[This is a training module that MS posted on their website to help inform retail employees of the Xbox Live changes and how to handle tampered xbox's. Just thought it would be an interesting read]
Handling Tampered Xbox Consoles
MS invests a great deal of time and effort to ensure that Xbox gamers enjoy the most powerful and exhilarating game experience available today.
The health of the video game business depends on customers paying for the genuine products and services they receive, both from manufacturers and the local retailers that support them. MS does not authorize or support any products or companies that modify or change the Xbox console in any way.
The Xbox Live team has noticed and received reports from the Xbox Live community about users connecting to the Xbox Live service using modified Xbox consoles. By doing this, users are breaking the Terms of Service that must be agreed upon when a gamertag is created. The Xbox Live team has taken steps to eliminate this unfair activity through added security measures.
It's important to the Xbox Live team that we provide an environment that gives all players an opportunity to compete fairly online. Xbox Live constantly monitors for users attempting to bypass security measures and gain unfair advantages over other players, and will take additional action as needed.
ItÂ’s possible some users who have modified their systems may attempt to return them as a result of the added security features. When processing Xbox video game system returns, retailers should always check the contents of the packaging, especially the system itself. Consumers who attempt to open the Xbox video game system have voided the consumer warranty.
Xbox Live has recently initiated additional security measures to ensure that those connecting to Xbox Live with modified hardware will be removed from the system. Modified consoles will be banned from the Xbox Live service. Information about those banned machines will be tracked to prevent them from connecting to the service.
The video game system must be returned without any visible signs of tampering with screws on the back of the unit. Tampering evidence indicates the consumer attempted to open the video game system case.
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If the following stickers located on the bottom of the Xbox system are removed or the screws are tampered with, the Xbox warranty has been voided and Xbox WILL NOT provide refund for the return, warranty or technical support.
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[PICTURE OF XBOX WITH TAMPERED LABEL]
Make sure you check for possible tampering. It's up to you and your employer's return policy to determine how to process a tampered console. Please do note once again that Xbox will not accept and provide a refund for returns of tampered consoles.
Thank you from MS Xbox for your continued partnership with us!
[Key Facts I thought were interesting:
-Xbox Live constantly monitors for users attempting to bypass security measures and gain unfair advantages over other players, and will take additional action as needed.
-Information about those banned machines will be tracked to prevent them from connecting to the service.
Not any juicy details but still interesting]
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Topic: MS's Retail Training - Modded Xbox's (Read 43 times)