resolved the issue. He refunded my PayPal payment. I hope he gets teh problems with his server sorted out soon, as I imagine that it's killing his business.

I'm guessing that my emails never made it due to the server outage. I'll try modstore.com again once they get the server issues resolved.

Thanks again Ryan for resolving the matter.

glint3k · « **Reply #25 on:** July 20, 2004, 07:17:00 AM »

Is Modstore.com up or down??
I was able to order , and get into my account yesterday, but not today..

Is it just me or anyone else too??

I just would likt to check the status of my order.

Order #: 154163 (SmartXX v2.0 via FedEx 2nd Day Air)

Thanks!

rpoppe · « **Reply #26 on:** July 20, 2004, 11:59:00 PM »

Our site has been down for the past few days now. The hard drive in the server it was on was going bad. We are currently working with the host to get the site back up on a new server. All orders will be shipped once the site is back up.

Feldspar · « **Reply #27 on:** July 24, 2004, 09:03:00 AM »

Order Number: 154174

Ordered two SmartXX Ver 2 chips and a couple of molex Y- adapters. They were shipped out the same day I ordered, and Ryan kept me updated on the status of the order.

I'll be using ModStore.com again.

dantok · « **Reply #28 on:** July 25, 2004, 09:45:00 PM »

I`m pissed with this store. I emailed them loads of times and they keep telling me it' sbeen shipped. everytime i ask they say they have shipped the lcd back to me cause it was damaged. Till today it's been 2 mths and i still havent recived my damn LCD! what the fuck!. Please email me or else i`ll get super pissed.!!!
[email protected]'

glint3k · « **Reply #29 on:** July 30, 2004, 06:25:00 AM »

What the hell....?

UPDATED: 3rd of August

The shipping label was printed on 29th of July, FedEx did not receive any package for the label on 29th. I sent Ryan an email asking him to check it out. 30th of July, the package was picked up at 4:30PM on 30th of July. 2nd of August, item was delivered, they are in good shape. The chip came with Xebian CD, and SmartXX case badge as advertised. Have not tried the chip yet thoguh. I hope the chip is not DOA.

PROs: Modstore DOES have SmartXX v2.0
CONs: Horrible communication. Hardly ever talk to him in any form of communications. (Emails, PM, IMs)

I just wish that he works more on customer service, and commnication with his customers.

Author Topic: Http://www.modstore.com (Read 581 times)