I absolutely am telling you the truth about what was said in the conversation. The rep's name was Toni (sp?) and it was a she. She asked me for that XYZ info as well, prior to me inquiring about a removed mod chip. She stated that they have an automatic system that tags your box and takes about 24 hours to take effect. She stated there is 0 tolerance in place and that it's in the EULA. I asked for that dept and pleaded that I don't want to buy another Xbox and that I want to comply with the EULA and have removed my mod. She put me on hold and came back telling me that the person in that dept. stated that nothing would be done, and she reiterated that I need to "buy another Xbox." She confirmed that accounts are not being banned, just modified hardware. This is the REAL issue unless MS reps are lying.
NK