got a new email
Hello ******,
Thank you for writing to Xbox Live regarding player denial concerns.
We understand your frustration on this matter.
Plese note that Account Lockout is a form of penalty imposed when a player violates the Terms of Use. It prevents the player from being able to log in and use the service for a specified period of time. You will need to wait for the Account Lockout period to end before you can log back into the service again.
Account Lockout can last for a period of one day, one week or two weeks based on the severity of the infraction of the Terms of Use. After an account lockout has been imposed, it can not be appealed or rescinded.
For more information on your Xbox Live account, please contact Xbox Live Customer Care phone support - 1-800-4MY-XBOX. They are in the best position to properly address your account concerns.
Phone support is available 7 days a week, from 8:00am - 12:00am CST. The call is toll free in North America.
Please have your gamertag ready, and this ticket number (********) for reference.
In case you have other Xbox Live concerns, feel free to write back. We take feedback on Xbox Live and our Customer Service very seriously and review customer comments daily.
Sincerely,
Jacqueline
Xbox Live Technical Support
but my first email said i was permalnty banned
WTF