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Author Topic: In Dire Need Of Help!  (Read 41 times)

Xafro

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In Dire Need Of Help!
« on: May 09, 2006, 03:59:00 AM »

QUOTE(agiaco @ May 8 2006, 05:32 PM) View Post

I have been playing on xbox live for a while now and one day, about 3 weeks ago, I was unable to get to x-box live.  I had never had the problem that I encountered and it hasn't been solved yet.  I receive and error message called a network error after it finds that the cables are connected, and the IP and DNS are confirmed.  I have called x-box customer support a few times and they have proved to be little help.  I have never had this problem before.  I connect through a router, a linksys wrt54g and a roadrunner cable modem.  The only suggestions I get from the Network error is that I should change the MTU to above 1350 or contact my Internet service provider.  I have tried 3 cables and none of them work so it must be some setting that got messed up on my Internet or router or something.  I have tried a MAC address but it might have been wrong.  Can anyone please give me any tip or suggestion that you have if you have encountered of even have not encountered this problem that is making me angry.  I really do not know what could have caused this.  I would appreciate any feedback.  
Thanks.
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Ok this sounds strange because if you have already used live before and now you cant than there is very few reasons this could happen. One is that your ISP has decided your using a p2p program and figured they would block all traffic from Live to save them from coughing up bandwidth. I wouldn't think this could be possible but you never know. The other possibility is that perhaps you use your live account elsewhere besides at your home and the account froze. Sometimes they block the live account if for some reason it appears to be abused somehow, to fix that just go into the setting and use the account recovery option with your credit card info and your live account should reset. This happened to me a few times even when I didn’t move between Xbox systems. The only other thing I can think of is you have added more computers or other Internet related items in your house and used up all your available IP's. Comcast in particular will only give your router the ability to shell out a certain number of Internet ports at any given time. Not that you use Comcast or anything. If that’s the case you might have to unhook something in order to re-open a free port for your XBOX. Hope this helps..


Oh yeah and by the way you might want to make sure to fix that mac adress thing and let it do default. The mac address would only conflict if your router was manually programed to block the xboxs mac address. I just dont understand why it would work one day and not another. Is there anything different that was done to the network before the problem started?
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agiaco

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In Dire Need Of Help!
« Reply #1 on: May 09, 2006, 03:08:00 PM »

Well, the only thing you mentioned that could matter is that I hooked my xbox up to my friends house one day and maybe the account froze afterward.  I'll try to recover my account soon.  Thanks a lot for the help!  biggrin.gif  I received some ports from the customer support to add too, but I'm not sure where to add them.  You have any idea?
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