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I don't have an order # I wrote it down and can't find it, I can't contact modwhiz because their unreachable, all I have is what my bank has as a transaction id # for my charge.

Same here ordered xcuter 2.6 ce chip and gamebit on 11-09-05, my card has been charged I have received nothing, have sent numerous emails to all three addresses, called on the phone no one ever answers the phone, tried the # thats listed on your card charge and spoke to someone in support, they said someone from sales would call me back, never heard from anyone, have tried that # numerous times and no one answers that on either now, they have 66 dollars of my money and you can't talk to anyone. If I ran my business like this I wouldn't have a business to run, they are good at stealing your money, we need to contact the attorney general where their located see if we can get charges filed against them, this is out and out theft.

[congogo]

I have also had a major problem with ModWhiz.  I ordered a replacement Power supply on 16th Nov (order #4470), got a confirmation email immediately.  I paid for next day delivery but havent heard a thing since.  I have emailed and tried to phone many times but not a peep from modwiz.

To all potential modwhiz customers, take your business elswhere there are plenty of good people out there who will be happy to help you.

LJ

[D0minko]

hey there modwhiz
ordered my item three days ago.
no response as of yet, emailed, called, requested
well see how it goes on.

ive been charged next day after payment.
payment has been completed.

waiting for response and for my tracking number.
!

[rawland]

I too have been ripped-off by Modwhiz.com.  I ordered a mod chip on 11/16/05 and still have not received it.  Phone number listed just rings and rings and emails are not answerered.  BUYER BEWARE!!!

[aliazhar]

my case - i will make it short, to the point.

order # 4641

never recieved anything, not even shipment details, no email, no irc, no shit from modwhiz.

they only take your money.

i have already file fraud against them.

so, you all...please please please...dont buy from them

Thanks and Best Regards

(this is just advice to you all...what you choose is upto you)

[iamjoe]

I'm currently sitting at 3 weeks with nothing but a big credit card charge.
Order #4441
They contacted me once saying The orders ready but they want to confirm that I want a North American System in Japan(I'm Canadian in Japan)... I confirmed it and nothing.
I also got some BS about his shipping team quiting and email being broken but it sounds funny that a whole team would quit right before X-Mas. Even if the did they need to have more contact with us even if it's mass email or just a msg on the site. This is poor business. I'm giving them 2 more days then contacting my Credit Card company to start the fraud Chargeback. I really can see that this situation with all the delays and no contacting will cause many problems. If he doesn't fix something fast I think he's going to have to shut down the site becuase too many people are pissed off and posted on this nsite for him to make any sales.
I'll post if I get more updates.

[iamjoe]

I'm currently sitting at 3 weeks with nothing but a big credit card charge.
Order #4441    14-11-2005      Pre-Mod System!
They contacted me once saying The orders ready but they want to confirm that I want a North American System in Japan(I'm Canadian in Japan)... I confirmed it and nothing.
I also got some BS about his shipping team quiting and email being broken but it sounds funny that a whole team would quit right before X-Mas. Even if the did they need to have more contact with us even if it's mass email or just a msg on the site. This is poor business. I'm giving them 2 more days then contacting my Credit Card company to start the fraud Chargeback. I really can see that this situation with all the delays and no contacting will cause many problems. If he doesn't fix something fast I think he's going to have to shut down the site becuase too many people are pissed off and posted on this nsite for him to make any sales.
I'll post if I get more updates.

[HJX]

Uh oh.  It was via xbox-scene that I ordered from modwhiz during the Spring of this year for a few chips for the XBOX.  No problems.  Took a little longer than I was comfortable with but I did get my chips.  Now, last week, being a previously satisfied customer... I ordered a couple more chips but this time for the PS2.  Hmmm, got an instant email notification that my order was processed.  Got an order number.  Saw the charge immediately posted to my CC.  Here I am a week later (granted, not a lot of time) and no response from the company.

A few days ago I sent an email asking for status on my order, specifically a tracking number via FedEx.  Silence.  Every time I call there's no answer.  Anytime I go to their website there is never a live operator available.  I even opened a ticket on their Help(less) Desk.  Now that I'm using GAIM I see that modwhizdotcom is logged in.  Sound familar?  They've been logged in for over 3 hours, they're NOT idle and they're not responding to my notification.  I too have a bad feeling about my transaction.

I wish I had thought to look here BEFORE ordering again.

[HJX]

Uh oh.  It was via xbox-scene that I ordered from modwhiz during the Spring of this year for a few chips for the XBOX.  No problems.  Took a little longer than I was comfortable with but I did get my chips.  Now, last week, being a previously satisfied customer... I ordered a couple more chips but this time for the PS2.  Hmmm, got an instant email notification that my order was processed.  Got an order number.  Saw the charge immediately posted to my CC.  Here I am a week later (granted, not a lot of time) and no response from the company.

