I was a Xbox Live beta tester before Live was launched. Of course not knowing that what we know today, I played away my NFL Fever with the modchip on. Two days before November 15, ban. But, I eventually got an unbanned EEPROM and was back on Live.
So I get monthly Live surveys that I take to tell MS how I feel about Live. However, the last one I got, the page didn't load correctly, and then it did, but it said I already took the survery. So I called MS to ask about it.
MS said I was outta luck with the survery.
But, more importantly, MS will charge your Live account $50 on the date a year from when you activated the kit. Like for me, I will get charged $49.99 on November 15, 2003 for the next year of Live.
If I want to change to a monthly basis, I think it was $4.99, I would have to call them and tell them (what the hell?) Live will not ask "Do you wish to contine the service?" It will just re-charge your account.
MS then asked for my ISP. I told him Comcast. Then, I asked him about when I first activated Live to inquire about my billing date, and he asked what is my gamertag. I said "shanafan" and he said, under his breathe, "this is interesting". (What?)
He started to type away fast and I asked him about the new Xbox Live Aware (automatically connects to Live when your Xbox boots) and he gave a very short answer saying its coming but wouldn't really tell me how it works. Even though I knew anyways

Finally, I asked him about the new MS dash coming this Fall that is Live-fitted and he basically said you will recieve a Live update sometime this Fall which is the new dash. Again, not really enough information to satisfy me.
Anyways, that was my call. I still wonder what the "this is interesting..." comment was about.