Ordered an Aladdin Advance 64 chip and received a 32 chip...which didn't work. No instructions included, no information on bios, nothing. They said they must have accidentally sent me the wrong chip. Sent it back and they sent me a 32 chip again, which also didn't work. Emailed them one more time and said it still didn't work. Promised me an Xecuter lite in exchange and gave me a tracking number that hasn't changed in 6 days. Previous numbers were updated nightly. A couple of days after Lite was promised, another chip showed up in the mail and it was...you guessed it...another Aladdin 32 chip. As far as I know the lite is still coming, but after all I have read, I tend to believe that I wont be seeing it for a while. I don't know what's going on or why they feel like they have to deceive their customers about product and shipping. But, whatever you do, don't order the Aladdin advance. They don't have the 64 and they just plain do not work.