Topic: Http://www.system-mods.com (Read 14231 times)

nolga · « **Reply #885 on:** December 18, 2003, 06:16:00 PM »

Dbol: I am very sorry this was not our Customer Services fault this was plain and simple my fault. I have been very busy and didnt get to until today. i shipped it out this morning. i apologize for the delay i had to ship alot of packages to christmas peeps can get theire stuff but you matter to us also and you will have your usb connector.

DieNastyakaTestament · « **Reply #886 on:** December 19, 2003, 07:08:00 AM »

Shipping number 22883

Service was ok, i've seen faster from online webshops, it took two days for my product to be shipped, i'm waiting for my xecuter lite to arrive.

LePouSAT · « **Reply #887 on:** December 19, 2003, 11:31:00 AM »

I am French and ordered a Xecuter 2.3 Lite+ on December 11.

I received my modchip 7 days after ... A very good delay !!

I asked them to write down for the customs that this shipping is a gift or a replacement sending so that i would not be charged by the french customs.

Nolga, the guy who looks after the shipping stuff, told me that he could not declare this shipping as a gift or a replacement, but he decided by himself, to declare it a a 20 US$ shipping, so that the french customs did NOT charge me at all.

By this message i just wanted to thank all the System Mods staff and especially Nolga who made a great job on my shipping.

SMT ROCKSSSSSSSSSSSSS ...

bakin1 · « **Reply #888 on:** December 19, 2003, 12:49:00 PM »

I ordered a 2.3lite on monday(12-15-03) and still haven't got it, it still says "In progress" on the website. Today is friday. I sent an email and got no response. Order #22489

Got the chip on the 23rd, installed it the same day, had it ready on christmas eve. Took a while to get to me but will probably do business with again. Only thing that sucks was that I got a tracking number from them, checked it and the package was already on the truck, not very useful.

SuprDuprMn · « **Reply #889 on:** December 20, 2003, 07:06:00 AM »

Fast friendly service, and finally someone who knows how to design a web site!!!

Matt

tgamer · « **Reply #890 on:** December 20, 2003, 06:57:00 PM »

i orderd 2 X2.3 Lites on Wed 12/17/2003 got confermation email on 12/19 at 10:30pm that my pacakge was shipped. Not a really bad delay on shippping, 2 and a half days but i have gotten faster shipping from other places. I used amazon to order something and standard FedEX shipping took 3 days from day i orderd. My FedEX conform est delivery date is 12/26 and i also used standard shipping from SMT. I understand it is the XMAS season tho so i will be understanding. Hope to order again soon

order # 22895

EDIT:: Chips came in today, 2 days ahead of schedule, i installed both today and they are working fine. I installed both 2.3A lites on v 1.0 xboxes with a philips, and thompson drive and dispite all the reported problems with the USB power adapter ect after testing all seems fine, thanks again team X for the great product! and tahnks SMT for the products, now i can be happy for xmas!

nolga · « **Reply #891 on:** December 21, 2003, 10:43:00 AM »

Dear Customers

As someof you my wonder whats goign on with your orders. They are being processed ands hipped over the week end. We are doing the last batch of Domestic and Internationals Today. Tracking nummbers will be updated tonight nad we will see what we missed if any. If we did misse your order it will be overnighted to you so you can have it by the 24th.

We received some 2.3 pro's that will be for Installs and Premods. Which we are finishing up on monday. Some installs will not make it for christmas since we cant afford to ship all 2.3 pro installs overnight. How ever you will be the first in this universe to have the 2.3 pro's

Thank you all for choosing SMT for your modding needs and we will see you after the new years with over 30 new products.

Have a Mrry Christmas and a Happy New Year

nuzzy · « **Reply #892 on:** December 21, 2003, 05:04:00 PM »

Hi nolga - I ordered and received my chip abput a week ago but noticed that there is a 2.3b replacement chip out by Team Xecutor. Was the 2.3a version that I got faulty?? I haven't installed the chip I got because I'm waiting for my xbox at Xmas.

ureterral · « **Reply #893 on:** December 21, 2003, 07:03:00 PM »

I got my order confirm Email on 16/12 & its 22/12.
How long does it take to ship to Australia?
I would love it if it would come b 4 xmas.
ORDER # - 22516

pure3d2 · « **Reply #894 on:** December 22, 2003, 10:36:00 AM »

QUOTE

After discussions with xbox-modchips.com we have decided to help fix the situation, mainly due to the fact that the customers were expecting a product made by Xecuter and after some investigation xbox-modchips.com believed that they were buying genuine stock at the time. The amount they brought was quite limited and was the X2.2 Pro only. All other stock that they sell and have sold in the past is genuine product.
Xbox-modchips.com have agreed to purchase enough CPLD to repair all their current bad stocks and they will be sending these fixed versions out to the customers who received a none working mod. This is being done at their own cost.
They have agreed to make sure they sell only genuine stocks in future.