A few days ago I sent an email asking for status on my order, specifically a tracking number via FedEx.  Silence.  Every time I call there's no answer.  Anytime I go to their website there is never a live operator available.  I even opened a ticket on their Help(less) Desk.  Now that I'm using GAIM I see that modwhizdotcom is logged in.  Sound familar?  They've been logged in for over 3 hours, they're NOT idle and they're not responding to my notification.  I too have a bad feeling about my transaction.

I wish I had thought to look here BEFORE ordering again.

Order Number: 4619

Date: 29 nov 2005

Item(s): DUO SE Playstation 2 Chip

[bbeddow]

Same here guys, I ordered (order# 4411) several items approximately 1 month ago and nothing!!!! I have attempted to contact someone several times, and no response.

Does anyone know what the hell is going on with these people? Are they still in business? I guess the only step remaining is to get the credit card company involved then purchase from another vendor.

[semishady]

I am struggling to get some type of response other than an automated response. My purchase that was "processed" by Modwhiz on 11-18-2005 has still not been recieved by me. I purchased two Xecuter 3 CE w/ LPC Rebuilds on order number 4490. Info is repeated at bottom (copied directly from my invoice). I have registered and used the new help desk system, called the phone number listed on the website during the proper hours, and recently tried to contact Modwhiz on IRC. I have gotten only an automated response from the help desk and an automated invoice. I have yet to receive any information related to my order being shipped. The web site states all orders are shipped 24 hours after they are "processed". I am not here to bash the company, I would just like a response as to why Modwhiz has my money and I have no product.


Date: 18-11-2005 03:47:40
Order id: #4490
Order status: Processed
Payment method:
Credit Card (FirePay)
Delivery method:
USA FedEX Ground

[bbeddow]

I share your pain.

Order#: 4411
Date Ordered: 11/10/05

As you can see my order is nearly a month old. I have attempted to contact someone at modwhiz several time, but no responses.  Does anyone know what the hell is going on? Are these people still in business?

Very Frustrating!!!!!

[rawland]

Modwhiz:

I placed an order on 11/16/05 and you charged my credit card.  You sent me an order confirmation but have not received any Fed Ex tracking number or shipping confirmation.  It is now 12/9/05, and you won't answer the phone or respond to any of the numerous emails I have sent.  

Come on guys!!!!!!!!!!!

[jakfech]

What happened to modwhiz?

I've placed about 5 orders with them.  The service has gotten increasing worse each time.  My first order was for a qoob and black gc case.  I got an email right after I placed my order telling me that the black case was out of stock but they'd upgrade me to the smoke black case for free.  The box shipped the next day.  It was a great experience.  My next order was for a single dms4.  It shipped the next day, I had it in my hands the day after that.  Once again, great service.  About three weeks ago I bought a single Xenium ICE chip.  This was the first time I didn't get a tracking number.  I emailed them ([email protected]) and got no response.  Fortunately, the chip came quickly (ordered on Monday and it came Friday).  One weird mix up I wasn't happy about was it contained the wrong packing slip, so I had someone else's invoice (their address, email address, items, no cc# at least).  I understand that these types of mistakes happen when dealing with a large number of hand-packed items.  I mentioned the wrong slip to them and they apologized, so no big deal.

Next came order 4626.  I placed this order on November 29th.  The order is exactly the same as my last one (a single Xenium ICE chip shipped overnight).  I've created tickets in their help system, I've written emails, I've tried calling (ring, ring, ring...forever).  Now it's very likely that the chip is simply out of stock.  That wouldn't be a big deal if someone would respond to me.  I'd just cancel my order and get one from somewhere else or order a different chip.  Waiting forever is getting frustrating.  The box I'm modding isn't mine and it's been sitting disassembled on my table for two weeks hoping "today is the day" but it so far hasn't been.  If I don't get a package or response from them by next week, it's time to call the credit card company.

This form post is my latest attempt to figure out exactly what's happened to my order, to commiserate, and to let people know that modwhiz is having some "difficulty" with order fulfillment right now.  Having read a lot of the recent posts here, I know I'm not the only one and I haven't waited the longest.  I guess our best hope is that old Tony there at modwhiz hires an assistant.

[wfbb2007]

I have been dealing with the same thing also. I ordered an Xecuter CE on 11/17 and, all I have recieved was an invoice saying processed. And it is now 12/12 and i have not been able to get in touch with anyone affiliated to Modwhiz.

Order#4486

Date Ordered: 11/17