This should be an end to the "clones" story - or at least we hope anyway.

In the meantime all official suppliers have stocks of 2.3 Lite and 2.3 Lite+. The 2.3 Pro will be in stock this week.

and
[QUOTE/
modchipworld.com recalling all FAKE chips they sold
>> superpete(xs): "This is modchipworld.com. We would like to take the opportunity to clearify this situation. Since the "incident" we have recalled all Xecutor 2.2 PRO chips that was sold in November (WE have no idea that the chips have problems we found out in the forums ourselves). WE SEE no need to post messages regarding this on our site for we dealt with customers who are affected on an individual basis, most customers are returning these chips to us. Also, as you can see, we have pulled all Xecutor 2.2 Products from our site (the installation package was pulled one day late for we are busy with a lot of orders going out because of Christmas.). Finally MODCHIPMAN is not the only company that "TAKES care" of its customers. We do as well. I hope this is sufficient information for you. We are considering not selling "ANY" Xecutor products in the future for we WOULD NOT KNOW WHAT IS FAKE AND WHAT IS NOT FAKE FROM suppliers. If you wish to contact us, please email [email protected]"

This is good news for people who have purchase FAKE Xecuter chips from modchipworld.com. Anyone with these chips should contact [email protected] to request their refunds

and

QUOTE

It seems the source of the fake none working chips is xbox-modchips.com. They are currently emailing all their customers that the chips are genuine and there was a programming mistake at the factory and they are working on a fix.

We're just letting you know they are lieing. The factory has not supplied this batch. They were not made by Xecuter. There is no fix. No other dealer has had thee problems only sites that have brought from xbox-modchips.com.

At least one customer of his modchipman.com has had the good grace to recognize that the chips are indeed fake and are offering solutions to their customers - that's the service you should expect - not emails giving excuses and lies.

If you have purchased a fake Xecuter chip - demand your money back and use someone who has a good reputation. We are not prepared to accept the lies that this "business" is spreading and neither should customers who expected to by a genuine Xecuter product.

Iriez · « **Reply #895 on:** December 22, 2003, 09:46:00 PM »

Seeing that all the processing is done automatic, your 'friend' must have placed two orders to get double charged.

Yea, and sitting here dealing with nolga, working basically 24 hours straight overnighting (without extra charge i might add) everyones orders to get it to them in time for christmas, i really doubt whom the people it is that "you know" that say he's "shady".

PS - I had a friend of a friend who once knew a guy who said he was a mean person.

Reality defines facts, not supposed suggestions from people whom know someone. the fact is 99.9% of the orders placed get out very quickly from SMT. There are always lose ends, mistakes, and mishaps in every company in this world. One can only strive to do the best he can.

Iriez · « **Reply #896 on:** December 22, 2003, 09:53:00 PM »

QUOTE (mobius7 @ Dec 22 2003, 09:55 AM)

Well I feel pretty rotten about their service. Here is why in detail.

11/17/03 I ordered a 2.2 Pro 120G with the Upgraded DVD ($470) With 2nd Day shipping. on

11/20/03 The XBox arrives with a 2.2Lite

So let me get this straight.

You ordered, and recieved a *premodded xbox* within a turnaround time (total i might add) of 3 days, and you are complaining?

Sure, it was indeed the wrong chip and everyone is willing to admit mistakes. Though all you have to do is request a refund of the difference and bam, problem solved. However, requesting something that doesnt exist, and expecting prompt service is simply not rational.

HSDEMONZ · « **Reply #897 on:** December 22, 2003, 10:31:00 PM »

I would like to remind people of the rules for posting in any WEBSHOP /Rating forum thread..

If you have a legitimate complaint, please post you ORDER Number with the post.

Also.. do not post 3rd party "I know a friend of a friend who's baby-sitter ordered something..."

Read the rules please.

Tetraconigo · « **Reply #898 on:** December 23, 2003, 07:05:00 AM »

ORDER #: 21325
I just wanted to say that system mods has incredible customer service, at least from what i experienced. I ordered X-Ecuter 2.3 Lite

on 12/9/2003 and it shipped 2 days after by fedex, and fedex ended up loosing my package. So i called up fedex and they said that they thought it was deliverred and had no idea where it was, but they'd ask the driver about it. So after 5 days with no response, I called up system mods customer service. They said that they would ship another one for me (on the 21st no less) to arrive on time by christmas, using fedex overnight, at no extra charge. Thanks again for the quick fix, and keep up the great work.

kernel_sanders · « **Reply #899 on:** December 23, 2003, 08:46:00 AM »

Order # 22840

I found ordering from SMT easier than LikSang. My Xbox>>USB adapter arrived today, the day before Christmas eve, and I credit it the expedited shipping (FedEx) SMT offers.

Author Topic: Http://www.system-mods.com (Read 14231 times)